I purchased a package for Spray Tan, and when I tried to use it today, the girl informed me that it…read morewas too close to closing and that I should go to LA Tan because they were open later. Not very smart customer service.

Many years ago I had a membership which I no longer used d/t relocation of my job. In the meantime,…read moremy debit card number changed and completely forgot about my membership. Recently I went back to LaYa. in Joliet and was told I had a balance of well over $200. I was not paying that amount and went on my way to my regular tanning place Unlimited Tan. Shortly after my visit to La Tan I received an email stating I was "missed," and the balance would be waived. I continued to receive emails from La Tan one which was customer appreciation on April 24 and ,25, 2026. Perfect opportunity to try out La Tan once again. I arrived and was once again told I had a balance. It appears in order for my balance to be waived, I needed to use a COUPON which had expired 3/31/2026. I guess I was not really missed.

The older lady who is employed here belongs in an office, behind closed doors. She is very rude and…read moreunpleasant. I feel sad for the other kind, lovely ladies that have to share a place of employment with her. Her customer service skills are slim to none. She is NOT welcoming to a relaxing tanning session! I highly recommend L.A. Tan, just NOT this location.

Savannah is an amazing manager! She is always respectable, kind and warming every time I step into…read morethe salon. The staff is also great!

I really wanted to enjoy my experience at Unlimited Tan, but the sales pressure completely ruined…read moreit for me. The manager, Savannah, was extremely pushy when it came to selling products. Even after I politely said "no" multiple times, the sales pitch continued. Every reason I gave for not wanting to purchase anything seemed to be met with another reason why I should, instead of simply respecting my decision. What made me especially uncomfortable was that even when my body was already out the door, the sales pitch still didn't stop. At that point, I just wanted to leave, but I felt like my "no" wasn't being respected. I understand that retail businesses encourage product sales, and I don't mind being offered products. However, there is a big difference between making recommendations and making customers feel pressured. A simple "no, thank you" should be enough. Unfortunately, the aggressive sales approach left me with a negative impression and made me not want to return. But...... I wanted to give a shoutout to Kiley for providing such a great customer experience! She really was the saving grace! She was friendly, welcoming, and knowledgeable without ever making me feel pressured. She took the time to answer my questions, offered recommendations based on what I was looking for, and respected my decisions without pushing additional products. I will only be doing business with her from now on. It's refreshing to interact with someone who genuinely makes you feel comfortable and valued as a customer and not just a dollar sign. Kiley's professionalism and positive attitude made my visit enjoyable, and she's a big reason I'd come back. Thank you for making the experience so pleasant!

This place is a scam! The wait times are ridiculous. They're operating system behind the counter is…read morecompletely ridiculous and they're unable to process or give you any gift cards. The staff at Mokena are the most rude (one in particular) I've ever met. They won't give a refund, even if the people behind the counter mistreat you. Their "corporate" called to try and rectify what happened and told me I was right, but still wouldn't give me a refund when in the history have you ever heard such nonsense? I will be telling every single person I know to never go here ever they steal your money they give you faulty products and they treat you like absolute crap. Wow, just wow is all I have to say about this horrible horrible entity. my husband is 64 years old and they refused to let them tan because the information in their system was faulty and we had paid for a full month of tanning and we were only halfway through the month. Don't subject yourself to this time waste ! Do not give them your money. Go tan somewhere else.

Great beds, very clean and the staff is super nice and helpful. A special shout out to Kennedy,…read moreshe is always friendly and helpful.

The store manager Taylor was SOOOO helpful with both me and my friend! We were asking so many…read morequestions and doing plenty of services and she was so helpful positive and never made us feel bad for asking anything!! she is the best!!

I started going here a little bit over a month ago, and let me just say I love it. Best salon I've…read moreever been too. A little pricy but worth every dollar. Always welcomed with a smile from Taylor my favorite associate, she has recommended me some of the best tanning lotions that changed the game for me. 5 Stars from me always!

I just switched to Unlimited Tan from LA tan. This location offers a wider selection of beds, is…read morealways clean, and the girls working have been very nice. Prices are the best I've been able to find in the area, and they also offer cryo therapy. I just wish there was more locations like LA tan has.

Always a great experience. Friendly, clean, and good deals! Love the stand up beds, great…read morecoverage. Fun staff too.

Bed 7 has been broken for a month. The face tanners do not stay on. It multiple workers multiple…read moretimes. They continue to put paying customers in bed 7.Knowing that it's not functioning properly. Fix it or do not use it. Very frustrating.

Like I said, I get why the $$ were raised, so please don't put words in my mouth. After almost…read more20yrs as a client spending almost 10,000. Dollars there I expected the same loyalty I have given to you

Reached out to Chris about a project I wanted help with waste of time will NOT be coming back their…read moreare a lot of other designers out their

From the owner: Tanning Bed Repair, Sunless Repair, Hydromassage Repair, Sybaritic Repair, Sauna Repair, Cryo Repairread more