Gary and his staff came highly recommended. My wife's engagement ring needed to be repaired. Her…read morering never left our sight and the repair was completed in a matter of minutes. The ring looks as great now as it did the day I bought it for her 25 years ago! !Everyone there is very nice and knowledgeable. I will make my future jewelry purchases there ! Joe

I had a very disappointing experience with this business. I initially brought in two rings, one for…read morereshaping and another for a diamond replacement and repair. The ring that was repaired was significantly over-polished, and I was given a replacement diamond that did not match the quality or grade of the existing diamonds in the ring, which was visibly noticeable. I returned to the store, where I was told the diamond grade and gold weight had not been recorded, though they acknowledged the over-polishing issue and diamond grade issue. I was then informed that a casting would be ordered so my original diamonds could be reset due to the over-polishing. However, when I returned, I was told the casting could not accommodate my diamonds because they were different sizes--meaning the stone measurements were not taken before the casting was ordered. At that point, I was told a fully custom ring would need to be made to fit my diamonds, which made me very hesitant. Eventually, the custom ring was completed, but I was not satisfied with the result. The color of the gold appeared different, and I was never informed that the original ring's weight had not been documented. I later called to confirm whether the ring was solid gold and was told it was. However, only a few months after receiving the new ring, it has significantly bent. My previous ring lasted 6-7 years without any structural issues, so this level of bending so quickly is very concerning. Overall, what started as a repair issue turned into an ongoing problem with communication, quality, and craftsmanship. I am very disappointed with the final result and the overall experience.

I've been a customer of Gross Brothers Jewelers since introduced by a friend nearly three years…read moreago. I've always found the brothers and staff to be honest, reliable and sincere in their transactions. If they tell you they will get you a watch, they come through. Christina is the new buyer and Rolex rep. She is amazing to work with. Gross Bros is not your typical AD. They've come through four times for my family. I'm waiting for my wishlist watch but confident that I will one day get the call.

Great experience purchasing a watch from Tara. Highly recommend this Jewelery store.read more

Great doing business with Jeff. Fair offer would recommend to everyone looking to buy or sell.read more

Extremely pleasant staff with upfront pricing on their items. I came here for watch battery…read morereplacements and was very pleased with the service and the reasonable rate of $10/watch.

Stopped by at Brilliant Earth within the Roosevelt Field Mall to check out engagement rings. Shout…read moreout to Matthew for giving us solid recommendations and clear explanations! Liked how he asked for information without being too pushy. We received ring information via email and it was pretty straightforward to adjust the diamond requirement settings! They also have an option to set up appointments to see different diamonds to help compare. Warranty plans were reasonable. The interior was also very aesthetically pleasing with nice couches for any longer consultation process.

Went to the store with questions and was told I would be emailed back from corporate in a day…read more It's been a week and I've sent additional emails and nothing back. Terrible customer service. Going to go to a different jewelers and never coming back. I was trying to by a tennis bracelet for my wife as a push present.

This is such a low class location and company. My husband bought me a pair of black earrings for…read moreValentine's Day via mail that I didn't like. Even though in big letters they advertise free returns, in the small print it says they don't refund the $10 delivery fee. My husband goes to the store and they won't give it back and point him to call customer service to get it back. The woman also awkwardly hit on him and told him he had nice eyes when he was returning a gift he said was for his wife. On top of that, when we spent a half an hour on hold with customer service, we were told they never return the delivery fee when my husband was told to call in the store. Such a low class company. Will never buy from them again.

I used to come here pretty often, and the last time I was here was over 3 yrs ago with my mom. Back…read morethen, she would usually end up falling asleep in their coffee room--which I see is no longer here. Anyway, I came in today to buy a small stackable ring and ended up walking out with a totally a different ring! ‍

I miss Envie in Garden City. The staff and store was lovely. It always was an enjoyable experience…read moreshopping there. The unique and artistic items were beautiful. I still get compliments on the many things bought from them. COVID has destroyed many local businesses. It 's a shame on so many levels.

The "store credit only" policy with reference to returns is unacceptable and I will no longer be…read moreshopping there. I had the item 3 days, it didn't fit, I brought it back. Be warned to try your items on before leaving the store. Totally unacceptable. I'll shop 2 stores down at Madison's niche (full credit on returns.).

My father brought his Omega Speedmaster Moonwatch to be fixed by John Frucci. He gave them a…read moredeposit of $500. I have texted John Frucci multiple times, and sent him a picture of the receipt. He did not get back to me. It was only when I told him that I was going to the police that he texted me and said he would look into the watch. I never heard from him again, although I have tried to contact him multiple times. I believe he is taking advantage of my 80 year old father.

I went to Frucci Jewelers looking to (possibly) purchase an engagement ring. they came very highly…read morerecommended. The tall gentleman, whose name I believe is "John" was very professional and patient with me as he gave me a complete lesson on diamonds and even showed me several examples through a microscope. I did not purchase anything on my first visit but returned after looking around a bit with other stores. I eventually return to Mr. Frucci and purchase not only a diamond engagement ring, but had my watch repaired, as well as buying my mom a pair of earrings. They are absolutely the only people I will go to now because I feel that they are the only honest game in town. Jim Germanakos Elmont

Highly recommend this reputable jewelry store and John specifically .... We had a deep conversation…read moreregarding diamonds ( mined and lab grown ) and they are highly rated and trusted for good reasons!!!! Thank youuuu

This is an ongoing review because I'm not quite done with Herricks Jewelers. Technically I guess…read morethis review dates back more than just a little under this past year. My knowledge and involvement with Herricks Jewelers has been going on for quite some time and I'm happy to say it's been filled with positive experiences. So maybe most of my previous trips were for battery watches and small things like that, but when my (at the time) girlfriend and I were looking at engagement rings, I knew HJ had to be one of the places we go. The employees there make the experiences very personal and they're anything but pushy which you like from a small time local store (unlike Jared who tried to get me to buy a ring on our first trip ever looking!). I'll say that intimate touch takes things very far because I felt comfortable in wanting to purchase my (now) fiancée's ring here. As important as the staff is, price will almost always be a bigger factor when it comes to jewelry. At Herricks Jewelers I really feel/felt like I was getting my money's worth and at a respectable price. This was accurate after her ring was appraised for a nice chunk more than what I paid. Herricks was also great at taking care of any little snafus we had with the ring (diamond placement, size, ring color). This did take some emailing and back and forth, but none of these needs were charged as they really wanted to get the ring right for us. Overall, Herricks Jewelers has been around for a long time and I hope it stays that way. With a friendly and trustworthy staff, formidable prices, and a decent selection of jewelry, it's tough to turn down a trip here. As stated, this review is ongoing because we'll be coming back soon to take a look at wedding bands!

They say that good things come in small packages. This store is definitely one of them. This…read moreshop is located on a small road that goes into the Mineola LIRR train station from MIneola Blvd. There is some parking on the way in and then a little further into the station. It's not unlimited-plentiful but there seems to be enough metered parking available. This is a wonderful shop and Nilesh and his wife are the owners and people you will speak with once here. I had agreat experience having some old items repaired and purchasing new ones. They are also proud members of the Mineola Chamber and here to work with our Mineola residents and surrounding guests They have a lovely inventory of gifts for both male and female and a very nice selection of watches. Nilesh designs jewelry and when you see it, you will be very impressed. As far as retail goes, I feel very comfortable in this shop. KUDOs to the team at Pristine Jewelry.

Perfect local small jewelry store for repairs and new purchases. Family owned and extremely…read morefriendly and easy to deal with. Prices are reasonable and repairs were expertly done and on time. You won't be disappointed.

I have been a patron of this business for many years and I can't say enough good things about it…read more Andy and the staff are great at helping you to find exactly what you're looking for whether it's a piece for yourself or a special gift. The pieces are very unique and really beautiful and the prices are reasonable. In addition, Andy has made several custom pieces for me through the years and they all came out perfectly. The customer service here is absolutely top shelf! I highly recommend this business.

Amazing Jewelry store! The owner and staff go above and beyond to help you offering you their…read moreundivided attention. Great selection and reasonable pricing. Highly recommend