Great service! This office is a MRI office. They perform MRIs. The workers are nice, courteous, and very helpful. The quality of care is amazing. The make sure you feel comfortable at all times, whether during checking in, all the way to being fully comfortable before entering the MRI machine. Thanks so much! read more

I recently had an Ultrasound there. I found it to be very clean, and very Professional. The waiting area was pleasant, and plenty room for parking! My technician was Sukari R. and her Trainee Tanya Y. I am a Sr. And was a little apprehensive, they put me at ease, brought me water, and were Professional but very Sweet! read more

Exceptional place to get an mri. Staff was friendly and my tech Alex was sensational. Best mri experience I've ever had. Would definitely recommend. read more

I had an amazing experience at Pro Health Tarzana. The 2 receptionists were very welcoming and professional. The office was very clean. I was apprehensive about having an MRI and was in pain. I was greeted by the MRI technician, Anthony. He understood my anxiety and knew exactly how to put me at ease with his professional, calm manner. The MRI went very smoothly. Anthony had explained how I could signal during the procedure if I needed anything, that was a great comfort. I had an amazing experience and thank technicians Anthony and Art for taking such good care of me. read more

Easy to get an appointment. Beautiful, spotless place. Waiting time less than 5 minutes. No more RedNet for me.

The worst customer service ever. Their schedulers hanged up on the calls. Call backs will be placed on hold. Maybe it was lack of the ethics. The examiners are unprofessional rude while speaking with patients. The value of humanity is ABSOUSALTE ZERO. If you think you are a human, I think this place is not good for you. read more

Front desk is nice. I get in there and I am in and out quickly. Techs are good. I have been there twice now and I will definitely use them in the future. read more

Lana the office manager was so helpful in getting me an appointment for a test. She was kind, thoughtful and very helpful!!! Above and beyond to help!!!! Mindy who administered my test was very nice, kind and gentle. For having to go to a facility to take tests they made it a great experience!!! Would recommend anytime!!!!! read more

This place manage by a bunch of clowns I needed to get an xray done I called over the phone and spoke to one of the 3 ladies at the front desk Confirming i can come with no order from my Dr , and ill pay out of pocket $60 She told me no reservations is needed just walk in And that the technician is out for lunch from 12:30-1:00 I got there at 12:00 , filled out all paperwork quickly and asked if i can get in before lunch break or should i go and come after 1:00, the front desk lady said yes , you can get in before lunch break Asking again at 12:28 are you sure ? I can go and come back No no Just stay here I saw the technician leave.... 1:00 i see him coming back ... 1:30 im asking again , how long should i wait ? Im checking ... they ( 3 ladies at the front desk ) 1:45 ... one of them telling me : so.... We check with the supervisor and we cant have you get xray without a Dr order ... I was sooooo upset Such a waist of 2 hours So unprofessional Do not go to this place Find other places read more

Never had a problem here over the 5 times i've arrived, as long as you have your documentation ready it's quick and easy care from the staff there. read more

You must schedule an appointment. Easy,kind,caring, efficient and quick radiologist turnaround for MRI's.

art & Anthony were very kind I needed a little break they gave me time to take a breath and drink water thank you guys for being understanding kind and patient I appreciate you read more

I've had several images made at this facility. Everything went on schedule. All the staff are friendly, helpful and knowledgeable.

Walked in for an X-ray without an appointment right after seeing my doctor down the street. I've been here before so I was in the system but still had to fill out a few papers. I probably waited maybe 5 mins before they called me back. The tech was nice. X-ray was fast. I was in and out with no problem! Very happy with my experience! read more

Prohealth Advanced Imaging - Diagnostic Imaging Near Me - Los Angeles, California

I took a friend to different company imaging clinic that I won't name, and they took 5 hours with appointment. I was out of here in less than an hour, this imaging center is a superior experience and a well oiled machine. They called me the evening before to give me a rundown and check on me. The appointment time was exact, the staff were fast, efficient, knowledgeable, and courteous as well. MRI is not fun but they made it as smooth as humanely possible. I'll definitely recommend this business to others who need imaging. read more

Prohealth Advanced Imaging - A cd of the imaging, very cool. - Diagnostic Imaging Near Me - Los Angeles, California

Check in was easy, my tech Lily was great! She was personable and made the arduous process of getting an MRI fun. Staff is always professional and friendly. read more

I was so appreciative of how I was treated by Samantha over the phone and then in person by her and the other staff. I was in a lot of discomfort and was pleasantly surprised. Thanks once again for being professional and kind. read more

We were greeted by a friendly dog and the tech and the receptionist were amazing. I really appreciate people who go above and beyond their jobs. Great customer service. read more

I had to do a CT of the heart w/o contrast. Since this test is not covered by the insurance, I needed to get a quote from them first. So I called them in advance and the representative on the phone confirmed it will be $150. I also called several other imaging facilities and they quoted between $200 to $225 for the scan. So I decided to go with them since their quote was lower. I did it on Sept 2024. Now, 3 months later, they sent me a bill for $300 and they are not answering the phone number they listed for billing questions. Very disappointed with their con way of tricking you into something and not sticking with the quote they provided. read more

I usually scare off getting MRI done and I was so nervous. Alex helped me a lot and make it so smooth he is the best and I 100% recommend this location read more

This place is a nightmare. I had an appointment at their Sherman Oaks location. A few hours before my appointment, I was notified that their ultrasound technician did not show up to work, so they asked me to go to their Tarzana office, which is quite far from where I live. After driving for over 30 minutes, I was "greeted" in Tarzana by the rudest front desk staff I had ever encountered at a health care facility. The curly haired witch at the front was not in the mood to interrupt her texting just to check me in. She also had zero interest in answering my questions or providing any kind of assistance. Her manners were so offensive I did not fill out the paperwork she gave me and just walked out. At a nail salon, her behavior would be inappropriate, but in a health care setting, treating patients like this is really disgusting. read more

Holy moly! These reviews are true! The front desk has no personality! The woman helping me was so cold and rude! She wanted me to fill out some paper work and she just left it in the counter without telling me she needed it to be filled out or anything! It's literally common courtesy and appropriate manners! I can only imagine if people coming here are dealing with worse situations than I am and have to deal with someone like this!!!! read more

I would not recommend this place to anyone! Service is the worst! They have the worst group of people working in this facility especially in the front. No one picks up the phone or they pick up and place on hold for hours. read more

When they say they are going to place you on a brief hold, be prepared to wait 30 minutes. This has been my experience twice now. So i drove there while waiting. The place is empty. Had my test done. Results are impossible to get. I would not recommend this place. Plenty of other places to go to. read more

Pretty busy all the time but they work hard and the waiting time is not that bad. I have been there few times and the respond is quick and accurate. I do suggest this place read more

Front desk was nice but people who booked my appt originally told my insurance will work. When I got there they said they don't take my insurance. Seems like the staff is a little confused. read more

Came here yesterday for a CT scan. I was the only one on the waiting room and you do have to wear a mask to enter the facility. Filled out some paperwork and waited about 20 minutes. The lady who dye my scan was nice and literally it was done in 5 mins. Hard to hold your breath inside a mask, felt super claustrophobic. My technician even helped me get my belly button piercing back in. Parking was easy in their lot and front office girls are pleasant as well. read more

I'm here twice during COVID. They take me on time and they are very professional and efficient.

Worst customer service I had appointment on Monday morning 7:30am after I drove like 30 min and been there at 7:15 door was closed ! The employee show up at 7:30 and she didn't have key and ask me if you can wait for 30 min she can go get the key or pickup another employee who has a key . Finally I got in at 8:00 after 30min was standing out side Seat there for another 30 min and sign all documents and again they comeback to me as OH sorry our machine in not working and. We need to reschedule you for another day or you can be back tonight at 10:30pm Ok, nothing I can do. I accept 10:30pm They call me back at 4:30 and they asked me to be there at 5:00 ? No way I can make it . Ok . How about 6:00 no sorry, finally we agreed on 8:00pm . They called me back at 7:00 and. Change my appointment again for 9:00 - ok done On my DR order and my request before MRI I asked for CD of MRI and they handed to me. After 2 days I called them for report of my MRI from 10am until 6pm for more than 20 times no one answered me. Finally I decided to go back there and have copy of my report . Next day I had appointment with my Dr and he said the CD is not working and looks like Empty !!!!! I went back next day and asked for another CD since the first one empty and she asked me to wait for 30 min and they will make it . This time is free but next time $25 external charge , come on I should charge you for all time you guys wasting and I lost my Dr appointment and gas spend for back and forth. I asked them please make sure this time check the cd . After 45 min the front desk told me the CD burner is not working and she will try to call all another offices and they don't answer . I let and call back next day . If shermanoaks or valley village can do it the answer is same THE CD BURNER not working on other offices and I need to go to west hills office on Saturday to pickup the CD . I asked if the office is open all day and I can go after work around 5 and they said sure they are open , I asked can you please confirm it and she said yes, they did and you can go get it You don't believe it if I Tel you I was there at 3:45 and the office was closed. Go anywhere you can , not there read more

1 out of 5 Stars: The business was not easy to find. I was looking across the street for the longest time before I realized it was in this shopping center. As such, I ended up parking on the street at the meter - oh well. Besides logistics.. 2 out of 5 Stars: The office style felt like an original 70's office that was remodeled to 90's standards. Besides aesthetic... 5 out of 5 Stars: The staff was friendly and made the walk in office visit a breeze. They also made sure I didn't leave without the CD my Chiropractor had requested (I actually forgot but they didn't!). I had called beforehand to find out appointments / hours of business and learned that they take walk-ins from 9am-12pm and 2pm-4pm [this was on a Friday and I cannot comment on any other days]. 3 out of 5 Stars: Walking from the x-ray room back to the waiting area, I noticed A LOT of extra staff sitting in the back on their phones waiting around and doing nothing - it felt like that at times at the front desk too. Perhaps this business staffs their employees to cater to a lot of clients but it was pretty low on patient traffic while I was there. Hey, it's not my business but I would cut back or make sure your employees are putting their time to good use. Let's do the math... 11 / 20 = .55 rounding to a .6 so this company gets an average of 3 stars (3/5 = 60%). There's a method to the madness! Would I come back here for more x-rays? Sure... I don't see why not, now that I know where it's actually located! read more

I had a wonderful experience today! I was taken pretty much on time and my technician for my CT scan was absolutely amazing! I forgot her name but she walked me through each step and gave me all the information I needed to know. She was extremely kind and thorough with the contrast procedure. She made my experience a great one! read more

Communication and instructions were extremely lacking! Greeted with little to no personality by someone who appeared to hate her job. Signed in and simply given a pitcher and cup and told "drink one cup every 20mins". For how long? Snips "Each patient is different". Ok, how much do you have to drink? "4 or 5 cups, we'll see". How much is in the pitcher? "I don't know". Sorry to bother you while you WORK HERE! An older gentleman wanted to change the tv station and was just handed a remote. Ok, not working. Point it at receptionist and it worked. How hard is to say where to point it? Now it's Direct TV and no direction on how to find anything. No sticker nothing. Someone finally help the poor guy. BTW, they had CNN on which was hard to watch during Covid... No news just complaining, it was weird! Why not something local? Covid-19 scheduling not good! At one point there were 7 people in the very small waiting area. Uncomfortably tight so I waited outside. How hard is it to be pleasant to people having to go through these diagnostic test for potentially life threatening issues!! No one wants to go to the dr and for tests, just be nice. Be a good human!! You can and should DO BETTER! read more

No appointments. Needed chest x ray. Lady at front desk could not have been less pleasant. Long wait. No communications. Cold as ice. I would rather drive 25 miles to a place that either had you wait less time or permit an appointment. read more

If you want to waste 45 minutes on hold listening to crappy muzak, then get forwarded to a phone mailbox that is not accepting messages because it's full, this is the place for you! Rather than reward the terrible customer service of this poorly managed facility, I'm going to drive across town for my test. Yes, they are that lame. Avoid. read more

I went to this center on May 18 only because they offer a semi-open MRI . I'm claustrophobic so I was feeling anxious the whole time. The lady who helped me named Karen Ogle was very sweet. I told her my predicament and she assured me that it will be alright. She explained to me clearly the step by step procedures that helped me prepare myself. Although they sprayed something cold to numb my shoulders, I still felt the pain (they needed to inject something like a dye to make it clearer) but because Karen held my hand it I was able to endure it. Then, when I went to the machine, i started panicking and hyperventilating and Karen graciously asked me if I want her to be with me for few minutes to which I said 'yes.' But she went beyond the few minutes and stayed with me to finish the whole process. I'm pretty sure I was able to complete the process only because she was kind enough to ask me all throughout if I was ok. Thank you for a very good experience. read more

I had an MRI at this location. For some reason, it was quite a weird process. Most MRI facilities won't even make the appointment for you unless they have clinical notes from the doctor's office, instruction what body part(s) will be scanned. All they did have was a notice from my insurance stating that the MRI was "approved." I had to tell them that I needed an MRI of my left ankle. I guess if I'd told them I needed one of some other body part, they'd have been cool with that too even if my doctor didn't order it. They seriously need to have a changing room for each patient, along with a locker or someplace to put all their stuff (cel phone, jewelry, etc.), not just on the counter right behind the MRI scanner where they could potentially be affected. BEWARE - DO NOT WEAR ANY METALLIC OBJECTS WHILE GETTING AN MRI. If you go into the scanner with them, they can cause serious injury to you and they will mess up the imaging of the MRI, causing a wrong diagnosis. The tech may not notice all your jewelry or belt buckle or even braces that you might be wearing that have metal in them. The tech I had was nice, but if I were the tech, I would totally have the patient wear a gown and put all their stuff in some room other than the one where the diagnostic equipment is. I wouldn't recommend this place. I realized later that they don't even have a website, and their appointment process is crazy. They do call you the day before to remind you, but other places will text you or send you emails. They don't do that. The facility itself just looked kinda old and run down too. I had another MRI some years ago at Liberty Imaging in Encino. WAY better than this, I should've just gone there again (you have to pay $8-10 per hour to park there though.) read more

This place as good s as any other mri location that I've used. It's a little hard to get a live person to schedule over the phone.

I needed to get an MRI of my brain and its supposed to be time sensitive. Due to Covid, things are taking longer, fine. I called to make the appointment for an OPEN MRI (im claustrophobic and need an open mri) and they asked for my insurance and i told them aetna (just for fun apparently). I get a ride 30 min away because i needed to get sedated because im claustrophobic and have panic attacks. When i get there they ask if im using attorneys for a car accident from two years ago. No, im using insurance like i said last week when i made this appointment. Then they say there wasnt enough time to get insurance authorization so i had to sign saying id pay if insurance doesnt cover it. Fine. They give me the first sedation in a waiting room full of loud people and bright lights with a mask on so it did nothing and actually was causing me to have a panic attack. I asked to go to a private room and they gave me one and gave the second sedation. Didnt do much. Then the third sedation started to work and i get into the room where the AC isnt working to see a regular, NOT OPEN MRI machine. I asked if there was a fan to blow in there to help with claustrophobia and of course, no. To add to the fun, i have to wear a cage over my face during the 30 min scan. I couldnt do it. So ive been waiting on the curb halfway sedated for 30 min for someone to pick me up. If only place LISTENED to requests. They know how people get when they're claustrophobic and have panic attacks but they somehow thought i was lying about what i needed or thought theyd trick me into it? This wasted an entire day and i still have to do the whole process all over again. These places know the difference between an open mri and a regular one and mislead to get patients in the doors. Its disappointing that we cant rely on medical professionals to do what we need. read more

Worst customer service I have seen. there are two girls in the front desk, names BLANCA and SAMANTHA. Rude and unprofessional. this place either needs to close down or change staff read more

Once you get past the front desk, the technicians in Tarzaza are very nice. You will find more helpful receptionists at their sister-company ProHealth location in West Hills. read more