While the ER is fantastic, the surgery team I was provided with for a recommended gallbladder…read moreremoval was awful. I had my surgery rescheduled at my request so I could have time to care for my dad as he's not been well. I was unable to return the call to schedule labwork, I reached out to the scheduling to clarify a few things regarding my not scheduling the labwork and to explain a few concerns I had. Central scheduling cancelled my appointment with the surgeon for pre-surgery weight check, ignored my provided information about my shunt, kept saying they would have to send me to another hospital because I'm ONE POUND over the weight limit, and also called this hospital by the old name, thus sending me to the wrong website to a hospital 2 hours from my home when they really mean one 30 minutes from me that is under a new name. I write to the office to try and clear this up, I get a reply of "Surgery cancelled at your request" and they did not address ANY of the concerns I laid out in my message to the office. So now I have no surgeon for my gallbladder, all thanks to a lousy office that can't respect the fact their patients can't always call back right away. The lab work wasn't required until 2 weeks before surgery, they called me 4 weeks before hand, for lab work that could change in two weeks time. Premier was willing to work with me on my schedule for a previous surgery, without any of this mess. So thanks for nothing, Kettering.

I have had previous good care at Kettering Health Troy's ER. Not sure what happened last night but…read moreI had the worst experience of any ER I have been to. Yes, they were somewhat busy but while waiting nearly 3 hours in the outer waiting area, only 1 patient was discharged. Finally after a 3-hour wait, I was taken to a room where I sat for another hour with absolutely no one coming in. I heard a nurse telling someone (doctor?) that another patient was saying he was going to leave and that person (doctor?) said "Oh well, we only have one doctor on the floor and we are doing the best we can so if they want to leave let them, I don't care". After an hour in the back with no interaction, I told a clerical worker that I would probably just be going. I heard that person interact with the same lady and she once again said "He can leave. Let him. I don't care!". I got ready to leave without being seen by anyone and a worker said "Please wait while I find your nurse". So I did. No one ever showed up. So after 4 hours, I had not been seen by anyone and so I left. Walked out of my room, past the staffed nurses station and no one said anything. When I got to the lobby I told the ladies I was leaving and, to their credit, they said they were sorry. Not sure why they only had one doctor but that is their problem, not the patients. If they were unable to staff properly they should have shut it down and only took ambulatory patients. Also, I went to Kettering because their website said they had a 51 minute wait. 4 hours later I walked out without seeing anyone. If your times are not correct, don't put them out there. I arrived 20 minutes after seeing the 51 minute wait time so, no, it did not "fill up" until after I got there. All in all I can understand some issues, but the "I don't care, let them leave" attitude given was unacceptable. I won't be going back.

Worst service in the medical field Sad sad sad that they…read moreare still open The service is slow and the medical care is less than disappointing it's almost non-existent I think a small child would be a better care expert Will NEVER use them again

I came in with UTI symptoms. I've had sever as l so I know the symptoms. I'm leaving on a flight…read moretomorrow morning and told the NP that. They tested my urine and it showed white blood cells but nothing else. I told her I had some symptoms last night and it's worse today. I know my body and I have an infection. She refused to give me an antibiotic! I said i was even here several months ago for the same thing and I had an infection then, look at my history. She told me to drink more water. I told her I already drink 8 glasses a day! I have an infection. 4 hours later i was peeing blood! I called my family Dr., he couldn't believe they didn't give me an antibiotic. He called it in. I totally wasted $109!

I visited Dr. Anu Kulkarni today for a 3-month follow-up and was greatly disappointed by her…read morebehavior, attitude, and actions. Dr. Kulkarni first responded very harshly when I asked about the possibilities of increasing my medication dosage, a common SSRI that can be increased beyond the dosage I currently take. Dr. Kulkarni immediately stated that she would not do that for me, that my dosage is already extremely high (an OPINION of her own), and that I should see a psychiatrist immediately. When I mentioned that I do see a therapist, she was quick to correct me that it is not the same thing as a psychiatrist (which I was entirely aware of). She asked me about my job search, how she expected me to be a short-term patient, and made me feel very isolated and ill-informed at my own doctor's appointment. Mental health in the South Asian community -- of which Dr. Kulkarni and I are both a part of -- is already extremely stigmatized. Taking medication is looked at as a sign of weakness, when it has actually been extremely effective in treating my depression, anxiety, and OCD. Rather than being supportive and willing to hear my curiosities, Dr. Kulkarni was short, dry, and immediately disrespectful. It is this attitude that keeps children from opening up to their parents, and in turn leaves patients feeling hopeless about their own clinical journey. I expect doctor's office to be a safe and progressive space to discuss any kind of illness, whether physical or emotional. It is clear to me that Premier Physician Network, specifically Hyatt Family Care in Tipp City, Ohio, does not stand by this message.

We have had Dr Kulkarni as our family physician for about 8 years now. She has taken care of us and…read morehelped us through the many issues, some have been serious. She is knowledgeable and professional and when she isn't sure, she knows where to get the correct information. I'd give our Doc high scores. She is great!