1. Urban Habitat

    1. Urban Habitat

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    Burbank, CA

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    Urban Habitat

    4.6 (145 reviews)
    Open 10:00 am - 7:00 pm

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    Summer W.

    We were on the hunt for a new dining room set for a while after buying our new house and wish we came to Urban Habitat much sooner! So many fun, high quality options. Mike was so helpful and nice and we got our table and chairs delivered the same day. Which was really appreciated as we were hoping to get it before Thanksgiving! Will definitely come back!!! We love the table!

    Our new comfy reading chair! So wonderful!
    Elysa G.

    I've driven by this place for years just wondering what it was like on the inside, since the outside looked like an oasis. Do yourself a favor and stop! It's worth it. There are so many unique pieces at excellent prices and the greeting you get from everyone inside adds to the wonderful experience. We bought a wonderful table for behind our couch a few years back and recently the most luxurious, cozy velvet swivel chair that you can read a book in for hours. I highly recommend this family owned small business! They will take extra good care of you. I even brought my folks when we picked up our chair. My mom was giddy as she sat in all the couches imagining how she could transform her house. High value! High quality!

    A beautiful table with four chairs beside a bright window.

    We recently purchased a beautiful table and chairs for a great price from Mike at Urban Habitat. Mike was very easy to work with. When we had an issue with our delivery, Mike immediately fixed it for us. We are satisfied customers!

    Pardon the messy kitchen. I'm still renovating.
    Patrick E.

    I very very rarely ever write a 5 star review. Like, hardly ever. But there's a little history with me and UH. I remember when I was in my late 20's early 30's (if I remember correctly) driving by this place on my way to Costco. Back then, I remember walking in there and thinking to myself, "Dang... all this stuff is cool.". But being young and broke (let's be honest, we've all been there...) I knew that I couldn't afford things that were *that* beautiful and unique given where I was professionally and financially at the time. Fast forward until not too recently, things have changed for me. I went back to University, graduated with a degree that contributes more to society, and now I'm exactly where I need to be. Words can't explain how good it felt to come back to this place and buy ALL the cool things I want for my home - wife permitting. About the store - Trying to describe the collections of furniture in this place is like asking someone to explain what a color looks like. It's impossible and can only be seen. One word that I can think of that's fitting is 'eclectic'. There's absolutely something for everyone in here. There are some legitimate art pieces in here. Some are awesome, and some weren't for me. Again... think eclectic. There was art and furniture from India, Vietnam, Malaysia (I think? Could be wrong on Malaysia), and a few other countries that I can't recall at the moment. On a totally separate note, Mike's Spotify playlist is pretty awesome. It's oddly fitting given the vibe of the store. About the people - Mike and his family are super easy to talk to. They'll take the time to discuss the look, or better yet vibe, that you're after and bounce some ideas around. The prices - Lets again be honest here. This is far from Ikea. There's nothing here, to my knowledge anyway, that will require you to assemble anything. That being said, this place is also very far from West Elm, Crate and Barrel, or Potter Barn. It's absolutely reasonable and logical. A vast majority of the time, you get EXACTLY what you pay for. The delivery experience - Tio and tall guy (I'm terrible with names - could be wrong on both counts) were on time, professional, courteous, and careful especially with my new wood floors. 10/10. TLDR: Just stop by. Talk to Mike. If you buy know the delivery process is great. Support small businesses. You'll be happy that you did if not just to go and appreciate the wall art on display.

    This is my very first review ever. And I am sorry that I have to share my dissatisfaction from my merchandise and the customer service with Urban Habitat. We have been trying for someone to come and see our coffee table and our sofas for months now. We spent a lot on the couches and the coffee table. The coffee table came with a stain on the wood and the couches looks like 15 years old sofas, just after 6 months. I do not recommend this store to anyone.

    My dog is also thrilled with my new furniture.
    AJ F.

    I love this store. I love "window shopping" there and I never get out of there without adding a half dozen things to my wishlist. And the prices are so reasonable. I finally got one of the pieces I wanted. It's perfect in my home, and the customer service over there could not be better. Mike is terrific -- he was accommodating, flexible and quick to have my piece delivered to me. It's also great to support a family-owned business as well. Needless to say, Urban Habitat will always be my first stop when I'm furniture shopping.

    Hugo A.

    We had a wonderful experience with Mike, his daughter Meaghan. We walked in looking for a chair and we're so happy with the selection and experience that we ended up buying our living room, dinning room and bedroom furniture with them. We visited a few times looking for the perfect sets, never felt pressured and they always handled our questions and concerns with genuine care. The delivery part was great as well, Theo handled everything with lots of care. Thinking of buying furniture? Just walk in there and give it a chance!

    Fountain

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    meghan M.

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    meghan M.

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    Page 1 of 4

    Ask the Community - Urban Habitat

    Review Highlights - Urban Habitat

    Mike and Meghan are both very knowledgeable and helped us to find the perfect couches for our new home.

    Mentioned in 72 reviews

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    West Elm

    West Elm

    2.8
    (52 reviews)
    0.4 mi

    Very disappointed with the customer service at West Elm Burbank. Staff were unhelpful, inattentive,…read moreand acted like assisting customers was an inconvenience. I was not greeted, And had to look for an employee to help me. Employee were on the computer and cell phones. For the prices they charge, I expected a much better experience. Beautiful store, but the service completely ruined it for me. Definitely not the level of professionalism you'd expect from a high end furniture store. I guess I'll just come to the store to look at items then order whatever I like on west elms website. I think the employees should take customer service training.

    What could improve is customer care! Big time lack of…read morecommunication between online customer service team and in store customer service. Back in November 2025, I had ordered a bath mat online. Received the wrong item. Went to the Burbank West Elm store to return/exchange. They wouldn't nor return or exchange. Due to the order being online. However the customer service agent called online care, advised me they will be sending you a new one. Meanwhile she took back the wrong item.... I am still waiting for the proper bath mat to arrive. Every time I check the west elm app, keeps delaying the delivery process. I have called several times the store and online team and they have no idea what to do with this situation. While i have not been refunded and still waiting for a mat. What a disappointment from a high end store customer service. Very sad.

    Photos
    Outdoor furniture
    Outdoor furniture
    Industrial Storage Modular Desk, Set 1: Desk + Box File
    Industrial Storage Modular Desk, Set 1: Desk + Box File
    West Elm

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    Scandinavian Designs

    Scandinavian Designs

    4.4
    (82 reviews)
    4.6 mi
    $$

    Scandinavian Designs has very beautiful furniture. A kind staff and very easy to do business with…read more Thank you Marcel, for all of your efforts to make is happy. Louis and Carmen Gray

    This is not a compliment nor a complaint but rather a "for other customers information" review: I…read morepurchased furniture for two bedrooms. Quality was good. Price was just OK about average with other competitors. The sleeper sofa I purchased for the second bedroom was not very comfortable so I had it re-done. The delivery people were rude and unprofessional. Did not bring shoe covers for my new carpet, yelling down the hallway, and then broke a sign over the front door of the building because they were impatient and careless on leaving. I called the store to speak with Mark and he never returned my call. A few weeks later, I went into the store to see him and he looked at me and ignored me. I had actually gone in there to order furniture for the living and dining rooms, but I decided to drop $12G elsewhere. I also wanted to mention that I spent money and time to have the sign they damaged repaired, but the delivery driver said there was a $40 balance. I thought that was really tacky that he wanted the $40 after inconveniencing me for an hour and a half's time for my handyman to come repair the sign. I gave him the $, but I highly recommend if you purchase here bring your own truck or get your own company to deliver. So two stars deducted: one for the delivery co. and one for no follow up from the store.

    Photos
    Bedroom/dining and living area display
    Bedroom/dining and living area display
    Clearance center here-very small
    Clearance center here-very small
    Dining set

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    Dining set
    Bob's Discount Furniture and Mattress Store

    Bob's Discount Furniture and Mattress Store

    2.2
    (287 reviews)
    0.4 mi
    Offers payment plans
    Established in 1991

    We had a great experience finding our new couch! The entire process took about an hour from start…read moreto finish. Juan provided exceptional support throughout our visit, and the store manager also took the time to help us finalize our purchase and arrange delivery. They answered all of our questions, were transparent about the payment options, and clearly explained what to expect during the delivery process. The customer service was outstanding, Juan was very present and was never too far from reach for support. We'll definitely be returning for more furniture as we continue furnishing our home!

    Okay. These negative reviews are honestly unhinged. I read them all before going in and ALMOST went…read moreto another Bob's farther away. So glad we didn't do that and came to this location because our experience was nothing short of perfect. We were greeted by Javier, sharply-dressed, great hair! He simply said hello, asked if we were browsing or looking for something in particular. We were there for a couch because our couch is THE WORST (thanks for nothing, Wayfair). He pointed us to where the couches started and we went on our merry way. Javier did not follow us, linger around, and certainly did not harass us. He did occasionally pop up to give us a little info on a couch we were spending time with, showing us features and then he would go back about his business and leave us to ours. Perfect amount of attention and space! We narrowed our choices down to about five couches. Javier was about to end his shift so he came to say to take our time but that Eduardo would likely be the one to help us out if we needed anything or planned to purchase a couch. Eduardo was equally great, and equally well-dressed. Eduardo ultimately sold us the couch we chose, he made the financing process easy and explained everything to us in detail. We even ended up getting new dining room chairs - which may sound like we got hit with a sneaky upsell but that's not so! We needed new chairs! To finalize the purchase, Eduardo brought over the manager Azi. She was also lovely and we talked about all these reviews - like, people, are you for real with these one stars!? Anyway! Great time and can't wait for our new couch (and chairs) to get delivered on Wednesday! (The only truth to the bad reviews - the In-and-Out drive-thru screwing up parking for everyone. But that's not Bob's fault and we went on a Saturday afternoon and snagged a spot after not much trouble.)

    Photos
    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store

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    Ashley Store

    Ashley Store

    2.0
    (1.3k reviews)
    0.6 mi
    $$

    The Service: Staffs are helpful…read more The Store: Large store but not many customers. Good selections. The Parking: Plaza parking lot. Sharing with El Pollo loco.

    Updated: There was…read morean issue with the scheduled delivery date, which was initially set for January 7, 2026, and then changed to January 10, 2026. I did not receive any calls, emails, or automated emails from the customer service team to confirm the delivery schedule. I had to contact customer service, where the associate representative repeatedly repeated the cancellation without providing an explanation. I made a second call to the store location to request to speak to a manager. The individual who answered the phone refused to transfer me to a manager. I waited a considerable amount of time until a store manager spoke with me. Mr. Emat explained that Ashley was backordered, which prevented the delivery of the furniture as scheduled on January 7 or January 110. The best available delivery date was January 14. After speaking with Mr. Emat, a chatbot automated email was sent to confirm the delivery on January 14. It was more than inconvenient to have to call to find out when the furniture was scheduled to be delivered. I don't live in Oceanside, plus my property manager was on vacation. A lot of logistics to arrange. Ashley Management: I highly recommend improving communication if the delivery schedule is canceled. Customers should be notified immediately rather than waiting until they are uncertain about the delivery. Proactive communication and better customer service are essential. The delivery driver, Juan Miguel, was punctual and professional. Unfortunately, there is no way to provide a review. They deserved five-star review to third-party contractors.

    Photos
    Ashley Store
    Ashley Store
    Ashley Store

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    Urban Habitat - furniture - Updated July 2026

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