Confirmed 3/31/2025, the UPS Customer Center at 1331 S Vernon St Anaheim, CA 92805 is still closed. Ignore rumors of it reopening. read more

So this is one of the hubs of UPS delivery or pick up spots in the so called area. As most we've all used UPS at one time or another in the past I would have always picked UPS over others. But as of late my deliveries have been horrid. Late by days, or lost. Or mechanical breakdowns that stop my delivery from getting to me on time. When a business starts to slack. Then others need to know. And navigating their site as a guest is impossible. I don't want to sign in to every company on the planet. AI chat is archaic at best. With a system that can't give you answer or when it directs you to a live agent it goes to another contact. But nothing live. I hope they fix their system. They have one job, deliver packages on time, and in good condition. Do your job. read more

Likes: + When I finally did arrive during open hours, the employee was nice, helpful, and efficient. No fuss, no muss. Non-likes: - They don't deliver to PO BOX, which is a shame, because we have porch pirates. Please enable delivery to PO BOXes! - For e-communication, very unresponsive staff. Wednesday evening, they (*ero@gls-us.com) emailed me an issue regarding their inability to deliver to PO BOX. Thursday morning I emailed a reply. They never responded to confirm. But also on Thursday morning, they (*-1888) texted me about the same issue. That same morning I texted them and asked for confirmation. They failed to respond again. Friday morning they (-6200) called me about the same issue, as if they ignored my email and texts. I said I can come pick it up. Tarvell said they're open. Then when I arrived at their facility 11:30am, they were closed. Security guard told me they open at 2 pm. Why did Tarvell tell me they were open when they in fact were closed until 2 pm? I called Tarvell (-6200) but he didn't pick up. I then called the first texter (*-1888) but they also didn't pick up. So I had to leave. What a waste of gas and time in the sweltering heat! That same day in the afternoon, they were open and I swung by again to finally pick up my pkg. Yes! What a disappointing overall customer experience. Tennis Warehouse needs to find a better mailstation. read more

UPS Customer Service Center - UPS store hours: Mon-Fri 2 - 6 pm. Don't come during 8 - 8:45am; another review said that's only for technicians. - Shipping Centers Near Me - Anaheim, California

Have you ever heard of UPS now charging $32 a WEEK for you to have pick up service. I wonder if they are aware that FEDEX does it for free!!! What a scam. read more

I had a Prosthtic ski leg(pro-carve) sent to Camarillo Ca from Orange County. The ups store packed and shipped it. The leg cost 14,000 dollars not including the poles (outriggers). They lost the package. Called the ups store and the ups hub in Anahiem. Got two different answers. The ups store never mentioned insurance for the package. If the package is not found, I'm out a 14,000 dollar leg. UPS really "sucks" when it comes to customer service. read more

Despicable! Notice of 2 packages delivered at 1:05pm. When I arrived home from work at 9:30pm, NO packages. Checked with my husband, there were no packages when he arrived home at 1:15pm. Checked the tracking, my address as to where delivered but the picture is NOT my house. House doesn't look familiar at all!! No idea where they delivered the packages. UPS claims no responsibility, check with the seller! What?? You delivered the packages to the wrong house, how are you not responsible? Will not allow me to make a claim, I have to go through the seller to request a refund. So the seller has to take a loss, refund me money for something I can't return!! I'm out the merchandise that is now sold out!! Horrible customer service! read more

Wasted time driving here only to find out that 8-8:45 are for "technicians only" according to the security guard here. And the sign reads 2-6pm but you're open according to yelp. read more

UPS Customer Service Center - Y'all should update your hours on yelp before people waste their time. - Shipping Centers Near Me - Anaheim, California

Hours of the customer center. Easy visit - just picked up a package. Only issue was that the hours weren't posted correctly anywhere online. So here is a picture of the hours as of today, 8/29/2022. read more

UPS Customer Service Center - Hours of the customer center. - Shipping Centers Near Me - Anaheim, California

This is a UPS location that you pick up your items if you don't want to have them delivered to your place. The employee was friendly and he was able to get my package in a short time. It does have a parking lot and it was easy to find a parking spot read more

UPS Customer Service Center - The parking lot - Shipping Centers Near Me - Anaheim, California

The absolute worst customer service since the existence of mankind. To the freckled redheaded lady who coped an attitude cuz I gently tapped the doors at 2:01 when y'all should've been opened, thanks for the look and snarky response, even after I said sorry. I can see why this place is absolute hell on earth. To the drivers who never stop at my complex cuz they're flat out lazy and blame my apartment manager, all the way to this "HUB" also known as Hells Utmost Beginning. I will try to avoid any and all UPS services from here on out. I seriously hope I never have to come back here ever again! ZERO stars if I could! Happy Holidays, and if you hate your job that much then just quit! read more

UPS Customer Service Center - Basically the look on the employees faces as we walked in. Hells Utmost Beginnings.. - Shipping Centers Near Me - Anaheim, California

Every time they run late they will mark a package either "not available for delivery" or "cannot find a safe place for package" or "customer requested pick up" it's FRAUDULENT by definition. They do this so they don't have to pay for it being late (like next day services guarantee) when you call them out on it they lie. So I tell them about my cameras and how I know they have GPS on the truck they check and realize I'm right. Then the manager calls me and it's the same song and dance with her. She tells me it's a new guy I remind her I'm disabled and I can't go get it and she is sorry that the new guy will get "talked to" basically she does nothing and for the last 30 years I lived here the last TEN has been like this. So I KNOW it is a thing they teach drivers, "Mark it ATTEMPTED DELIVERY so you don't get in trouble." DO BETTER BY YOUR CUSTOMERS UPS!!!! read more

Am I able to give 0 stars? Almost everytime a package comes thru this hub it states that the pkg gets held because I asked to pick it up. No way in hell did I ever do that. There was no UPS person that stepped foot on my porch. I was home all day cause I work from home so I wouldn't have missed UPS. So when I call customer service they state that a person from that hub will call me within the hr. There was no phone call or nothing. I called everyday within the 5 business days they say it would be held before it gets shipped back to the sender. NOT ONE PERSON CALLED ME BACK. This is really ridiculous. And for it to keep happening is beyond me. read more

September 2020 I called UPS after receiving a notification that my package has been delivered. I went outside to check to pick up the package to only realize nothing was left at my door. I called the customer service center to be told I would receive a follow up call with the location of my package. When I got called back the "dispatcher" informed me that they would need to wait till the driver returns in order to locate the status of the package. I was given a call later in the day to be told from the dispatcher that the package shows it was delivered to my address. The package was never delivered to my address. Clearly this business chose not to be accountable for my package being missing. Unfortunately the store i ordered from requires additional documentation and a hold time of 48hrs. read more

Terrible customer service I've ever talked to, the only thing they were trying to do is collect all the information that you have and put your call on hold, then the call automatically transfer to the next agent, that agent knows nothing about your situation and you have to start over again, then on hold and to next agent, I've talked 8 agents this morning start from 9am to 12:00pm, I told them my story 8 times and at the end , the call transfers to the 9th agent, very good agent, she asked me to provide the information from the beginning again, do not trust UPS ever, you will get the worst customer service, the only thing I'm going to do is cal my bank and dispute the charge of the shipping There are some of the agent I spoke to during the call, they treat me like a fool read more

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They do not know the meaning of customer service, or taking care of their customers. Horrible customer service. They completely close their 'customer service' counter right in the middle of the day for a couple hours, right when you need it for a lunch break, and expect you to come back later when you have to be back at work. WTH? Forget it. I'll go to FedEx or USPS where their customer service counter is actually open all day without randomly closing down during lunch hours. read more

It's EZ to see why UPS ratings are rock bottom. Cust. Serv. phone line only cycles in circles and NEVER allows a caller to connect. Recorded msg. keeps repeating *I know you want to speak with someone but I can't transfer you until I have more information* You give more info, yet it's still not enough. Obviously, we're supposed to manufacture something creative and hopefully sneak past the painful enduring prerecorded nonsense. It's no surprise a majority of people are beyong frustrated and don't want to do business with you. UPS is completely oblivious, with ZERO DESIRE to be customer oriented or friendly. It's apparent they DO NOT want to speak with customers and clearly reflect no consideration of any customer or potential customers time. The preference is clearly forcing us to go in circles with a manufactured representative rather than hiring live bodies to assist. The *UPS Customer Help and Support Center 888-742-5877* ~or~ *UPS International Import/Export Services 800-782-7892* have carbon copy outgoing messages, but identified with two different titles......Why? ***Also, not a surprise *UPS Supply Chain Solutions: 800-742-5727* does NOT belong to UPS but rather TeleFlora, a flower wire service like FTD*** Why is it still on your website? I called and spent way too much of MY VALUABLE TIME hoping to find out how to leave positive feedback for a driver but sadly for the driver their system doesn't allow a person to get past their automated answering. The website has a place to Recognize an Employee BUT, you have to know the employees name. Seems obvious they don't care about their drivers, so another dead end. I leave notes for all delivery personnel, advising of 5 star feedback when they leave pkg. in basket and ring my bell but, unfortunately this driver won't get the feedback he deserves and I'm made out to be a liar in his eyes. Can anyone be surprised feedback left on YELP reflects such lousy service for UPS? Even UPS website feedback is in the gutter. Your website is NOT user friendly and doesn't provide any assistance for driver feedback, your answering service is useless with it's monotonous recycling and repeating recorded message and overall your customer service is in the toilet. How do I know all this to be true and you DON'T CARE? Because, you havn't done anything to improve your Customer Service! read more

The worker doesn't know about open hours lol I wondering how they work over there? And than I tried to chat with ups. I asked where is my package? They said "in Anaheim" Wow!! Amazing!! On the map is better answer!! read more

I really wish I could give them 0 stars or negative stars... but with that said here is why. I ordered a package from on online service and asked for 2nd Day AIr. Well... here is what this UPS Hub gave me. First of all my package was a day late... but I was ok with that. I sat in my apartment waiting and watching the UPS Tracker of the truck on my computer. It said they were almost at my place. I watched as they came into my apartment complex... sat there for over 30 minutes and then left! I then watched them drive all over Anaheim but never returning to my apartments. Wait... it gets better... then I saw them stop at 5:30 at the UPS Hub and you'll never guess what... they never moved after that. It still said my package would be delivered by 7:00 P.M. that night... but alas... that came and passed. Can it get any worse... oh yes it can... I watched for the next 4 days as it said my package was on the truck and out for delivery... but it never came. Finally... 8 days later... they changed the status to "Check tomorrow for Updates"! Ummm... what? So I called the UPS help line... which I will say is a totally joke because no matter what you choose... they will not answer the phone and let you talk to a live person EVER! Can it get any worse... Oh YES IT CAN! I sent an E-Mail to them asking what was going on with my package... (actually 2 of them) and it took them over 3 days to respond. When they did they told me I would have to start a case number about it being lost, stolen or whatever. I was like... your customer service right? NO... You had my package at your HUB according to your website... it was out on the truck for delivery... why don't you go and talk to the driver and ask them or their supervisor what happened to it? I sent that message and got a response 6 hours later telling me that the package had "SUPPOSIVLY BEEN DAMAGED" and they they could not deliver it, and they would tell the shipper. So... lets recap... I purchased a package and asked for 2nd Day Air Shipping, it arrived at their Hub one day late... was supposedly out for shipping for the last 8 days... when in fact it had been damaged or maybe something else, and it took you 10+ days to tell me that??? A+++++ Customer Service... NOT!!! I would have had no problem if they had just been honest about it right up front... but the whole hiding about it being supposedly Damaged (or what ever really happened we will never know) for 10+ days... and refusing to contact either me or the shipper to inform either of us about it was very unprofessional! I would never recommend this location to anyone... because their lack of communication and caring about your parcels is the best thing they have to offer. read more

So I just went into this center. And usually use this place for any shipping needs. Staff is so friendly and helpful. They work fast and hard, and I never see them with long lines. Definitely the UPS service center you want to use! So nice it made me write a review right in my car. read more

If your in the area you can stop by here and drop off your UPS package! I was in in out in a few minutes its pretty efficient if your in the vicinity of the area but I'm sure the majority of people who come here are only here to pick up their package because of various shipping reasons. Overall UPS has always been good to me and my packages I'd always rather ship with them those other X people! read more

UPS Customer Service Center - Shipping area - Shipping Centers Near Me - Anaheim, California

So your expecting a package and for some reason your fierce gaurd dog didnt bark when your local UPS driver was knocking on the door delivering your package. Mine barks at anyone who knocks on the door, and since the beast works from home there is no reason to miss a package. But he went outside and opened the door and find the sorry we missed you note. So you call the number and they tell you that you can pick up your package between 8:00 and 8:30pm, along with 100 other people. You would think your were in line for an ipone, but no, its everyone picking up their goods. If you dont call it in, your name wont be on the list. See if they know your coming, the driver can pull the package for you so it wont get recycled for the next day. Lots of angry people dont realize that. So heres your 411 you need to know when you come here. You need to know the street you live on and the city. Once you tell them that they will ask your name. Please please know your city and street. If you dont know these things then dont bother coming. And bring your id card. Arrive at here at 7:30ish, dont be on time or you will be the 50th person in line. When the clock strikes 8:00pm they secretly let you in 2 by 2. It goes pretty fast. All the packages that are expecting you are waiting up front. There are 2 or 3 very patient and helpful people pulling packages and checking their lists and the rent a cop letting people in. Most of what people picking up tonight were phones. Sadly our driver was running late, he didnt get back till about 8:45pm so we had to wait in the lobby for about 45 minutes for him to get back to the distribution center with our package. The lobby is air conditioned and has a few carts you can use to tow your goods back to the car. Be sure to watch out for people driving in the parking lot. Its very dark and you dont want to get run over. read more

UPS Customer Service Center - Shipping Centers Near Me - Anaheim, California

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This location will not deliver your packages. I had a package that stated i refused it but an attempt never was made. I was home and looked at my cameras and no one came. All they said was sorry??? Smh. read more

Expected package not delivered . Website said package on truck . Never received the package so I checked online and saw a message that apartment number missing . My house isn't a damn apartment . And address was correct . The UPS driver is incompetent and stupid . We never had any problems with other UPS packages before . And customer service is another issue they are rude and don't care that this was a birthday gift needed for today . They told me to go to the UPS Hub to pickup my package if I needed it today . Why should I have to waste my gas because their employee is incompetent moron . read more

UPS Customer Service Center - Evidence of incompetent UPS Driver . My address is a house not an apartment . - Shipping Centers Near Me - Anaheim, California

Routed my package here. Weird hours but the staff was very friendly and smiled. I appreciate good customer service

This location has their Senior Account Manager, Kevin Burg, going door-to-door trying to drum up business for their UPS Healthcare program. They came to the Irvine location of our company, and they seemed to have researched us as they knew about our other out-of-state facility. Our business has a "No Soliciting" sign under the doorbell, but I answered the door (as him and his female coworker were dressed in business attire and holding leather portfolios) and I assumed they had a meeting with our CEO. Once I realized he was asking personal questions about our shipping methods I explained that we have a Fedex account for both locations and a loyal partnership with them. He looked me up in down with a stereotypical, judgmental, white-businessman, stare (I am a person of color and was dressed casually) and he said rather condescendingly, "Well, is there someone else here that I can give my business card to that would be interested in talking with me?" I said, "No, we're pretty much all set." He said, "I'm giving you my business card anyway . . ." and literally handed me a card. Maybe don't do this. Considering I'm the one who facilitates all the shipping out of our office, maybe you shouldn't engage with potential customers in such a pushy, deceitful, and arrogant kind of way. You never know who is going to answer the door. read more

HUGE props to the folks at the Anaheim service center. I had a package scheduled for delivery today that was marked delivered at 3 PM. At 3:01 I rush to my door, only to see that there was no package! After frantically searching my patio and checking my neighbors' front doors, I managed to get ahold of someone at UPS (via chat) who passed my information on to the Anaheim service center. Within 45 minutes, the driver was back and delivered my package safe and sound. Thank you for the wonderful service! read more

I have never experienced so much dissatisfaction and hate for a company so far. "Losing" my package once made me think it was a mistake, but "losing" it again the second time really makes me think it was stolen. The action that you take to handle the situation in helping the customer when you confront them about it clearly shows how unprofessional you are. From the call center of the UPS to the superiors at this store need to be better trained. Reading people's yelp reviews now I can understand why you only have 1 star. UPS doesn't stand for "United Parcel Service", but rather "Unprofessional Pieces of Sh**". Thank you again for your incredible service and stealing my packages TWICE. read more

Absolutely Terrible & Frustrating. I noticed my package was in Anaheim, but not being delivered until the next day (usually says Out for Delivery if it is). So I called and requested if I can just pick up my package at the Anaheim facility. They placed a hold on it, and I went down there. I talk to the guy there, and he said my package is on the truck for delivery today even though the tracking doesn't say that. So I call and ask WHY I was told to go pick it up this morning, and they said oh sorry it's still at the facility. They said I can't pick it up until "tomorrow" since it doesn't have a "destination scan" showing that it's at the facility, even though the tracking shows that it "arrived at facility, Anaheim, CA". She said that's not a destination scan. So now, it can't be delivered unless the sender calls in and requests it for me. I have a $600 product in that box. A simple pick-up request has turned this whole process into an absolute NIGHTMARE. UPS, stop hiring Indian representatives and hire people who actually understand logic and English. Your company and workers should be ashamed of themselves. read more

Imagine going to a store to pick up your order and they tell you your item is not here because someone that works here "stole it internally." That is pretty much what happened when I came in to track a package that was sent from T-Mobile and was supposed to be delivered 5 days ago. The UPS lady at the service counter told me last night that "because of the labor shortage UPS just hires anyone." She was nonchalant about this like it is just normal operation there. Another UPS employee there said that there is a whole list of reports of missing packages coming from Tmobile and Playstation 5s. NEVER AGAIN WILL I ORDER ANYTHING SHIPPED UPS. I ordered many high ticket items via amazon, usps and fedex last black friday and had no issues. But UPS IS A POS! Never again! If I see UPS as the only delivery option, i will take my business else where. read more

When I used this location to ship my packages, the employees were rude to me and acted as though I should've been the expert in how to send out my packages (it was my first time). I chose two for 3 day shipping and the rest for ground, which the employee said would take 4-5 days. I received the first two in three days, but it took a week to only receive one of the ground shipments. They have been unhelpful in assisting me in finding my lost package, which was full of family cookbooks that are now gone forever. Please, don't ever use this location. read more

poor business ethics delivered a damaged package like a ninja nothing but a broken ass box of goods read more

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Hello , normal I like UPS but this time I wish I could give me zone stars and this is why I ordered two iPhones and was waiting on them . But had to leave . I was supposed to sign for them and I know if your not home there supposed to take them back if no one is there to sign for them . But instead i came home to them outside on my porch anyone could have took the phones off my porch I don't know they left them on the porch when they were sup to be signed for they were being careless read more

Who knew that UPS is opened from 8:00-8:30 pm so you can pick up packages once the drivers return from their routes? I thought the place was closed at 7 pm (it is) and I had a package to ship. The label was ready and I needed to give it to someone. Apparently my package for the 24 hour drop box was too big, so I walked over the lobby hoping to see if someone could help me. The guy at the door said "wait until 8 when they reopen". I looked at my phone and the time said 7:50. What a break I got!! I waited 10 minutes and when the doors reopened, the UPS guy pointed to the conveyor belt and told me to shove it thru the black drapes. DONE! I can't complain about this experience. read more

UPS driver arrived at our building, did not get off truck to deliver parcel ... Driver notes, no one available & left after 3' 36" ... All was video recorded & stored on my phone for evidence read more

ZIP 0 ZERO STARS! NEGATIVE -10 Stars for every order your delievery driver lies about attempting to deliver. For the past two years the UPS driver in this area does not delievery packages. Tired of waiting for their delivery. With the "2nd attempt to deliver" show up on tracking. When you never came to the fucken door. If you actually attemped to deliever I would recieve the notice on the door. Then I can get the number to go pick it up. But residents in this area have to wait for your "3rd delivery attempt" before I can even go pick it up myself. I was on the phone with customer support and saw you drive by in your UPS truck lying through your fucken teeth collecting that new pay raise you got right? This UPS center needs to clean house, fire everyone and bring in some hard working people that actually deserve that pay. I took the day off work to make sure I recieved my order.Yet you cant even fucken do your job right. Why the fuck would I pay for the shipping if your employee cant even do their job correctly. read more

Ridiculously limited hours. Closed between 10a-2pm on weekdays which is when most people at work can break free at lunch hour. Thanks a lot, UPS. read more

The service I receive from UPS Anaheim is always spot on but I feel the need to mention one of their customer service reps, Brian. He is always first to greet me in the morning, with his big smile, helpful attitude, effervescent, bubbling personality I always feel like I am his most important customer of his day! I always feel upbeat with a little spring in my step after I see him! read more

OMG HOW MUCH MORE FAIL IS UPS GOING TO BE? Delivered all my stuff at neighbor's house!!! Had to carry all these home =O read more

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If I could give zero stars I would! Careless people work for your company, my customers package looked as if it had been run over, but that's okay with your associates. No refund for even the shipping charges. Your company blows. You guys suck. USPS has it together better than you guys ever will. Never ever again will I ship through UPS. read more

Horrible customer service. First their delivery jackass claimed our address was incomplete (AT&T confirmed they gave UPS the right address), then they had the audacity to not stand by 1 minute after the hold time even though I had to rescue my daughter and the neighborhood kids from a locked laundry room. UPS is truly a SHIT shield. read more