Had a beautiful Omega watch stolen when traveling and Lou was a life saver. Found the same watch…read morethat had been stolen and had it delivered in a timely fashion. just love my watch! This watch meant the world to me because it was my very first anniversary gift from my wife and we just celebrated our 25th. So it meant a lot to me. This is a watch that is hard to find, but Lou found it. Thanks Lou again.

Fantastic service. I had a broken clasp on my watch band and they repaired it to new within hours…read moreand at a very reasonable price. A pleasure to deal with the Rockefeller Center location

I finally got the call and was able to purchase my watch recently, and I couldn't be more pleased…read morewith the experience. I want to give a special shoutout to the incredible team at Bucherer Roosevelt Field--especially Janny, Brenda, Sonia, and Shar. From start to finish, the entire staff was courteous, professional, and truly made the buying process seamless and enjoyable. Their knowledge, patience, and attention to detail made me feel confident and valued as a customer. I highly recommend this location to anyone in the market for a luxury timepiece, and I look forward to doing business with them again in the future. Thank You Francis

What's with the name change??…read more When I worked in NYC, how I came to know the brand was the small Tourneau shop on the corner of 7th by Penn Station. Now it's Bucherer Roosevelt Field, a well respected name in the industry. I've been coming to this location for watch batteries and Rolex tune ups. The technicians on staff are certified to work on many different brands of watches. Except they no longer service Shinola. (I went to the other watch place in the mall) While browsing around the store while waiting for them to find my watch from repair, I noticed the sales people were very courteous and professional. They said the store offers a watch trade in policy and secure the financing. It's nice to know I don't have to travel into NYC to purchase high end and quality brands.

Great doing business with Jeff. Fair offer would recommend to everyone looking to buy or sell.read more

Extremely pleasant staff with upfront pricing on their items. I came here for watch battery…read morereplacements and was very pleased with the service and the reasonable rate of $10/watch.

He was so kind and generous with his time! I would recommend him to anyone!…read more I appreciate the work he put into fixing our clock.

The owner was so nice to talk with and he shortened my watch so quickly. Highly recommend this…read moreplace .

This place is a rip off they will tell you one price then double it when you hand over the item…read more They said 20 to remove 3 links which takes about 5 mins to do then they wanted to charge 35 and then all of a sudden they say it's 40. 3 different prices for the save watch. Honest you can do it yourself from a youtube video with out any tools and if you want tools Amazon has them for 5-15 bucks. Dont waste your time or money with this scam. The products they sell are crappy and or over priced. Also the lady and the tiny dude suck at customer service.

I took two watches to have batteries replaced. When I…read moreReturned, one of them had the glass cracked. I do not believe I gave it to them this way. Very unsatisfied. I will not go back.

The location of the watch and jewelry repair is pretty difficult to find at first. It's also I…read moreconveniently located NOWHERE near the jewelry section. The wait was a bit long, as only one person was there to conduct repairs. The person helping was very kind. I was there to remove links from one watch and replace the battery in another. He saved me some money by showing me how to make the watch fit without him having to actually remove extra links. He replaced the battery on my other watch and set the date and time, which for some reason I wasn't expecting. Overall a pleasant experience.

The service is horrible. We arrived upstairs at the watch and jewelry repair and no one was at the…read morecounter. First, we bought the watch on the first level and had to go upstairs, which was a difficult location to find. Then we arrived and there was a note stating, "will return at 8:15pm. She did not return until 8:20pm. A customer should not have to wait indefinitely for service.

Avoid Ralph at All Costs - Incompetent and Dishonest…read more I'm writing this from the courthouse where I've just filed a lawsuit against Ralph. That alone should tell you everything you need to know. I brought my father's watch to Ralph for a simple gasket replacement. It's a diving watch he wore while serving in the military, and I'm heading to Ukraine to serve myself--I wanted to wear the watch in his honor. I chose Ralph because of the many glowing reviews online. Big mistake. The first red flag was the overwhelming smell of marijuana in his shop. I dismissed it at the time, thinking maybe it helped him focus on delicate work. I couldn't have been more wrong. When I first brought the watch in, it was functioning well--just running about a minute slow each day. All I asked was for Ralph to replace two gaskets. We agreed on $200, which was all I could afford as I won't be working for the next six months during service in Ukraine. For such a basic job, it was a fair price. A day later, I called to ask if he could look into the cost of a new crystal. After not hearing back for a couple of days, I followed up--only to be told he had already replaced the crystal for $150 without my consent. When I told him I wouldn't have agreed to that, he flew into a rage, yelling about how he wasn't making enough on the job. It became clear to me he may have serious issues, possibly substance-related. When I finally went to pick up the watch, the bezel no longer turned. Ralph claimed I had damaged it myself, which I hadn't. Then I noticed the self-winding mechanism wasn't working. He insisted it was fine, despite clear evidence to the contrary. It was rubbing against the back plate. I stormed out taking my watch, but later returned, hoping he would take responsibility. After more yelling and resistance, he begrudgingly agreed to take another look. Weeks passed. My departure date for Ukraine got closer. Today, 2 days day before I leave, Ralph texts to say the watch is ready. I go in--and unbelievably, it's in worse condition than before. The winding mechanism is not working as it should. The bezel now turns, but it could easily be roomed with a thumbnail. I walked out refusing to pay. This time, he followed me outside, becoming aggressive. I told him I would see him in court. Later that day, I went to another, far more competent watch repair professional. He opened the case and immediately found the issue: the movement wasn't seated properly, and the retaining ring was missing. I know that was there when I gave it to him because I open the watch myself to see what gaskets were needed. Without it, the entire mechanism is unstable. If a replacement can be found, the watch might be salvageable. But it's an older model, and chances are slim. This isn't just a watch--it's a deeply sentimental piece of my family's history. And it's also quite valuable. Ralph, if you're reading this: You know exactly what happened. That retaining ring didn't vanish on its own. It's either still in your shop or you carelessly threw it away. I don't forget things like this, and I'm not letting it go. Ever. To anyone considering trusting him with something valuable: Don't. The reviews are misleading. My experience was a disaster, and now I'm left with a broken watch and a legal battle just days before leaving. Also, take a moment to read the negative reviews--those are the accurate ones. Many people have had experiences similar to mine. And look at his responses: full of excuses, never accountability. He clearly lacks the ability to take personal responsibility. Pathetic. Take a look at the photo I've attached. You can see at nine and 10 o'clock the space between the watch face and the case itself.

I dropped off my Panerai and Omega for polishing on Thursday and received a call on Monday that…read morethey were ready for pickup. Both watches were restored to mint condition-- the Omega had significant scratches and the Panerai had a ding, all of which were flawlessly repaired (check attached pictures). Excellent service at a reasonable price. Highly recommended.

It was less than 2 years ago when I felt that it was the right time to propose. I visited the…read moreWestbury, Long Island branch to pick out the stone and sealed the deal for the complete package. I will explain the history but let's focus on this branch first. Jared was and till this day is my favorite jewelry store. From the non pushy, fake sales, or using a calculator to get you the final price is completely out the door. You get professional service with no marked up prices. What you see is what you get with experienced and super friendly staff. My wife is extremely happy with the set on, and other gifts that were purchased here as well through the years. One suggestion when you plan on proposing or getting something small don't forget about the protection plan. Getting a ring resized, refinished, polished once it shows signs of fading everything is covered. They say diamonds are forever so the ring should be clean and looking like new so it's very well worth it. Jared has a diamond guarantee when you keep up with the 6 month check ups. It's the perfect store for any occasion. For those who care or just want to learn more here is the background history.... My relationship with this business started over 10 years ago in North Carolina, and as I think about it now, it helped me prep financially for the long run. So by browsing the store I found a sort of vintage looking set that came with a band as well. At the moment I was nowhere near proposing nor marriage but absolutely felt that this would be the perfect set for a future wife. I decided to purchase the bands with no stone and called it a day. The set remained in the safe for many years and it wasn't since about two years ago that I had to fill in the empty setting. I didn't even think about going anywhere else, and now I knew the size of my future wife's finger. Years later the protection plan covered the size change and complete cleaning.

This is such a low class location and company. My husband bought me a pair of black earrings for…read moreValentine's Day via mail that I didn't like. Even though in big letters they advertise free returns, in the small print it says they don't refund the $10 delivery fee. My husband goes to the store and they won't give it back and point him to call customer service to get it back. The woman also awkwardly hit on him and told him he had nice eyes when he was returning a gift he said was for his wife. On top of that, when we spent a half an hour on hold with customer service, we were told they never return the delivery fee when my husband was told to call in the store. Such a low class company. Will never buy from them again.

This location does have a decent selection of merchandise. With that said, I've gone here when I'm…read morein a pinch looking for something very specific like a neutral heel for an event or a bridal shower gift and had difficulty finding an item. I noticed a lot of the women's shoes that are on the shelves as of July 2026 are made of man made leather and not many leather options. I know it depends on the time of year but I found this to be quite disappointing especially when a lot of the shoes are $49 and up. With any Nordstrom Rack the inventory can change weekly. I want to put that disclaimer out there. During my recent visit, I did see some dresses in the rack that had some rips. Really visible ones and it was shocking. They were on a sale rack but they were visibly and terribly damaged. When we were in the store, no one greeted us or asked us if we needed assistance. I felt a little bothered by this as it did not seem on brand. We were in the store for about an hour and 15 minutes most recently. It may have been that it was about an hour before closing. When the location was closing, the person was very kind on the intercom and it was so nice. I remember being in Saks 5th Avenue a couple of years ago and they were yelling at customers to get out. The kind goodbye without feeling rushed felt like nice hospitality that would make one want to return to shop. Please note this location is on the second floor and an escalator or elevator is offered to arrive on the second level.

The Nordstrom Rack in Garden City, located at The Gallery At Westbury Plaza earns positive marks…read morefrom me for its organized layout and stellar designer finds, though sometimes there are occasional long checkout lines and inconsistent customer service. The store has strong inventory of brand-name shoes and designer handbags. Unlike some discount stores, the clearance racks still feature recognizable high-end brands. It operates like a treasure hunt, meaning if you see something you like in your size, you should grab it immediately. The store is relatively well-organized. The fitting rooms offer great lighting and the parking is usually ample, except on peak holiday or weekend afternoons. I commend floor staff for being kind and helpful. However, I have noted that limited open registers can result in slow or backed-up lines during the weekends.

When I stopped into Jewels by David Lloyd I got so much more than I expected. I found a jeweler…read morethat was not only honest trustworthy and knowledgeable but David is also passionate about his craft and his clients. I found a jeweler for life. It has been over a year since I walked through his door and I still wake up every morning and love the beautiful creation on my finger and to this day still get compliments on what a beautiful wedding ring set I have. I had been searching all over the island for the "perfect" wedding ring set. I had the perfect diamond in a setting that I liked for all of 2 weeks although it had sat on my finger for more than 8 years. This perfect 2.5 carat, 8 sided diamond, with 88 facets sat in a weak tulip setting that I allowed a jeweler to talk me into and I was determined to not let that happen again. I had an idea of what I wanted and I set out on my search. My fiancé and I hit every major jewelry chain on Long Island and they all had the same type selection and ALL tried to get me to settle for what they had in their display case. Some had even refused to set my diamond in one of their settings and suggested I just buy what they had to replace my near flawless diamond. With 20 days left before I had to leave on my wedding cruise, I decided to stop into that little jewelers next to the Whole Foods in Jericho. I had always wanted to check it out and I figured I was going to have settle again so it wouldn't hurt. I was greeted with warm genuine smiles from David and his staff. I told them what I was looking for and although they had beautiful things that could be modified to be close to what I wanted, nothing was exactly what I was looking for. Then he said the most amazing thing to me. "I can see you are not happy. Why don't we just make it?" And he did. I drew what I wanted on a piece of paper. He took measurements of my diamond, redrew what I had with measurements to give it scale and proper dimension and within an hour my vision was on paper and becoming a reality. He had less than 3 weeks and worked with his team around the clock to create a mold, cast the ring, find 12 perfect diamonds to go with my solitaire, make sure it fit my finger and set my diamond into it, and rhodium plate it. There were many nights (way after the store was closed) that we texted back and forth the work out the details to make sure he was creating what I wanted. David did not want me to settle. It was clear that client satisfaction is his priority and he is truly passionate about his craft. He never charged me a dime extra for his late nights and completed this set for less than a ready-made set at the big chain retailers. When the day came and my ring was complete, it was the most beautiful set I had ever seen. It was better than what I envisioned. We named the rings, The Geslani set, after my new married name. I am stopped by random people who comment on my rings all the time. It has a "peek-a-boo" feature built in where the diamond placed on the side of the wedding band can been seen through the engagement ring. Each of the diamond tips in the channel setting, can also be seen through a side opening of the wedding band. This thing sparkles for miles! Thank you David for your commitment to excellence.

I called David Lloyd in New York and asked if they could send me a photo of their recommendation…read morefor a gold chain. Instead of sending a photo, as I requested, the only response I received was, "What is your price range?" I was disappointed that they didn't seem interested in helping me or showing me what they had to offer. I decided to purchase my gold chain from a local jeweler instead.