Do no harm.. and in this professionals opinion, post Registered Nurse, im impressed…read more Dr Tong, and the nurse practitioner Sarah both , LISTEN. I've not a bad word to say about this office , run by a knowledgeable Doctor. I've known a lot of doctors.. first with my previous profession as "the patients advocate" , then an entire wing of , just get rid of her.. huh ?!! . People that all deserve a life , a better one, if applicable .. the end ., ;) ~ the reviews I've read of other "pain relief doctors " seem to only add to the unsatisfactory quality of any life received by people. I had depression due directly to pain not being managed. - .. I welcome such businesses ,or CARE, into our community.. What You'll experience , in my opinion.., is expert care. an ethical , moral approach. Empathy, compassion, and the ability to listen happens here. ~~ Pain , is the fifth vital sign .. it's extremely important for diagnoses' and the following treatment~ it's been a journey of bad for this patient. Or rather non patient . ... . I was left feeling embarrassed , completely exhausted, and alone.. and in pain.. To all professionals reading this.. one day you may need to find help.. and it's no where to be found. Make an appointment. You can't just STOP pain management. It's inhumane. ., kindness and nonjudgmental treatment should be the goal...) Integrity .. it's in rare form lately . .. , Dr tong was so attentive, I cried. Right there , I've watched my own care , deteriorate. I've cried many sleepless nights due to pain. I am no longer bedridden with pain, nor have the accompanying depression.. . .. Going to this doctor, if you are lucky enough to end up here, I felt such relief regarding simple human interaction. I was not ignored or called a liar.. So, look no further for compassion, decency but last, definitely not least, Integrity to the profession of medicine .. Dr Tong saved my life.. I cannot tell you how bad it is for some of us.. ~ the treatment, the inhumane comments, that embarrass /ignore/or lie to you as your doctor is the definition of anathema to their trade These people really care.. Everyone there is truly a joy to see.. If only all doctors . With, yes power, present as such humble practitioners, we'd not be writing reviews on yelp. Ha. .. ~ I hope I have given you all some sound advice in where to go for help.. . We have one life. Wondering if the rest of the Doctots know the harm they cause.. how could they not? I refuse to blame, quality of my life , returned. The pain in my back led me here .. and of course , I stayed ~ (old or new.. degeneration is Lifelong .. hence the name.) I can't tell you how amazing it felt , to be heard ... I've been with him awhile and not one complaint ! Only positive visits. With respect. He's a real doctor , I mean, he actually has a bedside manner that is Good. . ~.. I did not want to live , in the pain I was in. No matter what. Dr tong saved my existence.~ Now, the pictures? spinal injuries .. aren't as fun to post! Just an example of how my ability to to anything .. was interrupted by pain. .. , I love love love both physicians. Wishing You all a pleasant evening. Final results?: .. 6 stars if they were available.

I was referred to this clinic by my attorney, but my experience was extremely concerning. The staff…read morewas pushy and seemed more focused on billing than on my well-being. I was charged twice for what appeared to be the same procedure under two different business names: Evergreen Spine and Pain Center and White Pine Surgery Center. When I reported this to my attorney, the clinic claimed one charge was a facility fee--even though it was equal to the cost of the surgical procedure. Be very careful. These excessive charges can significantly reduce your final settlement and net recovery. Based on my experience, this clinic's billing practices felt unprofessional and unethical.

This is a review for the scheduling department. Dr Chen himself is amazing. His scheduling staff is…read morejust whack. I've been seeing Dr. Chen for over a year as my Dr. was not comfortable prescribing any pain medication even though I have been on it for over 19 years. My last appointment was in December. I was supposed to have one in Jan 26th, however I was called and told that I would not be able to get one until March so they gave me a refill till then. April comes and no appointments. I called twice to let them know I hadn't been seen, and my medications were nearly depleted. I was told that they best they could do was give me an appointment July 15th. I explained that one of my medications side effects was a mood booster, and that I have been warned multiple times, by multiple doctors not to stop it suddenly. Well that didn't matter to the scheduling department. July 15th was the best she would do for me. This staff happily let and my family suffer though the misery of the withdrawal symptoms that led to 2 urgent care and an emergency visit. Again Dr. Chen is amazing. Scheduling staff couldn't give a care if you died.

I had an epidural done on my spine here. I had previously had 3 others done at another facility and…read moreone done at the for my c-section. None of the previous ones were this painful. I felt all the digging he did with that needle. After I told him this was worse than the other times and he added insult to injury stating maybe me being over weight was the problem. I am never going back to that butcher with no empathy for his patients. Even if I have to travel to another state for another doctor I will do it.

I've had to seek help due to an injury. Kristine is so attentive and has great customer relations…read moreskills! Dr. Patel and Dr. Frank are excellent doctors. Worth my 45 minute one-way commute to see them.

Well, not happy hear. This doctor is a joke, ive been crawling around in pain,. 2 ER visits due to…read morespasms and pain. Dr. prescribed NSAIDS. And said take one at night, no relief, seen him 3times last month. Recently called to see for some relief of pain, have left messages 2 days in a row to see him. No call back nothing. Seems he is indifferent to patients needs. Got better treatment from ER at hospital than Dr. I suggest you find a doctor who cares about his patients rather than one who is indifferent to patients needs. Pain management, yea basically, you manage your own pain (suffer) and he will give you placebo's that don't help.

Dr Iqbal is amazing. After all of my back surgeries he is the only one that has been able to help…read moreme be pain free. I will definitely be coming back if needed.

I was referred here by my attorney after a recent rear end collision I experienced. Initially it…read morewas going to take a few weeks to get me in but they moved things around when they saw I was involved in an accident. I was scheduled for the following week and came in. I was quickly greeted by the front desk and had all of my information taken down. I was then called to the back by Kristine (Kristina?) who helped me out and did an impromptu interview with me for my injuries and everything else important. She was incredibly welcoming and sweet and swiftly went through all of the necessary details needed before I saw Dr. Smith who got me in and out speedily too. I usually hate going to do anything medical but this was a super pleasant experience. Their offices and waiting area are also very clean.

Overall great experience, was extremely helpful. Staff was amazing, looking forward to getting back…read moreto normal with the help of the Haven Orthopedics And Spine Institute.

Drs are great. The…read morebilling department is killing this practice. When you pay they will NOT give you an invoice indicating what you paid for. Even if you ask and insist. Don't be surprised if you get an unexpected bill many months after the appointment indicating you owe more money. That invoice will NOT include what it is for. There is NO way to sort out the problems respectfully because they refuse to provide a detailed invoice at the time of payment before or after the appointment. And then the bill you get in the mail will not include any information either. NO ONE would ever accept paying a bill at a store or restaurant without the total being itemized. Yet this office does this. All you get is the print out of a credit card total. Nothing else. If you insist on getting something in writing the administrative staff shrug and say "that is how it is". Billing is hiding in some remote location. I left the practice years ago for this problem and because when I changed insurance the cash price for the same exact service was way more money than what they were collecting from Insurance. Cash price should be the same or lower than what insurance is paying for because it is easy money in the sense that it does NOT require staffing to deal with insurance billing, coding, follow up and interacting with medical insurance companies. I am about ready to leave again because of the staffing and billing incompetence. patients have the right to trust doctors both with their body AND their wallet.

Absolute morons. They want you to do EVERYTHING via text message, including you providing shots of…read moreyour driver's license & insurance cards. When I called they acted like they were doing me a favor by answering the phone. Yelp still lists there address at a now abandoned building with high-school level looking change-of-address notices taped to the window. The new address is an additional 7 miles away. No notice of this change was provided. And speaking of answering the phone, when I got to the new address, there was zero signage of which office was their actual location, so I called and got their answering service. I asked why they weren't answering their phone in the middle of a weekday. The service said they were probably busy. You might want to get additional help. I left a message stating that since I was already 25 minutes late for my appointment I would not be seeing them today. Or ever, again. The primary concern of this organizations seems to be how much they can bill your insurance. Avoid these people like an STD.

I honestly can't thank Dr. James Rho enough for everything he's done for me. After my accident, I…read morewas in a lot of pain and didn't really know what to expect, but he made the whole process feel a lot less overwhelming. He's super down to earth and really easy to talk to, which made a big difference for me. I never felt rushed or like just another patient. He actually listens and explains things in a way that makes sense, which I really appreciated. Because of his help with my pain management, I've been able to make real progress and start feeling like myself again. I'm really grateful I found him and would definitely recommend him to anyone going through something similar.

Rubbish! Believe any of the other poor review that name Debra. She is unprofessional and…read morecondescending. I've heard Dr. Rho is great, but the administration he has chosen to represent him is embarrassing. To expand on this, give you a little more on the situation, and I do mean moron, here is a brief timeline of my dissatisfaction: 2/23/26: I call for initial visit. I am informed I need to have notes and reports faxed from my referring MD so I make the arrangements and the information is faxed 2/25/26. 2/26/26: I call to confirm they have received the necessary info and attempt to schedule an appointment. To my surprise, I was told that the ONLY person that knows how to check the fax was out of the office till the next week. I was as surprised as you are to hear that there was only one person in a professional office, in 2026, that knows how to check the fax so I asked the receptionist to clarify. It was true, I had to wait till the following week for the fax specialist to return so I could schedule. 3/3/26: After much ado and having my MD re-fax all necessary information I called in attempt to schedule. After it was confirmed that they had received the original fax of 2/25 I was connected with Debra. Debra confirmed that she was Dr. Rho's administrator and, in fact, the only person in the office that knew how to receive faxes. Again, I was as surprised as you are, but I felt confident I was dealing with someone of authority now. After dismissing my concerns with the receptionist's lack of professionalism and continually speaking over me she let me know they have 7-10 days from today, not the day that they received the information, to review it before they will schedule me. She confirmed they would call me. 3/20/26: I had waited 17 days, 13 business days, but had yet to hear back so I called again. Kathy dismissed my disappointment with the reoccurring lack of professionalism and became a bit contentious defending themselves. She was able to schedule me for the end of May. 3/23/26: Inland Interventional sends a fax to my MD stating they are unable to help me. When I talked to Debra she said that the MD had to review the notes before I could be scheduled. I gave them more than the 7-10 days that was necessary for said evaluation. on 3/20 Kathy had confirmed that I was ready to be scheduled and scheduled an appointment. What gives??? Not even the professional dignity to call to let me know. The brass tacks are this, I was dismissed and disregarded for a month while waiting for treatment for severe pain while I could have been waiting for a professional pain management clinic. I have an extensive health care background and appreciate how a clinic should be run, Debra and her staff are the opposite.

I have had physical therapy at other places & was not that convinced that Physical therapy would…read morehelp me recover from my knee surgery. This facility is SO MUCH better than other physical therapy places. All the Dr.'s & the staff are very knowledgable & friendly. They go out of their way to make you feel comfortable & they really help you heal quicker. When my daughter needed PT, I told her to try this place & she was so impressed. She was in so much pain it hurt her to walk. Within 3 visits she could walk again. MY daughter put it very well when she said these Dr's help you get your life back & it actually helped her family, because now she could be the Mom she needed to be. She could take the kids to a park or push them on a swing. I highly recommend Prime. Therapy & pain center & I would not go anywhere else.

I have suffered neck/shoulder pain far longer than I should have. Having to pay out of pocket and…read moredoubts that PT would actually work, I finally overcome those barriers and payed them a visit. Even after the first visit, I noticed decreased pain. After six weeks of therapy, most discomfort is gone and when it does come back, it doesn't linger and leaves fairly quickly. It has been over a couple of decades since feeling this good. I been able to increase the duration and variety of my workouts. My concern now is well the PT hold for the long term? And before I forger, Dr. Mike and staff are great people to work with.

It's been almost a month since my first visit and while the NP that did my intake said they'd call…read moreto schedule an epidural, it's been crickets. I've called several times and no one answers or returns calls. Pathetic service.

0 stars!!! Phone situation is absolutely ridiculous. Please call your insurance and file a…read morecomplaint so something will be done about this ongoing issue. The patient care here is non existent. Worst service I've ever experienced.

Just checked Dad in to the Pain Clinic for his regular shot. This place has changed & I may want to…read morerevisit this office. PillBillies & folks who reek worse than a pre- legality Lancaster Dispensary. The doctor Dad sees, has been fantastic. Something has happened to this overall practice, though.

Pain Clinic. They have you in their mind. They have many types of pain management the doctors and…read morePA are there for you.