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    stranded wire with appliance cable running through conduit

    If I could give a -100 stars I would. They are a vendor for American Home Shield. I year ago my Hayward pump failed so I called AHS. They sent this vendor. UP came and also AHS sent an electrician to verify electricity. UP was told that the pump should be 208 volts as this area of Palm Springs is set up that way. Even after being told that the pump should be a 208 volt pump, UP installed a 230 volt pump. In addition to that the pump was not an equivalent to my Hayward pump. They installed a "cheap" Varminpool pump that if you ask any pool company they will tell you they have never heard of it. In addition to installing the wrong voltage pump, the technician from UP installed the electrical using a 14gauge stranded appliance cable in which he cut ff the plug in order to use it. Of course it should have been a 12gauge solid strand individual wires. So here I am again a year later and the pump has failed and AHS wants to send this same company to repair my pump. Not going to happen!!! Don't use UP or AHS.

    Rude worker

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    1 year ago

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    2 years ago

    They seem to know how to fix Pools correctly, but atrocious customer service. Never pick up the phone, never return calls nor text.

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    3 years ago

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    2 years ago

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    2 years ago

    Great service, honest, on time, didn't try to sell me something. Overall great experience!

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    2 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

    Quick and professional! Attention to detail! And good customer service. Highly recommend this company!

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    2 years ago

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    3 years ago

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    4 years ago

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    2 years ago

    They arrived on time and fixed everything on my list. Nice people. I would use them again.

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    2 years ago

    Technicians were really nice and polite. I appreciate the notifications on arrival to completion. The process was overall smooth.

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    2 years ago

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    3 years ago

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    2 years ago

    thank you very much for your excellent service. We are very happy. With the service individual and his expertise.

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    3 years ago

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    5 years ago

    Business owner information

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    Joel N.

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    3 years ago

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    3 years ago

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    Page 2 of 5

    Ask the Community - Upland Pool Supply

    Review Highlights - Upland Pool Supply

    Joel provides quality,Professional service, always with a lot acknowledging,kindness,care, empathy for his customers.

    Mentioned in 28 reviews

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    Upland Pool Supply - poolservice - Updated June 2026

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