1. Upward Mobile

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    West Chester, OH

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    Upward Mobile

    5.0 (1 review)
    Closed 10:00 am - 7:00 pm

    Services - Upward Mobile

    Desktop computer support

    Laptop support

    Mobile phone support

    Upward Mobile Photos

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    9 years ago

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    Spectrum

    Spectrum

    1.7
    (29 reviews)

    Not too long ago there was talk of the NEW cable company coming to town. SPECTRUM. The revamp and…read morerebranding of Time Warner but with new internet speeds, new mobile service and a more strict non-negotiable pricing policy. At the time I wasn't a customer do it didn't mean much. Well, I moved recently and was in need of internet service. Unlike the other ISP's in the area the 200+ mb speeds that were advertised were actually available at my address. I did start my experience online by ordering the equipment I needed and picking up on the store. Walking in, I was greeted by still directed to sign in on a tablet. My name was added to a list on the screens displayed through the store and I took some time to checkout the new gadgets. Streaming decides, new cellphone (because they sell cellphone service now), and tablets. The new location is outside of the mall now but still in the Tri County area. It's like walking into Apple or one of the major wireless carriers. Plenty of open space, tables with the new tech and even a lounge area with TV. An over all good experience, reason for only four stars. A bit understaffed in my opinion. Being #7 in line took almost seven minutes to receive service. If your going to attempt to up-sale each customer make sure it doesn't backup the line. Setting up cellphone service is never quick.

    I rated this particular location a "1" only because I could not give it less than that. My…read moreexperience was the worst. I can understand being busy on a Saturday. But having two people working at a super super slow pace with no regard to the customers is just unacceptable. No smiles or cheerfulness at all. They did not enjoy their job whatsoever. It was very obvious they did not want to be there. They were like robots doing their job a very, very slow speed with no emotion what so ever. I was returning equipment and I was there for one hour and a half. Spectrum you can do much better. Having knowledgeable and cheerful people who want to be there working for you would be a good start!!!

    Upward Mobile - mobilephones - Updated July 2026

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