we replaced our builders grade windows hoping to stop all the drafts coming in around the windows…read more Not happening I've had to tape and install insulation at the bottom of each window. had them come out to adjust the windows that he said would fix the problem. No improvement after the adjustment. we really like the patio door and it does not leak, but the windows poor quality. You can feel the cold coming right through the glass and around the bottom of the window.

I have a Gilkey window that the seam has broken and had them come look. They agreed and said they…read morewould replace it. Three times they have scheduled the install and three times they claim they "ordered the wrong glass." The installer who finally called me this afternoon to tell me said they knew this morning they did not have the glass but never bothered to call me. Wasted a whole day waiting for them. Update March 2026. After speaking to installation manager attempted repair again. Today the window was changed and looks great. Honored their warranty. Gave four starts instead of five due to initial issues.

They put stickers with their name and number on the garage doors that they install. This is a…read moregenius move, and 100% why I called them initially. You might think that seems like a fishy tactic to lure in customers for shoddy work. Definitely not the case here! Scheduling the appointment was a breeze and the technician let me know when he was on the way. My issue was a dead circuit board in my 20 year old garage door opener. The tech went over the replacement options along with clear and upfront pricing. Once I decided, he was able to do the install right away! While he was there he went ahead and gave my other garage a tune-up as well. Both doors are quieter and smoother than they have ever been. It's actually kind of amazing how much better they are now. I highly recommend them for anything to do with your garage doors. Thanks!

Called Cincinnati Door & Window to inquire about the installation of two garage door openers. I…read morecalled them based on other reviews and ratings similar to this one. Lonnie took my call, answered all my questions, and quoted me a fair price based on what other such installations have cost. A month later I called them and scheduled the installation. (Needed to get some electrical work done first.) When Adam arrived he did some quick measurements based on how the garage doors opened and informed me that the track for the belt drive openers wouldn't fit since I had such a low ceiling. He took photos and discussed it with Nick, the Service Manager. After some serious discussions a solution was found and thanks to the exceptional team of Adam, Nick, and Lonnie I now have excellent garage door openers and an answer why previous owners never installed them. Great problem solvers!

Very happy with my new shiny gutters! These guys came in removed my old gutters and put up brand…read morenew seamless gutters. I didn't even realize they had started, finished and cleaned up like they were never there. It wasn't till My project manager Jonathan called me to let me know they were up already. He told me he calls his crew the gutter ninjas! And boy he was right!

Our experience with this company was extremely disappointing and far more stressful than it should…read morehave been. What was supposed to be a 3-4 day project according to the contract ended up taking about a month, mainly due to poor communication, delays, and lack of project management. Our gutters and downspouts were removed and left sitting in our yard for three weeks, and our home went over a month without gutters, which led to water intrusion during storms--something we had never experienced before. The initial soffit and fascia work was also done poorly and required multiple follow-ups before it was finally corrected. Throughout the entire process, communication was extremely poor. We repeatedly had to contact the company ourselves just to get updates or have issues addressed. Promised callbacks from management never happened, and at one point we were even told our bill might be sent to collections while we were still waiting for the company to return our calls regarding unresolved concerns. There were also basic professionalism issues, including trash left in our yard by the crew, including fast-food bags that my dogs got into. The only reason this review is not even worse is because Robert, the replacement project manager, eventually corrected the installation issues, and Phil later took the time to listen to our concerns and offer a partial discount. Unfortunately, that only happened after weeks of frustration and repeated attempts to get someone to respond. Overall, the experience showed serious issues with communication, scheduling, and project oversight. Based on our experience, we would not recommend this company

Ripped off big time! I had a small stain in my bathroom ceiling. I figured it was a leak. When the…read moreguy came out to give me a quote, he said, when my crew comes out, they will examine your entire roof all around your solar lights, your exhaust fan they will clean your They will make sure no nails are loose and all shingles are firmly attached and roof leak one man came 59 minutes here. I heard no nailing on the roof except for where did not clean the out despite all that I was charged $950 for that I'm 8 but I'm not so old. I don't know when I've gotten ripped off. A very unethical in my opinion.

Zero accountability for the workmanship of their contractors. I had them out less than 1 year ago…read morewhere they told me I had to have a water test to identify the issue which I ultimately paid to get done. I was the charged $1,000 for the repairs and here we are less than a year later and they want to send a crew to have me pay for another water test and then charge to fix something that was already paid to be fixed... Total scam, refused to send a PM and only offered to send the crew that fixed it last time to come back and have me pay for all that was already paid for....

We've had nothing but bad luck with this company. The sales rep was fine but the 'manager' above…read morehim was rude and condescending and talked to me like he was annoyed he had to call me. We ordered our windows in APRIL and we keep getting emails "great news!" your windows aren't coming until August 7th, then 10th and now 31st. It's such a scam dealing with these people because now we are stuck since they have been ordered and we can't get out.

Buyer beware! The sales rep tried to increase the project price by 37% three weeks after the…read morecontract was signed due to "a low profit margin". After reading the reviews here, I am glad we are no longer purchasing from them.

I can't say enough good things about Lisa Chambers and her team at The Glass Guru of Mason!…read moreAs a local realtor with Coldwell Banker, I called them on short notice after a home inspection today flagged some window glass issues. Lisa personally came out within two hours to measure everything herself. She was professional, friendly, extremely knowledgeable, and genuinely understood how important speed and accuracy are in a real estate transaction. My client felt completely taken care of, and the stress level dropped immediately. That kind of responsive, owner-involved service is rare these days. If you need glass repair or any glass work in the Mason, West Chester, or surrounding areas, call these folks. You won't be disappointed! Highly, highly recommend. Thank you again, Lisa!

Wonderful and fast service after my son smashed his tennis ball into a tiny attic window really…read morehigh up on the peak of my house. Also used them for my shower glass. The first one didn't work so they recut the glass and it was installed perfectly!

This is only reviewing the cost & sales pitch of Champion Windows in regard to replacement windows…read more If you're in need of a good laugh for some absolute ABSURDITY...welcome! I began researching and contacting local window replacement companies in the greater Cincinnati area as I need five vinyl windows replaced. Prior to Champion coming out, I had one other company, Windows Plus, come out. Windows Plus quoted just over $6000.00, triple-paned, double-hung, lifetime warranty. Champion arrived at my home, a male sales rep & another male sales rep-in-training. Explained what I needed due to current state of windows, then we got down to the nitty gritty. Sales rep goes back outside to get his bag of tricks and then we got going. This is my favorite part... Do you know how a window works? Do you know the purpose windows should serve? (I rather think that most average people have the basics down. If not, at least Google the general properties of a window.) Sales rep proceeds to show me what Champion windows are made of, Virgin vinyl vs Recycled vinyl, what makes them better than other companies, then explains the novel idea that windows serve the purpose of keeping cold air out/heat inside in winter and vice versa in summer. Gosh...who knew??? Don't forget the binder showing how other well-known companies pale in comparison... Then he proceeds to bust out the cold compressed air can with a temperature gauge from the bag of tricks to show me the purpose windows serve...you know, keeping the cold air outside. Groundbreaking stuff. Now let's get to the pricing, because this was the best part. For five windows, rectangular, nothing unique: Initial quote: just over $22, 000.00. BUT, I called at just the right time, for the great deal of BUY TWO GET TWO FREE. With that timely miracle, it is now just over $13,000.00. (insert my astonishment and laughter here) To be followed by the line essentially asking if Champion can sign me up for this fantastic deal right now, because if I sign right now, I can get another 10% off. My steadfast reply: "I will not be making any decisions today". So as the sales rep is packing up, he then proceeds to ask if he makes a phone call, if he can get it down to around $9,000.00, would I be willing to sign up today? My reply is the same as before, "I will not be making any decisions today". This gives the same vibes as a car salesman, trying to make a deal, trying to get this thing done today, and it's very off-putting. While I get this is how someone makes their living, the ridiculousness of that initial quote is actually insulting. Inflating costs to make it seem as if the "deal" you are presenting, the buy 2 get 2 free, is a fantastic deal, is 100% a joke. To so easily go from over $22,000.00 to offering around $9,000.00, you must think most people are suckers. Which maybe some people aren't good with face-to-face interactions, or standing their ground, and if you're not, then have a friend with a backbone with you so that you don't get bamboozled. I did also make it a point to explain to the sales rep that the windows in my kitchen had been replaced with vinyl windows in 2011, and those cost a whopping $330.00 a window, totaling around $1000.00 (a retired contractor friend). Even given "INFLATION", which is a favorite word of sales reps to throw around to justify increasing costs, which has actually gone up around 43-45% from 2011-2025, even if inflation doubled the cost of those windows, that is nowhere near the price he was trying to sell me on. Champion sales reps may try to explain away the exorbitant costs by emphasizing how they make their windows in-house, virgin vinyl is better than recycled vinyl (which is true but not unique to Champion), their lifetime warranty that can be transferred to the next homeowner (also not unique to Champion), the felt-lined bottom of the window (also not unique as my current vinyl windows have that). It is all a curated sales pitch that they follow, along with asking you questions such as "What was your favorite part of what I have told you so far about Champion?"...though this question is posed before you are given the price. Well my favorite part was when I got to go into work the next day and have all my coworkers (a few of whom are also looking at getting windows replaced) guess the quote I got from Champion. And this is why I am getting in touch with contractors instead of these "big name" companies who try to pull a fast one or think potential customers are really that gullible. At the very least, save yourself the headache of getting a quote from Champion.

I had a small sunroom built by the Cincinnati Champion people. (Years ago they installed new…read morewindows, storm door and a screen door for me. I also had Champion in Dayton, OH build a much larger sunroom in my home there.) I will ALWAYS use Champion! Workers are dedicated and professional. I was surprised however that I had to contract for my own flooring, but it was/is fine. How wonderful to sit outside without BUGS. It is a four season room and I love it. I also got small windows at the bottom for my little dog and he loves it too. I highly recommend this company. Champion absolutely stands behind their products. While the "sunroom guys" were here they fixed a problem I was having with my storm door, which had been Champion installed in 2021. There are probably other companies that would be less expensive, but if you want the BEST and a company that stands behind their products, always choose Champion. Even though I am rapidly approaching 80, I love that this Champion Sunroom will be passed down for generations! I am a very happy and returning customer!

We had four windows done. I thought the price was reasonable and they did a good job. We did have…read moreto wait a couple of months for our windows to be built to order, but maybe that's typical.

Don't let Bill out-talk you. This company makes a good product but if you have installation…read moreconcerns Bill will provide you assurances that are misleading. When I took him to task on it and expressed concerns he interrupted, got louder, and started making more promises. He wasn't even listening again.