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    UPS Customer Service Center

    1.8 (179 reviews)
    Updated over 3 months ago

    Services - UPS Customer Service Center

    Shipping centers

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    Y'all should update your hours on yelp before people waste their time.
    Dena H.

    Wasted time driving here only to find out that 8-8:45 are for "technicians only" according to the security guard here. And the sign reads 2-6pm but you're open according to yelp.

    Hours of the customer center.
    Beth L.

    Hours of the customer center. Easy visit - just picked up a package. Only issue was that the hours weren't posted correctly anywhere online. So here is a picture of the hours as of today, 8/29/2022.

    The parking lot
    Rick S.

    This is a UPS location that you pick up your items if you don't want to have them delivered to your place. The employee was friendly and he was able to get my package in a short time. It does have a parking lot and it was easy to find a parking spot

    Basically the look on the employees faces as we walked in. Hells Utmost Beginnings..
    Gilbert A.

    The absolute worst customer service since the existence of mankind. To the freckled redheaded lady who coped an attitude cuz I gently tapped the doors at 2:01 when y'all should've been opened, thanks for the look and snarky response, even after I said sorry. I can see why this place is absolute hell on earth. To the drivers who never stop at my complex cuz they're flat out lazy and blame my apartment manager, all the way to this "HUB" also known as Hells Utmost Beginning. I will try to avoid any and all UPS services from here on out. I seriously hope I never have to come back here ever again! ZERO stars if I could! Happy Holidays, and if you hate your job that much then just quit!

    Some of the agent I spoke to

    Terrible customer service I've ever talked to, the only thing they were trying to do is collect all the information that you have and put your call on hold, then the call automatically transfer to the next agent, that agent knows nothing about your situation and you have to start over again, then on hold and to next agent, I've talked 8 agents this morning start from 9am to 12:00pm, I told them my story 8 times and at the end , the call transfers to the 9th agent, very good agent, she asked me to provide the information from the beginning again, do not trust UPS ever, you will get the worst customer service, the only thing I'm going to do is cal my bank and dispute the charge of the shipping There are some of the agent I spoke to during the call, they treat me like a fool

    Shipping area
    Rachel Macie H.

    If your in the area you can stop by here and drop off your UPS package! I was in in out in a few minutes its pretty efficient if your in the vicinity of the area but I'm sure the majority of people who come here are only here to pick up their package because of various shipping reasons. Overall UPS has always been good to me and my packages I'd always rather ship with them those other X people!

    Angel B.

    So your expecting a package and for some reason your fierce gaurd dog didnt bark when your local UPS driver was knocking on the door delivering your package. Mine barks at anyone who knocks on the door, and since the beast works from home there is no reason to miss a package. But he went outside and opened the door and find the sorry we missed you note. So you call the number and they tell you that you can pick up your package between 8:00 and 8:30pm, along with 100 other people. You would think your were in line for an ipone, but no, its everyone picking up their goods. If you dont call it in, your name wont be on the list. See if they know your coming, the driver can pull the package for you so it wont get recycled for the next day. Lots of angry people dont realize that. So heres your 411 you need to know when you come here. You need to know the street you live on and the city. Once you tell them that they will ask your name. Please please know your city and street. If you dont know these things then dont bother coming. And bring your id card. Arrive at here at 7:30ish, dont be on time or you will be the 50th person in line. When the clock strikes 8:00pm they secretly let you in 2 by 2. It goes pretty fast. All the packages that are expecting you are waiting up front. There are 2 or 3 very patient and helpful people pulling packages and checking their lists and the rent a cop letting people in. Most of what people picking up tonight were phones. Sadly our driver was running late, he didnt get back till about 8:45pm so we had to wait in the lobby for about 45 minutes for him to get back to the distribution center with our package. The lobby is air conditioned and has a few carts you can use to tow your goods back to the car. Be sure to watch out for people driving in the parking lot. Its very dark and you dont want to get run over.

    Evidence of incompetent UPS Driver . My address is a house not an apartment .

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    3 years ago

    Routed my package here. Weird hours but the staff was very friendly and smiled. I appreciate good customer service

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