Here's my experience with Upland Pools. This vendor was assigned by American Home Shield (they also get 1-Star) to identify a problem with the water level dropping in my spa. Vist #1 they replaced a check valve and reconfigured the plumbing lines; Visit #2 they said it was an underground leak; Visit #3 they said the problem was in the plumbing design. I think there may also have been another visit by them. Finally the home warranty sent another tech for a 2nd opinion. Apparently the issue was with a bad "flap" in a part Upland had apparently replaced earlier. Stay away from this company as well as AHS, whose business model is to deny claims whenever possible. read more

They seem to know how to fix Pools correctly, but atrocious customer service. Never pick up the phone, never return calls nor text.

Worst communication ever. They are a service provider for American home shield. Lied about contacting me. Lied about calling me appointment. Not once any correspondence. I had to call home warranty to find out information. They are a joke Never use read more

The technician was on time and very friendly. He knew what the problem was based on the symptoms that I shared. He had the part in his car and was able to quickly repair the heater. I was a little discouraged on the telephonic communication with their customer service. I left a couple of messages and a text and never heard back. read more

Great service, honest, on time, didn't try to sell me something. Overall great experience!

American home shield sent them out to look at my pool heater. The technician was very nice and said they would be ordering the parts. After that, I never received a follow up. I had to call them multiple times before I was able to speak to someone. They told me the report was sent to AHS, but AHS hadn't received it. After AHS received the report, they denied the claim based on what the supervisor put as the problem, even though the supervisor was not the person who came to our house. I called and asked to speak to a supervisor. I am still waiting for a supervisor to return my call, and it's been over a week, with voicemails left every day. The communication and follow up has been horrible. I am unfortunately still without a functioning pool heater. read more

Joel came himself and fixed our pool heater. He was responsive and followed up to make sure all was working properly. We are so happy we finally have a functional spa! read more

Had these guys come out to check my faulty pump and filter that were both leaking. They essentially took the money and ran. Zero quality, zero integrity. The Value of their Customer Service is terrible. When I called them to see why Jonathan just took off, their response was "nothing we can do". Absolutely do not recommend. read more

I have First American Home Warranty and the first company they sent out to fix our pool heater was awful!! Then they sent out Upland Pool Supply and they were AMAZING!!! They were very accommodating and the technician they sent out took care of our issues. I highly recommend this company especially if you have a home warranty or any other pool related services. read more

Started March 6th with a claim, they came out March 8th. When they turned on pump, it caught fire. Tech basically said I'm gonna need a new one . I was told I had to have a new motor installed. It took almost a month for them to come out and try and fix issue . They installed a new motor improperly and left, saying they'll be back 12 days later to finish the job. My pool is now a mosquito habitat, the plaster is stained, and my pool pump system is ruined. I've called the company several times and the tech has never me back. Attached are pictures of my ruined pool, and improper installation of motor. read more

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Upland Pool Supply does not communicate with their customers very well. I went through American Home Shield who assigned this company to my pool issue. The first thing that I did not like was their text message saying that the Technician should not be bothered by the customer and that most people just leave the gate open. I think this is very rude for them to send this to you when they're scheduling your appointment. When the technician arrived, he had very little to say and would not tell me what he thought was wrong with my pool. All he said was that he was going to give his report to the office. The office submitted my order to American Home Shield, which got denied. I got another text message from Upland Pool Supply saying they were going to resubmit the order because it was written up incorrectly. I never heard back from them after several days. I ended up calling them several times and they never answered the phone. I sent them emails, no response. I sent them several text messages, no response. I finally called American Home Shield and they said they never received a second request or correction on the repair order. This company does not communicate with their customers. I do not recommend them because you never know why or what happened with your service call. Ask for another company when they give you options for service vendors. read more

Technician Jonathan was early, professional, clearly explained the issue and the work he completed. He resolved the issue and also cleaned up after himself. Thanx Johnathan, you are appreciated. read more

Albert was great...my home warranty (choice) was not! However, After my home warranty denied my claim, I asked the company for a quote to do the repair. After several exchanges, they stopped replying and didn't want my business. Horrible. Why would a company not give a quote after "promising to get back to me". read more

Very knowledgeable and helpful Excellent service on time Gave us good advice on our pool read more

Upland Pool Supply is a fraud. This company states that this pool equipment is not normal wear and tear issue of pump leaking water. States that too much chlorine has been utilized. I never service the pool myself and have a professional maintain the pool. Upland Pool Supply actually attempted to repair my pool heater but when they couldn't find the problem the diagnosis to the insurance company changed to "not covered under warranty". My conclusion is either American Shield does not pay them what it's worth to actually repair and rectify the real issues... or they're not really pool equipment technicians where they have no idea what they're doing so they don't take on work.::. Or they're just lazy and live off the $75 service call assessment fees. I called and asked to speak to a supervisor to discuss the report and get a better understanding before I came to any conclusions.... Receptionist tried to get him on the line but he states he's too busy on a call. Joel is too busy driving around collecting $75 diagnosis fees where they don't have to actually work. Home insurance companies are frauds and love to work with companies like Upland Pool Supply who help them get by without actually doing any work. Refuse Upland Pool Supply if they're dispatched to you home. read more

Horrible experience. This company is a joke . Complete scammers and take advantage of insurance companies and their customers. These guys came out to my home 3 times damaged my pool pump plumbing and refuse to fix it . I am in the process of filing a claim with my home warranty company and their insurance for this issue . Not to mention their customer service is terrible . I have been promised multiple times that I would receive a call back and ever did . The manager Joel is completely unprofessional and thinks his personnel is perfect and never makes mistakes even though there is clear evidence Here in the pictures below. All i want is for them to replace what they damaged.. looking at all the negative reviews I can definitely see I am not the only one ....... horrible horrible horrible company read more

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We called upland to come check our pool heater. We received a response promptly and had someone come out within 2 days. He was at our property less than 15 minutes. We received a message saying it needed another follow up. Waited a few days and no response. So I reached out again. BTW you can only contact them via text. Phone goes to voicemail which is full. So I finally got a response where tech said we needed a new igniter. I explained to them the following. I had an authorized pentair repair company come out, prior to calling our warranty and there's water in the fire chamber. This is why we called it into our warranty company. They said an igniter is not safe nor efficient. After sending this I received no response. Cricket cricket crickets. So I had to go with another company. Very disappointing. read more

American Home Shield sent these guys to us. The technician said our problem was due to normal wear and tear and that it would be covered. AHS called us days later and said it's not covered because the report from Upland said our pH was too high. The dude didn't even check our water. I called and texted Upland to talk to someone or get a copy of the report. They never got back to me. This AHS stuff is all a scam, and this company is part of the problem. Avoid both of them. read more

I put a good review on earlier today, regarding my pool heater getting repaired, I will have to decrease the stars to two stars ...because I went back out this evening to turn on the pool heater so that I can get in the spa the pool heater is not working. It only says system maintenance light so I am going to recontact the upland pool company and find out what's going on. Apparently, there's something else going on with this heater. It's late now so I'm unable to contact them.. read more

AHS assigned this vendor who drove up. Took three photos and left. Under 5 minute visit. Said pool motor and pump need to be replaced and wrote a report it was due to high PH and calcification. Liars! Our pool is regularly maintained. Their bogus report got the claim Denied. read more

A complete waste of time and money. They will simply lie just to collect home warranty fee and not do any work. Service tech, did not even know how to turn on system, yet explained how it is control panel not pump is the reason IT DOES NOT PUMP WATER. They need to be put out of business. read more

We have been dealing with Upland Pool Supply for close to two months. They have been assigned to a repair for our pool motor from our warranty company. First and foremost, they are extremely hard to get a hold of, and I have yet to ever receive a return phone call. Beyond that, after waiting several weeks for parts, the technician came over and made the repairs while we were not home. That would have been fine. Had he done his work properly. I called them to ask the technician to come out and finish the project, and they told me I would have to contact my warranty company as the technician marked the job complete and they have already invoiced. In order for them to come back out they would need the warranty company to open another work order. I have attached pictures of their work for you to see for yourself. They installed the motor so that the protective rain cover on the controls of the variable speed pump cannot close. Beyond this, it looks like they broke some of the seals on the feed pipe to the filter. Left me with a good leak that still has not been addressed. read more

Upland Pool Supply - As you can see, there is no way to close the protective cover on the variable speed control. - Pool & Hot Tub Service Near Me

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I was forced to use this company because of my home warranty. Ifirst I could get them to call me back to schedule an have been trying to get my pump repaired/replaced since May! They have been out 8 times now and it is still not fixed. I had to pay almost 2k out of pocket because they told the insurance company I needed a mandatory upgrade. I paid the fees, and they installed the new pump not to code and there were leaks everywhere. They came out four more times to fix the leaks and re plumb where it was not to code, each time a different tech, each time a different issue and more leaks ! I have never in my life dealt with a company like this, had I not paid them so much money I'd just pay to get it fixed by a real professional! read more

Quick and professional! Attention to detail! And good customer service. Highly recommend this company!

They service Home Warranty claims and look for ways to deny the claim or use refurbished equipment recommending to save the Home Warranty company money and make more money themselves because they charge extra for the cost of reconfiguration, which is no different than installation which a home warranty company should cover. They are not honest they look for ways to get more business from the Home Warranty company and not customer satisfaction stay away from calling them. They will stab you in the back. read more

I will never recommend this company. They were hired by my home warranty company to fix my pool heater. They never fixed it. They actually completely broke it beyond repair. They shut off the gas valve and claimed they didn't. Apparently they did not realize I took before and after photos and I had cameras up on my property. They told my warranty company they fixed my heater but never told me, never showed me. As a result I lost $100.00 deductible and had to pay over $1000.00 to another pool company to put inna brand new heater. Please do not ever use this company. You cantbafgord to fix their negligence. read more

Do NOT use this company. They ended up costing us several hundreds of dollars. I wish there was a way to leave zero stars. We called our warranty company as we had an HCS error light on our Pentair heater. They came out, told us there was no issue and that it needed a system reset/reboot. Two days later the intermittent fault was back. We called our warranty company who advised that due to the rodent issue reported by uplands not only could they not send someone to look at it, but that our warranty would now be on hold until we had someone independently come out and verify there were no rodents. We asked for a copy of the report and pictures and uplands were unable to produce (because they didn't exist). So with the $85 initial call out fee plus the $200 independent report to come out for ten minutes to show there were no rodents and then another $295 to supply and fit the new sensor that should have been included in the warranty. I'm now $495 out of pocket due to their blatant lies. Our only recourse was to report them to better business and post on here. As a summary, please read this review and DONT hire these guys. Ok read more

Upland Pool Supply - Pretty clean for a five year old pentair heater. Little bit of dust, but all cables and tubes original and bite free! - Pool & Hot Tub Service Near Me

Don't trust those negative reviews online! You have to deal with them before making your decision and drafting your review; just like my wonderful experience with Upland Pool Supply and its Senior Technician, Mr. Marty Lopez, did an exceptional job with the repair/replacement for the pool pump of my pool equipment through the home warranty recently. The home warranty made both his company and I wait for an extended period for the parts due to the lack of man powers and parts; however, Upland Pool Supply promptly kept me posted during the process via text and email. I understand that the delay was due to the COVID-19 from the suppliers, the home warranty company, and the holiday seasons. Mainly it was because my equipment broke down in November, a month before Christmas. During the entire process, Marty and the whole crew of Upland Pool Supply were very professional and patient. They waited for the replacement parts from the supplier. Finally, they received the shipment, gave me the first available appointment, and had Marty replace the new pump for me. I cannot be happier anymore! Mr. Lopez not only did an excellent job for the replacement but also examined the electrical wiring afterward to make sure everything was in order. Thank you very much for such a job well done! Congratulations, Upland Pool Supply, for having Mr. Marty Lopez on your team! read more

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They arrived on time and fixed everything on my list. Nice people. I would use them again.

Technicians were really nice and polite. I appreciate the notifications on arrival to completion. The process was overall smooth.

I was scheduled with them through my home warranty for evaluation of my pool heater. They scheduled to come on a Friday between 11-4. No one showed up at all. At 430 we reached out by phone and text and no response at all. Monday rolls around and I called and text. No response!!! What kind of business is this that doesn't even respond to customers and completely ghosted me on our appointment! Absolutely will never call them again, would not recommend to anyone!! I'm going to bring this up with my home warranty to take them off their referral list. read more

We have been trying to get our pool heater fixed with this company since January! Every time it is "one more part". They were suppose to be here yesterday between Noon-5pm. We confirmed again mid day yesterday. At 4:30pm they call to say they can't make it after all! We are done! We called Old Republic, requested a new service provider and filed a complaint against Upland Pools. Worst customer service ever! Do Not use them!! read more

thank you very much for your excellent service. We are very happy. With the service individual and his expertise.

AHS assigned this flaky pool company to diagnose a leaking pump. On the repair order the technician wrote that my pump "shorted out and was non-operational". He said I needed to buy a new "variable pump" and I would have to pay $1250 out of pocket because of a law. The technician was dishonest about the condition of my pump when he wrote on the work order that it was not running at the time he inspected it. My pool pump was and is still running as I type this. When I asked Upland about the specifications of the new pump that they were going to install, Karla told me it was a "generic pump" and she could not give me details. When I inquired about a separation of cost between parts and labor, she told me that Upland pool would not provide me that information. Before she would schedule me for the installation of the new pump she required a credit card. I was told that I have to pay the entire amount of $1250.00 before they do the work. I asked Karla what would happen if I paid in advance and there was a problem. She told me that I would have to call AHS for repairs because Upland Pool only warranty their work for 30 days. At that point, I searched yelp for other reviews of Upland Pool. Guess What???? There are a BUNCH of people who are irritated, like me. They have terrible reviews about dishonesty, installation of used parts, and complaints of being impossible to get in touch with when there's a problem. The good news: If you contact AHS (resolution and cancellation dept.) and threaten to cancel your home warranty contract, they will eventually and reluctantly provide you with an alternate contractor at no charge. read more

Thanks, Marty Lopaz for a great service that you provided to my pool heater, I tried many others and they never figured it out, you did it in no time. I much appreciate your support. I recommended his service to all of my family and friends. read more

They installed a new pump motor for my pool on January 24, 2023 through my home warranty insurance. The motor won't turn on and hasn't worked since 4/18/23 my insurance says my coverage is capped and I am still waiting for an answer on the warranty on this new motor from Upland Pool and when they can replace it. In the mean time my pool is turning green. read more

This company is the worst and very unprofessional company to work with. They work out of their home and does not have an actual office. Their is no communication, they do not answer their phones, and does not return your phone calls after leaving several messages. Christopher came out to repair our leaking motor but after fixing that part, he broke another part and said he would be back to repair it since it was his fault. Turns out that the supervisor refused to fix the part and just blew us off even after the technician admitted to breaking the part. This is a rip off company. I had to leave several messages and text messages until they text back and said to contact the insurance co. What a cop out of a company that cannot own up their faults. This company is fraud!! read more

Horrible to deal with. A complete waste of time. Wrote our estimate so our insurance would not cover the cost of the pump. When asked why they told me because they would have to repair the pump and didn't want to do that. Only wanted to sell me a new one. Asked the Managing Director to call me to discuss, but he couldn't bother. Avoid using them. read more

The extreme lack of competency, customer service and lack of communication is astounding. 1st technician came out and confidently diagnosed the problem and said he ordered the part. We called them a week later an it was ascertained that the technician hadn't ordered the part. 2 weeks in, another technician came to install the part.. Evidently, we didn't need that part all along that technician said he was going to call to see if he could get our order expedited. Got in his car and left. 4 1/2 weeks later, still no solution. Called TC pool supply and they have the part in stock and sending someone out to install Thurs or Friday. read more

What an absolute joke ! Been waiting for this company to contact AHS for over a week . THEY DONT RETURN CALLS OR EMAILS .Trying to get them to send another company out to fix it . AVOID read BBB complaints . read more