Great shop - locally owned so the service you get is personal. I was in a spot when my little Acura…read more"died" in my garage and had to get it towed and looked at asap. I know zero about cars and the owner walked me through a variety of "could be's" on the phone and then when my car was towed to his shop he determined it was just a battery. He could have really taken advantage of me and done a lot of extra work that was not needed but he did not. Highly recommend these guys.

We have been taking our vehicles here for several years now and he always fixes what needs to be…read moredone without charging an arm and a leg. Doesn't sell us parts or services we don't need. He has always worked with us to get our vehicles back on the road quickly. We have recommended him to friends because of his trustworthiness.

If you're looking for a honest local independent mechanic who specializes in Toyota and Lexus…read morevehicles, then Frank Goodwin is your guy. He doesn't really respond to email/website, but very quick to phone calls. My whole family have been getting our vehicles serviced at his auto shop for many years. He will give you honest pricing and recommendations.

Frank is one of the most reputable mechanics out there. I've taken my 03 Taco to him for about 6…read moreyears. It always runs better when I pick up my vehicle. Frank is old school but keeps up with all technology and all things Yota. All roads lead to Frank Goodwin Auto Service.

Modern Automotive in Cary, NC is the best repair facility of the many that we have used. First,…read morethey are honest and trustworthy. That relieves an incredible amount of anxiety on our part. They don't make a repair which is unnecessary. They don't try to scare you into agreeing to have expensive, unneeded repairs figuring that the anxiety of not having them done would encourage you to OK them. They don't continually try to up sell you on unneeded services as many dealership service departments do. They even verified that new tires that our tire dealer said that we needed were not needed now because the current tires were fine wrt tread wear and other features. More anxiety relief. They also do top-quality repairs. We have taken our two vehicles there for the past three years, one of which is almost 30 years old. Some repairs appeared to us that they may be undoable but they have solved every problem. They only use manufacturer replacement parts which may cost a little more or delay a repair but are likely to last much longer than using cheap generic parts but then charging the manufacture prices. Their labor charges are entirely reasonable. The manager, Will, is incredibly knowledgeable and capable of running a three-ring circus if needed. Because of their outstanding service, it is typical to have to wait a couple of weeks for an appointment.

We bring both our cars here and have had great experiences every time. What stands out most is…read moretheir honesty. I never feel like I'm being upsold or overcharged. In auto repair, trust is everything, and this shop has earned mine. Highly recommend, though selfishly, I hope they don't get too popular.

The guy on the phone was super rude, very short and exasperated on simple queries about the car…read more Then took forever to get the parts. When it came to price, we negotiated a certain price to complete the service. But when I reached there to pick up the car, he "asked" (exhorted) higher price than what we negotiated for. Then didn't allow us to take the car until we paid the higher price. Never going back there and don't recommend to anyone.

Excellent and fast service, friendly people. I use their services for many years and I am never…read moredisappointed

Was charged $361 for labor charges on a job that took 14 minutes. After googling issue feels like…read morethey just cleaned the part (which Google said was common). Didn't provide old part that was claimed to be replaced. Just seemed like they didn't have much business so out of desperation took advantage. Went there on a referral from my mechanic & reviews were good. However, an almost $600 for a 14 minute job for a part that was $74... I wouldn't recommend

Took my Mercedes to them for a/c work picked it up and a/c wasn't cold left car overnight to fix it…read morecorrectly got car back the next day started smelling something burning inside come to find out they changed all my fuses on the driverside which burnt out my Sam unit and tried to say they didnt because I questioned the owner about why it wasn't fixed right the first time I am a person of color.

This is the most honest and best mechanic I have ever been to…read more I take all my cars to Hearne and trust whatever he tells me. I recommend you give him a try.

I came to Hearne's for just an oil change. They were able to schedule me in right away. Everyone…read morewas friendly and reasonably priced. Hearne Automotive is a mom and pop shop near the downtown region of Raleigh, no frills to this place, just overall good work. This was also the very first time I take my car somewhere and they don't try getting me to repair something else.

My car broke down and was towed to Cary Car Care after being recommended by GEICO. I was initially…read moretold the diagnostic fee would be $130, but ended up being charged $176. Later that evening, they called with a repair estimate of $2,156 to replace the radiator fan, thermostat, and tires, plus $309 just to refill the antifreeze. When I called to ask about alternatives, they only reduced the price by $20. That felt excessive, so I decided to get a second opinion. I ended up going to NC Complete Auto Care, where the radiator fan was replaced for $881. They didn't charge for refilling the antifreeze and said the thermostat wasn't an issue and did not need to be replaced. They also let me know I could safely wait on the tires for a couple more months. I appreciated the transparency and will be taking my business there from now on. I can't recommend Cary Car Care based on my experience.

Terrible service! I…read moreaccidentally made my appointment for Wednesday 10/30/24 instead of Wednesday 10/23/24 but brought my car in Tuesday afternoon 10/22/24 and got checked in. No call or text Wednesday 10/23/24 so I called at the end of the day and was told they hadn't started working on the car yet but I was in the queue for the work to be done in the morning. I called today Thursday 10/24/24 and they still hadn't touched the car! And that's when the mechanic told me the appt. was for the 30th. I realize it was my mistake on the scheduling but why didn't the check in lady tell me I had the day wrong? And why didn't someone notice yesterday when the car was sitting there all day? And why did they say the car was in queue to be worked on in the morning? I'm on my way out of town for a family emergency and this messed me up so badly. I've been calling all over to see if I could get a rush job on the work. Really terrible service and I will never go back here or recommend them. Update: I appreciate the businesses response but there was another aspect of this situation that bothered me. When I realize the date mistake I asked the guy who answered the phone if they could squeeze me in. He said: if someone who has an appointment doesn't show up or cancels we can get you in. But I can't make any guarantees. I kind of expected that he'd try to see if he could accommodate me but he just said sorry...can't do anything. And I would feel differently if he had at least shown some empathy.

Bob did a great job. He was quick, had the right muffler, and was at the right price. Then he…read morelooked at my other car and a did a "quick" adjustment that stopped a rattle. Thanks Bob!

Save your time and money and go somewhere else. He is more expensive than other shops, and you can…read morefind the same work done cheaper elsewhere. He was not very professional either. I kept going back and forth for a small issue that should have taken 5-10 minutes, but he kept telling me to come back the next day for a whole week. It was frustrating and a waste of time.