i hava a guaranteed package and i was expecting it monday at a specific time. its wed now and i havent gotten it!!! i kept calling ups they keep saying they will deliver until now no! read more

I love this place! The staff here are so sweet and try to help to their best abilities. I came here after a bad experience at the post office and their attitude as soon as I walked through the door cheered me up. they sold me a box and even trimmed down the box, packaged my item and taped it shut to ease my problems even though their shipping prices were too expensive (they recommended i go elsewhere.) sweetest people ever! best service ever! read more

Ok, this is more about a change in UPS Policy that has me really frustrated. UPS, has always been a efficient outfit. Then there was a frustrating change. The change was that when a customer gives the package to Efficient UPS, UPS now give the final delivery to USPS, the Post Office. I had a package that UPS gave to the Post Office, and it took the Post Office 5 days to get it out of the Pallet, and officially receive into their system and ship the package. The day before, on the 4th day I went to the Post Office and they told me that they don't have it, that UPS made a mistake. The truth was that they told me to go home, and that the package was just sitting their for 4 days, 5/23 to 5/28. Now, UPS you are INEFFICIENT, since you have allowed INEFFICIENT ALIENS, (just reminded of the movie, "Men in Black"), to take over the package, making UPS as INEFFICIENT as USPS! read more

I'm on the same boat with user "BJ E." My package was shipped on 11/26/2017. Guaranteed delivery date was 12/04. The package required an adult signature so I told my wife to stay home on 12/04. Nothing. Told her to wait 12/05. Nothing again. 12/06. Nothing so far. Called UPS and they said the local station (this incompetent station) will call me on 12/05. Nothing. Called UPS again, they said they'll call within an hour. Nothing. Waste of my time and energy. Sylmar, CA, United States 12/06/2017 6:00 A.M. Destination Scan 12/06/2017 3:03 A.M. Destination Scan Sylmar, CA, United States 12/05/2017 10:23 P.M. An emergency situation or severe weather condition has delayed delivery. / Your delivery has been rescheduled for the next business day. Sylmar, CA, United States 12/04/2017 8:14 A.M. Out For Delivery Today 12/04/2017 1:23 A.M. Destination Scan Sylmar, CA, United States 12/02/2017 2:03 A.M. Arrival Scan Bell, CA, United States 12/02/2017 1:02 A.M. Departure Scan Bell, CA, United States 12/01/2017 2:02 P.M. Arrival Scan Spartanburg, SC, United States 11/27/2017 7:13 P.M. Departure Scan Spartanburg, SC, United States 11/26/2017 3:49 P.M. Origin Scan United States 11/25/2017 12:30 P.M. (ET) Order Processed: Ready for UPS Oh, and I have another package coming from Amazon going to my work that's "delayed." This is from another hub. LOCATION DATE LOCAL TIME ACTIVITY Vernon, CA, United States 12/06/2017 2:50 A.M. Arrival Scan 12/05/2017 11:30 P.M. A late UPS trailer arrival has delayed delivery. We're adjusting plans to deliver your package as quickly as possible. / Delivery will be rescheduled. Las Vegas, NV, United States 12/05/2017 12:02 P.M. Departure Scan United States 12/05/2017 3:13 P.M. (ET) Order Processed: Ready for UPS On another note... I am so glad I switched my main carrier for my business from UPS to FedEx. I ship 100 packages daily and at least 5 will have problems with UPS. When I switched over to FedEx completely 3 years ago, I have had issues with probably 1 in every 10,000 shipments. And UPS will rip you off with that dimensional scanner. They always want to try to ding you for an extra pound. And in the winter season with express packages going to the east coast, UPS LOVES to claim late delivery was due to the weather. Probably about 1 in 10 express packages. I had a much, much better experience with FedEx. I will never, ever go back to UPS. UPS never delivering on time. read more

If there was a contest for the worst company in the world first place would have to go to UPS hands down. They say they went to your house, but never did, they say they left a note, but it must have blown away. They lie to you on the phone telling you they will be there the following day and again never show up. They expect you to take days off of work on the off chance they actually show up. This company has no customer service, the right hand never knows what the left hand is doing and the couldn't find the hole if they dug it themselves. I encourage everyone to never use this company. If I could give it zero stars I would, because they don't even deserve one. read more

VERY DISAPPOINTED!!! Their employees stole my iPhone X that was supposed to arrive 2 days ago. Called their customer service and they told me your package is missing with no apologies. Their tracking system still shows that it's on transit but they can't find the package!!! read more

UPS Customer Center - Admit that your employees stole it not that it went missing!!! - Shipping Centers Near Me - Sylmar, California

This facility is completely unorganized. Just today they "lost my package." But had time to take a long nap in front of my home and cameras. Still no package. No tracking update. And because they play games with the online tracking estimated delivery, good luck getting a claim filed. Honestly, with the individuals this location hires, my items were probably taken and sold by one of them at the swap meet. This package has been supposedly sitting there, waiting to be delivered, for 10 days. The call center. The worst. It's completely outsourced. 5 different people tell you 5 different answers, all while laughing about the situation. read more

The UPS Customer Center is not a UPS Store but does offer some things the ship & pack's don't including same day will call. They'll also hold your box for up to a week. You can also ship and get basic supplies here too. Open Everyday except Sunday. read more

I was there last Friday because they didn't deliver my item and they told me you have to come pick it up from there and when I was there they told me that the package now it's in the semi truck and next day they going to load it to the delivery trucks and they going to deliver Saturday to my address but today I find out instead of the delivering my item to my address they ship it back to the shipper who I was purchased the item this arroyo UPS is the worst customer service ever read more

If wish I had the option of a negative score. I had a package sent to me and our office was closed due to the stay at home order. I went online and had the package rerouted to my house 2 miles away and paid the $6 for that. I tracked the package every day so here is the play by play: Mon 4/27 - package attempt to deliver to office - went on UPS website, paid $6 and had redirected Tues 4/28 - package delayed for reason beyond their control Wed 4/29 - package delayed for reason beyond their control - package attempt to deliver to office Thurs 4/30 -package delayed for reason beyond their control - called customer service, they said package would be delivered to house on Friday Fri 5/1 - Package attempt to deliver to office (morning) - Package attempt to deliver to office (afternoon) - Package returned to sender Mon 5/4 - Called Customer service, package will be redirected to house - package held in system delayed reason beyond their control Tues 5/5 - package delayed for reason beyond their control Wed 5/6 - package scheduled for return to sender Thurs 5/7 - package returned to sender - called customer service, they said I did not redirect package - called billing, they said I would need to get proof of payment before they can issue $6 refund. Complete failure on so many levels. Terrible customer service. read more

Very, Very disappointed again. You send an email with a delivery date. That date comes, and here is the tracking info.Below I've included the tracking information. You tell me the package will arrive on the 30th. On the 28th you claim it may be delayed, but never update me about this. Then I see the night before I am expecting delivery, everything is good! It arrived at the Service Center and is ready to go! Then I see that will not arrive today. You have it, you have it where it needs to be and you hold it because...? I guess you just want to make your customers unhappy? Make them wait 2 more days because, what? You are not in the MOOD to deliver? Funny thing, I saw the truck on my street today and waited for them to stop... Of course the driver didn't. Why? My little 1 Cu foot package must have been too big for your HUGE truck. So SICK of UPS. I WILL NOT recommend you. I will never ship with you. I am done with you since I am not important enough to deliver a package when you are already driving past my house. Sylmar, CA, United States 09/30/2017 6:02 A.M. Destination Scan 09/30/2017 6:01 A.M. Package in transit and scheduled for UPS delivery attempt to recipient on next UPS business day. Sylmar, CA, United States 09/29/2017 10:54 P.M. Arrival Scan Vernon, CA, United States 09/29/2017 10:15 P.M. Departure Scan 09/29/2017 10:13 A.M. Arrival Scan 09/28/2017 4:00 P.M. Due to operating conditions, your package may be delayed. / Delivery will be rescheduled. Hodgkins, IL, United States 09/27/2017 5:14 A.M. Departure Scan Hodgkins, IL, United States 09/26/2017 10:14 A.M. Arrival Scan Elm Grove, WI, United States 09/26/2017 8:25 A.M. Departure Scan Elm Grove, WI, United States 09/25/2017 5:58 P.M. Origin Scan United States 09/25/2017 5:06 P.M. (ET) Order Processed: Ready for UPS read more

Specified no signature required on my delivery - told the driver to leave package at the door who agreed but then still chose not to deliver my package for all three attempts. Now have to pick up from the center in person and defeats the whole purpose of no signature required option. Incompetent service at its worst. read more

If I could give a 0 I would paid for 2 day express shipping and it's taking over 7 days. Why did I pay an extra $10s for quite possibly the worst service. On another package I was going to just pick it up but it's not even "ready" for pick up. If I knew where the package was I'd grab it. So I have one package coming and another I have to now pick up since I couldn't change the other one to pick up. Also why is it always expect it by 9pm. For anything I get with this service is anything before 5pm a world record. If you have the luxury of picking a delivery service decline this one. Weirdly enough I've had better luck with USPS than UPS. That's crazy to me. If you do have a package from UPS and it's something time sensitive don't use this service entirely. read more

I had a heavy terrarium delivered to me 10/15/20 and the driver was positive , nice ,and very professional. The 2 best things about that day was meeting and getting engaged later that night to my now fiancee . Thank you driver.Sorry I didn't get your name. read more

It's 9 PM and the last two days I've been tracking the package on their APP and it says "Out For Delivery" and I haven't received anything. I called twice and was told it would be here by 8. I called after 8 and they said it could be here as late as 11:30 but after reading the rest of these reviews I have very little hope. Where are my packages UPS?! I've been reading these reviews which makes me feel a lot less confident. Back in the day they had to contact the driver for you. Now you get someone in another part of the year who only does the same thing you can do on your own computer, check the tracking number. It's pretty stupid to call them only for them to tell you exactly what the website says and promise you promises they can't make. I'm sure they're just afraid of getting yelled at by unhappy customers. My boyfriend drove across town tonight and said he didn't see any UPS trucks. As a matter of fact, I don't recall the last time I saw one myself. What's going on UPS? Get it together! And why doesn't corporate take care of this location. Clearly there's a lot of issues both with new hires and customers. read more

The UPS driver couldn't deliver a package to our business address here... Meanwhile FedEx delivers flawlessly every time. After the first failed delivery, I called UPS, and spent an hour and a half getting a supervisor and re-verified the address, explained how to find our suite at our business location (big business offices). The next day, it wasn't delivered again. I spent another hour and a half on the phone with UPS trying to get this sorted. They promised it would be delivered by the end of the day, and that I'd get a call from the center. No one from Newberry Park called, and the package wasn't delivered. The next day I called AGAIN and after several "let me speak with a manager" conversations, found out it had been returned to the sender. Our address had been re-verified three times, and the driver couldn't deliver a simple package. The person I spoke with said they could put in an intercept and have it sent to our home address, but that it would cost an additional $18 per package... even though the fault was theirs for putting the Return To Sender on by accident, because "that's how the system works, there's no way around it." Two more calls, two supervisors, and 3 hours later, and I found a supervisor who agreed that we shouldn't pay an intercept fee for their mistake and put it in to be sent to our home address. The next day, nothing came and I called and was informed that it would take them a week to deliver the package from Sylmar (14 miles from our home) because they had to sort it out. I asked them to hold it at the Sylmar location for me to pick up... Two calls later, and the Sylmar manager said it'd be ready later that night and they would call me when it was ready to be picked up. They never called. Another hour long call to get a supervisor, and I find out that "the person I spoke to was wrong" and even though it was their mistake to mark it return to sender (after one delivery attempt, no less), once ANYTHING is marked as return to sender (even by UPS, by mistake) there is no way to intercept or stop that process... it WILL be returned to sender. In other words, UPS has no way to fix their own mistakes. So, sure enough, the package was was returned to the sender. Unreal. I contacted the shipper, explained the problem, and they shipped another unit, this time we 100% verified all address information in advance... And here I am, AGAIN, dealing with the same inability of the UPS driver to deliver a simple package to a business location that has been there for 20 years. Meanwhile, this morning FedEx delivered just fine. I now find out, two weeks later, that our company's corporate offices requested packages be delivered to a different (local) address at some point in the past, and instead of anyone at UPS telling me that THIS is the reason it has not been delivered for half a month, I get to speak with (literally) 9 different people, and waste over 7 hours of my time on the phone. UPS can not give you a phone number to speak to anyone at their distribution centers. They can't radio their drivers. Their communication structure is akin to a bunch of kids with tin cans connected by string. UPS takes no responsibility for anything... late deliveries, returned packages, driver errors... it's all "Ooops!" which is apparently what UPS really stands for... UPS! We messed up again. Oh well. Do they care? Doesn't appear so, because every time there's a problem, the solution is "too bad, guess you'll have to wait, or have it re-shipped." A model of poor customer service. You have ONE JOB, deliver the damn packages. If you can't do that, then go make burgers or something. read more

My package was to be delivered on 9/27/19. At 5:41pm I received an email notification stating that an attempt was made however that was NOT the case. The driver never made an attempt. I live in an apartment and all he had to do was buzz my apartment number. I took the DAY OFF OF WORK TO WAIT ALL DAY. To leave the package at the gate would have been fine as well however that would have required him to carry a heavy package up 6 steps. I wholeheartedly believe that he didn't feel like it and left. I also DID NOT receive the missed package notice. I immediately called UPS customer service and was told that someone from the shipment center in Sylmar would call me within an hour. No one called. It's now 7pm and I call customer service back. I'm told to wait another hour. I do. No one calls. Over the course of 4 hours I placed 5 calls to UPS customer service. At 9:30pm I was finally put in touch with Tony from the Sylmar shipment center. I have NEVER been spoken to or disrespected by anyone the way Tony spoke to me. He talked over me, called me a liar, he was rude, argumentative and just plain mean. At 9:30pm on a Friday night I couldn't believe I was arguing with someone who was supposed to be helpful. His supervisor is Frank Diaz whom I have not spoken to as of yet. I called the company that I purchase the furniture from and cancelled the entire order. They confirmed that they typically don't use UPS because of the terrible service. I'm currently taking steps worth UPS to file a formal complaint. At my company we stopped using UPS years ago because the delivery center in Sylmar does not care about the customers or their packages. We switched to OnTrac and Fedex and have never had issues like the ones we had with UPS. UPS continues to neglect the needs of those that use their services. The representative in Sylmar named Tony is a disgrace and should not be in charge of anything or anyone. By the way, UPS, I needed that package yesterday. Thanks for not caring like always. read more

These people suck. Dont expect to be able to get in contact with them, dont expect them to call you back when you have taken the proper steps to get a call back, dont expect them to deliver your package, dont expect them to do anything. They suck. read more

This place is super unprofessional. Go with fedex or usps. Can't believe how poorly ups is managed

NEVER USE UPS. EVER. #brownfails Wish I could give negative/zero stars for this UPS distribution center. So my visa agency sent me an UPS tracking link for my package that's suppose to arrive via Next Day Air shipping service. The package obviously didn't arrive the next day, nor for the following FIVE days. Seriously, what kind of service is this? However on my UPS tracking link, it still said it was in "Sylmar" for five days. Basically, it was never scanned to be delivered out for five days.. (Seriously?!) Curious to find out where the heck my package is, I called UPS customer service. After multiple long phone calls, and eventually demanding to talk to a Supervisor, the UPS supervisor called the Sylmar distribution center and told me to wait for a phone call in the morning. I get a phone call from a Symlar representative/work saying that my package is "lost" because it "probably was destroyed by one of our conveyor belts." To be quite honest, I do not entirely believe what the worker had said to me is true, after looking at the poor reviews for this Sylmar UPS center and for UPS in general for their lost packages. What I'm most frustrated about is why I didn't receive any notification from UPS that my package had no movement/travel within the past FIVE days. Come on, I had a Next Day Air shipping service! With such poor communication within UPS, had I not called, I'm not sure if I would received any notification that my package was lost unless many days past by and if the customer reached out to UPS to figure out where their package is. UPS has serious internal communication issues w/ their tracking website with their customers. read more

BROWN fails. Disappointed in the level of Customer Service at UPS. I paid for Next Day delivery and the package was out for delivery on 11/30/2016. After several calls to Customer Service on 11/30/16, I was told the package would be delivered by 9:30 PM due to the holiday. I understand UPS failed to staff appropriately to meet the increased demand and I was OK with it. On 12/02/16, I called early morning and Rep in the Philippines gave me a BS excuse as to why it was not delivered..."the package arrived late to the Sylmar center, therefore, it was never actually going to be delivered until today." I asked why I was given different information from the previous day by 3 of her colleagues and was told they must be new. The person on the phone assured me the package would be delivered by 4:00 pm. When I didn't receive it, I called to be told it would be delivered by 7:00 pm. Again, I called at 7:00 pm when the package was not received. This time, I was told it would be delivered by 9:30 pm and promises were made to have someone at their center call me with a status. No call was received so i went to the Center in sylmar. I was given the run around and then a so-called Supervisor by the name of Tony Chan. He was rude, cocky and arrogant. When I told him I was going to record his call he responds, "I don't give a fuck." Obviously UPS "Brown" has a poor culture that tolerates this level of treatment to their customers. I began recording the phone call and as I asked for his name again, he arrogantly spelled his name out and when I asked for his phone number he and a few others in the background start laughing and someone says, "911." Then Tony Chan hangs up. I left the location and emailed the CEO because I have Tony Chan's rude attitude recorded on my phone. We will see if the CEO or someone from their management team cares about customer treatment. If not, I'll be posting the recording and my experience on other social media sites and will contact me local news media outlets to see who would be willing to share my story and impact Browns reputation and brand. read more

The virtual assistant does not work. They never answered my dozen phone calls and there is no way to leave an email so they are protected and always say that they were never contacted. read more

The Sylmar, CA UPS center apparently doesn't care to deliver packages anymore. I understand COVID-19 may cause delays but I've had several packages track as delivered here and promise to arrive on a certain day, only to see the tracking change to "in-transit" once again. Still waiting on a package that's a week overdue. NO update on tracking. No help from customer support - when I can even reach a live person (which isn't that often). Corporate UPS needs to shut this place down or clean house here. read more

Trash. Still waiting on my shipment that was supposed to be here between 11am-3pm. Where is it????????????

I am a UPS choice member, well I was supposed to have had a package delivered yesterday. It was out for delivery at 6 am. With a window of 11-3 for the delivery time. I even tracked the thing on the map. I swear the driver was up and down my street 6-7 times and yet no deluvery. Then the tracking changed to delivery by the end of the day. So I kept watching the map and still no one showed. At nine (which is our cut off time) it went from out for delivery to back in transit. At 1030 there was a note saying it will be delayed by one business day.I called the service number and they said it was out for delivery again today but since we do not have delivery on Saturday I know it won't be here. Funny thing is Amazon has/had it out for both days! Good luck with customer service all they do is read it from a script. And never follow through on what THEY say they will do. A callback from the care center within an hour fat chance since the care center is closed on Saturday. read more

I have had the WORST customer service experience with UPS. Let me tell you how awful they are at working with the customer. Earlier today I received a notification that UPS had attempted to deliver a package. This particular package requires a signature. I called UPS and told them no one would be able to accept the package on Monday and can they 1) deliver it tomorrow-Saturday or 2) drop it off at a UPS location near my home? I was told that I can "meet up" with the Driver and get the package. At 1:19 pm I received a call from "Joey" who told me to meet the driver on Bennett St in 20 minutes. I asked Joey what the cross street was and he didn't know..so I guess I just look for the Big Brown Box on wheels!! Well, after sitting for an hour...no driver to be found. I called UPS again at approx 2:20 pm...I was told to please hold while they call the Hub. The excuse I was given is gay the driver was at lunch and someone would call me right back. Guess what??? No call..now my 3rd call at 4:30 pm. After being on hold for over 22 minutes I was told by the supervisor yet the driver had 30 more deliveries and he would make another stop at our house. The supervisor so as this would be between 6 and 6:30 pm. We got home at 5:30. I checked the front door and he had not shown up yet. At 7 there had not been a knock at the door or the doorbell...so I checked. This time there was note at the door...he showed up and didn't even bother to notify us he arrived... Now that I am totally pissed off...I hold for another 20 minutes to get a supervisor on the line. She accidentally connects all 3 of us together with the supervisor at Hub in Sylmar. Not realizing I am on the line..the hub supervisor says "what does he expect us to do? He can come pick it up!" You know what I expect? I expect web a commitment is made..you keep your commitment. I asked the supervisor what time the driver came by? He said at 9:42 am..I asked about this evening?? And he told me there he didn't record it...I asked if that is standard practice? The supervisor said they don't record everything! I find that hard to believe.. I ask the Supervisor for his name and he said "Eddie" (spelling). I asked for his employe ID number...he refused and said He is the only Eddie. I asked again..and he said not for you..he told me not to raise my voice, otherwise he would hang up..Eddie-the word is empathy!! Try to empathize with the Customer..apologize...even if it's not your fault. Apologize on behalf of all the company... I know there is nothing you can do..and I know at the end of the day I'm driving to Arleta..but Eddie...I am the customer and I am supposed to be right! You need to go back to training Eddie!! You suck at Customer Service! I admit, I was angry and pissed off..but this individual continued to antagonize me...not once apologizing for the mistake made by his driver. I asked him to have the package delivered on Saturday...he said it was too late..that Saturday was already set up. Which I find hard to believe. At the end of the day..6 hours of wasted time...I still have to drive to Arleta to get my package. Where has the customer in Customer Service gone? Obviously with UPS it's not with the customer...this is not the first time I have experienced this with UPS, and it won't be the last I am sure. Brown really lives up to the color!!! So...at 9:42 pm the phone rings and it is UPS!! I assured they read my review, got a quick lesson in Customer Service...nope..they just wanted to know if I was going to will call it or have it delivered Monday? Again, I explained why I was trying for 6 hours today to get it...the bottom line...they don't give a crap about the Customer!!! Yep...I still have to go will call it! And I paid for the delivery service and I'm the one who is doing the work! UPS failed!!! read more

This place sucks huge d*ck. I was there at 5:55 and the assholes there told me that they couldn't mail out my package because they closed the register early. Excuse me but it says very clearly that 6 PM is the closing/cut-off time for dropping off packages. Just because you're a lazy f*ck and you want to get out of work early doesn't mean you can close up shop early. Don't go here, guaranteed they will miss treat you. read more

PLEASE READ!!!! DONT USE UPS for services! I wish I can give this place a zero!! I'm a cancer patient, my pharmacy shipped my medicine on Nov.28th, 2018. It's December 12th, and I still don't have my medicine. They lied to me as well as my oncologist, stating that they have attempted to delivered 3 different times and I wasn't home. Today would've been the fourth time, however I called to speak to a supervisor who was by the way very rude!! Turns out that UPS doesn't deliver to this area! Same story I was told last year, in regards to a package I was waiting on! In there notes they have that they don't deliver to this area due to an altercation someone had with a UPS driver. I understand that. However why hasn't this issue been addressed, & resolved? It's been over a year ago!! Why should other people (such as myself) have to suffer and pay the consequences of someone else's issues? Due to their lack of information and lies they've told me my pharmacy and my oncologist! I'm now 3 weeks late into my chemo treatment for CANCER!!! UPS told my pharmacy ALL 4 times I wasn't home and they tried to deliver to me, in which NEVER happened. At this point I feel UPS is discriminating against minorities in this community. They called me and expect me to come pick up my medication (chemo drugs that go in the fridge) after they've been sitting there for over two weeks. I was NEVER contacted by UPS to let me know I had to come get my package when they got paid for a service that isn't being provided. I'm stage 3 Metastatic Breast Cancer recovering from major surgery and expect me to pick up my own drugs!! This is ridiculous!! I'm contacting an attorney!! Thank you UPS for lying, discriminating and holding up my treatment that is needed to survive!!! read more

The worst experience I've ever had at a UPS location. The woman (middle-aged Caucasian with bleached blonde hair) that works at the counter on weekdays after 6pm is one of the rudest people I've ever come across. She seems to resent all human beings. If you're lucky, you may get a one word answer to your question but don't expect much more. I attempted to drop off a package one evening at around 8:45pm. The airway bill and customs form was filled out and all I needed was a UPS pouch to attach them to the box. That's it. Being familiar with her reputation, I decided to kill her with kindness. I greeted her and asked her "How's it goin' tonight?". Nothing. A complete blank stare. I then politely asked for a document pouch. After another 15 seconds of silence (seemed like an eternity), she said "I don't know what you're talking about". I said "I need the adhesive pouch that hold the airway bill and customs form so I can attach them to the box". She replied "go to a UPS Store or Drop Box if you want supplies". I thought WHAT???? This is a UPS Customer Center people and they do not stock pouches for International airway bills. Are you kidding me? If this wasn't enough, she added "And I'm not taking that package...it's an International shipment." At this point I was doing everything I could to keep my cool. I asked "Why can't you take an International shipment?" She tersely responded "Cause it's after 6pm." I said "well it can go out tomorrow..." She interrupted "then you're going to need to take it to a UPS Store or Drop Box" and with that she walked into the back. I stood there in complete shock. I immediately called the UPS Customer Service number and told a representative what happened. He confirmed that it was not the policy of this location to refuse a package - even after 6pm. He was dumbfounded as to why this counter employee would tell me that and tried to call the location to straighten her out. I continued to stand there while he called the location. I could hear the phone ringing but she no one came to answer it. At this point it was now 9:00pm and a security guard from outside came in to tell me the center was now closed. The customer service rep on the phone said he would forward my issue to a supervisor but advised me to take the package with me. The next day I got a call from a supervisor named Ben (direct line: 818-838-4256) who said he would talk to the employee about her attitude and make sure she does not refuse shipments after 6pm. If you have had a similar experience at this location, I recommend you call the above listed number and speak with a supervisor. This woman has got to go. read more

I can't give this company any stores I have been getting the run around for the last 5 days. 1st my package has arrived at Sylmar then it's out for delivery then it's back in, then it's out for delivery then back, it's out for delivery again and again the next day and still today nothing. With either suffered from severe weather or a national disaster that's caused them not to be able to make deliveries. I will never order anything again that is going to be delivered by UPS. read more

Do not send anything overnight with UPS ever. I had to send overnight to my escrow company with daily interest. I requested a cashier's check from my online bank on Thursday night which was too late for overnight delivery...it had to be in by 3pm or something...so I knew it would not be in until Monday which was fine. Come Monday, the package with my cashier's check was checked into the UPS truck but never was delivered. When I called the Center the manager said it was checked into the truck but could not be found....but I had feeling that it was not lost, the delivery guy just dropped the ball and did not deliver it and did not want to go back to deliver it. Instead they just said it was lost but they could not find it in the truck...yet the manager assured me that it'll be found in the morning when I kep telling him that I no longer wanted the package delivered and send it back to the sender. The manager kept saying "oh no..it's lost but it'll turn up in the morning" which told me stupid delivery guy did not deliver and we found the package in the truck but we're not going to even make an effort to correct the mistake and instead say it's lost so I stop complaining and will be charged 100's dollar on interest. Since it's lost, all they're responsible is for overnight delivery fee of 20 bucks when I'm out 100's. I wrote the corporation letter but lack of response tells me that this is their corporate policy to just make excuses and lie straight to customer's face so they're not liable and don't have to do their job. TOo ba Amazon delivers UPS but when given a choice in ebay or other online stores, I'll always go with Fedex or USPS. If they cannot guarantee overnight they should not do it, and leave it to FedEx. Horribly disappointed. read more

Great customer service. The man behind the counter was very friendly and taped up my package the ensure the label stayed on. He went out of his way to be nice. read more

UPS SUCKS!!!!! Use any body else, US Postal, FedX anyone. This is the third time since the first of the year they couldn't get the job right. They have only one thing to do and that is to deliver packages and UPS can't get it right. Today, the latest is they left the package behind. This is what they sent "We've left the package in our facility. This may cause at least one business day delay. / Delivery will be rescheduled." I payed to have it today so my customer can get it tonight. Now because USP dropped the ball my customer's package will be late and UPS will take NO responsibility. If I want a refund I have to call the sender and have them ask. UPS is a JOKE!!! They can't do anything right. UPS shouldn't get the one star. read more

MY SCORE IS ACTUALLY -5 STARS FOR THE WORST SERVICE EVER, I was waiting for a $12,000 check that was overnighted to me on May 30. When it didn't arrive I tracked it and it was sitting the Sylmar, CA facility. The notation online said something about the package not being ready in time (ready???) and they would attempt to deliver it later, but then they never made another attempt. It just sat in Sylmar. When I called to find out what was going on, they had no idea where the check was. I had to get the company that sent the check to stop payment and issue another check ... which they overnighted with UPS again. BIG MISTAKE! When it didn't arrive today I tracked it and the notation this time says it's sitting in Sylmar again because "the company or receiver name is incorrect which will delay the package" and they were "trying to update the information". I called UPS who said they have the correct name and address on the envelope, but for some BIZARRE reason, the driver tried to deliver it to a completely different city and zip code than the one on the envelope. They can't give me an answer on why. I asked to speak with a supervisor and they put me on hold, then came back to say that because it's Friday, I would have to wait until Monday to get a call from the Sylmar facility. I asked if they were refusing to let me speak to a supervisor so he put me on hold for a REALLY long time. The supervisor had no answers and said that I'd have to wait until Monday to find out where my 12,000 check is and why they tried to deliver to some random address. WOW!!!!!! I WILL AVOID UPS AT ALL COST FROM NOW ON. HORRIBLE!!!!! UDATE - Monday 4pm and still no package. Called to see where it was and was asked if I lived in such and such street. No I don't! I have verified that they have the correct address on the package about 5 times and I know it's correct on the package. They asked if I could meet the driver in the city that they tried to deliver to Friday (yeah, the one that isn't mine). WOWWWWWWW!! I asked for a supervisor and was told he WAS the supervisor. I said I didn't even know what to do with this because I had never dealt with a company that was so incompetent. UPS SUCKS!!!!!!!!!!!!!!! Trying to stop payment on the second check and get them to send ANY WAY BUT UPS! UPDATE: 8/8/14 First off I'll say that after hearing nothing on the investigation of my first check, it did finally arrive WEEKS later. Now this week I received a package that was a lantern (with glass) I had ordered. The BIG red sticker on the top of the box said to be careful, that it contained glass. The box was beat up! Naturally the glass was broken. I order online pretty often so UPS is going to be a BIG problem for me when they're THIS BAD!! read more

Its Friday.I was home today with my dog that barks at everything. I didn't hear a knock and the dog didn't bark. I have a small house with hardwood floors. (everything echo's) I was waiting for this package to come yesterday. The driver put a note on my door to call them. They didn't call back. We called again. they said we can come after 8pm to pick up from them 15 miles away. They close at 9pm. Or we can wait until next week! It was supposed to be delivered 3 days ago. Then Christmas, then the day after. No package. It needs a signature. So he just left a note. I hope we can make it! read more

I'm leaving 5 stars for one specific person at this location - Carlos. Carlos was the salvation for my entire experience in dealing with UPS. My shipment had been delayed by the shipper (not UPS fault) and then today when my shipment was set to arrive - I never heard a knock or got a call from the delivery person. Then within 30 minutes of the "attempted delivery" (at 4:15pm PST) I contacted UPS customer service. This woman then told me that "someone from the Customer Care Center" would call me within 1 hour. I did not hear from anyone. I made several attempts to contact Customer Service again - but the automated system prevented me from being able to talk to a person. When I finally was able to get ahold of someone (at 6:45 pm PST) - they told me that "someone from the Customer Care Center would call me between 7-8pm PST for will call pick up." No one called. So I drove almost 30 minutes to this UPS location just to make sure I was there during the only window of time UPS gives their customers an opportunity to pick up their packages. Carlos was who greeted me at the front desk, and allowed me to vent about my experience. Carlos deserves a promotion or at least the opportunity to inform whoever's responsible for training the Customer Service phone operators - how to actually interact with customers who are having problems with their deliveries. Thank you Carlos. You helped me out, made an effort to just figure out what was going on - you're deserving of 5 stars - but the overall UPS delivery experience only gets 2. It was your 5 stars that kept me from leaving 0 stars. read more

So i was expecting a package from ups one afternoon, i was looking out my window patiently waiting. I see the UPS truck drive pass my house and a few moments later i receive a notification on my phone that my package was delivered to my address. The driver never stopped! My packages contents were over $500 and was delivered to someone else now It's been 3 days and i haven't received any updates!. Filled an investigation claim this UPS location is SKETCHY!!!! read more

Very unorganized. Customer Service at the counter awful they need attitude adjustment. Seems to me by being union member they are unpunished. read more

Ups is just the worst, they rescheduled my package like over four times already and no notification whatsoever. And worst of all, is that one of the dispatchers admitted into just sending out notifications for delivering at the end of the to keep people hopeful in getting their packages soon. This is really absurd and the fact that I now know they do this. I would highly recommend a completely different shipping service or better yet a completely different area other than sylmar, since customer care in this area is also a disappointment. read more

UPS is the only way I ship anything. I have been dropping off packages at this location for over 10 years and they have always been very helpful. There is always plenty of parking. They have carts you can use to haul your stuff from car to inside. They have an ice cold drinking fountain by the door. How many places have that huh? If great service, carts and ice cold water aren't enough you can find free boxes in the recycling box in front next to door. It doesn't really say "free boxes" but no one has ever said anything to me about taking any out. Boxes aren't cheap so if I see a size we use I take it! Ya man. Every penny counts ya know. read more