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    Upgrade You Aesthetics

    3.0 (2 reviews)
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    Services - Upgrade You Aesthetics

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    Eyebrow services

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    Charlotte Sugaring

    Charlotte Sugaring

    4.9
    (110 reviews)
    1.5 mi
    $$
    Women-owned & operated
    9 years in business

    As a long-term client who has supported this business since 2019 through their relocation and the…read morepandemic, I am deeply disappointed by my recent experience. After more than 20 sugaring services, this is not based on the quality of the providers, but due to the owner's short-sighted policies around their own "customer loyalty" program. When I recently presented my completed loyalty card for the advertised 50 percent discount, I was informed it could only be redeemed with the original provider, who no longer works there. That restriction was not communicated when the card was issued (nor is it printed on the card), and customers have no control over staff turnover. Staff contacted the owner, Kristen, who decided chose not to honor the promotion. While the providers I had, (Nou and Kait) were consummate professionals, the ownership seems to lack focus on customer satisfaction and retention. I happily supported a small business, holding up my side of the equation and expected the owner to do the same. Apparently my loyalty was not a priority and I will take my business elsewhere.

    Kait. Kait. KAIT!!! I can't say her name enough because that's just how much I love this woman!…read more I hadn't had a Brazilian wax in years, so I was a little embarrassed about the... well... "growth" lol. But when I tell you Kait put me completely at ease, that's honestly an understatement. My niece recommended Charlotte Sugaring and told me to book with either Christine or Kait. I chose Kait because her sweet smile in the picture just drew me in--and I'm so glad I did. From the moment I walked into the shop, I was greeted with the warmest energy. I met Christine first, and she is just as beautiful on the inside as she is on the outside. Then a stunning Mongolian goddess came out to the lobby (cheekbones for days!), and when I complimented her--because I do not hand those out unless I mean it--she smiled and said, "Oh, you'll be fine," in the sweetest way when I told her I was nervous. And then... there was Kait. She's a dead ringer for Kaley Cuoco--so stinkin' cute--and her energy is pure sunshine. From the moment we started, she talked me through every step, which I so needed, and she made the whole experience feel like catching up over coffee with a friend. The room had low, soothing lighting, relaxing music, and the perfect post-wax oil that made the whole thing feel like a mini spa moment. Kait isn't just good at what she does--she's genuinely kind, comforting, and so easy to talk to. I felt safe, seen, and taken care of in a way I didn't expect from a waxing appointment. For all things Brazilian wax from here on out, Kait is my girl. I'm officially a forever client!

    Photos
    Master Esthetician, Nou sugaring a sensitive skin client with little to no irritation evident.
    Master Esthetician, Nou sugaring a sensitive skin client with little to no irritation evident.
    Retail
    Retail
    Hormonal Acne cleared along jawline.

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    Hormonal Acne cleared along jawline.
    IDOLIZE Brows And Beauty

    IDOLIZE Brows And Beauty

    5.0
    (1 review)
    1.8 mi

    I've always loved Idolize, from their conception in Southpark Mall to East Blvd, Rea Rd and now…read moreexcited to find them in my neck of the woods in Matthews, NC!! All of their workers have always been friendly and efficient anytime I have gone to get my eyebrows threaded. They always listen to what I want and put so much care & precision into threading my eyebrows. This location is located inside the Salon Loft located directly to your left as soon as you walk inside. It is a small booth with only one chair so I can see it getting pretty packed and busy during prime times. I went on a Friday around 2ish I believe and they were on a break so I had to wait for about 5min which was no biggie. Overall great location and experience. Definetly will be coming here more often.

    From the owner: Welcome to IDOLIZE Brows and Beauty in Matthews, located conveniently in Windsor Square. We are…read moreMatthews' premier destination for expert arch definition and facial aesthetics. Rather than just offering services, our highly trained artists provide empowering, customized treatments--from our signature precision eyebrow threading and custom hybrid brow stains to flawless classic lash extensions and full-body waxing. Step into our chic studio for a premium, relaxing experience that leaves you feeling confident and flawless.

    Photos
    Before and After - Lash Lift and Tint
    Before and After - Lash Lift and Tint
    Threading at IDOLIZE Matthews
    Threading at IDOLIZE Matthews
    Checkout Station at IDOLIZE Matthews

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    Checkout Station at IDOLIZE Matthews

    Upgrade You Aesthetics - eyelashservice - Updated August 2026

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