This UPS location is the best! In spite of how busy it can get, it runs like a well oiled machine…read morethus the wait time is negligible. The staff is friendly, efficient, knowledgeable and professional. A special shout out to Jamie, the location manager. I had the pleasure of working with her recently. I had a lot of items that needed to be shipped to CT. From start to finish...getting my items ready to be shipped to even helping with a claim that needed to be filed with UPS after delivery of my items, Jamie helped me with every step in the process. I was most appreciative when she checked in to see if I needed help with my claim. Jamie didn't just send me an email address for me to figure out the next steps. She followed up and even helped me send off my claim. Without her help, I'm not sure I would have gotten my claim paid so promptly. Jamie definitely went above and beyond for me...just another random customer at the Garfield location. Thank you Jamie! You and your team are the best!!

The employees here are very good at their jobs Cordial…read moreKnowledgeable helpful our go to to send packages and do Amazon returns

You wouldn't think a UPS Store in the 2020s could be so notable as to merit a positive review, but…read morethe service at this location was excellent! They made it easy to print out an email, and shipped off two boxes to different locations quickly and reasonably cheerfully. And if this doesn't sound notable to you, you must not have experienced my local UPS store back home and hopefully you never will -- but I wish I could steal this one!

I am now out $300 from a return I couldn't make because they had their doors locked and shutters…read moredown five minutes before their closing time. They also (according to other, better UPS Stores in the area) do NOT adhere to the company policy and protocol to have a notary on staff and present at all times. This location says that an appointment is required and not possible on weekends.

Anna is normally my go-to person to get-er-done. She is friendly and doesn't rush people and she's…read morevery knowledgeable to get the task completed. I think it's a great value to get printed material faxed or emailed through Pak Mail. There's a lot going on in this store. They even have a full selection of boxes and cards for your convenience. Parking is usually fine because in that particular little mall area there's a lot of parking spaces.

According to their website, it says that they do FedEx, but they have no FedEx supplies so you have…read moreto bring your own and then they will take the package for you. Otherwise they will recommend that you go to Traverse City.

Extremely Rude! Went there Saturday to pick up packages just to get told by Lori they are not a…read morepick up point. In fact their exact words were "look around where would we keep packages?" Told me I had to go to the distribution center to pick up packages. Called distribution on monday just to be told my packages were at the UPS store and that the employee was new. Went back on Tuesday (driving from manistee) just to have the same worker tell me again that they are not a pick up point. And again got extremely rude. Another worker finally asked our name and got our packages while the other employee continued to berate us telling us they don't handle packages. After this experience I will never work with them again. Not looking for a generic apology. After reading other reviews it seems this is a trend with you.

Good for mail, but when it comes to copy, laminating, etc they have troubles with even simple jobs.read more

roxanne was awesome! i was confused with an amazon return. roxanne got me through it successfully…read morewith the patience of a saint! thank you roxanne!!!

I love this UPS! Everyone is always so friendly, helpful and efficient. Today Anthony blew me away!…read moreI noticed how patient and kind he is. He also went out of his way to make sure I could deliver my items securely and I was impressed with the way he was interacting with the other customers. He can be busy and still be a rockstar. I really appreciated the great service, thank you so much

Exceptional service fair prices on time delivery. Highly recommend…read more Great staff. Covers all of Michigan and all 48 Contiguous states.

Craig was a life saver. Not only did he expedite my delivery but did it faster than any service I…read morehave ever used. If it wasn't for him my delivery to Munson Med Ctr would have never happened and patients would not have been treated that day. He gave me delivery updates throughout the entire delivery process. Very detail oriented! I would use them again in a minute. -Kyle R.

Dave would not respond To my text. He agreed to do the job then totally ignored me. I asked him…read morefor a response and nothing! I didn't know if he died or what. if he didn't want the job he should have had the courtesy to tell me.

Not only did this company underestimate, they left some of my things at the apartment I was moving…read morefrom. They charged half again as much as the estimate and could not follow simple directions to pack and unpack in a certain order. I will never use them again to move anything.

Welcome to fedex, where paying for expedited shipping means you're package arrives at least 4 days…read morelate. Welcome to fedex, where every day your package is out for delivery but is never actually attempted to be dropped off. Welcome to fedex, where your street is too scary to drive to even though UPS never misses their delivery times or days. Even though UPS parks their trucks on the street next to your driveway, jason from fedex needs you to drive to meet him somewhere else because he is so "not scared" your street is also too steep for him to drive on. Welcome to fedex, where we know you don't really need your package yet Welcome to fedex, where you're our b*tch

I get a text message at 10:01 am saying the item will be delivered before 8 pm. I receive an…read moree-mail at 10:16 am saying the item will be delivered between 12:40 and 2:40 pm. It is crazy to receive two messages with two different times. How am I supposed to know which message is the correct one? How am I supposed to plan my day? This is totally unacceptable.