Bryan Heating & Cooling did a furnace tune-up, and a pre-listing inspection. Found everything in…read moreworking order, and let me know that two parts were close or at their end-of-life: capacitors out of spec. No hard sells or unexpected up charges. I wanted to do the capacitor replacements myself, and they let me know what I needed to do to accomplish those tasks. I'd say 90% of my HVAC tune-ups do not give me the actual spec vs out-of-spec notes for wear & tear items like capacitors. Bryan H&C is the ONLY one to spend the 2 mins letting me know some pointers, since I wanted to DIY the repair. If you hire them, know that It's a small shop. Be flexible on time and scheduling.

Needed an emergency furnace repair and received quick communication and service at a fair price…read more The furnace was fixed quickly by a friendly technician. Thanks!

I'll keep my 5 star review. We decided to get a new air conditioner, got several quotes and Rob…read morewas the only one that diagnosed the entire issue with our air conditioning (needed another return and register in an added on master bedroom) instead of just getting a larger air conditioner that other quotes pushed. Loved the service from start to finish.

I had an excellent experience with Airforce Heating and Cooling. From the start, they were honest,…read morereputable, and incredibly knowledgeable. They quickly diagnosed my HVAC issue and clearly explained what needed to be done, offering me multiple options to choose from. Unlike other companies that might push for a new unit, Airforce was brutally honest and only recommended what was truly necessary. I really appreciated their transparency and integrity. I highly, highly recommend them for anyone's HVAC needs--trustworthy, professional, and reliable.

They are certainly at the high end of the cost spectrum, which would be fine if they provided the…read morecustomer service equal to that higher cost, but they use a automated system that will bombard you reminders and calls which is irritating. They are very friendly and the technicians are very professional however. We used them to do electrical wiring for our basement, it was two new breakers to install three light switches and a dozen led light boxes, just under 7k. They were supposed to do plumbing of a bathroom sewage pump, valve for a softener to drain, and shower install with a rough out for a sink, 9k. They miss-scheduled the appointment for plumbing and instead of just saying oops let's fix that they spent their time telling me I scheduled Monday and Tuesday and it's a two day appointment so that's why I am receiving multiple reminders for my appointment on Monday and Tuesday to start, despite my repeating it is Tuesday and Wednesday because I would not be home on Monday as I told the tech who did the estimate. The electrical part they would not take payment for until they finished the job despite my request to pay as they go. Since it requires the plumbing team to finish first they said they would come back when their plumbers finished, still daily texts and calls to schedule the final electrical which according to their tech couldn't be done until the plumbing THEY were scheduled to do. Their AI based system is terrible. Their work is quality and their human customer service team is frustrating but friendly. We canceled the plumbing and now will cancel the finish work for electric as well. Too expensive to justify these annoyances in my opinion. We were convinced to buy their service plan for our ac and electric, not sure what that really gives us but we won't be using it now anyway. I'd caution anyone from using them without a few estimates first.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

Excellent experience with this company. Good pricing, high value, and quick to respond to an…read moreappointment request. I appreciate that they also have a yearly maintenance program that is also a good price. I hired them for my rental house, once my tenants let me know the AC wasn't cooling, and they got me in pretty quickly. The tech was ver my knowledgeable and respectable. All in all, a good experience.

This company will sell you a yearly maintenance plan, and then when you schedule a yearly…read moremaintenance visit, weeks in advance, they will then ( literally every time) cancel your appointment sometimes just hours before. DO NOT AGREE TO A SERVICE PLAN, THEY WILL TAKE YOUR MONEY and then will attempt to not fulfill their obligation.

I needed a new ac system and I thought, here comes the sales pitch but Jim Bridges was super nice…read moreand professional. He wasn't pushy and the prices are very reasonable. They didn't try to rip me off and I felt very comfortable and satisfied!!!!

My dryer wasn't working well and kept giving me notifications that there was an air flow problem. I…read morefinally had time to call and have someone come to clean the vent. Family Heating and Air was able to get me in with next day service. Wow! I'm so glad that I called! Blocked dryer vents can cause house fires, and now I'm at lower risk because I've had the vent cleaned. I called our regular HVAC company and they don't do vent cleaning. I called another HVAC company that we've used and their price seemed high. I discovered Family on Google and their had exceptionally high ratings so I called. Not only were they super friendly and kind, they were able to get me in the very next day and at a very reasonable price. Clay, the service tech, was on time and super personable. He got right to work and had the vent cleaned in no time. And when he showed us what came out, I was mortified. I'm very grateful the house didn't burn down and that my dryer will actual work now!

My original review of Chapman was in 2018 and centered around my wonky but still operational…read morefurnace. This time around, I've gotten the chance to try out Chapman to address some electrical issues in the house. Truthfully, I wasn't aware that Chapman handled electrical. I'd begun having some significant electrical issues a couple weeks before Thanksgiving. I called another company that I'd used for a smaller project with good results. They came over and did some minor adjustments, however, they noted there were significant issues and planned to send me an estimate. They did let me know this "fix" was more like a band-aid and the significant work was inevitable. It was less than a day when the "band-aid" stopped working. I waited a bit anticipating their estimate, though also disappointed that they'd done such a weak fix. Finally, things got WAY worse. It was shortly before Thanksgiving and the situation was urgent. I left a message for Chapman anticipating that I was likely out of luck for the holiday weekend. My general sense was that was their plan, too. However, I think the rep (I believe her name was Hannah) heard the panic in my voice and I explained my situation. She arranged for a technician to visit the house the next day. This tech did agree that the issue was serious and warranted a few major repairs. He explained it well and explained my options. To be honest, I'm usually quite cheap. However, when he gave me two options I went with the more expensive option as I really wanted to make sure the fix was done properly. I was tired of band-aids. They used my initial service call as a down payment and the electrician, Rodney as I recall, scheduled it and made sure he would be the electrician for the project (NOTE: In reality, this ended up being a 2-3 person job). The only slight hiccup was that I'd been told they'd arrive at 8am. In reality, I called them at 10am and learned they were having trouble finding one needed part. That was fine, though I should have been called. Around 11:15, and somewhat surprisingly, they arrived and dug in. Seven hours later? They were done. I was particularly touched by a neat gesture - I'm a wheelchair user. In their estimate, the electrician had written that he'd be putting my new panel in at wheelchair height. This wasn't something I asked for particularly, however, it was a pretty cool gesture recognizing my needs. Rodney explained everything and was entirely work focused. He completed the work as promised and the cost was exactly as quoted. He explained a couple other concerns - including one that wouldn't be a Chapman issue, however, he explained how it could impact the electric. I've now had Chapman work on my furnace and my electric. Are they more expensive? Yeah, I'd say so. If you're looking for a budget electrician, Chapman probably isn't that. However, in all three visits the work has been done and done well. They've avoided band-aids and actually fixed issues. Their quotes have been accurate. The employees have been professional. With the exception of today's tardiness, the experiences have all been impeccable. Truthfully, I should have likely called Chapman first. While I may not call them for smaller issues, the truth is for me it's worth a bit more to get the work done right. The work is warrantied and I now have a system that should last for years and is also accessible. That other company? I still don't have their estimate. Chapman wins.

With the freezing temperatures, we had a water line burst and flood our furnace. I called Chapman…read moreand they scheduled us for both repairs the same day. The furnace tech diagnosed the furnace as needing at least a new control board and couldn't be sure other parts weren't bad. The furnace was full of ice. Based on the price of the potential repairs, it made more sense to replace the furnace. The installers arrived first thing the next morning and we had heat around lunch time. Everyone from Chapman was clean, courteous and did great work. It wasn't cheap for any of this, but we feel that the prices were reasonable, especially since we were 100% done the very next day.

Had the whole HVAC replaced. The experience from the beginning (price quote) till the job was done…read morehas been smooth sailing. Dustin (one of the owners) has been really good with communication and honors what he has offered price wise. His crew (Tyler and Cody) have been thorough with the installation and not rushing to get the job done. The installation was better than initial install when the house was build as the pipes, plumbing, and wires are more organized. Definitely recommend this small business.

I moved into my house, and the day I moved in there was no cool air blowing…read more I spent three weeks contacting several HVAC companies and professionals around the city. Each one had different ideas and different prices. By the time I contacted Roy Rogers I felt like there was no hope. That i would just be out of AC for most of the summer. Roy was able to get to me as quick as he could. He also offered me the ability to finance what I couldn't pay right away and had a brand new unit and new wiring for my AC within the same week. Along the process Roy explained to me every aspect to my situation and what the best posible solution would be. The pricing was very reasonable. The service was very high quality. The experience incomparable to others within the Indy area.

If I could give negative 5 stars I would. This started out okay and went rapidly downhill. I…read morepurchased a whole new system. 96% efficiency furnace and new HVAC unit. It was installed in the winter and it struggled to keep up all winter. Summer came and my house was 78 degrees set on 68. I had the owner Adam out to check it out. He came out 4 times checked several things and could never figure it out. Finally he went into the attic and looked and his workers didn't hook up two different vents. He then realized he put the wrong size coil in and had to replace it. My house had 85% humidity in it. After he replaced that it finally worked for the most part. Then here comes winter again and my furnace stops working. I called Adam and he wouldn't even respond. I tried calling texting and messaging on their Facebook, no response. I gave him multiple opportunities to make this right and he has completely stopped responding. I am trying to save anyone else from him and his horrible work. I had to have another HVAC company come out and fix his work. Beware!

From the owner: Great HVAC service. Honest, reliable, affordable. We have great references and do work for some of…read morethe biggest names in the Indianapolis area!

Words cannot express how happy I have been with the service received from these guys…read more I had them originally come out due to a water issue with our air handler as the second opinion after the first company was unable to identify and correct the issue after five trips. I intentionally only gave Alex and the Fellowship team descriptions of the problem, but none of the theories from the other company. Alex was able to locate the issue and show me exactly what it was in under 10 minutes. While they didn't have the needed part in stock, they were able to get a temporary fix in place so we were not without A/C during the peak of summer and returned to fix our unit as soon as they received the part from the distributor 3 business days later. At no point in the process did they try to upsell me, and they were very transparent about the cost of parts for the repair, and the potential complications that could lead to more or less labor cost on the final bill. Alex himself was very friendly, professional, and trustworthy. I would 100% recommend this company to anyone looking for HVAC assistance. They strike the unicorn balance of value, expertise, and service quality.

07-22-2022 They've…read morenow installed three whole house systems for friends of mine. 100% happy with the work and price. There is a reason people trust these folks. ++++++++ 09-22-2021 Great locally owned business with three generations working there. Perfect for routine service. They've done all sorts of weird jobs for my older house, including ductwork, servicing an old exhaust fan from the 1950s, and removing an ancient humidifier. Give these people your money.