Great experience every time I visit. The staff is friendly, knowledgeable, and always helps me get…read moremy packages shipped quickly. Highly recommend this location!

Charged $10 to have UPS delivered package sent to their store for pick up. Staff provided…read moreunprofessional response when questioned about fee.

Very friendly and knowledgeable! They handle all my shipping and I always take my Amazon returns to…read morethem to handle.

Great service. Very friendly and helpful. Worth the small fee for not having to go to the PO.read more

The staff here are rude. The prices on their optional services are ridiculous. I will gladly never…read morego here again. I came in with a label ready to print. Asked if they would print and affix it for me? Their fee for such a service? $3. For a single black and white printed label. They then proceed to explain to me how amazingly expensive their printer is and how they need toner and they need to lease the machine and... LABEL PRINTERS ARE THERMAL, they do not use toner! YOUR LABEL PRINTER IS A DYMO 550 TURBO! 1,000 labels are $6. You print labels for shipping all the time. Absolute trash business.

I went to ship some small arms cartridges as I have done many times at UPS stores across the…read morecountry and they refused the shipment. The package was labeled and 100% in accordance with UPS regulations but they didn't care and said they were a "franchise store" and would not take the package. Never seen a store that picks and chooses what it ships when in compliance with UPS guidelines on their site. UPS should pull the franchise from this store.

Very useful place , helpful ladies both times I've been. Great one stop shop in a pinch. When you…read moredon't feel like driving to. And for a notary it's nice to have options!

The response from the owner is a categorical lie. No expletives were used by either party and no…read moreparty was called any names ; the owner is clearly embellishing (lying) in an attempt to try to deceive anyone reading the review. I don't deny I was upset, because the owner, who was immediately belligerent and unprofessional, left the shipment sitting on the floor rather than give it to the FedEx driver! Furthermore, the shipment was prepaid! She had an opportunity to correct her employee's error, but chose instead to make a bad situation worse by summarily REFUSING to follow through with shipping the item because I questioned the inaccurate information I was given when I dropped off the shipment. The FACT IS, the original employee (who was ACTUALLY THERE when I dropped it off - the owner who fabricated the response WAS NOT THERE when I dropped it off) told me the tracking info would uploaded. To anyone reading this review, you will have to judge for yourself. Please read my original review. I stand firm by it in good conscience; it is 100% accurate. I WAS THERE on both days - the owner WAS NOT and ADMITS IT in the response.This owner is dishonest and unprofessional and is using LIES in a futile attempt to deflect from her failed management of the situation and belligerent behavior. Please consider taking your FedEx shipments to Dollar General or Walgreens where shipment acceptance information (which can be critically important when meeting a shipment deadline) will be immediately uploaded upon receipt - as it should be in 2023. Please avoid Mailboxes Express, where they are stuck in 1975 and aren't secure enough as people and business owners to respond to a legitimate shipping concern from a customer without going berserk.

Amazon return done there.. she was so sweet on the phone when I called and explained how they are…read moredone.. when I got there just as helpful. new to Tennessee so it's nice to find a good place. Highly recommend this place

I haven't used another mail center since 2011. This store is always open, employees always very…read moreknowledgeable and helpful.It is the best place in town to ship your packages, fax documents, sent and receive regular mail. There are many beautiful and unique items to browse and buy, and the staff go out of there way make sure you have what you need. Prices are totally reasonable, merchandise is quality. Love everything about it!

Amber goes above and beyond! I dropped off a package today…read moreand Amber went the extra mile to satisfy her customer. I really appreciate her and I wanted everybody to know how great she is.

This UPS store always has the best customer service- I'm consistently impressed with how pleasant…read moremy visits are hahaha They seem very organized and everyone is so nice

Everything is terrible, hardly staffed but won't improve pay to fix it and is never hiring! No…read moreproper waiting area, where you stand in line is filthy and cluttered, no ac and "front desk" lacks brainpower

Awful customer service, worse delivery service. Of 8 packages I've had delivered at my current…read moreaddress, only 1 has been delivered on time. The area I'm in is apparently the last stop on the route, so my stuff gets delayed until they have time to drop it off, which could be 2+ days, even if I pay for overnight. It's all marked as "attempted delivery" but no notice is ever left and my front door cam doesn't show anyone approaching the door. Last time I had something held for pickup, I got the pleasure of speaking with a rep that really didn't care about my package, only complaining about how much they hated working there.

pkg not delivered- scan shows delivery before driver was on my property and I have video of the fed…read morex driver. I have reached out to several customer representatives and none have been able to help

I had a work laptop being delivered to me. I made sure it required a signature because things seem…read moreto disappear from porches in my neighborhood. I had two attempted deliveries and I called the next morning and spoke with a service rep. I asked them to hold it at the ship center so I could pick it up. Customer service was professional and quickly re-routed my package back to the shipment center. I went by there after work and was pretty much in and out of there in 5 minutes. It was easy and efficient. I did overhear a customer on the phone with FexEx customer service who was missing a package. Was told it was at one place - and not there, and then at this location an it was not there either. I guess it's hit or miss? My experience this time was a hit.

I have a love-hate relationship with UPS. I've encountered mostly negative experiences regarding…read moretheir personal mailbox services. Recently, though, UPS is superior to USPS regarding pricing for shipping heavy items and, more importantly, delivery dates! USPS has consistently not delivered packages on their "guaranteed delivery date." So, I looked into other shipping services, and UPS was the most economical and convenient for my shipping needs at this time. This location, in particular, has been the best in terms of customer service. I've walked in when they've had a line nearly out the door and also when I was the only patron and each time I was greeted and helped with quick efficiency (mind you, I package and buy postage labels online and have the parcel ready to drop off). I definitely recommend creating a free online shipping account for the best prices and to streamline the process. I hope that this UPS will continue to provide good customer service and remain reliable with their delivery dates as they have been.

Outstanding customer service. We needed a document notarized and the staff member was awesome…read more Very smart and got it completed quickly. We highly recommend this store.

excellent customer service! I wasn't even inside the door and they helped me with my 8 packages…read more service with a ile!

The best and most friendly package drop off in my area. They have always been so helpful and…read morefriendly!! I use them alot and spend a lot of money there!! They get my #1 vote in Chattanooga!! Thank you for your Great Customer Service!! Appreciate it greatly!!