My regular mechanic moved farther away than I could manage on short notice, so I went to NTune for…read morea transmission check. I was not disappointed! PD took care of my car quickly, did a great job, and has the personality of an old friend. Although he knew I was moving to Mexico and would not be back to their shop, they still did a good job of making sure my car was roadworthy! And it worked! Almost three thousand miles, through some pretty huge mountains and my transmission service came through like a shining star! Thanks, PD and FYI, we did make it to Mexico!

We love em! Have been taking our vehicles here for years. Honda fit, Mazda 3, ford econoline…read more Friendly & good communication.

The very kind people at CHT did us a solid today. We were visiting NC from TN and discovered a nail…read morein our car tire while driving. We found the closest tire store, which happened to be CHT. They quickly came out and checked the situation and set to work. They were gracious and patient and quick. Our party was quickly back on the road. Thank you, CHT!

Chapel Hill Tire gave an insanely high quote for something that multiple other locations had a…read moreprice difference of over a grand. The car was not drivable and it felt like they were capitalizing on the fact that the car needed fixed as soon as possible. My engine was leaking oil and they were going to charge $2200 to replace the filter adapter and then another separate charge was an oil change for $90 which included the oil they said was already fully leaked out of the vehicle! After notifying them of the price difference they said they can price match anywhere which seemed to be an attempt to double down on their price being reasonable and when I came back with another quote they said it wasn't possible and they brought up reviews of the other location which felt unprofessional. This location only has 3.5 stars on Yelp which I feel is much more representative of the quality and pricing of services they provide.

I reached out about test driving a specific used vehicle and I made it really clear that's exactly…read morewhat I wanted. The sales person repeatedly ignored that and kept trying to push me to drive a new vehicle. Guess he figured I'd never heard of CarMax, Car Gurus etc, or he just wasn't interested in selling to me. I won't be shopping there.

I've been a customer of this dealership since 2015, and I was about to purchase my third vehicle…read morefrom them. Now, I am lucky I didn't go through with it. When my first car (a 2013 Ford Focus) had serious transmission problems in 2019, due to a known design flaw, I was shorted on how much credit they would give me towards my next car (a 2017 Focus, with the design flaw fixed). Because I was given significantly less than originally offered, I was very upset, and I decided I would never buy from them again. But then, November 2024, I received a letter from them, offering to give me a great deal toward my next car. I decided to give them another chance. I'm glad I did give them a chance -- but only to ease my conscience. Unfortunately, the most recent experience only reinforced my previous feelings about them. They really don't care about keeping me as a repeat customer. They knew what my budget and limitations were, and still, they tried to get the financing paperwork ready for me to sign, without providing all the maintenance history that I had requested. ("I've been trying to get it" was the manager's answer!) If I had signed, that would have meant needing immediate costly maintenance right out the door, which they were NOT willing to help me with. Not even meeting me halfway! I walked away with a very bad feeling about working with this dealership. Never again!!

I've used these folks for a good while now, in the decades-plus since I moved to Durham. I have…read morewatched as their waiting area went from a crowded after thought to a conscious expression of customer care. New padded club chairs, tables with power hubs for charging, really tight work, free coffee machine and a drink vending machine. No TV - everyone is either reading their paper or on a device of some type. There are no magazines from the early pre-pandemic days littering the area. It's like they have read past reviews! When you check in (already an excellent process), they double check your phone number, and encourage you to turn off call screening of unknown numbers so they can send you updates. They send a video of your scheduled service, along with suggested items you may want today. Buttons under each recommendation allow you to give them permission to proceed. The price for each is in the page, and a running total is across the top of the page. No one has to walk out and call your name and talk you through what they found - it's all in the video. Yes, they could use a noise-canceling mic, and give their service reps a bit of coaching on speaking slowly and clearly to make for a better communication experience with non-car folks, but this is so far beyond what any other car place I've been to is doing that I'm not going to downgrade them for that. It's nice to have a place that's keeping current in both car maintenance and customer service experience!

Back in 2021, I bought a Tesla Model 3 that had less than 2000 miles. Thought I got a decent deal…read moreuntil I had to get the registration. We have to do inspection here in NC so this is when I found out that the car needed tires. My problem for not checking closer, but you figure a car with under 2000 miles should have decent tires. Not so. My conclusion - and the only conclusion one would come to is that they switched them out. Still have the car and it works fine. Just still steaming that I had to pay for new tires. Your experience may be better.

Me and My Family broke down on the way to the beach. This was the closest car shop around…read more We left it here all week while at the beach because it was Five hours away from us so we were definitely not coming back to get it. We could make due with a truck and a small car. Leaving it was hard for us because it was a very squished trip. If we had one more person then we definitely would have been in trouble and needed a rental. We left it and they fixed it and today we picked it up. The guy immediately knew who we were and asked us how our trip was and if we had fun. Which was very nice of him to do so. The truck is in great condition and is working perfectly now. So thank You Mr. Tire guys for keeping our pawpaws truck safe because if not we all would be 6 ft under. (Only joking but we would never hear the end of it.)

I made an appointment online for noon, received both a text and email confirmation, only to be told…read moreI should have showed up at 7:30am for a walk-in because they don't honor scheduled appointments. He told me I shouldn't have called to make my appointment because that's just "people in India who don't know what they're doing." I had made the appointment online, not through the call center, so his racist comments a bout his own company's employees were unnecessary and innapropriate. Then he told me he had called me to cancel the appointment the day before, and he for sure had done it at 9:03am the day before according to his notes. I had made the appointment in the afternoon, after 9:03am. He doubled-down and insisted I was wrong. Okay, sure, Mr. Tire employees are so good that they can see the future and can call to cancel appointments that haven't even been made yet. They shouldn't let people make appointments if they don't take appointments. And if they do, let the people know ahead of time. And if they don't do that, then at least be apologetic about it. All I did was make an appointment online. I didn't do anything wrong. I didn't deserve to be bullied and treated so poorly. The conversation ended with him snidely asking if I want their services on another day or not. I definitely do NOT want their services. There are other car places with employees who aren't jerks and liars.

WTF? What kind of body shop puts in a new back window WITHOUT SEALING the edges? Big puddle of…read morewater inside my trunk. These people were so incredibly nasty to deal with that I won't dream of even coming back to address this issue. Not only did they do a horrific repair, they were exceptionally rude...

Brown Brothers is great! I paid the exact amount that was given in the estimate, my car was done at…read morethe exact date and time they said it would be when I booked the appointment. They completed exactly what I wanted, made my car look almost new. Never tried to up-sell anything and they were very honest and accurate throughout the process. I wouldn't go anywhere else.

I have told these sales people repeatedly that I do not want texts, emails or phone calls wanting…read moreto sell me a car, buy my car or for any other reason. They ignore me. Now are blocked and I will NEVER do business with them again if I am in the market for a car, especially after checking out their yelp reviews.

June 2025, Had a prescheduled appt. for photos to confirm a Hyundai White Paint extended warranty…read moreissue. The appt. was set by the Hyundai USA care group. I arrived on time. At approximately 2.5 hours later no photos had been taken. The photos should have taken no more than 30 minutes after I arrived. (I believe that is why we schedule appts.) I finally got a young women in the service dept. to help navigate the issue. It took her about 15 minutes, and she came back and said, it was all done. She even pulled the car around for me. August 2025, they had not submitted info to Hyundai Care to schedule and resolve the paint warranty. They wanted me to schedule with them again and come in for more photos! Hyundai USA reached out and never could get a "real person" that would step up to the plate and commit to helping move this problem through. I tried to contact them by phone, and left messages with my number. Never did Brian, or Blake ever return my calls. I Just kept getting email templates to schedule appt. for service. Guess what Mr. Durst, You have a dog and pony show in your service dept. In the 2.5 hours that I sat and observed.. you really have an atrocity of a "service dept". Mr. Durst... your service dept. should be absolutely ashamed to treat Hyundai automobile owners, so poorly. I listened to more angry, and poorly managed customers.. including myself! The Sport Durst Hyundai service dept. gives the Hyundai automobile a bad reputation. It not just selling the Hyundai product.. it involves standing behind the product with good solid service. For anyone that reads, " READ THE REVIEWS".. there is truth in them! Don't let yourself get caught up in the Sport Durst Hyundai circus of flying monkeys~

I have NEVER liked the car buying process so go me to give 5 stars the service was excellent!! All…read moreof the staff was friendly and accommodating. Go see Kenai he will take great care of you!

Let me first note that the SALES team is AMAZING!!!! They were wonderful when I purchased my new…read morecar last year.  However, this this service center is the least professional formal business I've ever encountered. I've never owned a Mitsubishi before so I'm unsure whether this is typical but I have owned several brand new cars and have never required service within the first 7 months of ownership let alone 5 times.  I called in a month ago with a warranty question and have yet to receive a return phone call from Coretta.  During my attempt to check in at my last and final appt, Coretta was amid a work inappropriate rant about how far behind she was on paperwork while acting like my presence for the appt I was given was an inconvenience for her. And once again I left without the job that I came in for having been completed in full which is definitely a trend.  She claimed that a part had to be ordered and she would call to schedule once it arrived. Of course its 2 months later and nothing.  Then I randomly have a missed call from them with no voicemail message after I've had the problem addressed elsewhere.  But hey she doesn't even call to tell me when car is ready when it's there as if I'm just supposed to know by osmosis when to pick it up.  At least she's consistent. She is the least easy person to deal with and shockingly the ONLY person in the tiny office that is their service dept. Each time I had to take my car I prayed for there to be literally ANYONE else for me to deal with and I mean ANYONE.  I have acknowledged or rather accepted what I already knew after my first visit which is that there is new learning or behavioral change occurring here. The sales dept was great but service with this lady has made me want to take crumbl cookies for everyone in the service dept at my other dealership because this type of nonsense would never be tolerated there.  I called and asked for the GM and the operator connected me to a voicemail for the vice president and COO who has yet to return my call as well. It seems that this type of behavior is an organizational issue and likely will NOT change. It's sad because the buying experience was great but it has been nothing short of debotchery since then. Skip this place and save yourself the aggravation. She's overwhelmed, disorganized, and obviously ill equipped to be a department of one. It's totally worth the drive and time to go ANYWHERE ELSE AND I MEAN ANYWHERE ELSE for Mitsubishi service.

Best car buying experience I've ever had. If you're looking to buy a Mazda, this dealership is the…read moreone. My salesman was Grayson, and he's great. He had the car I was interested in already up front and ready for me to look at. He explained the car features thoroughly. I really appreciated how he wasn't pushy like some salesmen are. Super friendly and patient. If you come here to buy a car, ask for Grayson.

If I could give a negative star, I would. Our experience was extremely disappointing and frankly…read moreunsettling. The salesman who went by the name "Dame"? was aggressive and used intimidating tactics to get us to by a car. He was pushy and confrontational, walked around to other salesman to gossip that our expectations were unreasonable. (price match another dealership or at least come close) He refused to give a business card, and went as far as pretending to call the other dealership we had been to earlier, claiming he was speaking to the salesperson. That salesperson was not working, and the call was an act. He also stated he did not need to make this sale, as he was 3 sales away from his monthly quota. We went in to see if a car on the Durst lot was closer to what we were looking for within the same price range. ( consumer due diligence!!) As we were leaving, he continued to follow us out the door, throwing his hands in the air, and claiming we will not get a better deal anywhere else. We will never, ever, return to this dealership or any Sports Durst.

I use the BMW service Dept. Maurice goes beyond the call of duty. He always takes care of us when…read morewe drop off our car for service. If it has to stay overnight they give us a BMW Loaner. I have also purchased a vehicle from the BMW Dealer. I was not happy how the deal went , I spoke with them and they made it right.

This is for the service department only. Never bought a car there and based on the service…read moredepartment, never will. My wife drops the car off for service and tell her to get approval for anything beyond what we've asked for (check out a wire dangling from the bottom of the car and an oil change). They call back and say that the car needs some $700 service work done at the 30k mile mark. This apparently is an oil change, tire rotation, AND they change your air filters and windshield wipers. I tell them NO and stop by the Advance Auto Parts down the road and replace the air filters and wipers in their parking lot and save about $500. They did suggest a new battery but wanted $190 to replace it. Advance Auto Parts sold me one of their best for $90, installed it free and gave me a 3 year replacement warranty. Another $100 I'll keep. I know it's an Acura and all, but this place never fails to shock me at the prices they charge. i guess some people must let them do this otherwise they wouldn't tell me these ridiculous prices with a straight face. I'd have given them 1 star, but they did fix the wire for free.