I was in the area and didn't feel like driving all the way to Carytown for a thrift experience,…read morelooked up places nearby and this place came up! I started looking at the racks outside and felt very hopeful after looking at the prices. The store is very organized in my opinion. As a midsize, borderline plus size girl, it was really easy to find clothes that actually fit. The dressing rooms were convenient, the selection is good quality and I love the brands they have, the pricing really isn't that bad. It's a curated selection of what's fashionable without breaking the bank. I'm glad there's one in Richmond, I'm glad there's one in Virginia Beach! More on that later though on their actual business page lol

4/23/26 @ 7:25 pm : We were in the area & my son got excited at the sight of this store. He loves…read morefashion. He was hoping to find some cool things at great prices. Unfortunately, we stepped inside about 35 minutes before they were going to close. Others came in after us. No one, and I mean NO ONE, spoke to us when we came in. We browsed around & a young lady came and slammed a pair of jeans in front of me on the rack. She did say "excuse me" while doing so, but the attitude was very clear. Not sure why people get so upset when they are still open. At that point, I knew I wasn't purchasing anything from that store. I had to get my son out of there, but he was still excited at some of the things he was finding. He's a teen - He doesn't pay attention to bad attitudes or poor customer service the way I do. So, he was unfazed. The longer we stayed, the more irritated that young lady looked. I walked out because he was taking too long browsing & I could feel myself getting upset by her behavior. They brought in the racks from outside & the young man did finally say "hello" to me as I was walking out. Weird! Even if he was ready for everyone to leave, he didn't show it as rudely as the young lady did. Instead of being called "Uptown Cheapskate", they should rebrand as "Uppidy, Stuck Up & Rude Cheapskate". That fits them more accurately. Needless to say, we will NEVER go back & their men's section is extremely small compared to the rest of the store. They won't see a penny of my money!

I don't frequent Dillard's stores often. The store has lots of high end designer shoes, purses,…read moreand clothing. Great quality. Fair prices. The day I visited, there was only one salesperson in the shoe department. Overall I would recommend.

Lori was great. My husband was Able to get a suit in the perfect amount of time…read more She was very professional.

I stopped shopping at this location a while ago. The product selection was meh and the service was…read morefine for luxury i guess. I stopped in a few weeks ago after popping in just to see what was new. I met the manager Heather who was so sweet and personable. She showed me the new bags that came in and even pulled out some jewelry that hadnt hit the floor yet for me to look at. I wasnt really shopping that day, but she added stuff to my wish list on her ipad to remember for next time. I told her I would be back with my mother. I came in on Saturday and asked for Heather. It was her day off, but the clerk (Caroline?) pulled up my profile and had my wishlist items pulled up and ready to look at to compare. Plus they helped my mother get some cute stuff for a party coming up. I guess they told the manager I had popped by. She texted me today and asked how my experience was and asked what we had picked out. Like, she genuinely was interested... I felt like i was shopping with a friend even though I didnt even shop with her. In today's dying retail world, I felt super bougie with the level of personal shopping and the details they remembered about me. 100/10 recommend shopping at this location. And ask for Heather!

I normally shop at KS outlet stores. This was my first time in a very long time entering the KSNY…read morestore. I was greeted when I entered into the store. The store was set up so beautifully. I even complimented the manager of the store displays. The displays really enticed you to come into the store. This is just a beautiful store that is made to feel like a boutique. A wonderful section of items especially their earrings.

I generally do not rate every clothing store I visit because I just don't have the time. However,…read morewhen you have a great shopping experience, you want to share it. I stopped by this location because I was looking for something in particular that had sold out online. I was greeted when I walked in by an associate wearing a big smile, and every single associate in that store had helped me in some way by the time I left. Every interaction was friendly and helpful. I cannot say that about every store I shop in of course, and in fact, I haven't had a shopping experience like this in a very long time. (And unfortunately I shop quite a bit. lol). When I left the store one of the associates Rhianna had even sent me a reminder about an item I may want to order online because the store didn't have my size. So attentive! I will visit again when I'm in the Richmond area.

I'm an Anthro fan! This one is usually well stocked, beautifully appointed and has great customer…read moreservice. Love the window displays and creative merchandising. The back sale room is like finding the Holy Grail!

Lovely boutique store that's two levels. A great place to find your gifting needs!…read more The main floor sells Richmond postcards, jewelry, dresses, notebooks, cups, purses, pens and they have a small seasonal section in the front. The top floor is where the dressing room is. There's a bridal section for bride-to-be or gifts for bridesmaids and local artists items being sold here. Overall: this is definitely a great place to shop for gifts. I'll definitely come back for bridal items for my friends that are getting married.

I was in the shop on July 17 and bought a wallet. After trying it out in my hotel room I realized…read morethat the credit cards could fall out of the open wallet. I returned to the store on July 18, less than 24 hours later to return the wallet. The employee behind the counter was extremely rude and did not explain anything as she was handling my return. I did not realize that I would not get a refund but only a store credit or an exchange. She was very unfriendly and after I quickly selected a random candle, she still did not explain that the rest of the return was in the form of a gift card which she had thrown into the bag without telling me. I turned to the person in line behind me and gave them the gift card. I am assuming that most of the customers are from out of town and that a gift card would not only be inconvenient but would probably not get used. The shop is cute and has nice things, but I would not recommend it to anyone. Maybe some training on customer service would also be worthwhile for the staff.

Shay at the Salon was Amazing!!! As was the Manager. Terri…read more They Both Listened to my needs and gave such tender, personal care With Beautiful Results!!! Highly recommended!!!

Today when shopping with my mom, she was looking for a fitting room when out of nowhere from the…read morecomplete other side of the store, a woman yells at us, "FITTING ROOMS ARE CLOSED FOR 20 MINUTES!" No reason. No sorry. Just a rude scream. I heard her minutes later tell another woman, "All I can do is apologize" as if she's said it a million times, with zero sincerity, making me think she said something rude to that woman as well. Alas, 20 minutes later, the fitting room was still not open. In addition to that, nothing seems to be organized in a thoughtful way. Where you expect things to be, they're not there. When I've ordered online and gone to pick things up, it's an easy process so long as there's actually someone at the counter to get your stuff. The people at the registers are usually always nice.

The service at this location is exceptional! Every time I come here I am greeted with a smile and…read moreprovided with more information and product knowledge than I arrived with. I only shop here during the semi annual sales because of the price and quality of the clothing! The clothing is not made well at all especially for the price point.

I visit Lane Bryant probably once a month in our local area. I am so glad we have one this close…read moreto us. I find them to have fashionable plus size clothing, that I generally like or even love at times. My only complaint would be the pricing. I only buy from them when it is either on sale or I have a really good coupon (which you can get simply by being put on the mailing list or sign up for emails/text msg.). I find that most of the staff at this particular store are VERY HELPFUL and go out of their way to assist you. They will bring clothes to you in the dressing rooms, hold items that you are going to purchase on the back counter for you, and always greet us with a smile. Great Service! That gets ***** 5 stars!

I worked with Ryan on a bespoke shirt and it was a terrific experience. Low pressure and made…read moremaking choices (and there were a lot of options!) as easy and low stress as possible by adding some thoughtful comments along the way. I intend to return to get help with other wardrobe items in the near future.

Quick shout out to Alton Lane and, in particular Savion. Got measured at another location for my…read morewedding - pants came in too tight. Several alterations places couldn't do anything and I was freaking out because I had waited too long to order new ones (not Alton Lanes fault, my own). I walk in and explain my situation. Savion fixed it in a few days and my suit is perfect. Side note another wedding party was there and we're having a blast. Highly recommend.