[[HIGHLIGHT]]This is a fantastic lounge with a wonderful owner and host.[[ENDHIGHLIGHT]] Selection and pricing of cigars was reasonable and price of drinks was also good. Carol was a lovely host who made our party feel welcome in her lounge. So much so that we returned the next night with the greater part of our group. [[HIGHLIGHT]]We happened to arrive to a very full lounge that had only standing room available.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The group was anxious to have a good time and made the best of it, pulling up chairs on the patio outside.[[ENDHIGHLIGHT]] Carol was due to full in, ensuring our drinks were full, and that we were taken care of even though we were outside. Please visit this lounge and enjoy yourself. read more

Carol was wonderful and her Cigar knowledge is out of this world. If your looking for a great place with a good selection of Cigars, this is the place! read more

Up In Smoke - Someone really likes casa azul tequila! - Tobacco Shops Near Me - Lewisville, Texas

Fantastic location with a respectably stocked humidor with ample premium brands, a full bar with an amazing selection of Bourbons, Scotches, Ryes and more. [[HIGHLIGHT]]Fair pricing and comfy environment full of wonderful people.[[ENDHIGHLIGHT]] Carol will take care of you like a regular on your first visit. Highly recommend when in the area. read more

Up In Smoke - Full bar, humidor & seating. - Tobacco Shops Near Me - Lewisville, Texas

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[[HIGHLIGHT]]If you're looking for a nice spot that's not over crowded this is the spot.[[ENDHIGHLIGHT]] The house cigars are fantastic highley recommend the latte cigar! read more

Up In Smoke - Nice humidor and lockers - Tobacco Shops Near Me - Lewisville, Texas

What great service. Carol makes amazing food . The prices were good and cigars and drinks were good

[[HIGHLIGHT]]What a great bar![[ENDHIGHLIGHT]] [[HIGHLIGHT]]It is small enough to be welcoming, but the whiskey selection is incredible.[[ENDHIGHLIGHT]] The humidor is stocked and reasonably priced. The patrons and the staff are easy to talk to and very helpful. read more

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[[HIGHLIGHT]]Love the atmosphere![[ENDHIGHLIGHT]] Really laid back and good service! The cigar selection was good. It was 5 in our group and we enjoyed every moment! read more

It's an amazing experience everytime I go in, everyone's super friendly and it's always a very nice time!

[[HIGHLIGHT]]Great atmosphere and cocktails![[ENDHIGHLIGHT]] Carol takes care of everyone and is very hospitable! I've been a patron for years and always a good experience! read more

Carol the owner is the best! She has fantastic customer service and at 78 years old, busts her butt every day to make her customers happy. [[HIGHLIGHT]]This is the best cigar lounge I've ever been to!!![[ENDHIGHLIGHT]] Any negative reviews must be from extremely rude customers. read more

Carol (the owner) is the best! [[HIGHLIGHT]]Great service, great drinks, and great vibes![[ENDHIGHLIGHT]] I will definitely be back!

Ms Carol is absolutely a doll. [[HIGHLIGHT]]Friendly service and great atmosphere.[[ENDHIGHLIGHT]] Will definitely be here for football!!

Good cigar shop with a nice selection and good hours of operation. They even have a rewards program.

Excellent cigar lounge with a great selection of premium and more moderate cigars, as well as premium and well spirits, craft cocktails, wine, and beer. They have a surprising collection of premium Borbouns that are scarce to nonexistent in retail liquor stores. [[HIGHLIGHT]]Several huge tvs for watching sports.[[ENDHIGHLIGHT]] They also have a high end espresso system for making lattes, cappuccinos, and other espresso drinks. [[HIGHLIGHT]]Local favorite with excellent service and atmosphere -- you will love it.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]very chill atmosphere[[ENDHIGHLIGHT]] carol behind the bar is great [[HIGHLIGHT]]even great for girls night!![[ENDHIGHLIGHT]] [[HIGHLIGHT]]nice area to relax if you don't want to hang at the bar as well[[ENDHIGHLIGHT]] read more

Best customer service at any cigar lounge in the area! Carol is the best. Great selection and great people.

[[HIGHLIGHT]]I love this place, the ambiance is amazing[[ENDHIGHLIGHT]], service is impeccable.... Carol is the best... [[HIGHLIGHT]]this is my favorite place to enjoy good company in a relaxed atmosphere with my friends!!!![[ENDHIGHLIGHT]] Highly recommend anyone to come check this place out if you're looking for somewhere to go with friends!!!! read more

Love this place saw some of the negative reviews but it seems they've turned things around. Carol is the best, great service and even better conversation! Full bar, great selection of cigars and CBD! read more

Up In Smoke - Bar area! - Tobacco Shops Near Me - Lewisville, Texas

It's a wonderful environment,owner is very nice makes you feel right at home fa real .Me and my brother always go there when he's in town "Bone"! read more

Really cool atmosphere with a large selection of cigars to choose from; If you don't mind smoke. read more

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OMG CAROL THE OWNER IS THE BEST!!!! I came in to buy cigars for my friend for his birthday, and she gave me exactly what I needed and more!!! I'll definitely be back and I'll let my friends know about this spot. I never knew this place was here but I'm glad that I know now! read more

Really disappointing. I don't know what Up in Smoke is thinking with this location. Full bar but AWFUL selection in the humidor. They didn't have any cigars I came in looking for, and they didn't even have butane refills. The one employee working had NEVER worked this location before and was helpless when it came to selection, POS system, etc. (not his fault). Major bummer - won't ever come back. read more

Good selection of cigars. Location is perfect for a quick smoke and drink before hitting up Costco. Will come back to visit with Carol - owner. read more

Called this place.. Me: do you have a lounge? Them: For members only. Me: Do you have a tv and watching the Rangers game? Them: We have a tv but we will NOT be watching the game. Seemed rude over the phone, can't imagine what they would be like in person...and after this conversation I won't be finding out. read more

Not the largest, but absolutely the best and friendliest service. Great selection, lots of indoor seating, reasonable prices, nice group of customers and staff. Recommendations were good. If I lived in this area, this would be my new cigar family. Highly recomended. read more

Up In Smoke - Very nice selection! - Tobacco Shops Near Me - Lewisville, Texas

We have been to this location on multiple occasions when visiting Vista Ridge Mall or dining in the area. The last few visits provide a insight that the location appears to being going out of business. Is it a bar or a cigar store? On Thursday March 1st we went in and the humidor is almost completely empty. We asked about several different brands and were told: we don't have that one, we only have one of those left and we may get another order in a week like next Friday. You can see that the cigar boxes are spread far apart to appear cigars are in stock. Go luck and you need to stock cigars or just become a bar. read more

This place has changed..... This shop has been remodeled it looked nice but it was cold and not because the weather was cold. It was all concrete and metal the woman that was there did not seem to want to be there. She had no info to share it was almost like she was uncomfortable talking to me. There where may be 80 boxes of cigars but no more than 10 brands. The store had a bunch of big ashtrays 4 jars of pipe tobacco I saw one pipe. This store must have a bunch of regulars that keep it open. They do follow you around the store even though its wide open. I was looking for a table top lighter and they didn't know what it was. it was just a cold building might as well be a head shop. If I'm gonna sit and smoke some where I need to feel welcome. read more

I enjoyed the atmosphere, music, space of the lounge and Charlee was awesome. This location has great potential if it continues to operate has a cigar & pipe lounge for aficionados, enjoyment of lounge, cash bar, music jukebox, cigar inventory and not a gentleman's club (example lingerie party). read more

Was extremely interested in buying some products. The guy answered my questions as if he had a bigger brain than me. The worst customer service ever. Then I kindly asked him for WiFi password and he said yes for customers only and that I haven't bought anything yet. I was in there for 5 min. And apparently had been breathing his good air...won't be coming back. Needs customer service training. read more

Horrible customer service. Not sure if the woman behind the bar is drunk or stupid , but she got my personal phone number and called and texted me asking to close out a bill that she claimed that I left without paying when I explicitly know that I paid. So I ask for clarification and ask for an itemized receipt and she sends it, so I go up to establishment to pay the bill because she does not know how to push buttons on a touch screen and when I arrive she becomes irate and says I am calling her a liar (which I did not do), precedes to say this is not the place for you (I told her fine and please run the card), she then starts to yell and call me an ***hole at the top of her lungs in front of other customers as I walk out. Then she addresses the two gentlemen sitting down and informs them that I am an ***hole. Never raised my voice, stayed calm and collect, and never used any profane language to this woman.......Stay classy Lewisville. read more

Great place. Very knowledgeable staff. Great prices. Highly recommend! Plenty of seating if you'd like to stick around; tv to watch too.

The gentleman that works there (Max) was super helpful. When I inadvertently bought a defective pipe he was very polite. He explained the typical company policy of no exchanges but gave me the opportunity to speak to the owner. The owner, after hearing me out, was very understanding and allowed me to exchange the pipe due to a manufacturer defect. I was super impressed with his professionalism am manners that I bought another $50 in products while I was there. This company has earned all of my business and I will be sure to get a membership there too. Thank you Max you did an outstanding job! read more

up in smoke used to be a really cool place It had a huge selection now it sucks they follow you around when you go pick a cigar.. i'm done with up in smoke read more

I was hesitant because a lot of the review lately were so-so. However, I called them up and asked if they were open, the young man on the phone was polite, said yes, and invited me to come out and see the joint. I went over, was immediately greeted by the same guy and was shown the humidor. The selection wasn't great, it was okay, but the prices were on par with other cigar shops in the area. Once I had selected my stick, the same dude showed me over to the bar and got my drink. He was very nice the whole time, knowledgeable in the cigars on stock and knew I would want my scotch neat. He didn't offer a cutter or a light, but when I asked for them, he happily gave them to me. He checked on us many times throughout the afternoon, asked if I needed another smoke or drink a few times, he was always pleasant and nice to be around. The place was busy, but not crowded, plenty of space to have your own area. The only reason I gave 4 stars instead of 5.... the drinks were a little bit overpriced. Aside from that, I'd go back. read more

Cigar shop was nicely laid out, plenty of seating and comfortable chairs. The humidor had a very broad selection but was grossly overpriced. Many of the leading cigars brands were priced anywhere from 50% to double what one would pay on certain cigar websites. When I inquired about the prices, I was told "taxes" are responsible. Anyone astute enough to research the topic would find that "greed" is responsible, as the individual stick price was, on certain cigars, $1.00-$3.00 over the regular price adjusted for taxes. The staff was very helpful. The middle-aged man working the counter was very nice and made me feel like a regular. However, the older gentleman with a moustache who came into the humidor was pushy, rude, and ill-informed on cigars. He recommended me a cigar that he claimed was "smooth and rich"; what I smoked was spicy and strong. All in all the store and its selection we're excellent, but the incompetent recommendation and overpriced cigars will have me continuing to order most of my products online. read more

I took my pipe to be repaired and they said it would take 6 weeks. After 8 weeks I called them and they still have not sent it off to be repaired. Very poor business. Their cigars are so over-price. Go to thompsoncigars.com for a fraction of the price. read more