My partner and I purchased a bed set from Andrew this past weekend. Everyone was so helpful and easy to work with. Great customer service as well as a speedy delivery. Out mattress had 1 cosmetic defect on it and they refunded my credit card immediately. We checked out Denver Mattress, Mattress Firm, and various department stores. Urban Mattress had the best options and customer service by far! read more

I was thrilled to find a mattress for my kids without all the junk they put on them. I will for sure go here when my husband and I need a mattress. The staff was so nice and their delivery system is amazing. read more

I had a great experience here. The man who helped me was friendly, understanding, and accomodating. I was purchasing my mattress 20 mins after I walked in and had the mattress delivered 30 mins later. I couldn't be happier! read more

Very positive experience from the moment we walked through the door until mattress and accessories were delivered.

Great experience. The sales folks were great - not at all pushy, and 100% understood that I wanted a comfortable, not too pricey mattress for our guest room. They guided me directly to what I wanted and delivered (free!) the next day, precisely when they said they would. The delivery team was just as personable as the sales team. As an added bonus, the company is locally owned and not only donates our old mattress (free haul-away!) to a rescue mission, but also donated 2% of our purchase to local non-profits! Mattress is awesome, too. read more

Bought a king 3 summers ago. Moderate price, Delivered exactly on time by the nicest workers. Three years later wonderfully comfortable. This week I accidentally broke the frame ( my fault totally). I biked to the store at 10 AM and had the new frame delivered and set up by 3 pm. Again set up by the nicest and most polite workers. Amazing since this is their busy season. Use them. You won't be disappointed! read more

Worked with Rich, the owner, who patiently showed us many options in all price ranges. We had visited several other stores including Mattress Firm, and Boulder Furniture and Mattress, I was concerned that Urban Mattress would be only high end. Contrarily, we walked out with a $459 student special (in the month of Aug) Lumina Spirit Luxury Firm Queen, although we might move that to our guests and upgrade to one of the Latex stuffed Dunlopillos (either 1K or 1.5K for the more deluxe model). Rich was excellent and they delivered SAME DAY which helped us out from saving another bad night on a ratty old futon. read more

Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were. read more

After searching for hours around Boulder for a solid mattress and bed frame for a college student we landed at Urban Mattress. We were welcomed with open arms and instantly felt at home. This family run business quickly offered us drinks and refreshments and listened to our bed dilemma. The owners, Rich, Josh and Phillip were the most personable people you could ask for. They are all extremely knowledgable and will help to fit every need with everyones price range. They let you decide what you would like to purchase, there is no pressure or awkwardness when you do not like something. They offer free shipping and delivery to anywhere in town, and let you choose the day and time you'd like your purchases to be dropped off. Students get a 10% discount because they truly care about the community. Not to mention that they are extremely reasonably priced, MUCH cheaper than any of the other mattress places in Boulder. They truly love what they do and can help literally anyone. There proceeds even go to local charities! We ended up spending extra time in the store just hanging out and talking with the staff because they were so great! I would recommend this store to absolutely everyone! -Sadye and Terri (Santa Barbara) read more

Great in-store experience and great communication, but the delivery experience has been sub-optimal (and we don't yet have the bed!). I stopped in to Urban Mattress on a Wednesday, to order a mattress for guests who were coming Friday night. The sales guy was great: not pushy, very efficient and helpful, and showed me exactly what I wanted to look at (decent guest room mattresses) with no up-sell at all. It looked as if the delivery for Friday afternoon would be a little tight, but would work. Then I got a phone call on Friday to let me know that the delivery that day was not possible; Urban Mattress offered a loaner (thank you!), but this seemed like a hassle, to have to be home to receive the mattress, then have it picked up and get the correct one. So I rescheduled the delivery for the following Monday and arranged to work from home. Monday morning, the delivery team called to confirm; I then got a call back to say that they had made a mistake, and the mattress was not in stock, so they'd have to reschedule the delivery again, for at least five days later (requiring another four-hour window of someone being home). Again, they were very straightforward, polite, helpful, and offered a loaner, explained that CU move-in is their busiest time of the year, *and* refunded the entire price of the mattress cover that I bought (again, thank you!). However this seems like a key component of running a mattress store: do you have the product in stock, and when can it be delivered...especially when someone needs to be home to receive it. Their people are great, and I would probably buy from them again, but the logistics side of the business could use some improvement. Update: we received our mattress today and the delivery was completely smooth, and Urban Mattress included a set of sheets as a courtesy. They clearly care about their customers and just had a series of unfortunate mixups with this purchase, and I would do business with them again. read more

Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder.. read more

Rich and Phil and everyone else at Urban Mattress have been great! We were working on a tight budget to upgrade our mattress, so we came in over and over trying to make completely sure of what we wanted. All along we felt zero pressure to buy. After we finally made our decision we ended up wanting to do an exchange, and they were very gracious in helping us sort that out as well (and in putting up with our continued indecisiveness!). Plus after shopping around Boulder, we definitely feel we got the best value for our money here, and delivery has been painless. This will be my family's 3rd mattress from Urban Mattress, and we will definitely be back in the future! Thanks so much guys! read more

Absolutely Phenomenal Experience with Urban Mattress Boulder. I went in with my friend on a Saturday afternoon knowing I wasn't dead set on purchasing anything, but Eric was very low pressure and really knew the Vispring product line well. I had been to other stores in town and wasn't completely sold, however after being thoroughly talked through the procedures used to make these beds, I know it will be a great investment over time. I found an excellent bed frame as well, and the prices Eric was willing to promote were just too good to turn down on this Vispring combination with Bed frame. I ended up purchasing the bed two days later after sleeping on my decisions, and I would highly recommend everyone to go see Urban Mattress Boulder for a relaxed, intuitive mattress buying experience. The staff are not pushy, just knowledge and willing to help you have a great sleep, whatever that budget may be. Thank you Urban Mattress! read more

Do not purchase accessories from this store. After purchasing a $130 mattress pad that was supposed to be "cooling" and being dispointed with it for a couple days, I attempted to get a refund for my purchase. I was told that they do not refund accessories and that I should call the company. The company also does not provide refunds for their product. I was told that in order for the pad to work I had to set my room temperature to 65. If a room is cold of course anything in it will be cold (its called conduction). Urban mattress does not back the products sold in their store. If a company does not financially back a product there's a good chance it doesn't work. I don't care what a salesperson tells you, just remember if its too good to be true, it probably isn't and make sure EVERYTHING is returnable. Consumers need to protect themselves. read more

Great customer service from the salesperson through to the delivery guys. Will definitely shop there in the future.

A pleasure working with Rich! Knowledgeable. No pressure. Helped us find what was right for my daughter. FREE DELIVERY AND SET UP. Better than mattress firm. read more

Urban Mattress treated us right in the entire mattress purchase process, which included a low-pressure conversation with the co-owner of the store on our first visit. They also deliver mattresses for free and honor deals such as a free mattress pad if you mention that you checked into the store via Yelp. We also got a high quality mattress for less than we would have paid at a place like the Mattress Firm. Definitely check them out! read more

Please don't go anywhere else -- these guys were the BEST. I was a little afraid that they would be more expensive than their chain-competition but that fear ended up being completely wrong. Not only were their prices BETTER, their easy-going/no-pressure attitude is what put it over the top. When you are shopping for a bed, you need to lay down and move around and sometimes it can get really awkward but not at all with these guys. Delivery was prompt and efficient, and I actually had a great time at the store picking out my new bed -- which I totally love. Highly recommended. read more

Can you actually ENJOY buying a mattress???? Yes you can! We came in frantic to buy a mattress a day before school started and worked with Ken and got great service, a great price, next day free delivery, and had so much fun chatting with him during the process. Super nice "sales" guy- plus no pressure which I love. Definitely go here. There are so many mattress stores in town but this one is stellar. We are so glad our property management company recommended Urban Mattress! read more

Highly recommend Philip and Josh and their staff at Urban Mattress in Boulder. Dan and Dylan were great. The entire staff was so patient and informative they put us at ease throughout the entire process, especially compared to the other stores we went to in search of a king mattress. They helped us zero in on the best mattress for us, and let us spend as much time as we needed with no rush at all until we were comfortable with our selection. And they really stand behind their products too. Delivery was quick and easy. Really courteous and professionally handled. Would definitely buy from them again. Thank you Philip. Your store is above the rest. read more

We had a great experience with Urban Mattress! The salespeople were extremely knowledgeable and there was no pressure to buy. The bed is extremely comfortable - they helped us find a great compromise for my husband (who likes a firm mattress) and me (who would sleep on a mattress like a marshmallow if she could). After owning our mattress for about 2 months, we needed to exchange the box spring for a different height and there was no hassle at all. I would definitely recommend Urban Mattress again! read more

Who would have though buying a mattress could be such a pleasant experience? This is a great place to buy a mattress. Josh was friendly, extremely helpful, and very knowledgable . Free delivery and set up plus they will take away our other mattress and donate it to charity. I would recommend anyone looking for a new mattress to stop by Urban Mattres to see why they are getting such consistently great reviews! read more

Selection was nice, however the salesman was aggressive bordering on rude... The store across the street didn't have mood lighting, but the staff were much friendlier. read more

I am joining Yelp just to review Urban Mattress... I was so happy with my experience there! The father/son owners were so helpful. I needed a mattress as soon as possible and I was on a budget. I never felt pressured to spend more on a mattress than I wanted to - the owners were very honest with me, even suggesting a mattress at a much lower price than I was offering to pay. I walked out with a mattress, comforter, pillow, and free next day delivery under my budget. My friend and I even enjoyed watching the end of a Broncos game with the friendly staff. I couldn't be happier and HIGHLY recommend Urban Mattress! read more

If you are in the market for a new mattress, I highly suggest Urban Mattress. I shopped around every mattress store from Broomfield to Boulder and this was by far the best. Rich and his team are very knowledgeable and genuinely care about you. It is a local family run store so you aren't giving your money to the big names where you are just paying for the brand name. Their products are high quality that are good for you and the environment. At least stop by here to see what they have! read more

We got a bed here when we first moved to Boulder. They have quality products and professional staff. We went back recently and it was one of the owners who helped us. He was a genuinely nice guy and went out of his way to help us. We are more than happy with both beds that we have purchased from them, and will most certainly go back for our bed needs in the future. They delievered same day in both cases, and the guys who delivered were wonderful as well. They called within the scheduled time to make sure it was convenient for me, and when they got to my house they were careful not to scrape the walls or anything and patient when I wanted to move things around. As others have mentioned, they are extremely environmentally conscious as well. read more

It is always nice to find a local business that offers great service, a great product and cares enough about the community that they "give back" 2% of each sale to local nonprofit organizations. Urban Mattress on Arapahoe Avenue in Boulder is just such a business. We are more than pleased with the mattress we bought there and found the service outstanding, especially because we wanted same day delivery! We had been to a large chain mattress store nearby and not only would they not deliver the same day, they would not even allow us to specify whether we wanted a morning or afternoon delivery! After we left the chain store, we went to Urban Mattress and they didn't even blink when we said, "we need it today." Urban Mattress caters to all price ranges and, for students and houses with access difficulties; they offer a wonderful, very sturdy bed frame that not only folds up and eliminates the need for a box spring, but also provides valuable storage space underneath (in our case, it is where we store our suitcases). We went to a number of stores in our search for a new mattress and nobody else offered this product. Great sales staff and the delivery guys were terrific. Another bonus in doing business with them is that they offer free delivery and removal of your old mattress and box spring. As mentioned, they donate 2% to charity and the customer gets to pick which one from a list of the following: Children of Peace International, Colorado Friends of the Lost Boys of Sudan, Emergency Family Assistance Assoc., Project Revive: Front Range, or Safehouse for Progressive Alliance for Nonviolence. read more