Besides maybe pollen, and some bird poop, my car was not muddy and driven in dirty environments. There were still several notable dirty stops on my windshield, mirrors and trunk. For $9 its not something I would go back to. read more

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I feel like I met a new friend today. I found my favorite car wash under new management at Legacy Car Wash on West Main in Lewisville next to Flower Mound. It's now Legacy Car Wash. The new manager Manuel was so friendly and helpful in explaining how a monthly plan to keep my second largest asset clean was a good investment. I like the new attire - the Legacy sweaters they all wear now and it helps to know who works there when you need help. Anyway, I will be going there more often now that I enrolled for unlimited washes. Manuel was great. He was not just sitting back in his office but was out there working and greeted me as I first pulled up to select and pay for my wash. Because of his help, I re-enrolled in unlimited washes and am glad I did. Can I give ten stars?? ********** read more

This place does an excellent job. I only do the hand wash service and clean however. I went through the carwash here once and I think (but am not completely sure) it left a small mark on my car but it was barely noticeable. When I do the hand wash full service though my car honestly looks amazing. They clean EVERYTHING! There isn't a speck of dust left and it doesn't take too much time to do it. This place is out of the way from me now but I sometimes drive over there just for it. They really do such a detailed job. Owner is also lovely and super sweet. read more

I took my car here. Came out with dent and line on the door. Manager is not even responding properly. read more

Urban Express Carwash - Auto Detailing Near Me - Lewisville, Texas

Super neat. This location is a drive through but has the added touch of a hand dry as you exit no matter the package you choose. I thought it was nice - it's the little things. They also offer free vacuums when your done. The only reason I knocked a star off is because the two vacuums next to me both had minimal suction and they weren't at 100%. But other than that I really enjoyed it & I would refer friends to this location. Xo. read more

Awesome wash options, my car actually comes out clean!! I love that they have someone to hand dry your car a bit at the end, make sure to bring cash to tip them! Vacuums work great. Definitely recommend this place for a quick easy car wash! read more

Stopped by for a quick wash and they were great! Great wash and a gentleman pre washed the truck and dried it off at the end. Very good job!

It was a cold and cloudy day two days ago, and I happened to be in the area for another appointment down the street. With my husband's recent busy work schedule, my car hasn't been vacuumed for months (yes, I admit I am a lazy wife when it comes to taking care of my own car). With a quick search on Yelp, this place seems do-able. When I pulled up, I was a little confused as to where to go, but within seconds, three friendly faces came right up to my window and asked how they could help. I told the older [owner?] lady I wanted my car cleaned, especially for someone to vacuum everything (the most basic $15 deal covers it). As I watched my car going through the wash, it stopped half way and I overheard a guy in the back room yelled, "The brush is not starting!" Then, soon after, my car disappeared from sight. A few minutes later, it appeared again up front and the three people that greeted me started drying the outside, cleaning my windows, and vacuuming everything. I was surprised how hard they were working as a team that I walked toward them and watched for a few minutes. The lady told me that the car-wash stopped working and they hand-washed it for me instead. Overall, I was impressed by their diligence; the heart they put into cleaning my car definitely was worth more than $15. - One star off because their waiting area was messy and old. Maybe they just need a little more business to be able to afford updating the place. read more

Urban Express Carwash - Car-wash packages that they offer. - Auto Detailing Near Me - Lewisville, Texas

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AVOID THIS PLACE AT ALL COST!!! WILL DAMAGE & SCRATCH YOUR CAR. New owner, new management is extremely rude, unprofessional and does not take responsibilities if they did damage to your car! I came here only because I thought the this place was still "Urban Car wash" and without realizing they have changed the owner and the management here, but I decided to give it a try still. Now, I'm extremely regretting my decision! Not only the car wash stopped 3 times for emergency stops while my car was in the carwash tunnel but also it messed up my car and all windows entirely due to the improper handling by the employees and negligence of maintaining their machines. People work here do not speak English, and no management personnel was on site most the times for any incident or concerns that could occurred. I was not the only victim after they've changed to this new managements, CHECK OTHER PPL's REVIEWS ON THEIR WEBSITE! Most of the good reviews on here was before they changed their management and owner! This place should be shut down due to improper regulation and management! Better Business Bureau will handle this sooner or later! read more

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Confusing at first. Seem to do an ok job. Be prepared to wait. Also if you have a dirty car be prepared to pay more??? Isn't that why you go to a car was??? And if you have an suv you will be asked to pay more. Sign doesn't state that?? But the is the case! read more

they do a pretty good job at cleaning my car when they are staffed I think the newest owner has lost all interest in this place The last time it sold I saw some changes being made and it seemed it was going to get a fresh clean up , then it stopped I never see the owner in anymore and you know what happens, the cats gone and the mice play The lounge is so uninviting with so many missed opportunities I believe it could really to good if someone came in here and took some pride in this place re striped the lot, clean up the flower beds,gave the lounge a make over with vending machines,drinks, snacks,etc, you know things for people to do while they wait What a waist read more

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I wish I would have taken before and after photos. Each vehicle is different but for mine specifically they made a car that looked like it's been neglected for years to a vehicle that, this is not a exaggeration, just came off the lot. I was simply speechless. Crew was professional, speedy, and put in a quality of work that is unmatched. They did a easily $300+ job for $85. Lifelong customer right here! read more

I love this car wash and am mad that I've lived in this area for so long and never came here. I literally would drive all the way to Carrollton to a favorite car wash that has since changed owners and went down hill. I must say that this car wash is waaaay better than the one I thought I loved. Great wash and it seems to stay cleaner longer and accumulates less dust. Even when my car starts to get dirty, its really does not look dirty. Plus, they even dry it off for you. They only thing I would like better is if the vaccums had a different type of suction noozle. I prefer the one that allows you to get in corners better than the flat noozle. Other than, great price for a great wash! read more

Urban Express Carwash - Auto Detailing Near Me - Lewisville, Texas

Do NOT bring your luxury vehicle here to be cleaned in the actual car wash. I brought my Cadillac which was the biggest mistake and the tracks inside the carwash broke my spoke. I can only assume that they will take NO responsibility for it. therefore I had to write a review to say BEWARE! Responding to David "KIM", He said I hit my spoke with a hammer. WTH would do that to their own car? I have only had my car for 1 week, it was just bought? I knew he would not take responsibility for this so I am not surprised. He said we have a disclaimer that states we are not responsible. However, when it comes to gross negligence that will not save you. The mere idea that he said I did it was ridiculous and a business owner who does not take responsibility for their business is disgusting. As I said before BEWARE! Do Not take your luxury car to this place EVER! Its a new owner as well so things in the past are NO Longer valid read more

Urban Express Carwash - Auto Detailing Near Me - Lewisville, Texas

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This carwash has had a number of name changes in the past couple of years and is now known as Urban Express $4 car wash. There are a number of new faces here and a couple of familiar ones. I am lucky enough to be recognized by a few that seem to take care of me but in speaking with other patrons I question if this management will last. I arrived and was promptly greeted and the person orchestrating the flow said that they didn't have a cashier and I was to pay him. No problem but in speaking with another customer he said that the last time in they didn't have a cashier. Cost cutting or not being able to find an employee? That being said out of habit I walked through the interior and noticed that most of the vending machines have been removed and the selection is sparse at best. I don't understand that because that should be a profit center and at the very least a place to distract the customers. Two customers outside told me that they were on the verge of getting a refund and leaving because they had been there over an hour. In fact my vehicle was finished prior to one theirs. It is clear there is no management supervision or direction. Here is the kicker, with all of the new employees the quality has definitively suffered. The inside of my truck always has dog hair from my Akita. I have went so far as to purchase a tool to help get the hair from the carpet for them. The person that I know and takes care of my vehicle was working in the vaccum area and he did a great job. The truck went through the was and then the person drying it and applying the dressings took over. He did a poor job on the rims and I know he didn't clean the inside of the windows. It is sad because there are people here that work their tails off but the lack of management and new employees not being trained correctly is going to drive me to go elsewhere. I will give them one more shot. read more

Urban Express Carwash - Auto Detailing Near Me - Lewisville, Texas

I got the $17 wash (most expensive wash) and my car still has a bunch of dirty spots all over it. Not clean at all!!!! Ridiculous. I asked the manager what they could do to help take off the dirty spots (bird poop etc.) and the manager did NOT help. She just glanced at the bird shit, and stated, oh well we can just charge you for some cleaner to spray it, but it wont come off. PUT IN NO EFFORT AT ALL! This place is a waste of time and money. P.S the vacuums suck as well. Don't waste your time even bothering coming here. read more

$40 for a hand washed truck is a deal. If I didn't have a dog, it would have been $25. It took about an hour to do, but my truck is spotless with no visible dog hairs, and I know from experience that pet hairs are tough to get out of your vehicle's carpet. read more

Brought my SUV to Urban and had a wash and detail. The car looks great, the team took great care, pride, and effort to clean a car that just finished a road trip with 5 kid & 2 dogs! It looks great! Great small/local to proudly support! read more

This is the only place that I will bring my Jeep. I have had nothing but a positive experience! They do a wonderful job making sure that every inch of the interior and exterior is cleaned - which is very hard to say about other car washes I have used in the past. Due to the boxy shape, drive through car washes always seem to miss large spots on the exterior. I appreciate the hard work of the employees and always being greeted with a smile. Thank you! read more

I use this place all the time because of price, convenience, and they towel dry your car and never had an issue. However, I went through on 7/27 with my new white car that I've only had a few days and came out with metallic red stuff spotted all over it and a scratch through the clear coat and paint on the bumper. I tried to call, but no one answers the phone. I would like to be reimbursed for the car wash and touch up paint I purchased. read more

Urban Express Carwash - Auto Detailing Near Me - Lewisville, Texas

Usually an amazing car wash been here a few times this last time I went some lady told me my roof rack was going to come off and damage my car she made them hold the top brushes so my windshield and hood didn't even get washed do not go to this place if you have additional parts on your car even if you go through car washes all the time with them on they will only wash half your car if you do read more

This is the best car wash I have been to in the DFW area. Great service and the wash really did a good job. I got far more for for my $12 here than I get at other places. I also got a workout from the vacuums which were the strongest I have ever experienced. I will have to come back here again. read more

They damaged my car and refused to give me their insurance. 4" scrape and dent in front fender. Do not use them. There are others who have interest and are honest. read more

Love this place since it's changed. Every time I come here my car is always clean. I like that someone is there to dry your car and they have cloths for you to use when you vacuum your car Definitely worth it! read more

Great service. Extremely professional. They send a text reminder the day prior, and another text about 30 min prior. I have used them for general pest control, mosquito treatments (I live next to a green belt with a little stream) and emergency wasp situations! Zeuntae provided my last service and was so polite and so quick. read more

Really happy with the service and value here. Needed a deep clean and bought their $40 package. Definitely worth every cent.

Got the $40 wash on special for $30, friendly staff of mostly high school kids. Inside waiting room is great. Clean and comfortable seating, A/C on full blast and snacks and drinks available for purchase. Was surprised at how fast my car was done given the line of cars in front of me. This turned out to be because they don't do a very good job. Windows smeared, non of the dog hair vacuumed, dust on the dashboard. Went to a self serve car wash afterwards and tried to vacuum myself to see if maybe the dog hair was hard to get...$3 later I was able to get all the hair out. I will not be going back to Urban Wash. read more

Urban/Ace carwash or whatever the current name of the month is... Double charged on two occasions now.  Just plain stealing. Watch your bank account if you use debit/credit cards here. Best to pay cash if you must have your car washed. I personally won't support any business with thieves. read more

For a $40 car wash, I am terribly disappointed. (See pics of Black Challenger) Actually, for $8 at the 7-11 I've gotten better car washes. If I hadn't already waited an hour, and needed to get back home, I would've probably said something about it. That being said, I shouldn't have to 'say something' about a car that leaves the car wash covered in bug guts on the front end. I venture it say a rag didn't even touch it. (See photos) Major improvement needed. read more

Urban Express Carwash - This photo was taken right after the $40 car wash. Yes, believe it or not, this car has just been washed. Very, very disappointed. - Auto Detailing Near Me - Lewisville, Texas

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Great service today!! Was so pleased with how this place was run!! The managers are amazing and so are the workers they got me out and a great timely fashion with great quality thank you urban car wash!! read more

Don't think this place wants any business. Was the only customer and vehicle was just left sitting for 20 minutes after vacuuming before a guy from business next door comes walking in with my keys. Employees just ignoring him, just sitting around. Owner totally clueless. No apologies given, no reasoning. Very strange! Would not ever recommend or go to this place again and shocked it is in business. read more

Outstanding service! My guess is, it is under new management with new owners. I chose to have the staff handle the drive thru and "detail" work after, including the vacuum, windows washed, etc. They provided special attention to detail inside and out. Best wash my car has ever received! I highly recommend this place. Will no longer be visiting the other car wash nearby. read more

Switched to Urban from another location 6 months ago. Better truck wash, good tire shine. Good customer service. I purchase the $17.00 wash and tire shine. I have 20" tires and the machine does a good job on my truck tires. read more

I was so afraid after reading the reviews. I had been coming here for years and have never been dissapointed. Yes, the lobby was boring but it was clean. I did the 40.00 wash inside and out. They did a GREAT job! It was 110 out too, so I expected shortcuts. Didn't see any. I am very pleased. You should even see how clean my cupholders are!! read more

I should have trusted my fellow Yelpers before coming to this spot! However, I have been here once in the past where there were different owners and experienced terrific service. Today was pamper Taylor day and I really did not feel like washing my own car so I figured I would take it here. The second I pull up I wait about 5 minutes for someone to greet me. Finally a worker comes up, asks what I want, and tells me I need to pay right away. No, "Hi or Welcome. How can I assist you?" Then he tells me I need to move my own car in this obscure spot with no real direction. After 40 minutes of waiting for my car (I did get a lot of reading done which was the only plus), I finally get my car and it looked okay? If you see Urban Express Carwash on Main Street in Lewisville....do yourself a favor just keep driving! read more

Best car wash we have been to in Lewisville. We might as well have paid for a full detail with what we were given. We are very happy and will definitely come back! read more

Really awesome car wash. This drive through car wash was better than I have ever experienced. The equipment and the solutions used to clean my car were exceptional. Personal attention to windows, etc. at car wash entrance and the personal attention to drying my car at end exceeded my expectations. read more

Great service, great equipment, friendly management/ownership. They always go out of their way to take care of their customers.

Love this car wash now after the upgrade! First car wash that actually cleans my wheels and gets the brake dust off even with the cheapest wash. Not to mention, love having a place that they have a person that finishes drying off the vehicle at the end! read more

If it was possible to leave no stars, I would have. I have been here two times. The first time, my handsfree blue tooth speaker was ripped from my dash when I got their full detail inside and out wash. The second time, I went through, getting just the outside washed, I was left with two scratches in the middle of my back bumper, less than 24 hours after I had purchased my car, damage free. I didn't receive my money back until I was talking to one of the managers and said I would dispute the charge. The first manager I talked to offered no help and told me that they don't "inspect cars" before they go through the wash so they can't be sure that the damage was caused by them. That is an absolutely ridiculous answer to give to a paying customer. Being a manger myself, i understand what it's like to have an angry customer. But no matter what, the customer is always right. That is for the simple fact that if they stopped paying whatever establishment it might be, wouldn't be a running business anymore. Stay clear, beware, and get your car washed somewhere else. read more

Urban Express Carwash - This is what happens when you go to Urban car wash - Auto Detailing Near Me - Lewisville, Texas