Clinic is always overcrowded. Staff is very hit or miss. Most of them act like you bother them if you have a question or need to schedule an appointment. Also getting an appointment here is terrible, plan your appointments to be months out because it always seems like they are understaffed when it comes to actual doctors. read more

I've been coming here for many many years at least 30 the place is very very cold. The staff is very Helpful and friendly the way it is usually not long. I usually go to be the last patient so that I can get in and get out and I have to sit all day. read more

My son has Been a patient here for a long time. Brought my son recently for dental and i have to say this dept has def changed. The staff is nicer and they work very organized. The MA, dentist and hygienist were all so nice and friendly to my son. The dentist, Dr Lee was very informative as well. Highly recommend and will continue to come here with my son read more

I'm no longer astonished as to how the office staff that deal with registering patients in several departments of this clinic whose main purpose is to serve people could be so utterly uncivil and bad mannered. Surely, if they dislike dealing with the public that much, they should venture into a new career that does not require interpersonal communications. I've made multiple complaints over the years for both myself and my mother and it never changes. It's very disappointing when a supervisor claims that they are surprised by their staff behavior which implies that nothing will be done to correct that employee. This clinic needs to do better in this neighborhood! read more

People love to skip lines here. Then I arrived before my own doctor arrived so now I'm waiting past 30m just for my doctor to come

My dentist appt was at 10 30 its 12 25 and i still haven't been seen the reception is nice but honestly this is irritating

Urban Health Plan, I regret going there, Everytime they provide me with a schedule appointment it's with a different doctor, they always say to me that my previous doctor is no longer with them I been through at least 8 different doctors having to start from scratch each time for my condition. I don't need this crap, I need a doctor who knows and understand my condition, service there sucks moving on to somewhere else. read more

the doctors are amazing been coming here my whole life but minimum wait time for a appointment is always a hour, you can never get a appointment and when you reschedule a appointment the closest they can get you is 3 months out or next year!! They claim they are still backed up from Covid something needs to give. I had an annual gym appointment I needed to reschedule they reschedule me 6 months out which is next year. They also put you in for appointments without even confirming if you can make that date and time read more

extremely EXTREMELY RACIST!! both times i came for a scheduled appointment and i wasn't checked in, but all the hispanic people who came after me is getting checked in and seen i literally have to go up the deck every time i come for services just to make sure they checking me in. i wanted to try to this clinic cuz it's a one stop shop(pcp, behavioral health, gyn , etc). but this is too much and unacceptable. read more

Had to do a checkup for the gyn. As I should. Anyway, staff is friendly & nice & the service is pretty quick. I was in & out. That's what I like. I hate being at doctors offices for endless hours for no reason. Lol read more

If you are looking to get prenatal care from this place; THINK TWICE! these people will pry into your personal life & discriminate against you. First off this clinic is very unorganized. Very Poor staffing. The front desk representative was a complete sweetheart; but she was a little much. Bashing and talking bad about other employees in front of clients; big NO NO! I've been spotting and bleeding during these early weeks. It's been hard to book a same day doctors appointment. I found this place; called & I was told to come by the clinic as a walk in. Same day. After waiting 45 mins; I was screened by this FAT, pregnant, Mexican woman. Lady seemed like she was going to go into labor at any moment. She asked me about any history of domestic violence; I told her that I had a small altercation with a female I dated 14 years ago; before I transitioned to the D***, before I had my 2 kids with my husband. this fat Mexican referred me to a "social worker". Telling them that I had "recent" DV issues in which I didn't. Then she told them I seemed a bit "OFF". This social worker started to ask me questions about my mental history, hospitalizations, if I was suicidal... like what the heck!!! OFF? I'm 6 weeks pregnant with severe morning sickness chasing a 3 year old around; my husband is deployed; I am spotting; bleeding and worrying about losing my baby. What the heck am I suppose act like? Meanwhile this place is filled with 14, 15 year old pregnant girls in and out! I'm a MARRIED woman in search of help. My husband and I planned this baby & I get treated like a black sheep. Only in the Bronx! I wanted to confirm and surprise my husband with this baby while he's overseas. Which was suppose to be the happiest moment of my life turned into a complete nightmare. This all bothered me because the conversation between the Mexican and I was going so well. She told me that the bleeding and spotting was "Normal". I told her I was worried and I wanted further help. I wanted a vaginal check up; sonogram, whatever it took to make sure my baby and I was good. This lady gave me attitude, sent a social worker to me & a nurse. The nurse was no help at all BTW. overall I wasted my time coming to this place just to be humiliated and embarrassed. I spoke to administration and decided to not continue prenatal services here. This place is a complete wreck. read more

Clinic looks nice and clean but the service sucks. The staff are rude and purposely leaves you waiting extra if you voice your opinion. Never see you on time and they always making mistakes. You have to double check your papers before leaving. If they change the staff to nicer people that treat people with actual care and professionalism this clinic would be way better. I've seen the staff gasped more then they work smh read more

UHP has tremendous potential and provides excellent healthcare services. With continued expansion, services for the community will continue to enhance and aide in a better quality of life for patients. Not only are UHP centers excellent for patients but the organization offers many employment opportunities in both administrative and clinical areas. UHP may not be everyone's cup of tea but for many it works and will be a first choice for many! read more

I called the OBGYN before making a walk-in appointment to have the gender of my unborn child announced to me. The blood test results were listed as "unable to report" in my patient's chart. A nurse or a doctor would need to read the report to you, according to the medical assistant on the other end of the telephone. I entered as a walk-in and the nurse helped me. She was informed of my ovarian pain and the fact that I also needed to know the outcome of my blood examination. I will need to redo the test, the nurse informed me after reading the same result of "unable to report". I politely declined and requested an ultrasound instead. I was taken into another room by her where she used the doppler to hear my fetal heartbeat. The nurse confirmed that I would receive an ultrasound. She GAVE ME the choice to visit the doctor today, and I ANSWERED "NO" to that. Ten minutes later, the nurse came up to me and told me to proceed to the third floor to see the doctor. I was asked about the pain by Dr. Napoli. He completely disregarded me when I indicated that I was experiencing ovarian discomfort, responding, "You wouldn't know what ovarian pain is." He merely hastily measured my belly before stating that everything was fine. When I enquired about the ultrasound, he adamantly informed me that I would not be receiving one. The nurse never said that I would receive an ultrasound, according to the MA who was dispatched by Dr. Napoli to check with the nurse to see if she had in fact said that I had one. With the words "We have your results. I'll have someone get them," the doctor ignored what I had to say and pushed me into the waiting area. After another 15 minutes of sitting in the waiting room, a nurse and a counselor tried to charge me for a second test while simultaneously informing me the findings weren't yet available. Why should I pay for a mistake the clinic made when sending out the first blood test, according to the report, which was done by a medical staff member? read more

Good morning there very racist they don't care how you feel if your dr is on vacation they will not help you.. I'm cancer patient needed my pain medication and they turn me away now I half too suffer. Very hurt about it read more

This clinic is full of young staff that talks about each other and talks negative about patients. The lab waits can go 2-3 hours long because everyday they are short of staff. Makes it hard for a working person to see someone there on weekends. Also there is never a supervisor available to speak to any patients yet they have signs that ask patients to speak to a supervisor if it's needed. After 6 months being there, I've had enough. U can't care for patients if the clinic don't care. read more

I went there for a physical explained to them my history they Prescribed me medication that I couldn't get a hold of everyone sends a message to the doctor still not resolved it's been 2 days now that it hasn't cleared the worst clinic ever the staff is respectful but the service is garbage if they wanted to help they would of cleared it worst clinic I've experienced read more

I may be biased but I love this place! Doctors are outstanding and quality of services are phenomenal! read more

This is place full of unprofessional people. I am sure they don't have any training and follow up system. Employees are rude. Lack of communication. Always on personal phone. Ignore patients all time. I don't know why they get paid for. Ruined the whole visit experience. Please if authority reading the review be a patient to your place and will find out the issue. Terrible experience. read more

I don't want to say I hate this place but damnnnn its a 4 hour wait each time I'm here and it's not even the same doctor. I'm currently sitting in the waiting room so annoyed and I'm probably the most patient person ever. Contemplating on just walking out but after this I'm never coming to this place again. Also I've had doctors tell me I have lifelong conditions and give me strong meds that I didn't even need. I saw Montifiore doctors for a second opinion a year later he read the same MRI and told me it was completely normal. DO NOT COME TO THIS PLACE IF YOUR IMPATIENT ITS ALWAYS ABOUT A 4 HOUR WAIT !! AND ALWAYS GET A SECOND OPINION ! read more

This place is extremely unprofessional. I've been here for 2 hours and they are still 15 people ahead of me. & mind you I am in urgent care/walk in. I asked if I already had my results for my digital xrays. They have yet to give me an answer on my results. This place is full of it. The medical assistants talk about things they shouldn't, and all the patients hear it. They have no real answers for anyone when patients approach them. It takes months to get an appointment. This will be my last time coming to this place. read more

So I had a dental appointment recently and apparently some fair that was going on in the neighborhood was more important then a patient getting their cavity taken care of. I had a new dentist Dr. Boyce (not sure if that's how you spell his name) and these assistants just kept coming into the room and telling him that he had 7 patients waiting and that they had to go to the fair. First off that's rude as hell and secondly I'm a patient as well and I was waiting before to be called. I honestly don't understand these people. Crap like that only happens in the best of areas. (Sarcasm) definitely changing my dentist ASAP. read more

Urban health plan is very unprofessional. The employees are continually involve in gossip. Favoritism among employees. In addition, the supervisors treat employees unfair and are disrespectful. The lack of communication is absurd. read more

Waited over 2 hours just to see a doctor for a cold. People who came after me got seen. Feel like all of Bronx comes here. Try to avoid this place if possible. read more

First time there for Neurology, and my last time there. This place has a very unprofessional staff. Went in for my appointment, and the neurologist called out for the whole week, I was given NO notice. Waisted a day of work for nothing. This place lacks in communication and has an underdeveloped staff. Don't waste your time here !! read more

Went there for mental health and had the worst experience. The doctor I saw was beyond unprofessional. She seem as she was not interested in doing too much work there. All she complained about was how they had so many patients and not enough doctors. She couldn't do anything for me, she couldn't write letters. She told me she doesn't write down every single thing I say. When i spome to her it felt like i was just having a conversation with any ole regular person not a professional. She didn't even offer me any techniques or advice on my anxiety or ptsd and i was there for a few months. Shame on them they need to get it together the whole clinic in itself and they need to give Clair Delgado more training. Only fourteen 5 star reviews out of 37 thats way less then half you guys should be ashamed of yourselves only good thing they did was transfer me to another location and i feel they only did that because i had my preventative worker call them and come in with me. So lets see how it goes at the other location. read more

The staff at the this location is absolutely AMAZING from the security to the nurses and doctors. At times some people can take time to warm up to you if you're not Hispanic in some areas of the clinic but they eventually do.The only issue that I have is that their phone service is horrible! You can never reach anyone by phone to make an appointment or to just ask a quick question, I don't think that they have any general clinic receptionist or a person set to make appointments. When you do reach someone, you just get transferred in circles until you just give up and walk over (if you live close enough) that is an issue. If it weren't for the phone issue and the biased people at times, it would be a really great experience all around. However, I have no issues with the medical staff that deal with the patients medically, they are very professional and pleasant. read more