We have been bringing our dog to this vet clinic for almost 13 years. In the beginning, the care…read morewas great, but in the past two years or so, things have gone downhill. The staff can be rude, indifferent, and sometimes unaccountable. Phone calls rarely get answered in real time. I've never had this experience with another clinic - if they can't answer, most will at least acknowledge you and put you hold. One time I even had to come in person because no one answered the phone, despite being on hold the whole time. When I walked in, there were no other patients in the lobby, so it's unclear why calls aren't answered. Again, there is a pattern of not answering the phone. I also have always found it odd and somewhat off putting that the front counter displays a sign suggesting the "most valuable gift" is promoting referrals to others. Very business forward... The last straw for us was having to wait two weeks for a tech appointment (for an injection) when our dog was itching a lot. They had no other options to help her feel comfortable in the meantime and didn't seem to care, so we ended up going to another vet who could see her the same week. We appreciate the care they gave our dog over the years, and we've always had a positive experience with Dr. Rabbi. Unfortunately, due to the drop in service and attentiveness, we will not be returning.

LOVE, LOVE, LOVE THIS PLACE! I have been to other VETS where they weren't as friendly, we waited…read moresuper long & they overcharged us so much!! The staff was wonderful, welcoming, informative & super sweet! Prices were fair, we didn't feel like they were tryna upsell or pressured into spending all kind of money on unnecessary things. Will definitely be coming back here from now on. Fabiola helped us and I forgot the doctors name but she was sweet also. Highly recommend!

Super fantastic experience. They took great care of our 16 year old cat. They provided plenty of…read moreexplanations and allowed us to ask a bunch of questions. They are very affordable for an emergency vet (much cheaper than Oak Vet who we've also been to) Highly recommend

Had to update my rating because this place needs MORE DOCTORS on call. I've been in the waiting…read moreroom for 6+ hours, and it's ridiculous that they don't have more staff on hand to meet the need. So many dogs in this lobby are sick, in pain, and uncomfortable. It seems irresponsible to keep all of us in close quarters and waiting. They came out to recheck my pup's vitals a second time because "so much time had passed." Uh, you think? Do better. And for clarity, my dog is here for a potential foxtail in his eye ... which is fairly serious. So make it make sense.

I want to give a more detailed update on Grand Lake Vet. Dr. Partin was wonderful handling my dog's…read moremast cell tumor--she's so knowledgeable, energetic, and a great problem solver. For the surgery, Dr. Jones did an incredible job. She successfully removed everything--it was a best-case scenario, especially since it was a delicate surgery on my dog's face. Dr. Macdonald provided her opinions to the team and is extremely knowledgeable about mast cell tumors. She makes sure to let you know about ALL possible outcomes but always aims for the best possible scenario. That said, the communication leading up to it was difficult. Dr. Berkley was initially scheduled to do the surgery due to a scheduling mix up. She provided some conflicting and alarming information not specific to the medical evidence present in my dog's particular case. She backed out suddenly on the day of surgery after seeing my dog. That shook me a bit, and I think the bedside manner and case review before phone calls could be improved. But ultimately, the care itself from Dr. Jones, Dr. Macdonald and Dr.Partin was top-notch. I'd still give them five stars, because the surgical outcome and overall skill were outstanding and I'm grateful for their service every day.

It's taken me some time to write this review, but I wanted to share how wonderful Grand Lake Vet…read morewas to us. They took great care of our sweet Bailey for the last few years of his life, but the shining star was how they showed up during his decline. Dr. Jones was incredibly attentive, patient, and kind as she walked us through her professional opinion and exhausted all options for our beloved cat. She validated my every fear and concern about deciding when it was time to let him go. When it came time for his last appointment, he was seen by Dr. Caraballo. We had not met her before, but the compassion and warmth she showed us made a world of a difference in a very sad day. The entire Grand Lake team went above and beyond to provide support to not only Bailey, but to his heartbroken moms during the last few days of his life. They even sent us a handwritten card signed by all the doctors who had met him, which was especially thoughtful and touched our hearts. Highly recommend Grand Lake for their high quality care and compassionate veterinary team.

Providence Veternary Clinic took care of my dearest cat for Seventeen years. We were always…read moregreeted with care and concern . The Doctors and staff answered questions, took care of medications, and procedures in a very professional manner. There were callbacks by phone whenever necessary. I am so grateful for their help, Sincerely M.B.

Terrible customer service. Lack of empathy for pets and human beings…read more My dog had his first vet appointment at the Providence on Webster last month. While I spent a lot of money, I was happy to know that my dog finally got some treatment for his arthritis. Due to my schedule, they scheduled me for his monthly Librela shot at the Pacific location. I got a call today (on the day of his appointment) saying that I need a record of his vaccinations before he can get his second dosage of Liberla shot. During the first visit, they never once mentioned that I need to submit his record of vaccinations, as I don't have them. They said that according to CA law, they can't give him his Librela shot without the rabies booster, which is understandable, but I wish they would have told me that even prior to sedating him, giving him X-rays and his first dosage of Librela. Since my dog desperately needs his Librela shot today, I asked if they could comped the $37 rabies shot. They said "no". I spent $1800 on the first vet visit and his monthly Librela shot is $180. I would have never done that if I would have known about their requirements and terrible customer service. The reception stood firm on their $37 rabies shot requirement, never apologized or even empathized with my frustration. It's ridiculous how fast they take our money, then make rules and refuse to compromise because they know that our pets need the car. Very disappointing.

I'm so grateful for Blue Cross pet hospital. Today I made an appointment and was taken in today for…read moremy CoCo ear infection. She was taken well care of. I wish I would have come here sooner. Being that I didn't I was put through so much at another hospital. They were scared of my dog and suggested that I sedate my 6 pound chihuahua in order for her ear to be worked on. I had to do no such thing at blue cross they even clipped her nails. Such a pleasant experience. Im so happy she's feeling better. Thx Blue Cross Leti.

If you have cats, stay away from Calvin Ho. I suspected that my cat had a broken tooth or dental…read morepain, he couldn't eat and drink properly. Calvin briefly inspected his mouth and managed to miss a large lump underneath his tongue that ended up being cancerous. He dismissed my cat without painkillers and offered to return in two weeks for dental x-rays. Thankfully, I felt that he was negligent and went to another doctor for a second opinion. If I had waited longer, as he advised, my poor cat would've been in agony. P.S. My cat hated that clinic, he didn't react the same way in a different clinics. Also even tho their clinic looks delepated, somehow their fee is surprisingly higher then other vets in the area.

Healthy Paws used to be good, but they were sold last year and hiked rates drastically. Then try…read morefailed to process one pet's cancellation and I got charged for multiple months I didn't want.

I was with Healthy Paws for 10 years and they served me well but the fee tripled so I went to Figo…read more THEY ARE THE WORSE FOR PAYING OUT. My dog had an ear infection back in 2014 and she just got it again, they wouldn't pay out. Also, she was diagnosed with Cushings but because she had a blood test with a slightly elevated liver back 5 years ago, again they said previous condition. DO NOT GO THERE.

I have to admit Something!!!…read more I Love Dawgs !!! I think the Oakland SPCA does a Great job of Caring for Animals especially Dawgs !!! Every time I Visit the Dawgs they Seem Very Clean , Healthy and Happy!!!! Lately I been visiting more often!! My Sister is a Big time Dawg Person!!! She lost her Puppy to Old Age 3 Months ago!! She called me up recently and said she was coming to get me!!! We rolled to the SPCA !!! She had seen a Litter of French Bullies /Chihuahua Puppies on their Website!!! We got there before they Opened!! We were the first ones in !!! We visited the Puppies and a Merle Puppy chose my Sister and I !!! So we went to the Puppy Playroom With the Merle and had a Ball with her . The Puppy was so Cute she licked my face then fell asleep in my arms!! My Sister adopted her and named her Killua !!! This is a Baller On A Budget Approved Establishment!!! I Keep My Pimp Hand Strong!!! Number 34 of the Top 50 most Prolific Yelp Elites of 2025!!!!

Super impressed with the vet clinic at the EAST BAY SPCA. Last week saw a Great doctor/dentist who…read moregave thorough explanation of her diagnosis. Vet tech also great at keeping me informed as to progress, details, and expedited blood test, too. Today, i Just dropped off fec. sample to reception and Marina not only expedited, but remembered my name and my cat Onyx's name, too!! Sheesh, I can't remember what I had for breakfast! And she must see dozens of people per day. She also explained exactly when test results come back, costs for services VERY CLEARLY all while managing batch of others in waiting area. Altogether a very well-run clinic with top notch professionals in all departments.

David responded to my Yelp inquiry right away and he was great at following up with a quote via…read moreemail. I'd definitely recommend his services.

Thank you David! I appreciate that you took the time to review the details on our home policy. I…read morehave never had an agent go through our insurance package the way you did. You where patient with us and answered all our questions.

Clean facility. Super easy to book. My dog likes it here, but on two occasions some of the staff…read moreweren't very friendly; no introductions and skimped a bit on the bedside manner. I was also charged for a "nurse visit" in addition to being billed for the actual service we got. Not sure what the "nurse visit" entailed, and it said it was billed under the doctor's name, even though that was not who I interfaced with. If this keeps up, I might need to find a new vet office :/

Market themselves as fear-free but they are not. The vet was awkward with my dog, and my dog was…read moretaken away from me to receive vaccines, nail trims, and anal gland expression. A fear-free clinician practices techniques which comfort the dog and include not removing an animal from it's owner.

Irving Pet Hospital's staff are warm and compassionate. They provide quality care with clear…read moreexpectations and communication. What impressed me the most was their transparent pricing. The invoice reflected the estimate I was given. There weren't any outrageous upsells or shocking additions to the bill. Considering some of my recent experiences with San Francisco veterinarians (looking at you SF Vet Hospital), their honest practice was greatly appreciated. Thanks again.

We take our dog and cat to Irving for their annual check ups since we got them. Irving is…read moreaffordable, and I can always get in touch super quickly if anything comes up. We've got 2 happy healthy pets. They're the best!