Caveat: I am purposely leaving out the names of the individuals representing their respective…read morecompanies for whom I'm calling out, in case this debacle leads to litigation. I live in the Preston Estates development in New Braunfels. My home is located in the lowest part of the neighborhood and abuts a culvert in the front yard. According to the City of New Braunfels engineer, the culvert/sidewalk was constructed in April 2018 and had a 2 year warranty from the city, which ended in April 2020. The construction on my Armadillo home was completed in May 2020 and I moved in, August 2020. Loosely translated, the city signed off on the culvert before my home was completed. Within a month of my moving in (9/2020), we had heavy rainfall which caused my front yard to start eroding and sliding into the culvert area (see pic). I'd notified the Armadillo Homes warranty rep. by text and sent an email to the HOA, apprising them of the land slippage. The HOA responded by notifying me the developer was redoing the drainage -- but was waiting for city approval -- and the builder did absolutely nothing. There was even mention in the 11/2020 HOA annual meeting Q&A, that I was requesting a concrete wall built to mitigate erosion. After waiting for months with no progress or remedy, I had a wing wall built in front of my property in March 2021 at my expense (see pic) -- off the existing culvert wall. On May 1, 2021, we had a flash flood which overflowed the culvert, washed out the replaced dirt behind the wing wall (see pic), flooded my front yard and came within inches of my home (see pic outside bedroom window). Fortunately for me, this happened during the day and I had the presence of mind to take pictures! After the flood, I'd sent pictures and emails to the HOA, The City of New Braunfels, Armadillo...no one would give me any contact information for the developer. After the flood, the city and HMT had sent representatives out to my property to check the situation out. The city tried to convince me that this was a once in 100 year event. I asked if I would now be immune from flooding for the next 99 years and three months. No response. I also made sure to send the city engineer pics of the culvert overflow when we had heavy rains on 5/30.2021 (see pic). When the company principals for HMT showed up to scout the flood issue/damage, one looked me in the eye, pointed at me, and said "Don't worry, we're gonna take care of you." The gentleman who said that no longer takes my phone calls. To be fair, HMT has demonstrated courteous and friendly bedside manner, but judging by results, well...I'm being played like a fiddle. At some point late in 2021, HMT sent a survey crew to my neighborhood to check the elevations and existing drainage channels. I'd found out at a later date from the city engineer, that HMT had "miscalculated" drainage evacuation for the neighborhood, but the city had received no plans for resolution of the issue. Every time I'd contacted HMT by phone, I was assured that they're working on plans to rework the drainage issue. I kept checking with the city engineer to find out if plans were submitted. I had an interesting call with HMT on March 4th, 2022. During the call, the gentleman I spoke with, intimated to me that the cost of repairs would be no less than $300,000. He actually asked me if I'd consider a buyout of my home and I responded that I wasn't interested and just wanted someone to remedy the issue. That was my last communication with HMT. In an effort to protect myself as much as I can from further flood damage, I'd added an addition to the wing wall (see pic) a couple weeks ago so I have less of a steep angle from yard overflow and the wing wall also protects my front yard from the rapid flow through the culvert, which is directly facing my front yard. I've been also feverishly trying to get plants started to establish a root structure, to help mitigate the effects of flood overflow. I wrote this review because I've finally had enough of dealing with shoddy workmanship -- on more than just this issue -- but if a company and their representatives don't care about hanging me out to dry, I'm happy to return the favor.

Excellent survey experience! The crew that came out (John was the crew chief) to mark up my…read moreproperty were very knowledgeable and courteous. They marked everything up I asked and made it very obvious and walked me around showing what and were everything was. Great company will definitely recommend!

Needed a full survey of my property in San Marcos TX and we found him. He was very easy to work…read morewith and high quality survey. Now I am going to do work on another property and we have hired him again! After this one I will update. Highly recommend

I needed a fresh survey for a new construction in Wimberley. I reached out to six-ish surveyors…read moreand John stood out as the most professional in terms of his approach and responsiveness. He was highly communicative throughout the process and delivered a high quality survey on an expedited timeline to accommodate a short fuse.

Called Ash & Associates looking for guidance for a project I'm working on, and have very little…read moreknowledge in this realm. Justin was invaluable, offering a wealth of useful information, and helped to point us in the right direction with the next steps. If this is the kind of service Ash & Associates provides to prospective clients, I have no doubt they take excellent care of paying clients. Highly recommend and would work with them in the future. Thanks, Justin!

I recently contacted Ash & Associates to obtain a Boundary Line and Improvements Survey on my 1.3…read moreacre residential property. They responded quickly with an estimate for $2700. I received another proposal for the same scope from Rittiman Surveying for $750 with a $150 Rush Charge. I sent a message to the Ash and Associates surveyor about the proposal. He stated that the estimate included drive time, office time, and site time. I could not see how this justified an estimate that was 3X what the other surveying company was proposing. The surveyor must have added sleep time as well. Doug Eubanks

They helped me understand what kind of survey I needed and understand the results…read more they were able to provide me with all the surveys in need, from the topo and tree my architect used to design our addition, to the final survey to close out my permitting.

We hired ATS to inspect a gas line for a pool project. Their inspector came out and approved the…read moregas line, despite it not meeting city regulations. After tracking down the inspector, he denied responsibility and demanded he talk to our contractor vs tell me if my pipe was safe. The conversation ended by him hanging up on me by my questioning if we had an issue with our line, yet him already approving it. I then went to report the incident to his manager, who confirmed the pipe should not have been approved, and he would get back to me with what I needed to do. I followed up with him three times, and he's ignored every message. We paid for an inspection from ATS to know if our gas line was installed safely to have a tech approve an unsafe pipe, deny it, communicate unprofessionally, his boss ghost us, and after 3 weeks, we still do not know if our gas line is safe. Flagging for the city that ATS has approved an unsafe line and will not communicate nor follow up after multiple attempts.

This Company went above and beyond in helping me with a replatting in Medina County. They helped…read morewith getting approval from the County Commissioners and a HOA. I have nothing but good things to say about them. They have also done some San Antonio residential surveys for me too.

Completely unprofessional and disorganized company. Save yourself the headache and use anyone…read moreelse! I have had countless surveys ordered in the past without a hitch... this office cannot get their act together to give anyone any information. They wont deal with anything over the phone. They just repeatedly ask for more money and go through countless emails with whatever disorganized woman works in the office (Im guessing "Kevin's" wife). Kevin tells you one thing and then nothing ever gets done because its pawned off onto the woman who answers emails and doesn't give any information or do what she says she's going to do. Such a headache and a waste of time.

Dustin is a great broker and leader in the real estate industry! You can guarantee you will be…read moreworking with a knowledgeable Realtor at Vista Realty. With expert guidance I closed my first home as a Realtor with $27k over asking price! Call the office and set up an appointment, whether you are in the market to buy or sell!

From the owner: Search our online residential listings and find a new home in New Braunfels! Our team of…read moreProfessionals look forward to assisting you in finding your dream home or determining your investment goals.