Everything is terrible, hardly staffed but won't improve pay to fix it and is never hiring! No proper waiting area, where you stand in line is filthy and cluttered, no ac and "front desk" lacks brainpower read more

Awful customer service, worse delivery service. Of 8 packages I've had delivered at my current address, only 1 has been delivered on time. The area I'm in is apparently the last stop on the route, so my stuff gets delayed until they have time to drop it off, which could be 2+ days, even if I pay for overnight. It's all marked as "attempted delivery" but no notice is ever left and my front door cam doesn't show anyone approaching the door. Last time I had something held for pickup, I got the pleasure of speaking with a rep that really didn't care about my package, only complaining about how much they hated working there. read more

I had to go in person to drop off a package. The customer service area was marked clearly, so I knew where to go. I went to the customer service area where people were standing all over the place, even though there were clear floor markings. The problem is that the two people helping were dressed in plain clothes. They didn't really seem to be too interested at being at work. It seemed as though they would've been happier with no people in the lobby. As far as I know, my package made it to the final destination. read more

absolute terrible customer service! call from a phone number that I can't call you back on! and you can't find an address that you come to every day! read more

Clearly, they do not follow up to address complaints. I was told that my problem ith having things misdelivered would be corrected. Nope. Terrible delivery service. read more

This is now the second time I've had to take to social media on this location. Today their driver left our package on the ground next to the mailbox at the end of our drive way on a major road. Then lied and stated on his hand held that he left it in my front door step which is about a half a mile away down our driveway. Our drive way is a tear drop which means you can drive down and circle around with no need to back up and it's a gravel road wide enough for FedEx to get down just fine. Your employees are inadequate and liars. In today's day and age I would be Thankful to still have a job! UPS needs to hire a new competent driver to take over the current employees route. read more

These people couldn't find there tushy with both hands. Most disorganized group of individuals I've ever had the misfortune to have to deal with. read more

I couldn't understand that they need to shorten operation hours at odd times . 7 am to 11 am, 4 pm to 7 pm .. that's only 7 hours per day. Needed to return an item and had to go twice because it was not shown on site. I understand this is business decision but blaming it on Covid 19 is simply ridiculous. Why can FedEx do it and they could not? read more

Breaking up hours of operation isn't customer focus. You have customers who take their lunch time to drop off and pickup. You're the only UPS shop splitting operation hours. I couldn't believe you're not open between 11am - 4pm. Those hours do not fit most people's schedule. It appears it's a permanent decision bc there are professionally made signs. You're off the beaten path anyway which is very hard to find you without a GPS and then it has difficult at least have decent hours. read more

I paid for UPS Pickup for 2 packages that I could not fit in my car to transport myself. The timeframe given was from 10am-9pm the next business day and instructions for pick up were to 1. Package all items for return and ensure nothing is left out 2. An adult must be present at time of pick up. I did all of these things and stayed home all day waiting on the couch (which is not even 3 feet from the front door) waiting for a knock. Around 6 or 7 in the evening, I was going to grab something from my car and noticed that there were labels on my door knob and a "sorry we missed you! If you cannot drop this by, we'll be glad to come pick it up from you" along with the labels. I found this strange because I had followed the directions given, stayed home all day, and hadn't heard a knock. Anyway, no big deal (or so I thought). A couple days later (due to my work schedule) I called this UPS location to schedule another pick up, which the note left on my door said that would be "glad" to do. Oh, no no. The woman I spoke with was rude to me from the beginning of the conversation, though I was understanding and respectful to her. She told me that the drivers are not paid to attempt a second pick up and that are "too busy to flag you down," though I did not need to be flagged down or waited on. I could have literally opened the door within 4 or 5 seconds of a knock. The woman was clear that it was ridiculous that I would request they try again, and said I would likely be charged for another pick up attempt. I'm not sure they really tried all that hard the first time. I suppose I am to leave two high value packages outside of my apartment door and wait at home all day to sign for nothing and talk to no one. I understand the high volume they are having to handle and the stress everyone in this industry is under, however immediate rudeness and belittling was not necessary, as I truly was gracious and patient with the woman. Thank you UPS. Edit 1: The AM lady was much nicer than the PM lady Edit 2: Though they said that they would come today, they did not. Stay tuned. read more

This is the 3rd time in 5 months that I have been depending on package only to track them to the Cleveland TN hub. Packages show "Out for Delivery." Then.....wait for it......"POOF". No package and " Information Unavailable." You can't get any more information from them other than what you can find on your phone. Where is the 0 star option. read more

This is the worst customer service and delivery of packages period. The make our local mail carriers look like rock stars... UPS corporate need to come to Chattanooga and rework this whole thing it the worst read more