I really liked this place at first. I was new to Durham & wanted to support a mom n pop auto shop…read more the last time I came earlier this year, I got my headlight replaced & a tire rotation for the main reasons. I wasn't sure if they actually did rotate my tires, so I called & was told yes, indeed they did. The guy on the phone told me they keep the same tires in front & the same in back. well, I just got another rotation elsewhere, & they told me my tires were terrible & had not been rotated in a WHILE. Very disappointing this company lied to my face & charged me for a service they didn't even provide. Will not be returning, very disappointing. Adding more since I just removed my cabin air filter. I also paid for my filters to be replaced, & judging by these pictures taken TODAY, these were not changed when I came in. I'm in absolute utter disbelief. Wish I could give a negative star review. You guys should be ashamed.

I've been taking my car to these guys since 2018 and I haven't thought about taking it elsewhere…read moreone time. They have always been able to get me in quickly, do the work needed without trying to upsell me, and I've always thought the price was fair. You won't be disappointed bringing your car here.

I needed the spark plugs changed on my 2014 Pathfinder so I called around and got quotes from…read moreseveral trusted shops and dealerships. Leith gave me the best price so I moved forward. This job can take a long time but they had me in and out in under 2 hours. The price did come out slightly higher but they honored the original quote they gave me. I appreciated the video update half way through the service. Highly recommend.

Beware this service department. We had 3 separate repairs over a 9-month period on a 2021 Nissan…read moreRogue totaling over $5K to address the same exact symptoms of vehicle overheating and sudden deceleration. Most of the cost of repairs were for diagnostics (new fee each time despite a repeat of the same issues) and labor --- always quoting the highest end of the range of repair time for installation of new parts at $199+ per hour of labor. All this may have been acceptable if service was diligent and customer focused, but this was not the case. First repair involved a replacement part that Leith Nissan (LN) said was out of stock with no ETA for getting it in. They said the car was unsafe to drive, so we would be without it indefinitely with no solutions offered. We took it upon ourselves to seek the part, quickly finding it (for 40% less) at a dealer in Texas who shipped to us for free. We also found out from Nissan that due to no central availability of the part, we could have gotten a free loaner for a period of time. LN neither offered to source the part via other dealers, nor the loaner option through Nissan. On the third repair, despite an early a.m. appointment on day 1, the vehicle was not looked at until day 2. Repairs were authorized and parts expected on day 3. On day 4 we received a message that an incorrect part was ordered or received, and that repairs would be completed on day 5. Day 5 came and went with no contact from LN; upon reaching out to them on day 6 they got back to us and we were told a needed part was further delayed until day 9. Over a week without use of our car because they could not get two hoses replaced in that time and didn't bother to communicate along the way. Keeping the LN service manager abreast all along this series of events resulted in nothing more than the replies they give to the negative reviews on this site --- 'your feedback is important, we strive for excellent service, I'm sorry, I'm sorry, I'm sorry'. Politely ineffective is the kindest thing I can say about our interactions with this group. We now have a new car outside the Leith/Holman Group network and are delighted to be done with this dealer and service department.

I called about an aluminum rim repair. They said it would be $60-80 when I called. When I arrived…read morethey told me $150. Rim was not bent nor was the crack very large, 3/4" on the lip. We settled on $100 per rim as I had a second one to be fixed. When I arrived to pick up the rim and drop the 2nd one, I looked at the rim to find a giant bead of weld over the crack. Not dressed, not ground down, nothing. I asked them to make it right, where the kid overseeing the place took attitude and proceeded to fix it. I spoke to the gentleman who welded it and asked he do a nicer job on the 2nd wheel. He agreed and understood. When I came back all they did for the 2nd wheel was apply JB weld to both sides. While it looked much better than the actual weld, not sure that will actually hold up. I could have went across to Auto Recon and got the wheel fixed professionally. I could have also bought a brand new wheel for what they charged. I will not use this chop shop again.

it was Christmas Eve at 3:30. I had a tire that needed to be balanced . They did it quickly and…read moredidn't even charge me. I paid them anyway.

We received professional, personal assistance when shopping for a car at Crossroads Infiniti of…read moreApex. First impressions, the dealership is very clean, which should be standard for a place where I anticipate making a rather large purchase. The sales people are not pushy, which has been my only experience ever when looking for a vehicle. Admittedly previous car purchases were back in California so I don't know if other area dealers are just as good, but I certainly felt less stressed even while browsing. Our first purchase here was actually a few years ago but a most recent NON INFINITI used car purchase here moved me to review. We had a specific set of criteria we needed in order for them to secure our sale and each need was met. Eventually the car we ended up with was at another dealer but they arranged to bring it over in a timely manner. It was better than what I expected! I was impressed that I was not up-sold or talked into considering a different vehicle. I received the same outstanding, kind customer service I did on my previous visit when I got an Infiniti. I have recommend this dealership to friends and family and they have reported back the same great experience.

I like my car salesman Malcolm. He was a gem and very good at communicating with me and thorough…read more He was not pushy at all. I will say I did not buy an infiniti but purchased a used honda from them and felt like I got a fair deal but it wasnt excellent. They were not trying to budge on many things and I feel like it was very unprofessional when it got out of the salesman's hands.

My husband and I have been coming here for years. They're incredibly knowledgeable and take such…read moregood care of our cars.

Quality service, friendly staff, and timely repairs along with Amsoil's complete lubricant Services.read more

Came here to get my vehicle inspected in order to register it. Quick service. Tahir was very…read morenice. Reasonably priced inspection for $13.60!

This place is the bomb for inspections. There was no waiting. The owner was charming. No hassle…read morewhatever. I wondered why I was driving out-of-the-way when I could've just gone to a Jiffy Lube. This was way better than Jiffy Lube.

Went here for the first time and I was surprised to see 1 of the gasoline tank workers take a…read morepicture of me with his phone without my consent. He said I went the "wrong way" but there's no clear indication or barrier before I reached this side of the station. The plus side is that the Premium gas was significantly cheaper but the card machine wasn't able to read my Costco membership card. I had to scan the QR code from the Costco app. When I was about to leave, the other worker told me to turn my car around instead of going straight in order to exit the area. How was I supposed to know the pathing here when there are no clear indication? This is just poorly-managed station, just like its associated warehouse in this particular location.

Although Costco is Self Service, the Quality is still amazing! The value is perfect and if you did…read morerequire assistance, it would be provided for no extra fee.

My car had a crack in the exhaust and maybe within 30 minutes they chopped the exhaust and welded…read morenew piping, they're very responsive and reliable people, they even showed me where the problem was at.

YES YES YES!!! My 2018 Chevy Equinox had a broken exhaust pipe. They fixed in in less than 30 mins…read moreand it was perfect and super cheap. Saved over $1k from the quote from a mother downtown shop that I won't name. I will go back to Ace from now on.