I stopped in to return an Amazon package that I didn't need during my trip rather than bring it…read morehome on the plane. The return was quick and easy. Plenty of parking. Just a fyi, they do close for lunch between 1-2 Monday to Friday.

Beware: the owner threatened to call the police on me while I was trying to return an Amazon…read morepackage. To start, this was my third attempt to return the package due to the store not being open during its posted hours, which aligns with what many others have already pointed out in publicly available reviews. Based on how I was treated, I can also understand why multiple reviewers have raised concerns about the way customers are treated here. If you want additional context, you can search the store on Google and review the lower-rated feedback, including the 1-star reviews, to see how others describe their experiences. While I was in line, the owner came out and started complaining to her employee because they were having trouble scanning the package for the customer ahead of me. The tone and attitude were already clear before I even got to the counter. When it was my turn, I said hello, placed my package on the scale, and showed her the Amazon return QR code on my phone. The item was in the same unopened box it came in. As she was putting the label on it, she started insisting it was not the original box and complaining that the original box was required. I told her it was the original box and that this was my third attempt to return it because the store had been closed during posted hours. She then used her back pain as an excuse for why the store is frequently closed during business hours. She then told me that if I didn't like her service, I could drive to Marathon to return my package. I took that to mean that if I didn't accept the way I was being spoken to and the claims about the packaging, she would refuse the return and make the situation more difficult than it needed to be. The interaction felt controlling and completely inappropriate for a basic Amazon return. At that point, I made it very clear how I felt about her and the way I was treated as I was leaving the store. I then contacted UPS support to file a complaint. The representative asked for her name, but since she was not wearing a name tag, I had no way of knowing it. I asked if they needed the name, and they told me it was up to me but that it would help, so I went back into the store to get it. When I went back in and asked for her name, she refused and then said she would call the police on me for trespassing, even though I was following the instructions given to me by UPS support. Between the repeated issues with the store being closed during posted hours, the behavior I experienced during this interaction, and being threatened with the police when trying to follow instructions from customer support, this was completely unacceptable.

Key largo and Tavernier post office locations have been going downhill for years; they finally hit…read morerock bottom! Not only did the only clerk they have @ Tavernier place the scan label incorrectly on my box for priority mail package that cost me $47.80, but then Key Largo finally ended back with it in their possession after two months, yet shipped it back out to the black hole In Opa Locka with "misshipped" status! Nobody answers their phones at either location nor emails sent by internal affairs office who I had get involved in this mess! Every suggestion given online regarding this nonsense, states I need to go in person for employees to assist me better and dig deep into the situation so they can fix the issue and find resolve. This is posted by postal inspector and all suggestions by government agencies in charge of employees on all levels with USPS. When the consumer affairs department told me to go in person, I took off the following day of work..losing more money with this craziness, in hopes of some resolve. The only thing I was able to accomplish was more confusion, laziness, ignorance and lack of concern. Key largo I took the day off of work and lost more money, just to get this thing resolved and Key Largo went as far as calling the local sheriff and had two officers come. She was the supervisor who was too busy to pick up her phone for internal affairs and chose to ignore urgent emails sent to her! She was also too much of a coward to come out front and help address this issue for/with me! She's a POS and has no business being employed at a government level handling our mail! Attached is another example of the incompetence Tavernier location shows. Here is more proof of their moron mentality! I had an important letter sent to me certified mail, time was of the essence...and expiration dates were involved! Look at the date on notice that was on door when I got home from work. Thw correct and actual date was 01/2026...not 12/2026. The back of the notice also has Saturday hours being open 1/2 day! They haven't been open on a Saturday since 2019!!!! They don't mark anything as having to be signed, so why leave a notice, just leave my mail! I also went online as per their instructions and requested a redelivery for date I'd home that same week...shocker!!!, never attempted a 2nd time at all. I don't know where the letter is nor what they did with it, but it has personal information in there to the point where my identity could easily be stolen. The expiration date has come and gone since and now I'm scrambling to, yet again, fix major errors for which they caused and produced! Both at the same time is a bit much, as my focus 24/7 for the past two months, have been dealing with unraveling the USPS incompetence in all areas on all levels with both Key largo and Tavernier! None of this is ok in the very least and since the pussy ass supervisor in Key Largo waned to play the cop calling game rather than coming out and assisting me or at least being an honest human being and admitting their human error with an apology attached! She was so guilty of doing the wrong thing and she told on herself by the way she acted and behaved! She screwed herself though. Internal affairs will be waiting for my report back to the tomorrow and I'll be forwarding along with them, everyone's "I don't give a shit about anyone but myself"attitudes and "so screw you an your packages an time sensitive certified letter," to the postal inspector! They are the highest level of law enforcement regarding USPS!! I hope she had her 3 mins of kicks calling the law, bc they were confused as hell when they got there, apparently this bitch lied and said I was physically fighting with her clerk and another customer! Fckg LIAR SHE IS!

What a joke! Our money hard at work, HUH! We need some new conscientious employees working for our…read moreUSPS! You call and it rings and rings and rings and then they pick up and hang up without a word.

So much for the laid back vibe in Islamorada, FL! Apparently the employees at the Islamorada post…read moreoffice need a nap. Today I had the extremely unpleasant experience of visiting the Islamorada, Florida post office to renew my two young children's passports. (As my children both already had passports, I am calling it a renewal, though I completely understand that they treat it as a new passport application when the children are under sixteen.) After calling the two local post offices in the area that offer passport services the previous few days, and only getting a phone that just rings and rings with no answer, I decided to follow the instructions on the Islamorada post office website which stated that they offer walk-in passport applications from 3-4 pm Tuesday through Thursday. I then shuttled my whole family, husband and young kids, straight out of school, and arrived at circa 3:20 pm on 1/14/2025. Upon arrival at the post office, an employee met us in the front, and though he looked like he was just waking up from a nap, and did not seem to know that the website advertised walk-in appointments, he wasn't unpleasant. He went in the back to get a woman to assist me. A woman appeared and I informed her that I was there to renew my young children's passports. The woman snarkily responded that I cannot renew a child's passport, then barked at me asking if I had the forms filled out. I supplied everything needed, along with both children's passports. The woman then pulled out my son's birth certificate and said that it wasn't the original. I explained that the birth certificate was the one I received back from when I applied for his original passport, which was issued with no problem. Angry woman behind the counter then said, "She's a snippy one, isn't she?" Then another very disheveled man came out of the back and sneered at me, asking "Who sent that back to you?" as if I was a mentally deranged person. Then he proceeded to explain that they would have only sent me back what I had sent to them. I explained that when I applied for my son's first passport, we were in California, and that is what the U.S. State Department sent back to the Los Angeles processing center. Let me remind you here- the birth certificate was perfectly acceptable for my son's first passport application, and he has a passport issued based on this very same birth certificate. I then mentioned that I have worked for the U.S. government, so this is not my first rodeo, trying to lighten up the absurd situation in which I had suddenly found myself. The man then sneered angrily "If you know people in the State Department, then why don't you just call them to renew it?" I could feel his pure disgust for me practically coming off of his skin. Meanwhile the miserable woman behind the counter commented sarcastically, "We all know people in high places, don't we?" Completely baffled by this intense bitterness that I had somehow triggered by simply applying to renew my children's passports, I continued to hand over the paperwork needed to the angry woman, and she would then thrust the paperwork back at me and bark orders as to where to sign, rolling her eyes the entire time. My eleven-year-old son even noticed that she was rolling her eyes at me. Meanwhile, disheveled-management-guy skulked off to the back office again. You would have thought I was a child trafficker, the way I was treated. Actually, they probably treat child traffickers and shady people better than they treated me and my family. I went to the post office today to complete a bureaucratic paperwork exercise, of which I am very familiar. I did not deserve to be derided and disrespected. At the least, these two employees at the Islamorada, FL post office located at 82801 Overseas Highway, Islamorada, FL perhaps need to take a class or two in customer service. As someone who has served my country, these postal service workers may need to learn what 'service' means. We all have bad days, but this was completely uncalled for. I can honestly say that I have never been treated so badly or with so much disrespect, disdain and disgust than I was at the Islamorada, FL post office. This is unacceptable.

Shame on you Islamorada Post Office. I made an appointment to get my grandson's passport. I…read morefollowed all the directions INCLUDING: IF THE PARENT IS UNABLE TO GO WITH THE CHILD TO APPLY FOR THE PASSPORT, THEN.... "A third party may apply for the child's passport with a Form DS-3053: "Statement of Consent" or a notarized statement from both parents/guardians giving that third party permission to apply for the child. The statement must include a photocopy of the parents/guardians' identification. When the statement is from only one parent/guardian, the third party must present evidence of sole custody of the consenting parent/guardian." I DID ALL THIS ^^^^ and the workers would not let me complete the application. Shame on them. From the get-go I was told that the passport agent was getting ready to leave. Did he not know he had an appointment? I drove 24 miles to the post office to complete this today. Then I was asked if I was the guardian. I explained how we followed all the directions on the government website. https://travel.state.gov/content/travel/en/passports/need-passport/under-16.html They just didn't want to work. SHAME ON YOU ISLAMORADA POSTAL WORKERS

I went there today with all kinds of tape envelopes to mail a document. I wish I got her name but…read morethe lady behind the counter was just amazing. She looked at all my stuff and simply grabbed the document and mailing label and said your fine I've got this from here. She made it effortless on my part and with a smile the whole time Thank you post net employee

I'm rarely impressed, these folks are incredibly helpful and nice…read more These folks are top shelf service providers in their field and put similar national chain providers like Staples an Office Depot to shame. I'd drive 100mi for this locations efforts and assistance. Best wishes to them in their business & pursuits!

Sethious Herman is a true professional! He shipped my "Man…read moreFrom Uncle" collection (valued at 6 million dollars) to East 19th Street in Sheepshead Bay , NYC and it arrived in perfect condition! I wouldn't think of shipping anything with anyone else other than Sethious!

If you ever need mail forwarding service, these folks can take care of you. They have taken great…read morecare of us. If you need to talk to someone, they are available on the phone as well.

Angelica is a wonderful person and it is a pleasure to see her over the years as she has helped me…read morewith various projects. She is very knowledgeable about filling out applications for fingerprinting, notary services and complicated shipping such as international or during inclement weather. She is an asset to our community and runs an honest and helpful business !

Let me start by saying I have a mailbox here. Have packages arriving weekly that i have to pick up…read moreright away or they start charging me per inch (i already pay a mailbox fee), yes you read that right INCH. Every other mailbox i have or have had gives a 30 day grace period. Additionally, they have a GIANT banner stating "We'll match any competitors price guaranteed". So I asked about purchasing a box, they said it was $5 (excessive) and I showed a competitors price which was half of theirs and they said oh no we're not going to match that our quality is better. So I said ok what makes it better? She said it's double walled, so I showed her the description of the competitor and sure enough it was the same exact box. She then said ok well we're not going to match that. Search TM Packaging (or any other packaging company) if you're in Miami if you want better prices. This store has a 100%+ markup on competitors. Ridiculous. I will be removing my mailbox after the end of the month.

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