Shay was incredibly helpful and the sweetest person I've ever met in my life. She literally made my…read morewhole entire day!!

Absolutely 5 Stars! If I could give 10, I would! I walked in and needed to print some documents…read morebefore sending them overnight. The moment I walked in, a nice lady approached me and assisted in helping me with the do-it-yourself copier. Next, she directed me to the shipping desk, where another nice lady helped facilitate my package and options. The three employees I saw were helpful, friendly, and a pleasure to talk to. And....as always, FedEx delivered! I just received notification that my package arrived safely and faster than expected!! I love the service. Thank you!!!! Well done!! I wish I had their names, but it was on February 19th, 2024 at 4:30 in the afternoon.

The item was delivered extremely late (over 2 weeks) , after the item sat in their arehouse for 11…read moredays. I tried calling to schedule a prompt delivery numerous times but wasnt met with very competitive employees or managers. They didnt seem to care and brushed me off several times.This was by far the worst experience with a delivery company i have EVER had... would not recommend if it was the last company on earth!!!

I'm not someone who writes a lot of reviews good or bad, but today I felt the need to share my…read moreexperience to save others from having the same experience. I placed my order on Target.com for a sofa. The delivery company assigned to my order was EFW. The shipment was supposed to arrive June 7 but it did not. After multiple calls/chats, I finally received a delivery date and time, June 18, 2021 between 6:45am-11:45am. On June 18 at 10:15am I received a call from the driver with EFW who told me he would be arriving in about 20-30 minutes and proceeded to tell me that he would only be dropping off my sofa to the lobby of my apartment building, not to my door. I immediately told him that's not going to work for me he's going to have to bring it to my door just like everything else I order from target, especially the biggest item I've ever ordered from target. Within 10 minutes a representative from EFW called me telling me that I have a "curbside delivery" not to the door delivery which is false because on my shipment receipt the service level says to the door! The representative proceeded to let me know that because I live in an apartment building, to the door means to the lobby door not my apartment door. It was the dumbest thing I've ever heard in my life! I don't live in the damn lobby. I'm being discriminated against because I don't own my own home I live in an apartment so they refuse to deliver to my front door like they do for home owners. There was no way I, a female, would be able to take a sofa up 11 flights by myself! I don't own a dolly or live with a man to help me with my shipment. I was never told or notified I would be receiving my shipment at the curb of my building at the time of purchase by Target or by EFW. This was crazy! This was FALSE ADVERTISMENT ON A WHOLE OTHER LEVEL!! I couldn't believe that my order from target, TARGET, this reputable company was doing this to me. I called Target customer service immediately and explained my situation. Before I could even finish my story, the representative knew I was talking about EFW and told me unfortunately there was nothing she could do to help me. She advised to just refuse the shipment and let EFW send the order back to Target and get a full refund. I wasted 5-6 weeks waiting around for an item that I expected to be delivered to my door for only to be played games with on the day of delivery. I will be filing a suit against Target and EFW for false advertisement and discrimination. Target needs to sever their ties with EFW because they aren't doing their job. They are deceiving their customers. EFW is the biggest joke of a freight company that I've ever experienced. This is a violation of California Code, Business and Professions code - BPC 17500 which prohibits businesses from knowingly or recklessly making false or misleading statements or otherwise deceptive statements designed to promote the sale of goods or services.

I have been to this UPS Store quite a few times, and I found they are excellent. They go to lengths…read moreto get your package delivered. All my packages have been free, as they are product being returned. They have even gone so far as to make me labels, since I do not have a computer. They may have long lines, but they move quickly. The store is located in Bon Air in a small grouping of businesses near the Pizza Hut. Carol W.

Let's hear it for the local business, yes a franchise but also owned by a local…read more I stopped in on a Friday afternoon to get my Comcast boxes returned and Roxanne took good care of me. It's nice to be in a friendly city after nearly 14 years in DC!

I have been going here for years. Highlights include Stephanie Clark, who has always been…read moreefficient, knowledgeable, and helpful. I have never had a problem with any other staff member. Always my go to for shipping of any kind.

Professionalism is non-existent. The rudeness, in fact, is systemic. Just look at previous reviews…read more The owner and manager are both vile people. I will never step foot in Carytown Pack & Ship again. While the junior staff is fine, the manager, Stephanie Clark, is completely unhinged. I went in to pick up my business mail--something I've done for months--and was met with a screaming tantrum. She slammed her equipment on the counter and began yelling at me in front of a store full of people because she wanted me to use an app instead of just showing my ID. To make matters worse, she then refused to give me my mail--a criminal act (theft) and federal offense since it's U.S. mail. If you are a business owner, do not trust this place with your documents. The lack of self-control from management is startling and the "customer service" is non-existent. Avoid if you actually want your mail. Or even if you just expect a modicum of a normal experience.

DON'T use this U-Haul location. The lady who helped us yesterday was above board with everything;…read moreeven said we'd get a credit back for any mileage less than the 90 miles on the contract. Today was a totally different experience. This guy was a total jerk. Charged for 90 miles (at $1.09/mile) when only 53.6 were put on the truck. Also insisted the truck gas tank be full when there was only a 1/4 tank when we picked it up. Said we either fill the tank or he would and would charge $4.99 per gallon and a $30 service charge, and put it on our card. Had to put in 24 gallons (in addition to the 5 gallons of gas we already put in). This guy is a CROOK.

Had to carefully watch and dispute charges (i.e. was going to charge me 3 days & told me I was late…read morewhen I had paid for 2 days and was back within 30 hours); didn't make known rental was good for 24 hours, but pushed me to be back in 6 hours; hassle on gas level and ended up putting more into the tank to just end the process of whether it was full enough; was checking out but then had to wait 3-5 minutes while clerk opted to check out convenience store customers that had walked in well after me. Overall, not the best customer service I've had. I didn't feel I could trust them not to screw me on pricing and damages. Won't use this location again.

Terrible service. The woman at the register didn't greet me when I walked in the door. When I…read moreplaced my Amazon return which was in an appropriate box, she told me I could "just go scan it at the kiosk ". Then she said "whatever, I'll just take it". She proceeds to tell me my return is not in an appropriate box and that I need to purchase another box for $15. I left and drove to the UPS store on Grove Ave and they approved the box I had it in, asked no questions and gave me my receipt.

If your shipment matters, take it somewhere else…read more This UPS Store does not properly track the packages it receives. My shipment was never scanned, vanished without a trace, and the staff gave conflicting excuses. What I saw there was complete chaos -- packages stacked carelessly, no accountability, and no effort to resolve problems. Even though it carries the UPS name, this store is a franchise location and operates with no professional oversight. Do not assume the UPS logo means your package is safe here. This store should not be in Carytown considering the quality of service you receive.