Very disappointed by the recent customer service experience. Most often times I do business with…read morebusinesses or individuals based on their character, their personality, their CUSTOMER SERVICE! From some of the reviews, it appears to be a missed opportunity so where do I begin. I can recall as a junior enlisted service member my senior leadership stated, you are as successful as the subordinates you lead. Remember Top - Down. This reminded to that as I made it through the ranks to take care of my subordinates but it made me reflect on me leading the led. So it pains me to to write this review; that the worse customer service I experienced was from leadership team members of Choice Floors. Such a disregard to implement positive customer relations has significantly tarnished my perception of the company. It was the constant lack of empathy and management's unwillingness to listen that was most frustrating. Every time I tried to express my dissatisfaction, I was talked over and told how I was trying to change the company's policy which I found not only accusatory but offensive. Offensive, as this was an attack of my character and this supervisor has never met me or allowed me an opportunity to express my concerns in regards to what may well been a miscommunication in the payment terms. It felt like my concerns were not being heard or respected. Understanding this is a business, fostering good working relationships to render service for future prospects and productivity quintessential, however, when a member is not in agreeance with an upset customer, gets combative, spend time time spewing judgment while trying to prove them wrong instead of finding resolve and de-escalated the problem sets esprit de corps of the company back as the consumer has lost trust in the company's capability to be trustworthy. But why does it matter, as I was told this is just my opinion by said supervisor. While this may have started as a potentially good experience, the customer care of both the Retail Sales Manager and the Director Internal Operations left such a disdain image for this company that I could not let this lack of professionalism in customer care go unnoticed. It was very unsettling to be going back and forth over the phone with a business professional with such an elevated title. I really I hope this is not the future for this company's Top - Down leadership strategy. Very Disappointed Consumer

Choice flooring was the second carpet store we visited in Calvert County. They managed to help us…read morechoose, estimate cost and install our lovely carpet before the other guys in Huntingtown showed up for the estimate. In fact, I called the other guys repeatedly to no avail. They never showed. Pathetic service! I HIGHLY RECOMMEND CHOICE. They are the RIGHT choice!

Service requested. Experienced. Quality work! Good communication and gets right to work. Very…read moreknowledgeable.

Jim was awesome he was on time, did an excellent job and pricing was good too. He fixed our bedroom…read moreentryway because our dog had ripped out to the carpet to the baseboards. If you ever experience a problem were your dog destroys the carpet please give Jim's Carpet repair and stretching. Thank you Jim.

We used Riggins Cleaning when we bought our house. The previous owners had animals and we were…read moreunable to get the smell out no matter how many times we steam cleaned our carpets. We were able to get on the schedule quickly. When they came out they were very friendly and professional, but most importantly, they were able to get the smell out of our carpets. I definitely recommend them!

I have used Riggins Cleaning Specialists for personal and professional cleaning. Our office has…read morebeen using Riggins for over 3 years, and we have complete confidence in them. We know our office will be clean, nothing will be broken, and everything will be safe. I have also used them personally for carpet and upholstery cleaning. I'm always amazed at how clean they get everything. I will never use anyone but Riggins.

Melvin and his team did a fantastic job laying LVP throughout our house. His recommendations for…read morematerials and approach on our older home were very helpful. He was highly responsive and flexible in timing to accomodate our renovation schedule. I would highly recommend him to any friends or neighbors.

Melvin's team was great, very punctual and communicative when I had questions ahead of our service…read more He was upfront about what could be done on my floors and what couldn't be done. We did a small area of refinishing and a buff and recoat all over the rest of the house. I wasn't sure the buff and recoat would be worthwhile on my original and very old floors but they're definitely smoother and feel refreshed in addition to the extra protection I was looking for. The value for what I feel like we got was very worth it.

Alex and Miguel excellent job, the carpet looks beautiful they took care of the creaks in the floor…read moreboard as well. They both worked together very well they were on time and very precise!! They did amazing very friendly as well.

We kepr getting told no from HD...Ray @:Carpet Floors Market said yes & yes we can! He made us feel…read morelike royalty. The teams that came out were fast, professional and thorough. Jonys explained and answered all our questions. Prior to leaving we walked through each area to ensure our satisfaction with the wotk done. I would definitely recommend this company and obtain their services in the futire.

We're so glad we found United Floor Bath and Kitchen! After attending a home expo and getting…read moreseveral quotes for our bathroom remodel, we realized most companies only offered one-day remodels and didn't work with standalone tubs. Then we visited United--and it was the best decision we could've made. Alex and his team were outstanding: professional, detail-oriented, and meticulous in their work. They also made sure to clean up after themselves every day.

did a great job remodeling my master bathroom shower. i would recommend them again. thanks alexread more

Outstanding communication, fair pricing and quick turnaround service…read more Definitely will continue to use in the future for all my flooring projects.

Great pricing... efficient!…read more At the time, they bought the flooring samples to my husband and I. Quick pick, agreed on the price, and the timeline. And everything was great and beautiful!!! Definitely going to go back to complete the upstairs.