I liked this post office. I stopped by to mail a post card. Yes. One of my college friends and I…read morestill exchange postcards from every away destination we go to. We started this more years ago than I can admit to here and still do so. The post office service desk was closed, but the lobby was still accessible. And it was gloriously cool and air conditioned inside. Everything was so neat and clean. There was a long row of post office boxes. It was well lighted, too. They have two pick up times for mail when out in the inside box. They also have a drive by mailbox in the parking lot outside. There is a nice sized parking lot for cars, as well. This post office is located right off the Overseas Highway and U.S. the main one for Key Largo. It is easy to access and convenient.

They never answer the phone. They have routinely sent my packages back to sender. I have filled out…read moreall the paper work. UPS, AMAZON, FED EX all have no issues delivering to my home. I see my items on informed delivery. Then it says HELD at customers request... then returned to Sender ... That is not the case. What is the problem ? Why do you never answer the phone ?

I went there today with all kinds of tape envelopes to mail a document. I wish I got her name but…read morethe lady behind the counter was just amazing. She looked at all my stuff and simply grabbed the document and mailing label and said your fine I've got this from here. She made it effortless on my part and with a smile the whole time Thank you post net employee

I'm rarely impressed, these folks are incredibly helpful and nice…read more These folks are top shelf service providers in their field and put similar national chain providers like Staples an Office Depot to shame. I'd drive 100mi for this locations efforts and assistance. Best wishes to them in their business & pursuits!

Key largo and Tavernier post office locations have been going downhill for years; they finally hit…read morerock bottom! Not only did the only clerk they have @ Tavernier place the scan label incorrectly on my box for priority mail package that cost me $47.80, but then Key Largo finally ended back with it in their possession after two months, yet shipped it back out to the black hole In Opa Locka with "misshipped" status! Nobody answers their phones at either location nor emails sent by internal affairs office who I had get involved in this mess! Every suggestion given online regarding this nonsense, states I need to go in person for employees to assist me better and dig deep into the situation so they can fix the issue and find resolve. This is posted by postal inspector and all suggestions by government agencies in charge of employees on all levels with USPS. When the consumer affairs department told me to go in person, I took off the following day of work..losing more money with this craziness, in hopes of some resolve. The only thing I was able to accomplish was more confusion, laziness, ignorance and lack of concern. Key largo I took the day off of work and lost more money, just to get this thing resolved and Key Largo went as far as calling the local sheriff and had two officers come. She was the supervisor who was too busy to pick up her phone for internal affairs and chose to ignore urgent emails sent to her! She was also too much of a coward to come out front and help address this issue for/with me! She's a POS and has no business being employed at a government level handling our mail! Attached is another example of the incompetence Tavernier location shows. Here is more proof of their moron mentality! I had an important letter sent to me certified mail, time was of the essence...and expiration dates were involved! Look at the date on notice that was on door when I got home from work. Thw correct and actual date was 01/2026...not 12/2026. The back of the notice also has Saturday hours being open 1/2 day! They haven't been open on a Saturday since 2019!!!! They don't mark anything as having to be signed, so why leave a notice, just leave my mail! I also went online as per their instructions and requested a redelivery for date I'd home that same week...shocker!!!, never attempted a 2nd time at all. I don't know where the letter is nor what they did with it, but it has personal information in there to the point where my identity could easily be stolen. The expiration date has come and gone since and now I'm scrambling to, yet again, fix major errors for which they caused and produced! Both at the same time is a bit much, as my focus 24/7 for the past two months, have been dealing with unraveling the USPS incompetence in all areas on all levels with both Key largo and Tavernier! None of this is ok in the very least and since the pussy ass supervisor in Key Largo waned to play the cop calling game rather than coming out and assisting me or at least being an honest human being and admitting their human error with an apology attached! She was so guilty of doing the wrong thing and she told on herself by the way she acted and behaved! She screwed herself though. Internal affairs will be waiting for my report back to the tomorrow and I'll be forwarding along with them, everyone's "I don't give a shit about anyone but myself"attitudes and "so screw you an your packages an time sensitive certified letter," to the postal inspector! They are the highest level of law enforcement regarding USPS!! I hope she had her 3 mins of kicks calling the law, bc they were confused as hell when they got there, apparently this bitch lied and said I was physically fighting with her clerk and another customer! Fckg LIAR SHE IS!

What a joke! Our money hard at work, HUH! We need some new conscientious employees working for our…read moreUSPS! You call and it rings and rings and rings and then they pick up and hang up without a word.

I stopped in to return an Amazon package that I didn't need during my trip rather than bring it…read morehome on the plane. The return was quick and easy. Plenty of parking. Just a fyi, they do close for lunch between 1-2 Monday to Friday.

Beware: the owner threatened to call the police on me while I was trying to return an Amazon…read morepackage. To start, this was my third attempt to return the package due to the store not being open during its posted hours, which aligns with what many others have already pointed out in publicly available reviews. Based on how I was treated, I can also understand why multiple reviewers have raised concerns about the way customers are treated here. If you want additional context, you can search the store on Google and review the lower-rated feedback, including the 1-star reviews, to see how others describe their experiences. While I was in line, the owner came out and started complaining to her employee because they were having trouble scanning the package for the customer ahead of me. The tone and attitude were already clear before I even got to the counter. When it was my turn, I said hello, placed my package on the scale, and showed her the Amazon return QR code on my phone. The item was in the same unopened box it came in. As she was putting the label on it, she started insisting it was not the original box and complaining that the original box was required. I told her it was the original box and that this was my third attempt to return it because the store had been closed during posted hours. She then used her back pain as an excuse for why the store is frequently closed during business hours. She then told me that if I didn't like her service, I could drive to Marathon to return my package. I took that to mean that if I didn't accept the way I was being spoken to and the claims about the packaging, she would refuse the return and make the situation more difficult than it needed to be. The interaction felt controlling and completely inappropriate for a basic Amazon return. At that point, I made it very clear how I felt about her and the way I was treated as I was leaving the store. I then contacted UPS support to file a complaint. The representative asked for her name, but since she was not wearing a name tag, I had no way of knowing it. I asked if they needed the name, and they told me it was up to me but that it would help, so I went back into the store to get it. When I went back in and asked for her name, she refused and then said she would call the police on me for trespassing, even though I was following the instructions given to me by UPS support. Between the repeated issues with the store being closed during posted hours, the behavior I experienced during this interaction, and being threatened with the police when trying to follow instructions from customer support, this was completely unacceptable.

They bent a metal sign to put it in my mailbox instead of putting it in a package boxread more

This is the WORST post office I have ever patronized! The staff is moody and unprofessional -…read moreclearly do not enjoy their jobs. Made an appointment for passport services on the website 2 days prior, received a call 1 hour before the scheduled appointment the day of to say "we cannot do your appointment today, you'll have to make another one for Monday." Definitely not trying again at this branch.

My small package was delivered to a parcel locker. They said they would deliver next day. It never…read moreshowed. They say they have it but will not release it. Very expensive piece of jewelry. The place I bought it from will not reimburse me because Homestead said it was delivered. To THERE parcel locker. I am out several hundred dollars. They were too lazy to deliver.

Terrible service retrain your employees. They need to get out of their vehicles and knock on the…read morefront gate or door. Constantly having issues with this post office and packages. Companies should not use the USPS for shipping. Their carriers are LAZY!!!

Spectacular experience! I was helped by Hollie, Cyndi, Sheema. My work required me to send out many…read morecertified envelopes every week. I'm usually greeted with a face of exhaustion because they take so long and often a line builds up behind me. This crew was phenomenal. They tagged teamed and got me taken care of in less than 30 min and soooo nice!!! I'm super thankful for this team!

Cute little post office inside. Easy to access as right off main highway US - 1…read more It's full service here. There was only one guy working when we stopped by, but we were the only customers. We got fast and friendly service. He was nice enough to check our package to make sure it had the right postage. Good to know where they are located in case we ever need them again while in the area.

I popped into the Key West post office to mail a couple of postcards while on vacation. The total…read morecame to two dollars and change and I was paying with a five dollar bill. Unfortunately, the postal worker behind the register had no change in his drawer and had to take 10 minutes to find a supervisor, get assistance with the process, and refill his drawer. However, he was nice about it, apologized for the delay, and I was able to mail my postcards and get on my way.

All the employees at the roosevelt location are great. Except one, older white gentleman always…read morecranky but a new low even for him today. Short interaction over paying with a $100 bill. $30 package and book o stamps, so wasn't getting a lot of change. Well, it quickly escalated into him telling me to "go Fuck myself" as I was leaving. People if you obviously hate your job that much , go find a new place to be miserable at...

Every time I've been here the employees have not been friendly or especially helpful. I was told…read morethat I couldn't mail a package that was sealed with duct tape, even though I have mailed packages with duct tape before. I can't find anything online that says they don't accept packages with this tape, only that they recommend clear tape. Super frustrating

The people that work in this post office don't want to work there. They should hire people that…read morewant to work with some customer service experience at the least!! Never received my package even though it was delivered to my mailbox, I went to the Post Office twice and everyone was clueless on what to do the manager isn't helpful and the mailman literally only delivers mail once a week to our development Souther Villas. Terrible experience.