1. Universal Cleaning Carpet & Floor Care

    1. Universal Cleaning Carpet & Floor Care

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    Universal Cleaning Carpet & Floor Care

    4.7 (7 reviews)
    Open 6:00 am - 10:00 pm

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    Services - Universal Cleaning Carpet & Floor Care

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

    Universal Cleaning Carpet & Floor Care Photos

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    3.0
    (16 reviews)
    Office Cleaning
    New on Yelp
    Home Cleaning
    Responds in about 2 hrs
    4.5
    (64 reviews)
    Home Cleaning
    Responds in about 7 hrs
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    Nidia's Express Maid Service

    Nidia's Express Maid Service

    2.0
    (3 reviews)

    I wish I was able to leave a good review. I relocated to the area and was searching for a cleaning…read moreservice that would provide move in cleaning before my move date. I had been using this one particular cleaning service (which is phenomenal) but unfortunately they did not service the area I was relocating to. So I researched and found Nidia Cleaning Services. Communications initially was really good via email. She asked me for my address, provided me with a price, set a cleaning date and time 2 weeks out. The day of the cleaning about an hr before the time agreed on, I realize we had not received any form of confirmation or communication from the company. So I reached out to Nidia via text at 12:05PM to confirm that we was still scheduled for cleaning. She responded confirming for 1PM. I then informed her that the basement would not need to be cleaned this time. Nadia responded back with a picture of my house from Redfin, with the sales price listed and asked, is this your house? I responded back yes. But also informed her that I was bothered that she researched my home. She responded back, sorry it is public records. She upped my price and said, do you still want to clean? I responded yes I have no choice....considering it is last minute and we are literally moving in tomorrow morning. Nidia responded back at 12:22PM, sorry but I have to cancel. When I received her message I responded canceled? No response. So I called her phone 3 times to have a conversation with her and understand why she was canceling on me at the last minute. She continued to hit the ignore button. Frantic that the house would not be clean and we would have to push my moving back for a couple of days, I called her again and she finally answered the phone. She informed me that she canceled because she didn't know if since she upped the price if I would pay the crew or not. So she told the crew to go clean another house. I pleaded with her to please send them and told her that the ability to pay is and was not my issue. My concern was the price being upped at the last minute. The house is empty and the basement did not need to be clean. After discussion she told me she would call the crew and have them come. What a relief. The crew arrived, they was very pleasant. They cleaned the two levels, cabinets, baseboards, etc. The house smelled great. My only complaint is they must not have cleaned the floors with floor cleaning solutions. They left our hardwood floors dirty and very dry. My husband resulted in cleaning it himself. As he was almost finished, I decided to reach out and notify Nidia. I sent her pics of my husband almost finished cleaning the floor and showed her one of the paper towels. Nidia responded "Hi Nicole. I am so sorry about I told them to make sure the house where clean I apologize I will let them know about " Why did I say all of this? Because customer service is everything and I conveyed this to Nidia when we had spoke on the phone. You can have the best service ever but if you do not know how to treat or satisfy your customer(s) your business will not go far. Unfortunately, I will not use their services again. Not so much because of the floors because honestly the crew was still good, but I will not use this business again because it doesn't seem like Nidia value customers.

    Terrible experience with this company. The girl seemed real nice at first until I started showing…read moreher the things that they were not cleaning and that they needed to redo. She came to me and gave me an estimate for the initial deep cleaning which it didn't even really need because I had it cleaned weekly then the cost for a regular weekly cleaning so I paid her $400 for the deep cleaning and they didn't do that good of a job so I gave her a second chance and sent her a list of the ideas they needed to focus on more. They came then to do the weekly and still did not do that good of job even after providing a list. I had to go in and tell them all the things they missed and how to clean with one lady that did the kitchen she really did a bad job. Then they are speaking Spanish among themselves talking about me. So I told them they needed to speak English only in my house and they can talk about me after they leave my house in whatever language they choose. So then she proceeded to tell me this would be the last time she cleaned my house after I made them do it right. She said she was going to start a new career and sell her cleaning business which was just an excuse to not have to come back to my house because when I pay you $200 a week for a cleaning I expect it to be done right. She just same and took me on as a new client and then decides she is going to sell her business I don't think so. I asked her why she took on a new client if that was her plan and she didn't know what to say then. So she ripped me off charging me the initial deep cleaning fee of $400 just to tell me after one weekly clean she was not going to clean my house anymore. Very frustrating and I def had to tell them how to clean and everything they missed. Very unsatisfied with the honesty of this person and how they handled the situation.

    Universal Cleaning Carpet & Floor Care - homecleaning - Updated July 2026

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