My regular mechanic moved farther away than I could manage on short notice, so I went to NTune for…read morea transmission check. I was not disappointed! PD took care of my car quickly, did a great job, and has the personality of an old friend. Although he knew I was moving to Mexico and would not be back to their shop, they still did a good job of making sure my car was roadworthy! And it worked! Almost three thousand miles, through some pretty huge mountains and my transmission service came through like a shining star! Thanks, PD and FYI, we did make it to Mexico!

We love em! Have been taking our vehicles here for years. Honda fit, Mazda 3, ford econoline…read more Friendly & good communication.

I have been happily going with my two Volvos to Swedish Imports for about 10 years. JJ, the owner,…read moreand his crew are extremely knowledgeable, fully trustworthy, friendly and reliable. I appreciate knowing that they will never suggest an unnecessary service. They provide objective advice on replacement issues. They get the work done on time, or earlier than promised. My wife now takes her Subaru to JJ, and she is totally pleased -- far more pleased than with dealerships. Also, JJ has an amazing dog named Sierra that seems brighter and more curious than some humans I know. :-)

Honest, fair, thorough work. Comfortable but not luxurious waiting area. Rule of thumb, when the…read morewarranty runs out on your not new any more auto, take it to the best independent you can find, I did Do your own footwork.

The very kind people at CHT did us a solid today. We were visiting NC from TN and discovered a nail…read morein our car tire while driving. We found the closest tire store, which happened to be CHT. They quickly came out and checked the situation and set to work. They were gracious and patient and quick. Our party was quickly back on the road. Thank you, CHT!

Had the best experience with a flat tire that needed fixing quickly. Bobby and his crew were fast,…read moregreat communicators, incredibly friendly, and wonderful to visit. I will be coming back again for all of my vehicle needs!

Awesome car buying experience! They respected social distancing with doing most of the approval…read moreprocess over the phone and online and my sales person Phyllis was very down-to-earth and easy to work with. - I think people in certain situations have high expectations with what they think they can get and what they think a car dealerships can actually do when the banks tell them yes or no with the car that you want not them. If you the consumer have your down payment, all of your paperwork, and can be patient you'll be good! People just need to chill and relax when buying a car.

Do yourself a favor and stay away from this dealership service department. It is a long one but…read moreworth reading. I have a 2021 Ford Edge. Months back I started hearing noise that sounded like rubber on rubber while turning. I had the car services several times, changed breaks and such, I never mentioned that to anybody and nobody said that something needed to be fixed so I did not worry about it much. Noise got significantly louder over the past two months, so I decided to take the car for diagnostics at University Ford. I made an appointment online for one Friday at 1 PM. I get a call from them around 3 hrs before the appointment that they need a car in the morning for diagnostic. Ok.... So why was I able to make an appointment online?? Anyways.... I dropped off the car that Friday at 2 PM and left it there. I was informed they would try to have the diagnostic done by Monday morning. So they had 4 hrs on Friday and 8.5 hrs on Saturday. I was waiting for a call from Daniel with an update. He did not call so I called him and left a message. No call back. I called the service department number and left a message. No call back. Monday morning, I got a text with a report: replacement of rear differential, cost $3685.34 plus tax. What?? I called Daniel and I asked questions. Finally, I said ok. But it did not sit with me at all. I started researching that particular problem extensively and my car had NONE of the symptoms that would suggest such repair was needed. NONE. So, I called again and asked what exact part was failing and I was told they couldn't see the part because it was enclosed. They decided on that repair based on the sound. I asked: you do not see the damage, but you want to repair it??? I said: I want back every single part that is going to be replaced in my car. Then I did more research and it did not sit with me. According to my research, a failing differential makes a metal-on-metal sound, not rubber-on-rubber. And again, my car does not display any other symptoms. I called a friend who used to work for Ford for years and now trains mechanics at the community college. I described the situations and he said that I should have replaced fluid in the rear differential and see if that helped (I found the similar suggestion during my research). I called Ford late Monday and said I wanted my car back to get a second opinion. Since it was too late to pick it up that day, I told them I would be there on Tuesday. Tuesday at 7.30 AM I got a call saying that I had to pay 20% restocking fee for parts. What??? I said I wanted to talk to a manager. I had to wait for him to call me back. And off I go to do research again. According to NC Motor Vehicle Repair Act Paragraph 20-354.3 (in short) a repair shop has to provide an estimate for the repair and ALL fees associated with this repair, including parts, overhead, taxes, etc. If there is no written and signed estimate or if a fee is not included in the estimate (any fee, including restocking fee), the shop has no legal right to charge you that fee. The same thing is also mentioned in NC Unfair and Deceptive Trade Practices: business cannot charge an undisclosed fee. I printed everything and was ready to fight them, but interestingly I got a call from them that the manager decided to waive a restocking fee. Hmmm... Cool. I got my car. Next day I took it to Green Ford in Greensboro, had the fluid changed and guess what... NO SOUND. I also had it inspected by my friend on a lift and he said there was absolutely no reason to replace the entire differential assembly. Now I wonder, are the mechanics at University Ford educated enough or did the services department intentionally tried to rip me off. THEY TRIED A WRONG GIRL!

I've used these folks for a good while now, in the decades-plus since I moved to Durham. I have…read morewatched as their waiting area went from a crowded after thought to a conscious expression of customer care. New padded club chairs, tables with power hubs for charging, really tight work, free coffee machine and a drink vending machine. No TV - everyone is either reading their paper or on a device of some type. There are no magazines from the early pre-pandemic days littering the area. It's like they have read past reviews! When you check in (already an excellent process), they double check your phone number, and encourage you to turn off call screening of unknown numbers so they can send you updates. They send a video of your scheduled service, along with suggested items you may want today. Buttons under each recommendation allow you to give them permission to proceed. The price for each is in the page, and a running total is across the top of the page. No one has to walk out and call your name and talk you through what they found - it's all in the video. Yes, they could use a noise-canceling mic, and give their service reps a bit of coaching on speaking slowly and clearly to make for a better communication experience with non-car folks, but this is so far beyond what any other car place I've been to is doing that I'm not going to downgrade them for that. It's nice to have a place that's keeping current in both car maintenance and customer service experience!

Back in 2021, I bought a Tesla Model 3 that had less than 2000 miles. Thought I got a decent deal…read moreuntil I had to get the registration. We have to do inspection here in NC so this is when I found out that the car needed tires. My problem for not checking closer, but you figure a car with under 2000 miles should have decent tires. Not so. My conclusion - and the only conclusion one would come to is that they switched them out. Still have the car and it works fine. Just still steaming that I had to pay for new tires. Your experience may be better.

Quick fast service. Helped me out without an appointment . Reliable help when we needed it.read more

George in reception was absolutely fantastic. He was clear and concise in his communication and set…read morevery good expectations. He outlined that they were short staffed but never used that as a crutch or an excuse. When I showed up, I was about the 10th person in line and I had a new tire slapped onto my car within 2 1/2 hours. I can only imagine how much quicker it would've been if they were fully staffed. Anyway, your interests are safe with George and Co. Highly recommend!

After 82 years on the Earth, driving clunkers, having kids driving clunkers, I have a wealth or…read moreexperience with autobody repair, and Brown Brothers Body Works is, hands down, the very best service I've ever experienced. They located an exotic body part, and took less than a half day installing it. They have too many work-bays to count and they obviously hire top talent. I've never before walked away from a body shop totally confident that my experience could not have been better.

WTF? What kind of body shop puts in a new back window WITHOUT SEALING the edges? Big puddle of…read morewater inside my trunk. These people were so incredibly nasty to deal with that I won't dream of even coming back to address this issue. Not only did they do a horrific repair, they were exceptionally rude...

I have told these sales people repeatedly that I do not want texts, emails or phone calls wanting…read moreto sell me a car, buy my car or for any other reason. They ignore me. Now are blocked and I will NEVER do business with them again if I am in the market for a car, especially after checking out their yelp reviews.

June 2025, Had a prescheduled appt. for photos to confirm a Hyundai White Paint extended warranty…read moreissue. The appt. was set by the Hyundai USA care group. I arrived on time. At approximately 2.5 hours later no photos had been taken. The photos should have taken no more than 30 minutes after I arrived. (I believe that is why we schedule appts.) I finally got a young women in the service dept. to help navigate the issue. It took her about 15 minutes, and she came back and said, it was all done. She even pulled the car around for me. August 2025, they had not submitted info to Hyundai Care to schedule and resolve the paint warranty. They wanted me to schedule with them again and come in for more photos! Hyundai USA reached out and never could get a "real person" that would step up to the plate and commit to helping move this problem through. I tried to contact them by phone, and left messages with my number. Never did Brian, or Blake ever return my calls. I Just kept getting email templates to schedule appt. for service. Guess what Mr. Durst, You have a dog and pony show in your service dept. In the 2.5 hours that I sat and observed.. you really have an atrocity of a "service dept". Mr. Durst... your service dept. should be absolutely ashamed to treat Hyundai automobile owners, so poorly. I listened to more angry, and poorly managed customers.. including myself! The Sport Durst Hyundai service dept. gives the Hyundai automobile a bad reputation. It not just selling the Hyundai product.. it involves standing behind the product with good solid service. For anyone that reads, " READ THE REVIEWS".. there is truth in them! Don't let yourself get caught up in the Sport Durst Hyundai circus of flying monkeys~

I had a great experience shopping for a new Mazda C-50 with Will. He was able to work with us to…read moreget the right price. He made sure to find the right color for us and brought it in from another dealership. I would recommend his service.

Best car buying experience I've ever had. If you're looking to buy a Mazda, this dealership is the…read moreone. My salesman was Grayson, and he's great. He had the car I was interested in already up front and ready for me to look at. He explained the car features thoroughly. I really appreciated how he wasn't pushy like some salesmen are. Super friendly and patient. If you come here to buy a car, ask for Grayson.

I use the BMW service Dept. Maurice goes beyond the call of duty. He always takes care of us when…read morewe drop off our car for service. If it has to stay overnight they give us a BMW Loaner. I have also purchased a vehicle from the BMW Dealer. I was not happy how the deal went , I spoke with them and they made it right.

This is for the service department only. Never bought a car there and based on the service…read moredepartment, never will. My wife drops the car off for service and tell her to get approval for anything beyond what we've asked for (check out a wire dangling from the bottom of the car and an oil change). They call back and say that the car needs some $700 service work done at the 30k mile mark. This apparently is an oil change, tire rotation, AND they change your air filters and windshield wipers. I tell them NO and stop by the Advance Auto Parts down the road and replace the air filters and wipers in their parking lot and save about $500. They did suggest a new battery but wanted $190 to replace it. Advance Auto Parts sold me one of their best for $90, installed it free and gave me a 3 year replacement warranty. Another $100 I'll keep. I know it's an Acura and all, but this place never fails to shock me at the prices they charge. i guess some people must let them do this otherwise they wouldn't tell me these ridiculous prices with a straight face. I'd have given them 1 star, but they did fix the wire for free.