Awful experience every time I come in!!…read more I'd never used a tanning bed before this, and this center's business practices feel slimy. On my first visit, the manager sold me products I didn't actually need -- I was nervous and didn't know better, so I went along with it. When I tried to return them and get the product I actually needed, the manager was never in. By the time I finally caught her, it was too late to return anything. I also was never told I could be using a Level 5 bed when I signed up -- I'd been put in a Level 4 the whole time, even though there's almost a $40 price difference between the two. Once I found out, I asked to downgrade my membership for the following month. But now this month, I can't use the Level 5 bed at all. So I paid $104 for July and can't even use what I'm paying for. On top of that, almost everyone on staff has been unhelpful and unpleasant. The one exception is Grace, who's been genuinely kind and helpful every time. My advice: do your research before signing up here, or just go somewhere else.

I have been going to Palm Beach Tan in Naperville for a few months now and have had nothing but…read morepositive experiences each time I go. The staff is very friendly, helpful, and they give great recommendations if you're unsure about what to get. I've heard people complain of long waits but that's expected when there's limited beds that have to be cleaned in between uses. I've never waited more than 15 minutes for a service. Tanning booths and beds are kept clean and organized. This location is awesome!

Very polite, helpful employees. Clean beds and rooms.have a variety of beds for tanning , variety…read moreof red light beds, skin care is very refreshing

Customer Service is terrible. Talked to a lady on the phone, acted like she cant speak english…read more Doesnt understand or can comprehend anything over the phone. Lied about taking down my number for a callback. Called back and magically "lost the number". Doesnt have any fucking brain cells!

There red light bed is so good!!!!! only place I go too !!! Highly recommend ! I use it for pain…read morerelief but red light does so many more benefits.

Lizzie is the best and super helpful! Cute little tanning shop, great spray tan package. Love this…read morelocation.

Bed 7 has been broken for a month. The face tanners do not stay on. It multiple workers multiple…read moretimes. They continue to put paying customers in bed 7.Knowing that it's not functioning properly. Fix it or do not use it. Very frustrating.

Like I said, I get why the $$ were raised, so please don't put words in my mouth. After almost…read more20yrs as a client spending almost 10,000. Dollars there I expected the same loyalty I have given to you

To be honest I was going to give it one star after my last visit the guy working was not helpful…read moreat all didn't take the time to explain anything to me or tell me what was available with the spray tan luckily with the help of You Tube and Tick Tock I had done some research on the system so I at least a some idea. So I figured give it one more try thankfully he wasn't there but a young lady named Gianna was there she made up for the terrible first visit being so helpful explaining the different things offered and even apologized for the Bad first spray tan visit which she didn't have to but it did show excellent customer service on her part

This place is a scam! The wait times are ridiculous. They're operating system behind the counter is…read morecompletely ridiculous and they're unable to process or give you any gift cards. The staff at Mokena are the most rude (one in particular) I've ever met. They won't give a refund, even if the people behind the counter mistreat you. Their "corporate" called to try and rectify what happened and told me I was right, but still wouldn't give me a refund when in the history have you ever heard such nonsense? I will be telling every single person I know to never go here ever they steal your money they give you faulty products and they treat you like absolute crap. Wow, just wow is all I have to say about this horrible horrible entity. my husband is 64 years old and they refused to let them tan because the information in their system was faulty and we had paid for a full month of tanning and we were only halfway through the month. Don't subject yourself to this time waste ! Do not give them your money. Go tan somewhere else.

I just switched to Unlimited Tan from LA tan. This location offers a wider selection of beds, is…read morealways clean, and the girls working have been very nice. Prices are the best I've been able to find in the area, and they also offer cryo therapy. I just wish there was more locations like LA tan has.

Always a great experience. Friendly, clean, and good deals! Love the stand up beds, great…read morecoverage. Fun staff too.

Savannah is an amazing manager! She is always respectable, kind and warming every time I step into…read morethe salon. The staff is also great!

I really wanted to enjoy my experience at Unlimited Tan, but the sales pressure completely ruined…read moreit for me. The manager, Savannah, was extremely pushy when it came to selling products. Even after I politely said "no" multiple times, the sales pitch continued. Every reason I gave for not wanting to purchase anything seemed to be met with another reason why I should, instead of simply respecting my decision. What made me especially uncomfortable was that even when my body was already out the door, the sales pitch still didn't stop. At that point, I just wanted to leave, but I felt like my "no" wasn't being respected. I understand that retail businesses encourage product sales, and I don't mind being offered products. However, there is a big difference between making recommendations and making customers feel pressured. A simple "no, thank you" should be enough. Unfortunately, the aggressive sales approach left me with a negative impression and made me not want to return. But...... I wanted to give a shoutout to Kiley for providing such a great customer experience! She really was the saving grace! She was friendly, welcoming, and knowledgeable without ever making me feel pressured. She took the time to answer my questions, offered recommendations based on what I was looking for, and respected my decisions without pushing additional products. I will only be doing business with her from now on. It's refreshing to interact with someone who genuinely makes you feel comfortable and valued as a customer and not just a dollar sign. Kiley's professionalism and positive attitude made my visit enjoyable, and she's a big reason I'd come back. Thank you for making the experience so pleasant!

I got my very first ever spray tan done by Dina, and I could not be happier with my results. Having…read morenever have gotten one before, I was very nervous about turning orange (as was my fiancé lol). She talked me through the entire process and was so nice and friendly. My spray tan turned out SO well. It lasted about 8 days, and was easy to maintain. I will be scheduling with Dina for all my upcoming events moving forward. Bonus points that she will come to you!!

I'm late to updating this, but Dina so sweetly personally reached out and she is so clearly…read morecommitted to giving clients a great tan and fully customizing it to each persons preference. I'll also say my last tan lasted at least 5-6 days, which is WILD because I workout everyday and sweat like mad, and most tans last maybe 4 days before I have patchy spots, but this was a good solid 5-6 days of perfection! Definitely booking again.

The store manager Taylor was SOOOO helpful with both me and my friend! We were asking so many…read morequestions and doing plenty of services and she was so helpful positive and never made us feel bad for asking anything!! she is the best!!

I started going here a little bit over a month ago, and let me just say I love it. Best salon I've…read moreever been too. A little pricy but worth every dollar. Always welcomed with a smile from Taylor my favorite associate, she has recommended me some of the best tanning lotions that changed the game for me. 5 Stars from me always!

Reached out to Chris about a project I wanted help with waste of time will NOT be coming back their…read moreare a lot of other designers out their

From the owner: Tanning Bed Repair, Sunless Repair, Hydromassage Repair, Sybaritic Repair, Sauna Repair, Cryo Repairread more