Unfortunately, I have had the same experience as recent posters - contacted by email and text, and received no reply.

Never respond. Sent an email and took forver, then called him, he said will call back and reply email but never answer. Final attempt with a text message with pictures but again, get ignored. What a bad customer service !!!! Go elsewhere. read more

E-mailed them for an estimate. They never responded. The repair I inquired about was small. Maybe they figured it wasn't worth their time, but to not respond is highly unprofessional. read more

Vince did a great job! I wasn't ready when I first contacted him, but he stayed in contact with me, and followed up which is more than most people have done out here. He fit me in on a Sunday. His pricing is very fair. And his work is fantastic! Highly recommended read more

Don't fool by his website photos. He is no longer going to customer's location. After the quote for $95 for little job, he told me I have to drive to Burnaby to get the job done. Not a shop, he's just doing it do side street, that's ok if he do a good job like his website. Unfortunately, I was extremely unhappy with his job, worse than I do it myself with touch up paint. He finally refund me $40. He used the brush to paint it. Is it worth $95? I will definitely not recommend to anyone. Buy a touch up paint and do it yourself will be better, at least paint colour matches. LOL read more

Unscratch Auto Scratch Repair - Before - Auto Detailing Near Me

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Vince communicated well through email, gave me realistic expectations on what I could expect for the price I was paying. I just wanted a few small chips touched up on my rear bumper. I gave him my factory paint code and hoped for the best. When he arrived and did his inspection he noticed that I had a few chips on the front bumper and offered to touch them up for free. Years ago I had touched up the front bumper, sanded it and used a polishing compound, and had totally forgotten about it. When he finished and I paid it was dark in my underground so I thought it looked ok. When I saw the touch ups in the daylight they were even more noticable than before! Especially the front bumper. I had a very specific paint color of Palladium metallic silver and he obviously used a standard Honda silver. In all honesty, the touch up on the rear bumper, even in the wrong color is passable. The chips were so tiny that I can kinda live with it, though I am annoyed. The front freebie bumper touch up is driving me nuts cause you can see it from 20ft away. Whereas before it was finished to a point where I had completely forgotten about it. read more

My car was looking pretty rough with lots of deep and superficial scuffs. Vince gave me realistic expectations and an affordable quote. Communication and customer service was great, was quick to finish the job, and I was very happy with the finished product! read more

Thank you very much for your great job in fixing up the deep long scratch on my bumper! Vince came to my apartment parking lot on time and the service was quite fast for around 45 mins. Now the scratch is completely gone and my car shines again! read more

Unscratch Auto Scratch Repair - After - Auto Detailing Near Me

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I could not even get as far as having my scratch fixed with these guys because the service was that poor. I feel so let down. As I was unable to send pics by my phone I sent them by email as suggested on the website for an estimate. Having not heard back I phoned and was told by the gentleman that answered that he "hadn't checked his emails in a while" and would get back to me by the evening, which he did not. I figured out the issue with my phone and texted the pics the next day, reminding him of my phone call and email. After a prolonged delay he replied with an estimate, and we set up an appointment which I planned my day around. The day of the appointment he cancelled with no reason, later texting "sorry for the change of plans". He asked me about rescheduling on the weekend, I told him I worked the weekend, but offered times I could do, or even to find another way to get to work and to leave my vehicle outside my home so someone could come by. I waited all day with no reply. I think if a business cancels an appointment with no explanation, it really behooves the business to work hard to reschedule to show you they appreciate your business and respect your time. This did not happen with Unscratch. The work I needed wasn't extensive but I could have become a loyal repeat customer. I would recommend someone like colorworks who have a mobile service also and professionally replied in a timely manner to all my communications. read more

Vince fixed up a fairly large keyed area on my trunk. I brought the car to him with a grain of salt, not having high expectations given the reasonable price as well as how deep some of the scratch was. I returned 50 minutes later and was quite amazed to see my newly unscratched trunk. Sure, upon deep inspection under angled light reflection I can still see a couple of the scratch, but you will never get rid of something scratched so deep. Overall, I paid a very reasonable price for a very professional work done which I was very thankful for and happy with! Rather than paying 3x the price at a bodyshop, I'd recommend Vince. read more

My friend's dog jumped on the car and scratched it pretty badly, scrabbling with huge nails all the way down the passenger side door. Vince did an excellent job for a very reasonable price. The car looks 100% better than when I left it with him. He did a great job of matching the RAV4 blue. He even polished up the headlights, because they were quite bad. All in all, he was courteous and responded to emails in a timely manner. Super pleased with the result. If you want factory perfection, take it to a body shop and pay 10x for the service. Vince is doing this out by where he lives, for a really reasonable price. He met me outside, I waited at the park for maybe 45mins-1 hour, answered some emails, did some reading. He texted when it was done. Couldn't be easier. read more

Impressed! Vince is a artist... he under promised and over delivered! He fixed the scratch and knocked it out of the park. It was a great experience and would recommend "Unscratch" in a heart beat. read more

I had three vertical scratches on the fender of my new struck, one of which was quite deep. Vince was very honest about what could be done, stating that it wouldn't be perfect without an $800 intervention, so I chose a $125 option instead. After an hour, he was done, and if you didn't know exactly where the blemishes were, you wouldn't know there scratches at all. Looks good now, whereas before, the whiteness of the scratches was obvious, and I noticed them every time I approached. Not now! Will use him again for sure. read more

Recently, I went to have my car done by this company and I must say that a truly exceptional job was performed on my rear passenger side door that had various scratches on it. It took a bit longer than expected but that's because the one panel was very scratched and I didn't mind because the outcome was fantastic! I will be going back to have the rest of my car done as I was very pleased. read more

I am so glad I found unscratch online. My car had a few scratches on it, particularly one pretty deep scratch on my front bumper. I contacted unscratch and Vincent responded and was able to schedule an appointment almost immediately. He fixed the scratches at my work, did it fast and efficient, prices were very good (low)! I am extremely pleased and will definitely refer him to anybody who needs to touch-up/fix scratches on their car. read more

I had a scratch on my car and we tried doing it ourselves and it just got worse, so I decided to call Unscratch auto and see how much the quote would be. Vince answered our call on our first try and he asked me to send photos of the scratch, after sending the photos, he gave me a callback with a great quote! He then got me in his schedule the next morning and got my vehicle back in 30 minutes unscratched. Vince is awesome and we'll definitely go back! Great service and very professional! read more

Vince did an absolutely magical job on my Land Rover Sport. I had scratched up the rear trunk door by closing my garage door on it. I thought it would be a $1500 job at a paint repair place, but Vince sorted it all out for $140 and the job was amazing. There is no indication it ever had a scratch. I have no idea how he did it. But he has a magical touch. He also came to my location, in Point Grey, and so the whole process was painless. read more

Don't bother unless you have a mansion with a covered private parking lot so they can work. They act like little princesses that need royal treatment to come do a MOBILE auto scratch repair service. Get an actual shop if you want such specific conditions to work in. OH and they just stop replying to you when you offer them places to work from. Horrible service, go to a real auto body shop. One that's actually ICBC certified too because this place definitely is not. I ended up going to a real ICBC certified place for same price and they could actually fully fix everything, plus being certified means the work is guaranteed for life. If this place F's your car up there is definitely no guarantee. read more

I've had Vince at Unscratch do 2 jobs for me. A small paint repair on my car door and a bigger scrape on my front bumper. He came to my house to do the work. Both times, he did an amazing job doing paint matching. He's meticulous and a perfectionist. Works on damage till it's perfect, often requiring several visits at a very reasonable price. So good to have a company like Unscratch available so you don't have to pay exorbitant prices for big paint jobs at a body shop. read more

I was very impressed - I had a long, deep scratch that I knew would in no way ever look 100% again without a really expensive fix, but Vince told me, just from looking at pictures, that he could make it look way less noticeable for a very reasonable quote. He more than delivered, and I am very happy with the work he did. He also drove to my place for only $10, which was very convenient and meant I didn't have to take my vehicle all the way to Burnaby and wait around for a few hours. Overall, I would highly recommend! read more

I purchased a Groupon for this "business" and then contacted them on Sep 24.They did not respond until Oct. 1. I had to go out of town and wanted the work done before I left. Due to the delay in their response they only had availability while I was out of town. I contacted them again when I returned to town on Oct. 17. They responded on October 21 and stated they were shutting down the shop for 3 weeks and reopening on Nov 12 then they asked me if I wanted to make an appt? I immediately replied and asked for Nov 12. That was on October 21. I never received a reply. Again I had to go out of town and wanted the work done before I left. On November 24 I contacted them again. It is now December 4 and I have not heard anything from them. FYI their voicemail stlll states they are closed until November 12. I have been forced to request a credit in the amount of my Groupon. I wonder if this "business" actually exists or is this some sort of scam. I mean has anyone actually physically gone to where this "business" is apparently located and verified that they actually exist??? read more

I purchased a Groupon and was trying to book an appointment with the shop. Leaving voicemails, text messages and emails I was unable to get a hold of the business. Buyers beware about purchasing service from this company as if it wasn't for Groupon, it would be likely that I was able to get my money back. read more

I bought two Wagjag vouchers worth a total of $150 services from this outfit. They booked me for a 3:00 appointment. When I arrived, a woman paying cash was being given an appointment at the same time. When I returned in 75 minutes to get my car, most of the scratches hadn't been worked on, and it looked like he'd just dabbed some paint on the nicks on my bumper. He had finished the woman's car and was washing it -- that wasn't offered to me for some reason! He couldn't have spent more than half an hour on my car for $150 worth of vouchers. Very disappointing. read more