I walked in, not knowing exactly what I wanted. I was looking around when Tess came up to me and…read morehelped me. She was amazing!!! Super helpful, nice, kind, and sweet. Couldn't recommend her anymore. That women deserves a raise! Walked out the store with more than I expected but really positive experience.

4 people working and no one helped me. walked out after telling them and they could have cared…read moreless. thanks for nothing.

Popped in looking for a sling bag that would fit my 13' iPad Air. They had a wide selection of…read morebackpacks and sling bags. The clerk was very helpful and helped me evaluate choices. I found one on sale that met my needs.

Top quality durable tactical clothing, shoes, packs and bags. Very friendly sales associate. This…read morewas my first time in one of these stores. Prices seemed high, hopefully they have good periodic sales.

I'm trying to order a dress for a wedding I'm in dealing with nothing but rude and unhelpful staff…read more I went into inquire about a dress. She said it wasn't available in my size went out to my car pulled it up online and ordered it myself. I don't see why you can't hire a younger workers. I'm sick of dealing with these people who aren't efficient at their job and rude.

I had such a bizarre experience at Dillard's on Black Friday. I was there with my mom and she was…read moreprimarily the one shopping. She was searching for nice shirts. I don't know if the folks working were just bored or if it was company policy, but they followed us around like hawks for our entire visit. It was like they thought our tax brackets were too low to be shopping there. At one point, I lost track of my mom and tried to call her but apparently Dillard's is a dead zone for phone service, so I was clearly looking for her and one of the workers looked *extremely* concerned and approached me about it. We went into a dressing room to try on *three* shirts and in that time period, literally what, 3 minutes?, one of the ladies working knocked on the door to make sure we were okay. Seriously? We were going to buy all three shirts, but it turns out that none of them were on sale. A basic sweater that said "Merry" on it was going for ~$90, so I said nevermind to that one and the woman looked mildly annoyed despite still making a close to $100 sale from us. But why would a department store have no promotions whatsoever on Black Friday of all days? Really just so strange. I won't be back.

Staff was super helpful when helping me size my suit. They didn't have the color I wanted but they…read morehelped get it on order online and had it shipped straight to my house a few days later. Will definitely be back shopping here again

I won't lie, I LOVE J. Crew clothes. However, all J. Crew stores aren't created equal. The Short…read morePump store is a good one! The sales staff is friendly and great at helping you pull together an outfit. They will even only pull sale items if you are being budget conscious...and not make you feel lame. The only disappointing thing is they don't get all the items that some larger stores do...meaning not the full suit line or other items.

I've been to this Kohl's store a handful of times. All of which with my mother. It's a good place…read morefor women's clothes primarily, but obviously Kohl's offers plenty of household supplies and other items as well. And Amazon returns now, for whatever reason. So far, the store has been orderly and neat. It's easy to find professional attire. I wouldn't say Kohl's is my favorite department store in general, but this location is run well and I'm sure I'll be back. And probably with my mother in tow.

A friend & myself were out at the Kohl's short pump location, in dire need of clothing for an event…read morethe following day. We entered the store at 8pm and were browsing the clothing. We found many pieces and headed to the dressing room. At 8:20pm, we exited the dressing rooms to find we had been locked in by a rack of clothes in the hall. We were told the dressing rooms close 30 minutes prior to closing so that the staff can walk out right at 9pm, when they close. That's all fine but the attitude we were met with was unacceptable. A red-head women told us to put all the items back ourselves because they were not going to be hanging them up since they needed to leave right at 9pm. Will not be returning to this location. 2 stars because the store was clean & the woman at the checkout was lovely.

Absolutely love Short Pump Town center! It's such a beautiful shopping center. I feel pretty safe…read morewhen I'm shopping here. It's right off of Broad street. They have your usually mall stores such as Journeys, Macy, Dillard etc. I love popping into Crate & Barrel and exploring what they got. Few food joints around such as Auntie Anne's. Each store; you'll get great customer service or just okay. Depends on where you shop; the price can be low to high. Lots to explore here. Plenty of parking but it gets super packed during the holidays and summer when the kids are out of school.

I am a newbie to Short Pump! This place was absolutely amazing, I can't wait to go back…read more The selection of stores and variety of items sold were in abundance. The value was a bit unexpected as I assumed this would be more in line with outlet pricing. No biggie though, I thoroughly enjoyed myself here, and the fact that it wasn't completely overwhelming. As far as service, everyone seemed happy and welcoming from the employees in the establishments to the actual customers visiting.

Serious props to Crystal in the Bedding and furniture department! I hate retail shopping but my…read moresister insisted we go look at mattresses at Macy's due to some orthopedic challenges I have. Crystal came up to help us and we were thrilled! The woman knew her stuff and I even ended up with the extended care plan! She had me try out about six different levels and styles and asked fantastic questions. My sister and I both recommend Crystal at Macy's Short Pump for a knowledgeable, fun, and super helpful guide to quality furniture and mattresses!!!

The selection at this Macy's is good but not great. Not sure if the quality of their clothes are…read moregoing down all across the country due to "fast fashion" online which is ruining good quality clothes. The staff customer service is a hit or miss here. But I had an awesome experience with Shareeda (spelling?) at the M.A.C. counter! Not only did she help me find the specific products I was shopping for, she helped me with beautiful eye makeup for my business headshot at work that day. She listened to the "natural" style I wanted and nailed it! She was so lovely and supportive. Give this lady a bonus!

I made a purchase online at BR Factory and when I received minutes later the confirmation in the…read moreemail one of the items had the wrong color. I immediately called customer service to see if they could correct their mistake and change it to the color I originally requested only to find out that they cannot do it. Something so simple and they CANT do it. Forget about finding a chat or email to contact BR...nowhere to be found in their website. LAST TIME I order online from BR. #fail

This is one of my favorite stores. The Short Pump Mall location has a much larger selection of…read moreclothes than my local BR. It's definitely worth the 2 hour drive to shop at this mall. I have to stop by here every time I am in Richmond.