We've been coming to UHI for several years. My husband happened upon the cute, hand painted sandwich board sign on his walk on a Sunday afternoon. Imagine that, a chiropractor who is open on the weekends! He went in for an adjustment with Dr. Case and had a wonderful experience. I had been going to another chiropractor downtown repeatedly for months for an injury from falling and I, normally very active, still couldn't walk normally (this was my second downtown Chicago chiropractor!). Following my husband's recommendation, I went to see Dr. Case. Her very first adjustment had me walking 90% better! I was amazed! Because of a lung surgery I had some weaknesses and was more easily injured, so I came regularly and Dr. Case's adjustments helped to build me back up. Fast forward a few years... I feel strong and I no longer have regular back pain. We're still coming in for tune-ups. My husband has referred many of his coworkers here, and they keep coming back. Dr. Lazar is wonderful too. We have both had adjustments from him as well. I love that UHI is a family run business. Braden is always friendly while running the front. It's a large space, but it has a homey feel with relaxing music and art. Dr. Case even prints out her inspirational wellness writing and poetry which patients can read and take home. I feel grateful to have such a gifted healer for a chiropractor. She cares tremendously about her patients. With contagious positive energy and skill, Dr. Case goes above and beyond to help her patients in any way that she can. I can't recommend UHI highly enough! read more

Update: over a year later the office continues to harass me for payments I was consistently misled about. This place is not into "Universal Health" in any way. "Universal health" means health for everyone, regardless of income, race, gender, sexual identity, etc. Which is far from the truth here. It's clear UHI only caters to the top 1% of our population. If that's you, then please, go to UHI for treatment. You are who they are looking for! I'd compare this company's ethics to someone more like Donald Trump, than say a supporter of universal healthcare like Bernie Sanders. But sort of a reversed Donald Trump? Like Donald Trump says he'll pay his construction workers, then doesn't. UHI says you don't owe them anything, then they harass you with bills and gaslight you into thinking your consistent experience w being misled about costs doesn't matter. One more comparison for the road, in hopes that I can make my experience more clear to the administration: it's like Starbucks saying you can come in for a free drink, then they send you a bill for that "free" drink months later. read more

I went into see if they can help with my neck pain. They were able to get me in right away, and I asked specifically, before receiving any service, what cost I should be expecting. I knew my insurance didn't cover all of the services, so I need to make sure the cost was reasonable for me to pay out of pocket. Braden talked me through the cost, and I went into speak to the chiropractor for my initial consultation. After about a month, when I didn't see a bill from them, I contacted them to see what was going. I didn't hear anything back. Then after about 2 months, I noticed a charge was taken out of my credit card that doubled what I was initially told. I gave them a call twice to talk to someone with no luck. When Braden finally call me back, he told me that this was wrongly charged, and he will be able to write a check for the portion that shouldn't have been charged, and send it by mail. After hanging up, I realized they didn't even have my address, and I called them back to tell him I will be picking up the check in person. Today, I went into the office for the second time to pick up the check. I am repeatedly told that Braden has the check and he is not in the office, and I will need to come back. Billing and administrative support for a healthcare provider is a such an important aspect of customer satisfaction, and I'm so frustration with the system they have in place. It's been such a headache dealing with them, and I would absolutely not recommend them. read more

This review is on their COVID-19 policy. I came to this location at a recommendation of my OBG-YN because my child is breech. I found their services to be fine but sadly none of the 2 receptionists I saw were wearing masks. Many clients came in without masks and were not told to put any masks on. Pens used for sanitizing were put right back in the same cup they were taken from. I found this to be atrocious and disappointing. For a medical site I would hope for more. read more

I am 36 weeks pregnant and baby is breech. Was referred here by my doctor to try and flip the baby. They got me in right away and dr Lazaro (sp?) was great. However, the reason for 2 stars is that the business is not following any of the cdc or Chicago recommendations for Covid precautions. Forget temp checks, separation of pens, and wearing gloves .... most of the office staff including receptionists and doctors/therapists were NOT wearing masks! No one was following social distancing. I was adjusted (while 36 weeks pregnant) in a small room with 3-4 other patients and 3-4 doctors/therapists, none of whom with the exception of 2 patients and a doctor (dr Lazaro) were wearing masks. The whole experience was extremely uncomfortable, and frankly disheartening as we try to keep our numbers down, people safe and businesses open. read more

I came to UHI through a recommendation from a friend. While I do think the staff helped my back and they were all very kind and helpful, there is a big problem with their billing department. I was repeatedly told that I only had a $30 co pay through my insurance. A couple months later I received a bill for an additional $500 dollars for 4 appointments. And just now, 3 months after that, I received another $250 bill. So all in all, I have spent close to $850 dollars on 5 appointments including the co-pay. They had strongly recommended that I come back in multiple times a week. Thank god I stopped that or I would be in serious debt. My advice to any potential patients, PLEASE get a clear walkthrough of the costs before committing to anything. Based on the other comments here, it sounds like other folks have similar issues. Especially right now, no one can afford to have unforeseen bills coming back 6 months after an appointment.... read more

So I had the office manager, Cory, call me to justify their costs, or as he said "explaining their codes" that they have to use. Totally wasted my time - I thought he was going to say, "sure we will take off the foam roller 1 minute demonstration $86 charge", at least, but no... He just tried to justify the "codes" that they are forced to use for insurance purposes... oh well, I hope it made them feel better about themselves. read more

It was overall an unprofessional environment. The staff occasionally had masks on but frequently would take off to talk to me. I also ran into staff in the hallways eating and chatting obviously no mask. It was also exorbitantly expensive and they were not upfront about it at all. As in roughly $1600 for three visits. read more

Dr. Case is the best! Friendly, caring, effective treatments. She works miracles on a daily basis! They offer therapeutic massage, acupuncture, craniosacral therapy and more. read more

I started visiting UHI in July after many years of back/sciatic issues. It was the best decision I could have made. I did some PT at a chain practice, spent a lot of money, even with insurance, and got little to no relief. I had been told to give chiropractic a try. A friend recommended UHI, and they have been great! Dr. Thoma is a great Chiropractor, very knowledgeable, explains everything she is doing in medical terms and in ways her patients would also understand, and overall seems to be a genuinely friendly person. She knows all her patients well! In addition to my weekly adjustments, I also have massage therapy with Laquita. Laquita is AMAZING! She really makes her patients feel comfortable, and really works hard in the "problem areas". I always leave feeling so much better because of her therapy, as well as with the adjustments with Dr. Thoma. Thank you both! read more

I had really high hopes. I feel I was completely taken advantage of. Every time I would ask how much a service would cost I was told that they didn't know how much it would be due to the fact they didn't know how much insurance would pay. My response was REALLY you have no idea how much an office visit is or an adjustment. So after seeing the doctors there for a grand total of 5 times I get hit with a bill of $1800. That's after insurance. I never expected to have an adjustment cost $500. They come across very caring and I was very nieve to believe in this place. The one and only good thing to come out of this place was Collin the herbal guru. He's amazing. So I paid $1800 to find an amazing fellow who is the best I've ever worked with in Chinese medicine. Collin is caring & supportive. read more

DO NOT seek care here! I am a younger Medicare recipient and yet still had to pay out of pocket even though I am unemployed. They get you to pay out of pocket no matter what, despite circumstances, all in the name of "integrated health care". Six months of visits and my back hurts like it has not in a long time. Given my almost 30 years of getting adjusted, I know the difference. In addition, the staff is pretty much out of control on many levels. And, woe to patients who choose to consume dairy,, gluten, and other "incorrect" foods..... (Do not disclose your dietary habits!) Throw money away on other things, just not this place. read more

Update- the front desk staff is just as incompetent and rude as I thought. I finally heard back from them after multiple attempts and they just cannot explain anything. They are incredibly rude and I just beg you guys to stay away from this place to avoid the problems I have had to endure. Stay far away! They will probably charge you for the water in the waiting room and to use the bathroom, too! read more

Not trustworthy. No patient privacy, rooms partitioned in middle of the office.

They don't return phone calls, after I left three messages for Dr. Case. I purchased a package of 12 acupuncture treatments which didn't work. They said I needed to give it more time and then to add herbs with the treatment??? Maybe if they had said that after the 5th or 6th treatment. You can hear the noise of the chiropractor treatments outside of the room since its an open space with everyone being treated at the same time. read more

UHI literally ended my back pain. I know that's their tagline, but it's true. Over a few months of massage therapy, physical therapy and chiropractic work, I feel like I have a new, much stronger body. Their small shop means individualized attention and everyone, including the administrative staff, is super friendly and helpful. It's nice to have a place where they know your name instead of giving you a beeper for the waiting room. Best of all, I was given the tools and knowledge that I need to stay strong after my therapy was finished, and I feel welcome to return for tune-ups. UHI's holistic approach is just what I needed for long term improvement (instead of a quick trip to the doc and a scrip for a muscle relaxer). I have two friends who have gone to UHI on my recommendation and loved them. They are also in the BCBS insurance network. read more

I can't remember a time when I received better care! The staff is professional and kind, and the environment is welcoming and comfortable. I'd recommend this clinic to anyone and everyone! read more

Universal Health Institute was great. I got adjusted and had a back massage. Dr. Thoma walked me through every step of the process and asked about things in my everyday life that were actually affecting my my body and it's function. They were very knowledgeable and I never felt uncomfortable. They also worked on my baby and did a small adjustment on her as she was growing and learning to walk. She laid right on my tummy and felt very comfortable with Dr. Thoma. Everyone in the office was so great caring for and watching my kid as she explored the environment as I was getting worked on. Definitely going to go on a regular schedule to maintain my health! read more

The entire staff is very friendly and helpful. Dr. Case and Dr. Thoma are extremely knowledgeable and approach things holistically. They believe in physical therapy massage therapy cranio-sacral therapy and more to repair and strengthen long term. Also they complement with nutritional therapy. I have not had acupuncture there but I wouldn't hesitate if recommend by them. They alter their approach based upon travel schedule and will stay late if needed: dr. Case even wrote a paper about a successful protocol she developed around my travel. They research all the time . Very satisfied because they ask questions and listen. read more

I have been seeing chiropractors for years but I didn't start to see real results until I came to UHI. Dr. Thoma(and the whole team) started from the beginning with a metabolic assessment that helped point out imbalances in my body. I modified my diet, began physical therapy, added supplements, and today I feel like a different person. Their chiropractic adjustments are unlike anything I have had before, but they also feel the best. I have had treatment from multiple professionals there and I don;t have a complaint about any of them. Truly a top notch team, I would recommend them to anyone!! read more

I highly recommend Universal Health Institute. Each patient is evaluated and an individually designed plan developed for their treatment. UHI is able to offer a wide variety of services including chiropractic, physical therapy, acupuncture and massage. I am most happy with the results! read more

The folks at UHI provide phenomenal care. I've seen their practitioners for chiropractic adjustment, massage, nutritional counseling, cranio-sacral therapy - you name it, and their staff is equipped to deal with it. Everyone who works there is incredibly knowledgeable and helpful, and I've always gotten the sense that they genuinely care about clients' well-being (despite the fact that the clinic is clearly very busy and they probably see tons of patients regularly). Practitioners don't just treat you, but explain what the "issue is", how they are treating it, and provide long-term suggestions and lifestyle recommendations. Anyone who's ever had a bad experience with a condescending doctor should appreciate this! read more

I have had hip pain all of my life. I came here on the recommendation of my internist, and it really did do wonders. I had some sessions with Dr. Thoma. I was very happy with my experience, and would definitely go back. She followed up several times to see how things were going, and I knew she was genuinely concerned about my treatmen plan. Worth notig is that they are always pretty flexible with your days/times to schedule you in. read more

Dr. Case was wonderful. She helped do an adjustment for my issue of a breech baby. I found her to be funny, personable, and I would definitely see her again. The acupuncturist Colin did a great job. He made me laugh, and tried to make me as comfortable as possible at 37 weeks pregnant. All around terrific service. read more

There's no way to fully express my gratitude and astonishment regarding the work done at this facility. Everyone I have dealt with here is extremely knowledgeable, capable, professional and welcoming. Thank you to Dr. Thoma, Bill and everyone at UHI. read more

Dr. Case and her team at UHI are awesome! I've been seeing Dr. Case for chiropractic adjustments whenever a need arises for over 10 years. She can treat anything! She is brilliant and dedicated! My husband and 12 year old son also see her regularly. I recommend her to everyone! read more

Wonderful skilled caring staff. I'm a nurse and had limited mobility in the last trimester of both of my pregnancies due to severe SI joint pain! Excellent assessment and team approach resolved my problems. Can't say enough good things about the holistic care provided. I traveled from the suburbs to the city during the second pregnancy because I looked forward to visiting them and couldn't imagine how I could get better care somewhere else. read more

Don't go! What an awful place - If there was an option to give this office "negative stars", I would give them several. I had back pain and made an appointment with the owner, who is one of their chiropractors. They recently moved to a new location downtown, which is conveniently located, BUT... At my first appointment I had to wait for over an hour for my turn (even though I got there early), and the chiro informed me that she won't have time to do a first visit initial examination because they are so busy. So she said she would do a "first aid" fix instead. I found that odd, but figured she must know what she is doing. Well, she did some adjustments, but repeatedly interrupted the treatment to go take care of other things. Once I got home I started experiencing excruciating pain from the manipulation. I called them and made another appointment to figure out, and fix, what went wrong. Well, at my second apt. the chiro was just as busy as she was the first time,and, once again, she was completely distracted and kept running out to adjust other patients. I was stunned by the lack of care given that I was in such bad shape that I could barely get on and off the table. I asked her what her diagnosis was (at my second visit she did do some tests), but she said she doesn't know yet and would have to "review the data". Long story short, it too me several weeks of physical therapy just to get back to how I was before I went there for treatment. Everybody I encountered there was courteous and friendly, but I got the impression that they are completely swamped with patients, and that the focus is on patient volume and money, and not about providing quality care. At least that's been experience! By the way, they won't treat you (the owner/chiropractor told me so herself) unless you agree to provided them with your credit card information so they can charge your credit card if your insurance company doesn't pay up within "a reasonable amount of time" (your other option is to pay at check out and submit the documentation to your insurance company yourself for reimbursement). I hadn't heard of this practice before. My insurance company paid them, but they still sent me bills in the mail for several hundred dollars. I contacted my insurance company about it and they are looking into it. Bottom line, it was an awful experience. I wish I had never set foot into this place. read more

I went to Universal Health Institute 3 times. After the first time there I felt it was not the level of care I was used to getting over my many years of being treated with Chiropractic, massage, body work, and acupuncture services. I went back again because they took my insurance coverage and I thought I could save some money. What a mistake! After my first visit my left knee really swelled up and on my second visit another chiropractor who treated me said oh thats good! I told that chiropractor that I needed to be mobile all week for up coming dance workshops I was instructing at and the next day my knee was swollen again and kept getting worse until I ended up in urgent care the following week getting X-rayed and booking body work with people I trusted to get me up and moving again. The sessions with chiropractors are in a room shared by many clients and a 30 minute session is 15 minutes of laying with a heat pack on and 15 minutes of their divided attention. At one point an assistant was told to give a patient a moxa treatment and when the assistant said she had never done it before her superior said oh it's easy I'll teach you quick! The worst of it all was my bill. For a one hour assessment, Two 30 minute chiropractic appointments which are really 15 minutes and for 2 one hour massages I was charged 1,138.00. My insurance picked up about half that price which would be more in alignment with industry standard costs. When I called to straighten out my bill as I was sure it was wrong the person on the other line assured me it was correct. The charge just shy of $300.00 for each massage because they consider it as Physical Therapy. Every adjustment is a cost! It's just crazy! Iv'e never experienced anything like it. This medical Institute may think they are healing the body, but in truth they added more pain to my body, MIND, spirit and POCKET book! Signed, Never Going Back read more