One of the most frustrating rental experiences I've had, largely due to how this was handled by…read moremanagement, specifically Christopher and David. The unit was listed at $4,200. We initially explored pricing and ultimately submitted a paid application for $4,000, not $3,800 as they later claimed in their response. We have email proof confirming this. We were also told there could be flexibility around $4,100 if we had strong documentation, which we did. Based on that, we were encouraged to apply, pay fees, and submit everything. After doing all of that, there was no real movement or consideration. What made this worse was their response, which included inaccurate statements about us "lowballing" and "going behind our agent." That is simply not true. We were fully transparent with our agent the entire time, and she can confirm that. We also have texts supporting it. Nothing was hidden or "found out" later. Instead of focusing on a reasonable $100 difference that could have easily made both parties happy, they chose to argue and escalate things publicly through responses rather than work toward a solution. That says a lot about their priorities. The bigger issue here is the lack of transparency. If the price was always firm at $4,200, that should have been clearly stated upfront. Instead, we were led to believe there was flexibility, only to find out after paying application fees that there wasn't. The communication throughout felt dismissive and unprofessional, and their response only reinforced that. My advice to anyone considering renting through them: be cautious before paying any application fees, and make sure any statements about pricing flexibility are clearly confirmed in writing. Based on this experience, I would not recommend working with this team.

Our paid application was submitted at $4,000, not $3,800. The $3,800 figure was simply an initial…read moreinquiry after being told there were no offers. What's missing from your response is that confirmation of $4,000, which we have in writing. From the start, our only goal was to see if there was reasonable flexibility. An overall $100-$150 difference on a $4,200 listing is standard and was approached in good faith. We were told pricing would only be considered with a strong application, which is why we applied, paid fees, and submitted full documentation. After doing so, there was no flexibility. Our primary communication was through our agent, and we only saw Christopher associated with the listing, so those were the only contacts we were aware of. My husband had one interaction with David, and Amber had a brief call after coming across the listing online, not realizing it was the same property we had already submitted for. The call was simply to confirm whether pricing was negotiable before moving forward. Once any overlap was realized, our agent was immediately informed. There was no attempt to bypass anyone. This review reflects our experience. It is meant for others to understand what we encountered, not for ongoing arguments. We do not see any basis for involving attorneys over a simple review based on our experience, especially while being called dishonest and accused of things that are not accurate. This could have been resolved through a direct conversation, which we would have welcomed, and David had previously stated we were free to share our experience. If your attorneys would like to reach out, we are more than willing to answer any questions. We made a reasonable request, followed the process as presented, and did not see the flexibility that was initially suggested. We consider this matter closed

True Res are professionals but more than anything an honest team who understand the challenges a…read moreCalifornia landlord has to comply with and with that in mind, they put tenants safety/comfort first. The team pays attention to details when a work order has been needed and I find them a trustworthy company. 5/5

Gary and his team are professionals but more than anything an honest team who understand the…read morechallenges a California landlord has to comply with and they certainly know how to ensure that all prospective tenants are treated fairly and selected with both interests in mind. I've been with Gary and his team for three years now and hope to be with them for many years to come.

Having been a landlord for almost a decade, managed our property ourselves, and used another…read moreproperty management company, I would say this is not our first rodeo. We had to amicably part ways with our prior property manager after our unit was vacant for 4 months and we were so glad to come upon Marshall Reddick. I'll cut to the chase - they rented out our property in 6 days at a standard market rate with a dream tenant. If you want to learn some more details that may be helpful to you... We had an intake interview with Chris Carlson who answered all of our questions accurately and honestly. Everything that he shared with us about their management style, good and different, was accurate. Our property manager is Oscar Muratalla and he is wonderful and a trustworthy communicator. Their work is great. Their onboarding process is standardized and thorough. It seems from my end that they respond to tenant requests promptly. Their vendors are industry standard and reasonably priced. I would recommend MR to any landlord who is looking for a straightforward and practical property management group to work with.

Unfortunately, my experience with Cameron Carlson was great until it wasn't. I wouldn't be able to…read morerecommend this real estate agency.. My experience with Cameron was great until it wasn't. He went completely ghost and did not put in the contract with the sellers that they could take the pots in my front porch. They were there the day before for the walk-through. Cameron mentioned the sellers would be taking some plants,(he should have put that in the contract if the sellers wanted to keep) come to my surprise the day I get the keys. The two front plants are completely gone! Completely unacceptable also during the inspection as well many things were missed, and Cameron and his team recommended this person.. This is from my personal experience

What a world of a difference. Our association began the…read moresearch for a new management company when our last, "highly-rated" management company began ignoring emails from the board and missing important deadlines such as our reserve study. The team at Nexus SC worked with the board to ensure a smooth transition, and has been hard at work getting caught up on the work missed. In terms of value, we're paying close to what we did with our previous management while getting an online portal, and digital tools such as Google Workspace for document sharing, on top of the excellent service. Our experience with Nexus has been absolutely fantastic. Jonathan and Olivia are always prompt, and their genuine passion for the work is evident in everything they do.

If I could give zero stars, I would…read more I strongly caution any HOA considering this management company. Their level of unprofessionalism is unacceptable. Communication is inconsistent, emails are ignored, and important matters are handled without proper notice or explanation. Our experience with the owner is that he's very unprofessional, and will only respond when legal action is threatened. Even more concerning is the lack of ethical business practices. There is little transparency, and decisions impacting homeowners' accounts appear to be handled carelessly. A property management company should operate with fairness, honesty, and clear communication. this company does not meet those basic standards. All they care about is raising HOA dues so that it's unaffordable for members of the community.

Over the years, I've worked with a number of property management companies, and Infinity…read moreResidential has consistently been the best. They are highly attentive, constantly returning our calls (or returning our messages promptly), and ALWAYS resolving issues as soon as possible. I've worked with management businesses before that took weeks or even months to fix issues, but not this one. Property management agencies, in my experience, make you feel like there's a barrier between you and actually keeping the building in good order. This is the first time I've come across a group that genuinely cares. As our account managers, I had the pleasure of dealing with both Billy and Chloe. They are both courteous, prompt, and accommodating. When things go wrong (which happens infrequently), they are always on top of it, with rapid communication and appropriate resolutions. I can see they are aware of both the tenants' and owners' perspectives and ensure that everyone is taken care of. It's a delicate balancing act. Thank you for all your assistance, Infinity Residential! Whether you are a potential tenant looking to apply to one of their properties or if you are a property owner looking for a property management company, I would recommend Infinity Residential to you.

Infinity inherited a rather challenging situation from the previous property management company…read morethat oversaw my small luxury apartment complex in Laguna Beach. Over the past year, I have been consistently pleased with the quality of maintenance/landscaping/etc. Additionally, everyone I've talked to there has been very professional and open to suggestions. For example, I had an idea (educating the residents on how to turn the water off in the event of an emergency) to mitigate the risk of water damage in a building from the 1970s. Billy & Chloe not only heard me out but actually sent someone out to show me personally how to do it, and then followed up with step-by-step written instructions including photos. This approach made me feel like we're all on the same team, and I would recommend them as a property management company unequivocally.

has been helping me with my property for at least eight years now. I had a very difficult tenant…read moreand he came in and handled the situation to help me get them out. Not only that, he took over the major renovation I needed to do to correct all the damage that they did to my . He and his company handle everything having to do with my rental. It is so nice to have all the financials in one place for my year end taxes. I highly recommend Hermitage Property Management.

I've had such an amazing experience with Hermitage Property Management and Mike Ewing! Mike helped…read moreme buy my first condo a few years ago, and Hermitage did a fantastic job managing it while I owned it. When it came time to sell and move into a new house, I didn't hesitate to reach out to Mike again--and I'm so glad I did! He went through every hoop and hurdle to make sure the whole process went smoothly. Super responsive, patient, and genuinely cares about his clients. Can't recommend Hermitage and Mike enough--they've been incredible from start to finish!

Tony in maintenance at Santa Maria is very professional . He goes above and beyond to get things…read moredone . Juan is also a great help you call something in he is there . We had issues in our home we have a special needs son Tony made sure our transition from our apartment to another until went smooth until work could be finished Thank you so much .

I am a long time resident of turtle ridge apartment homes. Recently I had a customer service…read moreexperience that went well beyond my expectations. Carlos Padilla and a member of the facilities staff responded to a maintenance request I submitted earlier. My dryer was generating an odd smell. Upon investigation, Carlos identified the smell as burning lint . He immediately disconnected the equipment and requested that a full dryer exhaust cleaning be performed. He apologized for the inconvenience and took the time to explain to my wife and I why he didn't want us to use the dryer. What we quickly realized was his commitment to residents safety. I can't remover the last time I felt like someone was more concerned about my family's safety than I was. Carlos made me feel like he was! Great experience. Melissa in the front office and both Jose's in maintenance all deserve to be recognized for their commitment to experience also.

Best experience I have EVER had working with any real estate agent or Realtor!!…read more I've bought/sold two homes in the past working with at least 3 Realtors through the process and Liz and her team delivered the best experience BY FAR! My wife and I worked with Liz on the purchase of our new dream house in Orange County. From the start she was going above and beyond what we were expecting. We called rather suddenly when a property showed up on the market and scheduled to go see it with her. We weren't seriously looking before this. By the time we got to the property she and her team already had a good understanding of the history of the listing and were working comps real time to give us a clear understanding of what fair market value would be. Even adjusting it for what we were seeing in person at the property. We weren't certain if it was more of a buyer's market or a seller's market as it had been a seller's market for so long, but she explained the current conditions/trends of what she was seeing in the area and gave us EXCELLENT advice every step of the way. But she was also never pushy. She ultimately left it up to us to make the decision with the information she provided. We trusted her expertise and it absolutely paid off, literally. We got a deal on the property that we are very happy with. She offered great advice on everything from prices, timing, and even when to potentially walk away. Liz has a team of people that really seem to communicate as a team, not just a group of individuals working under the same company name. In passing conversations Liz talked about how she and her team work together, and it does seem like they get to share in each others expertise and experiences to develop a good understanding of the market. Liz also talked about what she does to train her team, and she seems like a great leader. No one looks left behind to fend for themselves, and it seems very structured so that everyone has support and training to deliver great customer service. Liz has a great reputation in the area which I think was a huge benefit in our case. The seller's Realtor already knew Liz and trusted her. We happened to meet the seller's Realtor, and even without Liz present, the seller's Realtor had nothing but great things to say about their interactions. Her expertise really does seem to be in demand as she seemed to be giving seminars or talks to audiences even outside of her team. Even with her busy schedule it never really impacted the scheduling of events at our home. She always still met us at the property for events like home inspections, walk throughs, and giving us the keys to the property. She always provided great communication and was very responsive whether it was through e-mail, calls or texts to help answer questions. I can be "particular" (picky) about some things and whenever I brought up a question or concern, no matter how small, she never dismissed it or tried to excuse it as something I didn't need to worry about. She took my concerns seriously and got them addressed. Out of everything, I think this is what I am most grateful for as it kept me comfortable working with her and I never felt like she was just trying to "close a deal", which was my preconceived notion of Realtors unfortunately. She really does seem to care for her clients and making sure they are happy. I would 100% work with Liz again!

Exceptional partners for the past 10+ years! Elizabeth Do and her team have been absolutely amazing…read moreto work with. Over the past decade, I've trusted them with everything from property sales to day-to-day property management. in our most recent transaction, Liz went above and beyond by managing a major pre-sale remodel for my property. she handled everything from roof repairs and leak remediation, to a complete overhaul of a bathroom and large kitchen. The entire process was completely seamless. Liz kept me well informed on major decisions while effortlessly taking care of all the day-to-day details. Liz and her team are true partners who genuinely care about their clients. I cannot recommend them highly enough and will absolutely continue to do business with them in the future!

If you're looking for the perfect beachfront stay, this is it. The location is absolutely…read moreincredible--truly right on the beach with nothing separating you from the sand and ocean. You can walk straight out and be on the beach in seconds, which made the entire experience feel relaxing and effortless. The house itself was just as impressive. Having three garage parking spots was a huge bonus, especially for traveling and storing bikes. It made everything so convenient and stress-free. The location couldn't have been better--just far enough from the main pier to enjoy quieter, less crowded beaches, but still close enough to easily bike or walk over when you want to be in the middle of everything. There's even a volleyball net right outside the house, which was such a fun added touch. Overall, this place checked every box for us. Peaceful, perfectly located, and incredibly convenient. We will definitely be returning!

We stayed in a charming multi-level oceanfront house that speaks beach at every turn from found…read moreshells to carefully curated coastal decor. It is immaculate, bright and well-appointed throughout with plenty of privacy for our extended family with young kids. We appreciated the chef's kitchen, parking for multiple cars and best of all, a large patio with fire pit right on the sand away from the beach walk crowds. This extends the day from early morning coffee to evening sunsets. We met the owner and she is as lovely as her family home. We felt it was a privilege to stay here and vote it the best of the many homes we have rented in Newport Beach over the years. Also, Vicki Hagen at Newport Beach Vacation Rentals was extremely helpful with booking and details. Easy check in and check out procedures. Would highly recommend.

The Brand Haus property management company is everything a good PM company should be. As a renter,…read morewhat would you want? Communication - When I have a question or a problem, either Brandon or his assistant, Rebecca return my calls promptly, usually in a few minutes! They address my concern or question and I go back to my day. Repairs - since moving in I have only had 3 small repairs, and each of them has been addressed promptly by Brandon's amazing home repair person, Vince. Let me take a moment to also say, that Vince arrives at the scheduled time, does excellent and professional work, and cleans up everything. I wish I had known Vince when I owned a house! This is my first experience as a renter in a very long time, and The Brand Haus has made this easy and stress-free.

It was a great decision to hire The Brand Haus to manage my rental property in Newport Beach. My…read moreexisting tenants were somewhat difficult to deal with, but throughout the process, Brandon (and Rebecca) were courteous, professional, and knowledgeable. They were always available to answer questions and to provide their considerable insight. They have a stable of quality contractors to address any needed repairs. They provide excellent property management at a reasonable price.