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    Urban Express Carwash

    3.0 (47 reviews)
    Closed 7:30 am - 8:00 pm

    Services - Urban Express Carwash

    Auto detailing work

    Urban Express Carwash Photos

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    I took my car here. Came out with dent and line on the door. Manager is not even responding properly.

    Car-wash packages that they offer.
    Kyle H.

    It was a cold and cloudy day two days ago, and I happened to be in the area for another appointment down the street. With my husband's recent busy work schedule, my car hasn't been vacuumed for months (yes, I admit I am a lazy wife when it comes to taking care of my own car). With a quick search on Yelp, this place seems do-able. When I pulled up, I was a little confused as to where to go, but within seconds, three friendly faces came right up to my window and asked how they could help. I told the older [owner?] lady I wanted my car cleaned, especially for someone to vacuum everything (the most basic $15 deal covers it). As I watched my car going through the wash, it stopped half way and I overheard a guy in the back room yelled, "The brush is not starting!" Then, soon after, my car disappeared from sight. A few minutes later, it appeared again up front and the three people that greeted me started drying the outside, cleaning my windows, and vacuuming everything. I was surprised how hard they were working as a team that I walked toward them and watched for a few minutes. The lady told me that the car-wash stopped working and they hand-washed it for me instead. Overall, I was impressed by their diligence; the heart they put into cleaning my car definitely was worth more than $15. - One star off because their waiting area was messy and old. Maybe they just need a little more business to be able to afford updating the place.

    Both headlight covers were scratched and damaged

    AVOID THIS PLACE AT ALL COST!!! WILL DAMAGE & SCRATCH YOUR CAR. New owner, new management is extremely rude, unprofessional and does not take responsibilities if they did damage to your car! I came here only because I thought the this place was still "Urban Car wash" and without realizing they have changed the owner and the management here, but I decided to give it a try still. Now, I'm extremely regretting my decision! Not only the car wash stopped 3 times for emergency stops while my car was in the carwash tunnel but also it messed up my car and all windows entirely due to the improper handling by the employees and negligence of maintaining their machines. People work here do not speak English, and no management personnel was on site most the times for any incident or concerns that could occurred. I was not the only victim after they've changed to this new managements, CHECK OTHER PPL's REVIEWS ON THEIR WEBSITE! Most of the good reviews on here was before they changed their management and owner! This place should be shut down due to improper regulation and management! Better Business Bureau will handle this sooner or later!

    great ambiance
    Eric B.

    they do a pretty good job at cleaning my car when they are staffed I think the newest owner has lost all interest in this place The last time it sold I saw some changes being made and it seemed it was going to get a fresh clean up , then it stopped I never see the owner in anymore and you know what happens, the cats gone and the mice play The lounge is so uninviting with so many missed opportunities I believe it could really to good if someone came in here and took some pride in this place re striped the lot, clean up the flower beds,gave the lounge a make over with vending machines,drinks, snacks,etc, you know things for people to do while they wait What a waist

    I love this car wash and am mad that I've lived in this area for so long and never came here. I literally would drive all the way to Carrollton to a favorite car wash that has since changed owners and went down hill. I must say that this car wash is waaaay better than the one I thought I loved. Great wash and it seems to stay cleaner longer and accumulates less dust. Even when my car starts to get dirty, its really does not look dirty. Plus, they even dry it off for you. They only thing I would like better is if the vaccums had a different type of suction noozle. I prefer the one that allows you to get in corners better than the flat noozle. Other than, great price for a great wash!

    Do NOT bring your luxury vehicle here to be cleaned in the actual car wash. I brought my Cadillac which was the biggest mistake and the tracks inside the carwash broke my spoke. I can only assume that they will take NO responsibility for it. therefore I had to write a review to say BEWARE! Responding to David "KIM", He said I hit my spoke with a hammer. WTH would do that to their own car? I have only had my car for 1 week, it was just bought? I knew he would not take responsibility for this so I am not surprised. He said we have a disclaimer that states we are not responsible. However, when it comes to gross negligence that will not save you. The mere idea that he said I did it was ridiculous and a business owner who does not take responsibility for their business is disgusting. As I said before BEWARE! Do Not take your luxury car to this place EVER! Its a new owner as well so things in the past are NO Longer valid

    David D.

    This carwash has had a number of name changes in the past couple of years and is now known as Urban Express $4 car wash. There are a number of new faces here and a couple of familiar ones. I am lucky enough to be recognized by a few that seem to take care of me but in speaking with other patrons I question if this management will last. I arrived and was promptly greeted and the person orchestrating the flow said that they didn't have a cashier and I was to pay him. No problem but in speaking with another customer he said that the last time in they didn't have a cashier. Cost cutting or not being able to find an employee? That being said out of habit I walked through the interior and noticed that most of the vending machines have been removed and the selection is sparse at best. I don't understand that because that should be a profit center and at the very least a place to distract the customers. Two customers outside told me that they were on the verge of getting a refund and leaving because they had been there over an hour. In fact my vehicle was finished prior to one theirs. It is clear there is no management supervision or direction. Here is the kicker, with all of the new employees the quality has definitively suffered. The inside of my truck always has dog hair from my Akita. I have went so far as to purchase a tool to help get the hair from the carpet for them. The person that I know and takes care of my vehicle was working in the vaccum area and he did a great job. The truck went through the was and then the person drying it and applying the dressings took over. He did a poor job on the rims and I know he didn't clean the inside of the windows. It is sad because there are people here that work their tails off but the lack of management and new employees not being trained correctly is going to drive me to go elsewhere. I will give them one more shot.

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    5 years ago

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    4 years ago

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    3 years ago

    Stopped by for a quick wash and they were great! Great wash and a gentleman pre washed the truck and dried it off at the end. Very good job!

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    7 years ago

    Really happy with the service and value here. Needed a deep clean and bought their $40 package. Definitely worth every cent.

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    7 years ago

    Great service, great equipment, friendly management/ownership. They always go out of their way to take care of their customers.

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    Page 1 of 2

    Ask the Community - Urban Express Carwash

    Review Highlights - Urban Express Carwash

    The equipment and the solutions used to clean my car were exceptional.

    Mentioned in 2 reviews

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