The manager Clay S. Is never in when I call for him and the associate said he is on lunch or other…read morestores . I finally did get to talk with him was rude and wouldn't back up product. I did get help from the Delaware store assistant manager Kristen and Associate Andre' was very helpful it was worth the drive from Lockport to buffalo . Will never shop at Lockport store they are all rude

Went there looking for a car adapter for a portable cd player. two salespeople at the deck....one…read moresaid "hi" as we walked in. neither offered any assistance tho we were the only customers in the small store and it was obvious we could have used some help. when we finally got some recognition from them, they weren't very helpful. in defense, we were probably looking for "old" technology, but their attitude did not impress us. if this store was not a nat. franchise, it would be out of business by now.

House call due to settings and compatibility issues with home theater equipment: Samsung OLED 4K…read moreTV, Verizon FIOS, Apple TV, and Bose Ultra sound bar. Problems promptly diagnosed and corrected, clear explanations given. Reasonable price. Should have called Joe at Amherst TV long ago instead of trying to deal with frustrating tech support systems, which led nowhere. The devil's in the details and Joe found them.

While I appreciate the response, I tried to call the number Joe left only to be hung up on. The…read morerecommendation you texted didn't answer either. Birds of a feather.

This is the best phone store in Lockport. Their prices are fair and the service is excellent!!…read more Their rep Joseph is knowledgeable and provides stellar customer service.

From the owner: Switch today & enjoy America's largest 5G network.read more

As an old employee of my tech USA let me tell you the facts about this place. Im not able to see…read morethis place from a customer point of view because I wouldn't bring something here if it was the last place on earth. But life working at my tech USA is nothing short of horrible. Not saying this due to the customers that came in. But it's due to those i worked for. The Corporate of my tech USA is single handedly THE WORSE Corporate I have ever had the displeasure of working for. At 1st it was the best job I have ever had. Then slowly it be came the worst. The start to things is that Corporate was in charge of ordering all parts for repairs that needed to be done. Which worked fine, for a while..... After a short time it seemed no stores were getting any parts for any repairs. This lasted about two months till we heard about the stores in Virginia ordering their own parts, so we started to do the same. Then out of the blue we stopped using direct deposit and the checks were mailed to our stores each payday. However starting in about November the checks were always late by a few days and from what I heard from one of the employees that still works there They still are. Ladies and gentlemen I'll warn you DO NOT take your stuff to ANY my tech USA. I loved working here and working on and repairing things but those that run this business are running it into the ground and they will be out of business sooner or later. My store was closed down about a month ago along with a few other stores. Most stores did not even get a heads up about their store's closig. Don't support a business that does not care about the employees!

Wow! I use to come here with my dad to pick up our desktop tower when it needed fixing. I dropped…read moreoff my laptop today so I could have more room added to it. The guy I spoke to was really knowledgeable about what I wanted done. I feel like my laptop is in good hands and will be better than I expected.

The person I spoke to was professional and knowledgeable, he was able to repair my older printer…read morewhich I use for work on a daily basis. It functions far better now than when I brought it in and I am very happy that I did not have to invest in another all-in-one printer. Very fair pricing. Thank you...

Let Jerad breath life back into your computer systems…read more Clean out the gunk. Securely wipe your hard drive, so you can safely pass it on or recycle. Desk tops, lap tops and anything connected that can be repaired or upgraded. Very helpful no charge to evaluate your situation. I had a laptop with a dead screen and was using with a monitor for years. Brought it in, a $60 part and 40 minutes later back on the road. A lot cheaper than another whole screen or lap top that I needed to replace the portability. So if you have a system sitting in the closet. Dig it out and bring it in. Maybe Empire can get your system like a Phoenix, anew.

I went in today to purchase a new AC adapter for my laptop and the person I was working with was…read moreawesome(I wish I knew his name to give him credit here)He wanted to make sure the adapter worked with my computer and didn't want me to go home and try it out and have to come back. I've been having problems with my computer on top of that, he made some minor fixes and now my computer is running great! Thanks so much for your help!!

I have been taking my taking my 2012 HP computer to JB Computers for the last 5 years, William has…read morerepaired the exterior of my laptop (hinges, etc) , updated software, removed viruses etc... everything to keep my dinosaur laptop functioning!!! For 2 years William has told me "Sharon you need a new computer". This year I listened.....William transferred everything over from my old laptop to the new DELL installed new Office programs, configured my files/desktop so I am not pulling my hair out. I have had nothing but positive results and the best customer service from JB Computer and William. Thank you William and JB Computers for saving my sanity and my laptops!!!! Sharon Stashak

I've always had an excellent experience when working with JB Computer. They are very knowledgeable…read moreand fair. You can trust them to get the job done quickly and for a reasonable price. Excellent customer service!

These folks always advertise that they serve you when you need it but I have yet to go in and have…read morethem make a single sheet copy; they always want me to drop it off. The woman at the counter as the personality of a gnat! I wish there was a FedEx Office in Lockport!

Joel was amazing helping us with printing booklets!!! Thank you so much! Highly recommendread more