Just over three years ago we purchased a chandelier from Urban Lights ("UL") at a cost of more than $3,000.00. Because of the size and weight, it cost an additional $1,200.00 to have the ceiling reinforced and hung. This piece is now over $4,000.00! Just one week from the three year anniversary of purchasing it, the chandelier just quit working! The manufacturer, Troy Lighting, simply said, essentially, Too Bad, you've only got a one year warranty. UL, however, stepped up and connected us with a specialist in the lighting repair and restoration field and determined it could be repaired!!! We began purchasing from UL nearly 20 years ago and, today, more than 85% of the fixed and non-fixed lighting, and at least 35% of accessories, in our home are from them. Because of their professionalism to not just helping the customer, but also taking a proactive approach to doing what is right, our future lighting and home decor needs will come from UL!! Thank You! read more

Urban Lights - Chandelier - Home Decor Near Me - Denver, Colorado

Worked with Madison who is an amazing designer--she helped us find a beautiful piece for our dining room, was extremely knowledgeable about vendor options, lighting science, and overall aesthetics. She was super professional and fun to work with and helped guide us to the perfect selection. Everyone in the store was friendly and helpful from the moment we walked in, and the selection is the best in Denver. Can't wait to go back! read more

If you're with 'the Trade', and your trade discount is sacred to you, then NO, absolutely not. Buyer Beware. Worked up a large home package with a known designer in the area, who then parted ways with the client for that. The Designer let me know this when it happened, and I informed the homeowner I would not be able to honor those prices if she was not going through a 'trade entity'. Urban Lights took those trade #'s and sold it all directly to the homeowner for a matching price. Some places will protect that Trade discount, as is only right - this is not one of them, evidently. read more

Urban Lights....also known as housewives with sticks up arses. I must say they have an amazing showroom of lights and fixtures. If you are an architect, builder or interior designer...this place will rock your world. Yeah I know I came in for 4 bulbs but it doesn't hurt to be pleasant or to say hello. Let's see if I get my order after this review. read more

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We ordered a fandelier online, they shipped a completely wrong light (a very cheap looking one not even close to what we ordered) and when I returned it the young man at will call immediately raised his voice about it having been installed and that he had a problem with that. I said it hadn't been installed as I didn't know our general contractor had installed it as it wasn't installed when I saw it. I was upset but apologized for not knowing the light was installed. The young man remained rude and hateful, but at least he accepted the light back and reordered the correct light. The issue was fully caused by Urban lights sending the wrong light fixture but never apologized and made me feel like I was doing something wrong by returning it. Horrible customer service. I will never buy from them again. read more

Incredible lighting store. Such an extensive collection of every category of lighting! While most of the inventory trends toward the high end, I did see some products that were similarly priced as Lamps Plus and the build quality appeared superior to Lamps Plus. The staff was very helpful, especially Kiana. Pleasant shopping experience, with complimentary coffee. read more

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Worked with Alex this week on a track lighting project. Alex was very knowledgeable and great to work with. Everything was in stock and installation by me will be completed this week at our daughter's condo. Urban Lights has the largest selection of lights and fans I have ever seen!! read more

Amount of choices were great and very high end however not one person acknowledged us as we walked through the store for about 15 minutes. Apparently they didn't want our business. As we were leaving the woman by the entrance didn't even say "thanks for coming in". Do not expect any kind of customer service here. read more

Great selection, a bit pricey but good to see application of lighting and huge variety.

For a variety of projects, I most often use Urban Lights in Colorado Springs for my lighting needs. From the knowledgeable sales team to the warehouse staff, I'm able to find what I'm looking for. I have had a few rental properties both residential and commercial as well as my personal residence. I've enjoyed the diverse selection of styles and pricing that keeps me coming back. When friends visit our home they often ask where we've found our unique and beautiful light fixtures and proud to send them to Urban Lights! read more

Urban Lights - Our custom staircase chandelier from Urban Lights! - Home Decor Near Me - Denver, Colorado

Snooty and expensive place. We walked through the entire store today and not a single person could say hello or if they could help us. Will never step foot in this place again. read more

I love the selection of Urban Lights, and the staff is very friendly and knowledgeable, but yikes!, on the price points. I will only go there again when I've done some research and know I have to go there to get what I'm after. If I don't do that, I'll walk in and fall in love with a lamp or fixture that's well beyond my desired budget! It is a good place to go if you're looking to zero in on your concepts perhaps, but finding that concept at a more affordable price could be tricky. read more

I have shopped at urban lights for approximately 20 years or since they open, which ever is longer. During that time I have bought numerous indoor and outdoor lights and fans and all of them, including the very extensive landscape lighting. I purchased have been reliable and beautiful. In addition I also had universally positive experiences with all sales and customer service people who assisted me during the numerous times I have shopped there and needed replacement bulbs and things of that nature . In short, this is a very well run company with an extraordinary selection of all lighting and lamps to meet whatever needs you may have. The stellar customer service is a major plus since, as we all know, servicing a product can be a nightmare when customer service is deficient. My compliments to all the people who make up the urban light team for the highly confident and courteous service they have provided to me over the years. read more

The Poorest customer service from Jessica Bell. Avoid this shady sales person. Jessica sold me a floor demo from the Colorado Springs store, at full price, without telling me. I had to make a second trip from Boulder area to pick up the light, that was transferred from the Colorado Springs store clearance section no doubt. The light was dirty and dusty and looked damaged hanging out of a box that was too small for it, wrapped up in bubble wrap to disguise how dirty and damaged it was. What a way to treat a Marshall fire victim. Shame on you Jessica. read more

Four stars for variety and two stars for everything else. So many lights... all kinds of variations. If you can not find it here, you can't find it. Consulting is available. Good quality items... you will most definitely pay a premium for the lighting you will find... a healthy premium. read more

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If you thought your electric bill was high than buddy, you didn't even know numbers got this large. This place has more light in it than heaven. If you can think it up, they have it. Denise was very helpful in navigating the labyrinth of lights. read more

There is absolutely no doubt the Denver showroom is spacious and "categorized so customers can find the styles you want" with an amazing amount of product. When you walk in a receptionist greets you. I read an article on David Nestor wanted customers to be greeted (check) and interact with throughout the showroom (no check). He said, " People still like a human being that greets them when they come in, tells them a little about what they're going to see, can page a salesman if they need one, someone they can wail on if they've had an unpleasant experience, but they've got somebody they can talk to at least" and this is where he has not met his goal. Good luck trying to get someone while you walk aimlessly around. If you are lucky to beg someone to wait on you, the salesman are very gracious and more than happy to help. So does David not have enough staff or not enough technology for the staff? Can he give his staff IPads or maybe the receptionist can log in customers similar to the Apple stores? What he has now just aint working. Why the 4 star because when you are able to get service, it is fantastic and I am telling you this store has an outrageous amount of incredible lights. I want to shout out to Eric Smith who helped us to get a light on Valentines Day (looks fab in our kitchen) and an even bigger thank you to Brooke Erkal! We saw a light on their website and wanted to snag it since we could not make it to the showroom. I called the receptionist, but she was unable to find a salesperson to help me. I called back an hour later and the receptionist apologized and said they are crazy busy. I think she heard the desperation in my voice and possibly tagged me as crazy (guilty as charged) and asked me to wait and see if she could find someone. In stepped Brooker, my super hero. The transaction itself took minutes and I believe they are packaging the fixture as I type. My recommendation would be to call and make an appointment or you can wing it and walk around and around and around until you get someone's eye to check you out. 5 stars on selection 5 stars for their staff 1 star is trying to get a staff member to help you read more

This review is for a meeting with Michael their electrical guy for our home that's currently being build. He went above and beyond his usual hour of work and was nice about it. We were an hour late due to a few problems on our part. He stayed and waited. He was very professional but warm and friendly and was truly a man of experience. Everything went without a hitch and his suggestions and ideas were on point. read more

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Went in with my sister since she needed new light fixtures. She was reading the Denver Post and noticed they had a 50% off everything sale this weekend. As soon as we entered the store, we were immediately greeted and told about the sale. We were able to look around without being attended by anyone which we liked. Once my sister was ready to ask questions about light fixtures she was assisted by Amber--she was very professional, friendly, helpful and efficient. They had a great selection of all kinds of light fixtures to include artwork and furniture. My sister was able to make a good order and will do another review once she receives the items. Plenty of free parking and they have WiFi--just ask for the password. read more

Urban Lights - Interesting Glass Wall Decor. - Home Decor Near Me - Denver, Colorado

We were greeted immediately when we walked in and Brian helped us with replacing some under cabinet lighting and was very knowledgeable. Rhonda also took the time to help me pick out a light for my mudroom which is going to look wonderful. She helped me to go in a direction I wouldn't have first gone but I am really excited now to see how nice it is going to look. She was helpful to her coworker and did not make me feel like she wasn't interested in helping me even though it wasn't her sale. She even changed the bulbs in the showroom light to help me see the effect it would have. So nice!! read more

I visited Urban Lights to purchase lighting for my dining room and kitchen. I have to say it was a great experience. Denise was a great help in guiding me through all of my options. She offered her suggestions and opinions balanced with giving me the opportunity to browse Urban Lights huge showroom and many options and styles available. If you are looking for new lighting I would highly recommend you make the trip to check out Urban Lights in Denver. read more

Karin helped us she was awesome and quick!!! Would recommend this place lots to choose from and educated staff. Thanks Karin!

I had a designer who bought my lights for an investment property through Urban Lights. Four years later, one of my renters broke the glass casing on one of my pendants. I figured it was a long shot, but I went by the store to see if I could order a replacement part. Brittany Cessar helped me out. She was able to take a picture from my phone of the light and find the exact match. Super helpful and I will definitely return anytime I'm buying lights. read more

An excellent experience! The ceiling fan we purchased from Denver Lights some ten years prior gave us great service and then quietly went to fan heaven. Have had an excellent experience we headed right back to their showroom and found within minutes a new fan we liked even better with the expert help of Eric Smith and Jennifer Russell. In and out with the desired replacement in all of 45 minutes despite the restrictions of staffing due to COVID 19. KUDOS to Urban Lighting who provides a broad inventory and highly trained and motivated staff members. Check them out. It's like lighting Disneyland! read more

Called looking for an obscure bulb for a bathroom fixture in our rental home, after desperately searching online by myself and calling a competitor (who had no clue what I was talking about) decided to give Urban Lights a ring for help! Rhonda was extremely knowledgeable, she has years of experience dealing with bulbs and lighting. She helped me find exactly what I was looking for with no stress! Thank you again!!! read more

Urban Lights - Strange GE bulb that Rhonda identified easy! - Home Decor Near Me - Denver, Colorado

The service could be better and friendlier but the lighting options are fantastic! Was in with clients and found a 40% off white tag sale. So many fixtures and my clients could not decide! We finally narrowed it down to two amazing options. Labor Day weekend may bump the discount to 50% so I advised them to wait. Even if in stock, most items can be ordered. read more

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Terrible service but cool show room we purchased a ceiling lamp took over month to get it and we where told it was in stock and ready to ship. They had a 40% off sale but it really wasn't because we found the same lamp on Lamps Plus web site for less. read more

First of all, we were impressed by the selection of modern fixtures. It's always so much better to see it live vs. buying online, which we've found to be risky for lighting! When we got there, everything was 40% off, which is an impressive deal. Everyone was friendly and helpful, and Amber helped us purchase our selection. She handled the transaction with care- ensuring we had enough wiring for 18 ft. ceiling vs. just assuming we knew! From there- she had great attention to detail, noticing some discrepancies in the specs vs. what the information sheet actually stated. She contacted the manufacturer to get the actual info, and kept us informed on shipping status. To round out a great experience, when the box didn't fit our car, she arranged a delivery right to our house. Would highly recommend, and we'll be coming back in the future for additional lighting projects! read more

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What a range of bad- good reviews. We went today and its a beautiful store. It did take some time to get helped but a terrific young lady (Madison) finally worked with us and she knew her stuff and was pleasant and fun. Within minutes she found the kind of design we sought and locked in a sale price for us to buy later.. Many neighbors recommended this place and from what I saw in maybe an hour there, the staff seemed friendly and competent. Ordered our lights from Madison who was super helpful, patient and knowledgeable. Highly recommend! read more

Me and The Hubs went to Urban Lights recently to look for a ceiling fan/light for our master bedroom. In a nutshell, we found a great looking one. And it was in stock! And we went home with it that day! When we went in, there was someone at a reception desk who acknowledged us and asked what we were looking for. She suggested that we start by looking around to see if there was something we liked and pointed out where the sales desk was. So that's what we did. We found a few styles we liked and went to the desk. Rebecca was available right then to help us. She was helpful, friendly, and knowledgeable. She made some suggestions and I was happy that she agreed with my first choice as the best option! We haven't installed the fixture yet, but I'm confident that it will look fabulous. This place has a lot of really great looking light fixtures!. Now we're thinking about replacing the lights in our master bath! One thing leads to another... As a side note, if you plan to shop on the weekend, it might be prudent to make an appointment (also if you have a large project). We went during the week for just one fixture and had no problem, though. read more

We went to Urban Lights after a long day of driving all over town looking for a light to hang above our kitchen table. We were helped by Robin, and she was very respectful of our budget and really cared about what we wanted. She took us all over the showroom showing us different options and styles, as we didn't really have much of an idea as to what we wanted. There was also no pressure to buy more than what we went in for. We left with two lights that are going to look great! It was even nicer that we were able to pick up both lights from their warehouse that day! Everywhere else just offered to ship them to us. When you go, ask for Robin! She's wonderful! read more

Worked with Jessica on lights for many rooms in my house. I live in CA and was able to work with her remotely to complete my lighting projects. A+! read more

I read a good number of reviews here and wanted to add my two cents. First the store is awesome. I have bought light fixtures, ceiling fans, and floor lamps here. They have a wide variety but tend to be a little bit expensive. As far as I am concerned it is the best lighting store in Denver However when it comes to customer service/sales staff, the company definitely needs improvement.it does not matter if the store is crowded or empty, the service is still mediocre at best. Once my wife and I tried for 20 minutes to find someone/anyone who could take an order to two ceiling fans that were on display. I saw a number of employees engaged in "talk story" (an Hawaiian expression meaning they were talking among themselves).We finally walked out without buying anything. Would I go back tomorrow and buy something? Most definitely. read more

An ostentatious lighting store filled with grossly over priced products sold by inept employees who don't know s**t about s**t, namely their own products. As a licensed electrician, you would be absolutely amazed at the number of jobs I go on where urban lights completely failed to set them up with the right configurations of equipment to make their own products work. On top of that, good luck ever getting them to admit that they messed something up and take responsibility for it. I don't reccomend shopping at this place to anyone. read more

Horriable customer service. I walked in and the receptionist doesn't greet me. I walk back to a sales counter and they are busy go back to ask the receptionist to page someone for me I get told to go to the other sales counter and get passed around by two representatives who say they are busy right now. I will go online and order them and not feel like a bother. The building has weeds growing around it so I would assume things aren't going so well in a pandemic. You would think they would want business ‍ read more

Don't ever get as-is furniture delivered by them. There were a couple of small marks on the table when we bought it, but nothing on the chairs. However, when they arrived, there were 5-10 gouges on each. Called and told them about it, and got the expected "we didn't do it" response. Very high tuition paid to relearn this lesson. read more

I've tried really hard to like this place. I have even purchased over $3,000 in light fixtures over the last year at this place. The showroom is a great resource but my overall experience with the staff has been extremely poor. I imagine they work off commissions so this surprises me. I have been ignored by staff who have helped me on previous sales. Overall I have been dismissed on more than one visit in the store. Most recently I picked a few pieces off their website I was interested in. They are all "special order" and none available in the showroom to view. In other words, if you order and it does not work you will pay a restocking fee. The reps provided no alternative to help. I am truly disappointed with my experience. I would not recommend this place unless you know exactly what you want to purchase and don't need any assistance from any of the staff. read more

Lighting is a major design element in one's home. It's more than just adding a lamp here or a ceiling fixture there. Therefore, walking into a place like Urban Lights without (1) having made an appointment and (2) being open to design help is simply a waste of your time and theirs. The staff at this store are lighting design pros; they know their business. (And, FYI, the markup on lighting is incredible. Know that going in. If you want to do this on the cheap, go to Home Depot or Walmart. That being said, there are good bargains to be had if you pay attention). My experience at UL has been terrific. I work with Robin O'Hare, a designer who is knowledgeable, creative, and loves working with lighting. A perfect combination for great customer service! The things you see in the store don't begin to represent all that is available. For example, a fixture I liked was shown in just one finish but was available in several other colors. I wouldn't have known this without Robin's knowledge of the inventory. Working with Urban Lights has been, and continues to be, an excellent experience for us. read more

Very disappointing experience at Urban Lights. Customer service in the showroom was terrible. Every step of the process was a cluster. The contractor discount wasn't even enough to take advantage of. Only reason I'm giving two stars is because the selection in the showroom is good, and the guys who work in the back at will call were very pleasant and helpful. They should be the ones working the showroom floor. Go look for ideas if you must, but buy from somewhere else. read more

Been here a couple times for lighting work. First time we went without an appointment and it felt a bit chaotic. I knew what designer I wanted to see so I was able to get the catalog but it was tough to flag down an associate cuz they all had appointments going. They have tons of examples for lights, fans, etc in their showroom but an even better selection of catalogs. Even though you don't need to make an appointment, I highly recommend you do. The associates know the brands and designers really well to help you out. They can also put together a document with your choices and ID numbers to revisit later. I also highly recommend you have an idea of what you want, whether it's a theme or a style for your room. The choices are infinite, and different brands have different prices. The website isn't the easiest to navigate but it's good when you want to look up something specific. read more