They never answer the phone. They have routinely sent my packages back to sender. I have filled out…read moreall the paper work. UPS, AMAZON, FED EX all have no issues delivering to my home. I see my items on informed delivery. Then it says HELD at customers request... then returned to Sender ... That is not the case. What is the problem ? Why do you never answer the phone ?

We are from out of town visiting in Key Largo and needed to urgently mail one package. There was no…read moreline and the gentleman behind the desk was very nice and helpful. All done in a couple of minutes. A smooth process for us!

So much for the laid back vibe in Islamorada, FL! Apparently the employees at the Islamorada post…read moreoffice need a nap. Today I had the extremely unpleasant experience of visiting the Islamorada, Florida post office to renew my two young children's passports. (As my children both already had passports, I am calling it a renewal, though I completely understand that they treat it as a new passport application when the children are under sixteen.) After calling the two local post offices in the area that offer passport services the previous few days, and only getting a phone that just rings and rings with no answer, I decided to follow the instructions on the Islamorada post office website which stated that they offer walk-in passport applications from 3-4 pm Tuesday through Thursday. I then shuttled my whole family, husband and young kids, straight out of school, and arrived at circa 3:20 pm on 1/14/2025. Upon arrival at the post office, an employee met us in the front, and though he looked like he was just waking up from a nap, and did not seem to know that the website advertised walk-in appointments, he wasn't unpleasant. He went in the back to get a woman to assist me. A woman appeared and I informed her that I was there to renew my young children's passports. The woman snarkily responded that I cannot renew a child's passport, then barked at me asking if I had the forms filled out. I supplied everything needed, along with both children's passports. The woman then pulled out my son's birth certificate and said that it wasn't the original. I explained that the birth certificate was the one I received back from when I applied for his original passport, which was issued with no problem. Angry woman behind the counter then said, "She's a snippy one, isn't she?" Then another very disheveled man came out of the back and sneered at me, asking "Who sent that back to you?" as if I was a mentally deranged person. Then he proceeded to explain that they would have only sent me back what I had sent to them. I explained that when I applied for my son's first passport, we were in California, and that is what the U.S. State Department sent back to the Los Angeles processing center. Let me remind you here- the birth certificate was perfectly acceptable for my son's first passport application, and he has a passport issued based on this very same birth certificate. I then mentioned that I have worked for the U.S. government, so this is not my first rodeo, trying to lighten up the absurd situation in which I had suddenly found myself. The man then sneered angrily "If you know people in the State Department, then why don't you just call them to renew it?" I could feel his pure disgust for me practically coming off of his skin. Meanwhile the miserable woman behind the counter commented sarcastically, "We all know people in high places, don't we?" Completely baffled by this intense bitterness that I had somehow triggered by simply applying to renew my children's passports, I continued to hand over the paperwork needed to the angry woman, and she would then thrust the paperwork back at me and bark orders as to where to sign, rolling her eyes the entire time. My eleven-year-old son even noticed that she was rolling her eyes at me. Meanwhile, disheveled-management-guy skulked off to the back office again. You would have thought I was a child trafficker, the way I was treated. Actually, they probably treat child traffickers and shady people better than they treated me and my family. I went to the post office today to complete a bureaucratic paperwork exercise, of which I am very familiar. I did not deserve to be derided and disrespected. At the least, these two employees at the Islamorada, FL post office located at 82801 Overseas Highway, Islamorada, FL perhaps need to take a class or two in customer service. As someone who has served my country, these postal service workers may need to learn what 'service' means. We all have bad days, but this was completely uncalled for. I can honestly say that I have never been treated so badly or with so much disrespect, disdain and disgust than I was at the Islamorada, FL post office. This is unacceptable.

Shame on you Islamorada Post Office. I made an appointment to get my grandson's passport. I…read morefollowed all the directions INCLUDING: IF THE PARENT IS UNABLE TO GO WITH THE CHILD TO APPLY FOR THE PASSPORT, THEN.... "A third party may apply for the child's passport with a Form DS-3053: "Statement of Consent" or a notarized statement from both parents/guardians giving that third party permission to apply for the child. The statement must include a photocopy of the parents/guardians' identification. When the statement is from only one parent/guardian, the third party must present evidence of sole custody of the consenting parent/guardian." I DID ALL THIS ^^^^ and the workers would not let me complete the application. Shame on them. From the get-go I was told that the passport agent was getting ready to leave. Did he not know he had an appointment? I drove 24 miles to the post office to complete this today. Then I was asked if I was the guardian. I explained how we followed all the directions on the government website. https://travel.state.gov/content/travel/en/passports/need-passport/under-16.html They just didn't want to work. SHAME ON YOU ISLAMORADA POSTAL WORKERS

I went there today with all kinds of tape envelopes to mail a document. I wish I got her name but…read morethe lady behind the counter was just amazing. She looked at all my stuff and simply grabbed the document and mailing label and said your fine I've got this from here. She made it effortless on my part and with a smile the whole time Thank you post net employee

I'm rarely impressed, these folks are incredibly helpful and nice…read more These folks are top shelf service providers in their field and put similar national chain providers like Staples an Office Depot to shame. I'd drive 100mi for this locations efforts and assistance. Best wishes to them in their business & pursuits!

Beware: the owner threatened to call the police on me while I was trying to return an Amazon…read morepackage. To start, this was my third attempt to return the package due to the store not being open during its posted hours, which aligns with what many others have already pointed out in publicly available reviews. Based on how I was treated, I can also understand why multiple reviewers have raised concerns about the way customers are treated here. If you want additional context, you can search the store on Google and review the lower-rated feedback, including the 1-star reviews, to see how others describe their experiences. While I was in line, the owner came out and started complaining to her employee because they were having trouble scanning the package for the customer ahead of me. The tone and attitude were already clear before I even got to the counter. When it was my turn, I said hello, placed my package on the scale, and showed her the Amazon return QR code on my phone. The item was in the same unopened box it came in. As she was putting the label on it, she started insisting it was not the original box and complaining that the original box was required. I told her it was the original box and that this was my third attempt to return it because the store had been closed during posted hours. She then used her back pain as an excuse for why the store is frequently closed during business hours. She then told me that if I didn't like her service, I could drive to Marathon to return my package. I took that to mean that if I didn't accept the way I was being spoken to and the claims about the packaging, she would refuse the return and make the situation more difficult than it needed to be. The interaction felt controlling and completely inappropriate for a basic Amazon return. At that point, I made it very clear how I felt about her and the way I was treated as I was leaving the store. I then contacted UPS support to file a complaint. The representative asked for her name, but since she was not wearing a name tag, I had no way of knowing it. I asked if they needed the name, and they told me it was up to me but that it would help, so I went back into the store to get it. When I went back in and asked for her name, she refused and then said she would call the police on me for trespassing, even though I was following the instructions given to me by UPS support. Between the repeated issues with the store being closed during posted hours, the behavior I experienced during this interaction, and being threatened with the police when trying to follow instructions from customer support, this was completely unacceptable.

I stopped in to return an Amazon package that I didn't need during my trip rather than bring it…read morehome on the plane. The return was quick and easy. Plenty of parking. Just a fyi, they do close for lunch between 1-2 Monday to Friday.

Terrible service retrain your employees. They need to get out of their vehicles and knock on the…read morefront gate or door. Constantly having issues with this post office and packages. Companies should not use the USPS for shipping. Their carriers are LAZY!!!

it will be great if USPS can create a line during peak hours for just drop offs for instance, drop…read moreoffs for eBay products that have already everything that they need and that just need a receipt .It is outrageous to have to wait in line for 25 minutes to just get a receipt.

I popped into the Key West post office to mail a couple of postcards while on vacation. The total…read morecame to two dollars and change and I was paying with a five dollar bill. Unfortunately, the postal worker behind the register had no change in his drawer and had to take 10 minutes to find a supervisor, get assistance with the process, and refill his drawer. However, he was nice about it, apologized for the delay, and I was able to mail my postcards and get on my way.

All the employees at the roosevelt location are great. Except one, older white gentleman always…read morecranky but a new low even for him today. Short interaction over paying with a $100 bill. $30 package and book o stamps, so wasn't getting a lot of change. Well, it quickly escalated into him telling me to "go Fuck myself" as I was leaving. People if you obviously hate your job that much , go find a new place to be miserable at...

Every time I've been here the employees have not been friendly or especially helpful. I was told…read morethat I couldn't mail a package that was sealed with duct tape, even though I have mailed packages with duct tape before. I can't find anything online that says they don't accept packages with this tape, only that they recommend clear tape. Super frustrating

The people that work in this post office don't want to work there. They should hire people that…read morewant to work with some customer service experience at the least!! Never received my package even though it was delivered to my mailbox, I went to the Post Office twice and everyone was clueless on what to do the manager isn't helpful and the mailman literally only delivers mail once a week to our development Souther Villas. Terrible experience.

They bent a metal sign to put it in my mailbox instead of putting it in a package boxread more

This is the WORST post office I have ever patronized! The staff is moody and unprofessional -…read moreclearly do not enjoy their jobs. Made an appointment for passport services on the website 2 days prior, received a call 1 hour before the scheduled appointment the day of to say "we cannot do your appointment today, you'll have to make another one for Monday." Definitely not trying again at this branch.

Cute little post office inside. Easy to access as right off main highway US - 1…read more It's full service here. There was only one guy working when we stopped by, but we were the only customers. We got fast and friendly service. He was nice enough to check our package to make sure it had the right postage. Good to know where they are located in case we ever need them again while in the area.

Have been trying for days to call the post office in Marathon Fl. No one ever answers rings for…read moreapproximately 1 minute than goes to a disconnect. This happens continually at all different times

This location is constantly slow…read more Usually only one staff member ... very poor customer service. Always a long wait and management fails to staff appropriately.

Princeton Post Office is the worst office. I wish it was some kind of way that we can do a…read morepartition and have it close down. They deliver mail when they want to. They don't have no staff. The people there run it. However, they choose to down to the supervisor I wish they were close down its a waste of money time air in space Not to mention they should have been closed down when they were on the news for throwing away voting ballots . Such a disgrace