They are hands down the best roofing or any service company that I have ever worked with. Myself and all the neighbors were amazed that they completed the roof from start to finish in only 3 days. They also replaced damaged fascia that I did not even ask them to do at no additional charge! I would not work with any other roofing company again. read more

After two months, I still pull in the driveway or drive by my house and am pained to realize I paid a ton of money for a new roof and got nothing but grief, broken driveway, broken sprinklers, trashed landscaping, lied to at every turn and a valley system that Dylan grow misrepresented... It is a shame, as they had a chance to do a good job, but chose fast and sloppy, careless and irresponsible as their guidelines...would not have them put a roof on a dog house.... read more

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All I can say is look at the picture my bedroom ceiling is ruined. My attic is dripping water but no shingles missing and no response to a new roof read more

Universal Roof And Contracting - Roofing Near Me - Orlando, Florida

Universal Roofing did our roof in early 2021 and as far as the roof goes, it appears to be done correctly. Our biggest complaint is the terrible job Universal Roofing did removing all the roofing nails from our property. Over the past four months we have found literally hundreds of nails -- including two stuck in shoe soles and one in a motorcycle tire that cost over $300 to replace -- as well as ribbons of air gun nails, safety glasses and even a screwdriver. Was it done on purpose? Probably not, but at the very least it's an indication Universal managers are not adequately watching the work the roofers are doing. And makes you wonder what else got missed. When we closed the job I would have given Universal roofing a favorable recommendation. But not now. read more

Universal Roof And Contracting - Roofing Near Me - Orlando, Florida

This company has a severe lack of customer service and doesn't seem to care for their customers once their project is completed and paid for. After paying over $55k for a new roof, new siding, 5 new windows, and rebuilding of our screened porch they held us hostage for an additional $7k threatening to put a lien on our home if we didn't pay! TOTAL BS! So we had several pieces of siding "pop off". This was due to negligence on their part! We were able to put a few of them back in place ourselves but one was too high for us to reach. They asked/wanted/demanded $1,200.00 to put up one piece of siding that came off. This is a 10-15 minute job for one to two workers! So as of today they still have not come out to assist a once us with a very simplistic task, holding a $1,200.00 bill over our heads! Thanks for everything (sarcastically)! read more

Universal Roof And Contracting - This is the piece of siding Universal Roofing and Contracting wants $1,200.00 to put up which will take 10-15 minutes. - Roofing Near Me - Orlando, Florida

They may have decent quality, but their price was double what I ended up paying for an equal quality roof. I recommend shopping around. I am a General Contractor, so I do know what I am getting for the money. read more

Can't seem to figure out how to update my previous post. Brian from Universal took care of my issue and went above and beyond. I'm very appreciative of this so I wanted to come back and update my review to five stars. Thanks Brian! read more

I've been nothing but impressed with the professionalism displayed by Universal Roof & Contracting (URC). Cory Callahan , URC's sales representative inspected our roof, told us how to file a claim and modified his schedule to be here when the insurer's inspector came to inspect roof damage. First Class!!! Reroofing was begun as scheduled and completed in two days on schedule. The workers were extremely polite, taking our ingress and egress into consideration. URC's representatives and reproofing supervisor, Mike Ramos, was likewise exceptional. He visited the day before the work commenced to meet us and brief me on how the work would be performed. As the work progressed, he kept me informed about what to expect and progress on installing the new roof, skylights and chimney repairs. Clean-up was performed at the completion of both work days and appears to have removed all the nails and trash. Unlike some of the less positive reviews I've read, I was impressed with URC's customer service, management, communication and finished product. These reviews didn't describe the company I worked with. Mike G. read more

I couldn't have had a better experience. I had a leaky roof, and Archie came out, walked through the claims process with me, told me how much it would be, and made sure that the whole process was seamless. We had a great team do the roof--so many hard working guys! They were done with most of it in one day and by the end of the week everything from the trim paint to stucco touch ups were perfectly done. I can't say enough good things about the professionalism of everyone involved. Thanks so much! read more

Universal Roof And Contracting - End of day 1 - Roofing Near Me - Orlando, Florida

They are Cheaper, lack of any customer service, and no communication. If the price is less, does not mean you getting Apples to Apples. I got raisins and a very frustrating time. I am ADA, which seemed to amuse office staff. read more

If you're not looking for a complete re-roof, don't bother calling them. They will never follow up with you. I called about a year ago and had an estimator come out. He said he needed to review with his team and would get me a quote within a few days. I received the post visit follow up call several days later to ask whether I was happy with the estimator and explained that I had not received a quote yet. I followed up by email as well. Never received anything. Fast forward to this year, we never got the work done and a neighbor recommended this company. I called and asked for a different estimator this time. He came out before Thanksgiving and offered to help fill out insurance paperwork to get a full roof as a result of Hurricane Irma, but never provided a quote for the leak. I guess they're not interested in repairs, only in selling full roofs or scamming insurance companies. read more

We had our second roof done by them , the other lasted 20 yrs . The company is to be trusted to get your roof done the right way, and stand behind it! read more

TERRIBLE. I had a roof leak repaired by Universal but the problem remained. Same leak, same intensity during the next hard rain. I called and emailed their rep, Dylan (who was great) and he said the warranty folks would contact me. A few weeks, no contact. I called the receptionist (?), Emily, and explained the problem. She said Dylan was a salesman and they lie all the time. I told her I wasn't trying to make a warranty claim, if that was the issue, I wanted to schedule (and pay for) another repair. Again, no one called me back. This was repeated about five times over the next two months. I'd call, talk to Emily or Ebony (who was also useless), they'd promise that someone would call me, then nothing. Once, while talking to Ebony, I could hear Emily in the background saying "Tell him I'm not here". What a way to run a business. You'd be wise to look elsewhere for a roofer. read more

Working with Chris at Universal Roof Tampa was a great experience! I highly recommend this company for anyone needing roofing services. They did a great job and the best customer service. read more

I had a flat roof installed by this company. i had listened to them on the radio and felt they seemed reputable. I had a railing on my roof which they removed prior to the istallation. I asked them about the replacement and they had "forgotten" about it until the day of installation. When I pointed this out to the foreman he had some members of the crew go to Home Depot and put the railing on. Its 3 years later and i noticed rot on the railing. I was going to repair but it was beyond that. I called Universal and they had someone come out and I didn't hear back so I called again. I was given the runaround and never heard. I finally got someone who said they had no record of the railing and thus were not responsible. I was told I would get a call from the president to work something out but never did. I called repeatedly for weeks and no response. I am getting in touch with BBB read more

This company was contracted to replace windows. Paid $4800 a year ago, still no windows installed. Cannot get refund. Cannot reach a live person. DO NOT USE THIS COMPANY read more

I hired this company over 4 months ago to put my roof on and paid the 1/3 down as requested and still waiting for a new roof. It is one excuse after another and terrible communication. I am at a loss now as what to do. My insurance has canceled over this and no one at this company cares. I have a new insurance company ready to write a policy but won't until the roof is installed. I have done everything required by me and still I wait. read more

My original appointment with Universal Roof & Contracting was Sep 6th at 5:30pm. I was called the day before and asked if my appointment could be switched to the morning of the 6th because they supposedly had people going out of town and couldn't come at 5:30pm anymore. I couldn't do a morning appointment because of work. Being that Hurricane Irma was on its way, I figured maybe some employees were evacuating so I was understanding and was fine with rescheduling my appointment for the following week. Fast forward to this week... My appointment was scheduled for tonight (Sep 14th) at 5:30. I got a call yesterday saying that the estimator would be in the area in the morning and the receptionist/scheduler wanted to know if I wanted to switch my appointment time to 11am. Again I said I didn't want to do that because I had to work. I was then told "Oh... um okay well we might have to reschedule again... hold on, let me check." She checked and agreed to keep my 5:30pm appointment for today. Then today I get around to checking my phone as I was leaving work at 5:00 and see I have two missed calls and although I didn't recognize the number at the time, I had a pretty good feeling it was someone from Universal Roof & Contracting and that no one would be showing up for my 5:30 appointment. I had another call I was finishing up on my way home so I didn't get to call the number back before arriving home. I get to my house at 5:28pm and naturally there is no one there and I find a business card on my door from the estimator, Archie Simon, whose number on the card matched my two missed calls. People make appointments at specific times for specific reasons. If I don't schedule a morning appointment, it's because a morning appointment doesn't work for me. If you agree to a 5:30pm appointment and then don't want to drive back to my area of town at that time because it's not convenient for you, that's not my problem. It's your job to come to my house at the time that we agreed and not keep rescheduling or purposely showing up early to miss our appointment just so you don't have to make a special trip at the end of the day. We all have jobs to do, I was doing mine and that's why I couldn't reschedule for the morning. It's too bad you couldn't do yours and now you won't be getting my business because this is unprofessional and unacceptable. read more

We had our roof done in March 2019 with Universal roofing. Ken, our salesman was amazing through the whole process. Everyone in the office was very easy to work with and they did a great job making sure the yard, etc was cleaned after like nothing ever happened. Our roof looks amazing and I love the color we picked! Would recommend to any friends looking to have their roof replaced! read more

The roof was installed in 2014. Universal chose the shingle company (CertainTeed...despite that company going thru a Class Action suit in 2008.) The roof leak from the goose necks in late 2016-2017. The shingles developed fungus and mold by 2017. Requested assistance to remedy the situation 2017-2019. Finally took a shingle sample in 2019 after 5 months of requesting. CetainTeed agreed it was a fungus and mold issue but would only pay for cleaning. Universal said it is not their problem. I am out $31K to pay for a new roof. Do not contract with this company read more

They lied to us to get us to sign the contract. Now they refuse to give us a refund on our deposit and refuse to do any work until we pay almost $4000. I've found that many other companies are willing to do the work without being paid up front. But because Universal Roofing is refusing to return the money they scammed us out of, we'll have to pay 30% out of pocket. This company is a scam. Do not use Universal Roofing. read more

Had a new roof put on 2 years ago, everything went well.... until we had a leak two months ago.... called them, they sent somebody out to inspect and that guy says everything is fine.... well, there's a leak..... it's NOT fine.... it's a single story house with no upstairs bathrooms so guess what ??? There's a roof leak..... going back and forth with this company for two months now and still the leak is not fixed.... they were right there and very responsive when it came to getting paid $17000 for a re-roof job but now that there's a problem we get the runaround.... by the time this is eventually fixed we'll probably have to pay for drywall repair as I don't know if that's covered under their "warranty"..... not happy.... read more

Universal roofing did an amazing job. Everyone I worked with was very professional and polite. They professionally helped me out throughout the entire process. In the middle of summer it only took them a day and a half and I have a wonderful roof. read more

We cannot say enough good things about Universal Contracting of Naples. After Hurricane Irma, we began a long, arduous battle with our homeowners insurance company to replace our tile roof. Then more stress trying to actually get the new roof done when we put our home on the market and it sold in one day and our contract was contingent on getting the roof done before closing. Everyone at Universal was so helpful from their Finance Dept. to their Field Mgr. and crews...but especially Brandon Barnaby, the Project Mgr., who relentlessly fought to get us across the finish line--which we did, just hours before our closing. Great job, Universal! Keep up the good work. read more

They showed up on time for the estimate and seemed professional. I quickly felt the pressure of an "upsale" on the accessories, but was still interested in an estimate. I was told by the salesman that they are the best company in town and probably the most expensive. Well, I waited for an estimate and never heard back after 2-3 calls. I guess it wasn't meant to be. read more

Had a great experience with Universal Roof. Staff and crew were all very professional and helpful throughout the process. Thanks!

They did my roof in April 2015. They were done with the main portion of the roof the same day. Did a nice job. The problem is they never finish. They needed to replace the facia boards, which they did but there was a 3/4" gap between the facia board and the sofit panels. As you know, rodents can easily fit between that space. It took many calls and several of their teenage employees to final get the gaps filled with caulk. (Yes, I know, the caulk will probably fall out of a 3/4" gap in about 1 year and then it will be my problem again) They needed to put on super gutters which they hiref a third party to perform. The third party completed the gutter on one part of the roof, but left a gap. They put on 1/4 of the gutter on the other roof (it just stops, with no down spout) I contacted Universal roofing and they sent the same company out again, then a new company. Both companies said Universal was paying them for less gutter than was needed so they would not be putting on a full gutter. This is so bazaar to me. Why put on any gutter if it is not going to be complete. In addition, when they did the roof they needed replace the flashing, which they did and did a nice job. That added $3059 to the job, which was fine but they never sent me an new invoice with the new total amount. I asked them five times for it and they say yes, they will do it but don't ever do it. So now it is October, still no finished gutter, still no final bill and still the run around. When I originally had Universal over for the estimate, I needed to have a flat roof repaired because it was leaking. They sales guy said they can just Hydro Stop the roof. I said, I just want it not to leak. In addition, I told him that we never liked the flat roof and would be interested in going with a pitched roof. He said they also do general contracting and could make it a pitched roof. He would send over the guy to do the estimate. That never happened, even after contacting him several times. So when they wrote the contact he put that they would " Hydro Stop" the flat roof and that would solve any leaking problems. When the actual roofers came they said they could not Hydro Stop because it would not last since the roof was not stable. I told the sales guy that I wish he would have add the guy do the estimate on doing a pitched roof when we originally talked so that he could begin the work and blend it into the main roof while the shingles were off. He said he would send the guy over again, of course that never happened. After months of back and forth I finally told them to give me a $3,500 credit for not doing the Hydro Stop and I will seek my own contractor to do that work. I also told them to finish the main roof as it remained unfinished due to waiting for the flat roof issue to be resolved. They finally finished the main roof, but not before we had water damage due to the shingles being missing. I have still not received an invoice with the $3,500 credit and the $3059 additional work they did. The total roof job was over $22,000. I would expect much better for a job at half that cost. In short, they charge a BMW price and you get Chevy Chevette performance. read more

Thieves and crooks. Don't use if you have insurance. I have had nothing be stress since the first tarp they put down. Charged 3 times the amount of the highest estimate from other roofers. read more

Our daughters house was badly damaged by hurricane Michael. She had to move in with us due to unhealthy living conditions such as black mold, collapsed ceilings, broken windows and electrical problems. A coworker used Universal Roofing and was very pleased. He told my husband about the great job they did on his home so we contacted them based on his experience. A quote was given for the roofing, siding and windows. Then another for the work on the inside. Our daughter asked if they would be interested in doing some upgrades in the master bath Since there was damages that would require work anyway. The carpet throughout the house was ruined from rain and instead of replacing it she opted for whole house tile another upgrade. A separate quote was given for the upgrades. We met with Jay and James aweek later and they went through the house determining which ceilings could be saved and which ones needed to be removed or replaced. The garage was to be gutted to the studs due to the black mold and so was one bedroom. It was agreed at that time that the roof had to be replaced before anything inside could be done. The weather was not cooperating and the roof was pushed back a few weeks, which was understandable. In the meantime Jay, the one who would be doing the work inside contacted our daughter and convinced her that he could do the demolition on the master bath. Then he convinced her to go ahead and let him tile the shower and the floor. The next thing we knew he had replaced part of the collapsed ceiling, painting and stippling as well. The entire garage was painted too. She reminded him that the roof had to be completed before he could do any of that work and he told her it was fine and not to worry. She asked him if he had replaced the moldy sheet rock in the garage and bedroom and hallway and he assured her he had. We found that hard to believe since there was not any sanding dust anywhere in the garage and no sign of a dumpster for the ripped out sheet rock and no signs of fresh debris at the curb. The General Contractor was contacted and he, our daughter and my husband went to the house to see what Jay had been doing. First the shower he "tiled" was an abomination. Grout was missing, spacers grouted in, some of the tile my daughter could stick her fingers underneath, two inch gaps on the floor where he simply just used grout. The bench is crooked and the tile is overlapping. He left holes in the walls which can be seen between the shower and the sink vanity. The window that was removed and sloppily tiled only had sheet rock behind it, no vapor barrier and no wood. The screws, all 3 of them were exposed to the outside and rusted. The tile on the floor was not laid right; You start in the center and tile outward keeping the lines straight, something he obviously didn't do. The old shower was removed and turned into a crooked closet. Jay did not remove any of molded sheet rock in the house. He simply painted over it. The mold can be seen on the sheet rock when the electrical panel cover is removed. The mold is pushing through the very cheap paint that he watered down. The stippling on the ceilings that were replaced doesn't even come close to matching. The insulation is still wet in the attic and yesterday it rained again all night and all day. The house is a disaster and my daughter emptied her savings account to buy the supplies Jay said he needed. Our daughter worked her way through 4 years of college and graduated without owing a dime. She was hired by a local company as a computer programmer and has made Panama City her home. We were so proud of her when she paid cash for her brand new car and then bought her first home. She has always been very careful with her money and saves in advance for the things she wants. Hurricane Micheal did a lot of damage to her adorable home but she took it in stride and swore she would have it fixed and upgraded. I really have to ask this company, do any of you have children? Would you find the work she's received acceptable if she were your child? Would you not be enraged if your child had been scammed out of her entire savings? What is wrong with a company that allows this to happen. Do you feel because she's young and a female that she's an easy mark and her family will sit back an allow this to happen to her? Shame on everyone one of you. Each and every person that works for Universal Contrtrators is responsible for this situation and should be appalled and embarrassed. I fully expect the owners of this company to contact my daughter and make this right for her immediately. My review of this company will be updated in one week. Judi Gannaway read more

Beware of this company. They sell you by trying to go completely through insurance therefore you have to pay nothing out-of-pocket only your insurance deductible. 2 years later we have 3 leaks in our roof we were supposed to have a tenure warranty but they refused to cover. The flashing was installed incorrectly... Or should I say not at all. And they failed to put a cricket on a roof we asked. It's not worth it. Don't do business with this company. read more

My husband and I called Universal Roof and Contracting after Hurricane Irma hit us. We first heard about them on news 96.5 and ended up very happy with our decision. This is one of the only companies who offered to come out and inspect/estimate damage on our roof without a charge. Originally our appointment was scheduled for December (due to high demand after the storm) surprisingly, they were nice enough to call us when they had a cancellation and we were able to have them at the house 3 months earlier than expected! Patrick came out and inspected our roof. We had a small leak during the hurricane and wanted to get a professional opinion on it. Patrick was great, very friendly and knowledgeable. The best part was that he was honest and did not try to up-sell us anything. He told me great news (that there is no damage on our roof and we have at least another 3-5 years of life left on it). We definitely recommend their service and plan on calling them when needed. read more

This company did marginal work, left the property trashed. They trashed my gutters and would not replace but charged the insurance company for gutters. Spent 8 months trying to get gutters had to pay another contractor. Now a year later they have me in collections for money owed for gutters I never got and a bill I never received. I have now spent 2 months talking to their collections department to no avail. Getting a lawyer and calling the insurances fraud department. read more

We were going to use them...and had an appointment scheduled as I heard their ad on WDBO.....the contractor calls me the night before the appointment and says since we are in ligation with the insurance company we are going to have to charge you the highest rate you would get from the insurance company...I told him we probably were not getting anything and would pay cash....he kept insisting and I said why should we pay the higher price we don't even know if we are going to get any money at all....con artists beware!! read more

SAVE YOUR MONEY, TIME AND HAIR Great roof product/ HORRIBLE COMMUNICATION WITHIN COMPANY and LOTS OF PROBLEMS during the job To start we contacted a few roof companys, Richard Smith which gave us a great quote he has done my families roofs for years and does a great job! Universal came out and we told them about the extensive work inside and out and roof problems, they suggested a certain roof product which is great, but the installation process was a nightmare. They also said that they could take on some other contracting work like ELECTRIC and maybe drywall and other issues. Then after a week we are told that they are trying to get out of the contracting business and stick more towards roofs, ok we understand, and still agree to go with you all on the roof even though the bid was $7,000 more than our other bids. So the roof work is said to be started in 3 weeks, thats fine we can wait. Then the roof gets pushed back another week, and another week, finally they send a crew for about two to three days, we went and got them breakfast every morning and couldnt have been nicer. Reuben was full of false promises and over commitment from the start, we had wood damage underneath the roof and were asked for more money for it, first is was $5,000 more but then when questioned more it suddenly was $800? Then after the workmen were pulled from our job to work on others because they had alot of roofs scheduled then, they half tarped over the pieces that werent finished and left it. Well in florida during the rainy season on a leaky roof thats a HORRIBLE idea. OF COURSE one afternoon we walked into the kitchen and it was RAINING INSIDE OUR HOUSEEEEEE! So i called Reuben like he said to if anything was wrong and he was like "it didnt leak when my guys left its not my problem its (the other person who worked on it after my guys left, still someone else within universal) I DONT HAVE TIME FOR THE BLAME GAME I just needed someone out there to tarp the roof and stop the water from pouring in inside, and so he told me to call the other guy it wasnt his problem, UM DO YOU WORK FOR UNIVERSAL AND YOU DID YOU DO MY ROOF IT IS YOUR PROBLEM! so if that isnt bad as is, then he asked for the check and I said I had the full last payment of $7,000 and I GAVE IT TO REUBEN, he showed up one day and called saying they wouldnt continue work if i didnt pay for the rotted wood I said all I had was a full check for the last payment combined and he said it was fine and took it, Then I get asked from another guy WHO ACTUALLY CAME TO REPAIR THE LEAK, if i had submitted final payment and i said yes because REUBEN asked, i was a little worried thinking it had been lost and im not about writing more $7,000 checks. Then after the work is finally complete i get a call saying they dont have the check and CAN I CALL THE BANK TO SEE IF IT CLEARED. Well it didnt so it was lost somewhere, I had it voided and resent, I havent heard back from them, not a THANK YOU or sorry, not even a lien waver or completion packet they promised they would send! OH we got their electrician to come out and give us a quote, great guy great prices, and then the day we call to schedule him they SHUT DOWN the electric part of the company???? without even telling us. ALSO we had ceiling and floor damage from the water damage in the kitchen and we havent even received a call or email or anything about PAYING FOR THE DAMAGE. SAVE YOUR MONEY and TIME and YOUR HAIR! the only person who made this situation fine is TRAVIS, he is the best worker they have, he is honest, he jumps right on the problem and is willing to fix their problems, travis is you are reading this you are too good and too nice for this company! .....$19,800 and a lot of stress Devin Ludwig read more

Installed my roof 2 years ago and did a good job. Fast forward to now 2 years later and I am super disappointed. I called because my $14000.00 roof is turning green they came out and told me it was the worst they had seen and that they would put a claim in for the warrantee. After three month of waiting And getting no response to my emails I am now told I need to put in the claim myself and I am given a phone number to call. I asked Jared on his radio show how they would handle this. Jared states his company (universal roofing) would be with you to fill out the claim and help you as the paperwork is complicated if you are not familiar with it. Not what they have done. I also called for an estimate on some siding repairs and after 3 weeks I have not gotten the estimate yet. When I call I am told the person dealing with it will call me I am still waiting one week later. It seems to me that now that they have grown they are just as irresponsible and unreliable as every other company out there. Did not expect this from them as I thought they were different. Will not be recommending them to anybody else again. I have many jobs for them to do but I guess I'm back to square one. read more

Universal Roofing provided Inferior quality products & workmanship. Tried to overcharge on the repair to roof that they installed. Gave the Runaround In late '07 I was referred to Universal Roofing by my next door neighbor who had recently had a new roof installed by Universal. The repair was to replace the roof and also fix the interior damage from leaking roof Universal Roofing installed a new roof for my 1,796 sq/ft home for $17,600 (it was originally supposed to be ~$15K but they charged me for additional repairs to the roof). The roof was to be identical to the roof my neighbor had. In beginning of Dec.'14 I noticed a leak in the family room ceiling directly above the fire place where the chimney meets the roof. I first contacted another roofing company (Collis Roofing) to get an unbiased assessment of the roof. Collis advised me that the chimney required a cricket to divert the water away from the base of the chimney as well as replacing the flashing and that this was required by code. They stated that the flashing was around the chimney was never replaced when the roof was repaired by Universal - they also advised that the roof vents needed to be repaired due to squirrel damage. The total cost of the repairs was $1,650 (this included repairing the siding on the chimney that was not addressed at the time of the repair). I then contacted Universal advising them of the leak and that they had replaced my roof in late '07. Universal sent someone out to check out the issue and they were going to give me a quote - I spoke to the Universal Rep. and the first words out of his mouth is "it's not our fault" and then proceeded to say that the leaks were caused by the ridge vent nails being exposed and the other vents had been damaged by squirrels. He then pointed to my neighbors house and said that their ridge vent was the type that we should have used (no exposed nails). I stated that the ridge vents were chosen by Universal. He said I needed to get a cricket/replace flashig and repair the vent boots. I mentioned that it would make sense that the leak would be associated to the chimney due to the proximity of the leak...he hemmed and hawed....I asked if Universal had replaced the flashing on the roof and he said NO. I then asked to speak with a supervisor - I spoke to the supervisor and he said he would come out and asses the situation - he also blamed the leaks on the ridge vents that were of inferior quality - I then mentioned that Universal chose the materials for the repairs. He said he would work me out a special price given the circumstances (I did also mention that I had another company give me an estimate). A couple of days later I got a quote for $2,250 ($600 more than Collis!). I then requested that the owner give me a call to discuss the matter -after several days went by I called Universal and demanded to speak with the owner ASAP- I did get a call back from Jared Mellick promptly - I asked Jared if he was aware of my situation and he said NO. I proceeded to tell him of the situation and was hopeful that we could resolve. my position was that I paid top $ for a roof and expected it to last more than 7yrs and expected the same quality work as my neighbors. I then proceeded to get the runaround from Jared - I emailed jared of my frustration and that I was going to sign a contract with Collis and would be filing a BBB complaint. In the meantime due to heavy rains in Dec. I was having serious leaking issues..I also came across another more serious leak in a closet that that had been going on for quite sometime. Also, I spoke to my next door neighbor and found out the following regarding their roof that was installed just 2 months prior to my house (all the houses are identical floor plans and built at the exact same time)...my neighbor got the better ridge vent, had a cricket installed, flashing replaced, chimney siding was replaced by hardy board and that they paid $2,700 less than I did. I provided Jared videos comparing my roof & my neighbors and showing the water damage and offered a compromise on the repairs and never received a reply. I personally feel that I should be reimbursed the out of pocket $1,650 for the cricket & new flashing around the roof as well as to cover the costs associated with repairing the water damage inside my home. The images of my roof as compared to my neighbors roof are very compelling when you consider the following: * Same company replaced both roofs * My roof & neighbors roof were replaced 2 months apart * My house & my neighbors house are identical in size, floor plan, and date of construction * cricket & new flashing were installed on my neighbors roof and not mine * upgraded ridge vent on my neighbors roof (no exposed nails) as compared to the metal channel on my roof with approx 50-70 exposed nails that need to be re-tarred every year * My neighbor has experienced Zero leaks while my roof has multiple leaks and I paid $2,700 more for my roof than my neighbor I read more

The experience started out great. Ken came out quickly after a storm seriously damaged our roof. Ken is quite the salesman and he presented his comprehensive excellent services very well. As our roof was damaged by a storm this would be an insurance job and as such Ken promised it would not cost us anything out of pocket (except of course the deductible on our policy) this turned out to be a key selling point. Universals quote was very high, twice as much as competitors, so the insurance company of course had an issue with the Universal quote. The adjuster had to go back and forth with U-Roofing for about 3 weeks because the cost were so out of line. Anyway this delay led to the next delay (It took them nearly 6 weeks just to begin the job...this is after U roofing promised us really quick service as we had a hole in our roof from the storm. It spirals downward from there..the job was subbed out to incompetent roofers. They were largely unsupervised, messy and simply did inferior work. Oh yeah forgot to mention that they failed to cover/protect the roof properly while they were installing so when the typical afternoon torrential rain hit one afternoon, it poured rain into our house for an hour destroying drywall ceilings, paper-work, ceiling fans, pocket lights.. I could go on and on as one disaster led to the next. I would never recommend this company. The customer service was the worst, they took forever to complete the job, they tried to collect more money from us after collecting a Kings ransom from the insurance company, the workmanship was inferior and they charge my insurance company twice as much as their competitors. Buyers beware! read more

We had some roof damage from hail and Ken came out looked it over and gave us a great price on the roof. As we anticipated there was a lot of damage that was unseen until the old roof was removed. Ruben and his crew fixed all the damage and still got the roof done as scheduled, we were billed at a very reasonable rate for the additional work and are extremely please with our new roof. Those guys worked their tails off. This is the third time I used Universal and they are the only people who I will use in the future. The last time was when the 3 hurricanes came over Orlando (2005? i think) and they redid my roof on our old house then, we since moved and the old house is a rental now and the roof is still in great shape. My wife was wanting new windows and we had Universal replace them and the outside noise reduction and ease of cleaning were great. Thank you Universal for another job well done read more

I can not provide a review concerning workmanship. However I am reviewing my brief experience with them. contact this company to get an estimate for some work. I was told that they could not provide an appointment for an estimate after 5:00 PM when I would be home from work. So I agreed to a 2:30 PM appointment for the next day and took off work to be there. The Estimator was a no show and when I contacted the office around 3:10 to see why, they said that they were trying to reach me but didn't have my information anymore to contact me. Which is it? They lost my information so therefore couldn't contact me? Or didn't contact me and used an excuse of losing my information? How could they be trying to contact me if they didn't have it. What is even worst is when I called them the day before and gave them my information once, I was put on hold for ten minutes and when another person answered, I had to give it all a second time. read more