I've been bringing my two standard poodles here for years and refuse to change groomers. They always do right by my boys! read more

Urban Mutt - Pet Groomers Near Me - New Braunfels, Texas

Wow, what a great place. I have a Bernedoodle and a Briard. This is the most beautiful groom I think they have ever had. The groomers got so much of the white back around the Bernedoodles face, something I didn't think possible. Both dogs feet look gorgeous, I have a thing about that. . The customer service was great, everyone working there smiled and seemed happy to be there. I LOVE the quality of the work and have definitely found our place. Thank you read more

I began working at Urban Mutt after being hired on the spot, with the owner praising my grooming skills and work ethic. For the first week, I received constant positive feedback. However, after taking time off during my daughter's school break, everything changed. The owner started treating me unfairly, telling me to come in later than other employees, micromanaging every groom I completed (even minor touch-ups), and falsely accusing me of being a no-call, no-show, despite his daily practice of informing us when to report to work. It was clear this was retaliation for speaking out about issues at the local crisis center. When my case manager contacted him to request a letter verifying my employment and income so I could secure housing for myself and my 5-year-old daughter, he ignored repeated emails from both her and me. Instead, he complained about being "hounded" for the letter, despite knowing it was crucial to help me leave a homeless shelter. Upon returning to work, I witnessed him grab a dog by the face so hard that it squealed and whimpered. This blatant act of aggression was not only unprofessional but cruel. He disregarded the dog's safety and well-being simply because he was angry with me. The environment is chaotic, with no systems in place to label or organize dogs, leading to confusion and stress for both employees and animals. He later blamed me for grooming the wrong dog, even though there are no name tags or proper procedures in place to avoid such mistakes. The workplace is overcrowded, disorganized, and highly stressful. Employees are overworked and constantly on edge. While the owner maintains a polished demeanor in front of clients, behind closed doors, he is verbally abusive to staff and completely indifferent to the animals' welfare. Today, when I came in to pick up my check, I was given only $88, which is far less than what I had earned. I had worked two full days and part of Thursday, and it's clear to me that he deliberately withheld my pay in an attempt to steal from me. I am deeply disappointed in his actions, and I do not trust his business practices. I cannot in good conscience recommend this business to anyone--whether as an employee or a client. The way he treats both people and animals is unacceptable, and the environment is not safe or professional. read more

Jose and the team took such great care of my baby girl. And they're the most affordable groomer I've ever been to. Great, personal service. read more

Urban Mutt - My pup after her haircut - Pet Groomers Near Me - New Braunfels, Texas

In late October, I called and spoke to Jose himself. I set an appointment for my 10 month old white mini schnauzer. This was to be her second haircut from urban mutt . The first one was done when she was about three months old and she got a puppy cut and we were completely OK with that. When I called to make the appointment in late October, I was very very explicit when speaking to Jose that I wanted to have her very first schnauzer haircut. I went into detail. Told him I wanted her head shaved with her eyebrows and beard left and I wanted the watermark. I then went on vacation and had my dog sitter drop off and go pick her up from the groomer. She sent me a picture and I was devastated. She once again received a puppy cut. My dog sitter noticed after she got her in the car that her ears had not been cleaned out, so she took her back in and asked if this be done. Something happened, while my dog sitter was in the shop, whether it was between her and Jose, or something completely unrelated, I don't know I was not there, and my dog sitter did not tell me any of this until after we had arrived back home. After the dog sitter sent me the photo, I called Jose immediately, while I was still in Mexico and voiced my displeasure over her haircut. He assured me that this was indeed a schnauzer cut, and I told him that it, indeed was not. I told Jose that I would be home from Mexico on November 3 and I would come to his shop on November 4 so we can discuss it further and see what could be done. He said OK. Jose called me back a little while later, and left me a voicemail, telling me not to come back to his shop that a full refund would be made, and that he thought it best if we cut ties and I not do business there anymore that he hoped, I could find somebody better to do my dogs haircuts. I did indeed find somebody better. I found a 19-year-old apprentice groomer, who had a Google a schnauzer cut, and she gave my second schnauzer an absolutely gorgeous schnauzer cut. For Jose to claim that he's got 30 years in the business and not know the difference between a schnauzer cut and a puppy cut and then to tell me that he doesn't wanna do business anymore with me after an incident involving my puppy sitter is completely unprofessional. I text in November 19 to ask to talk - no response. read more

Urban Mutt - Top is pearls puppy cut Bottom is Percy's schnauzer cut - Pet Groomers Near Me - New Braunfels, Texas

Very disappointed in cut of my Goldendoodle and service. I seriously rate this establishment as the worst experience of all pet groomers.

8/21/2023 I don't enjoy exposing my bad experience on the second visit to Urban Mutts. But I will. My first visit was a month ago; went very smoothly and I was very pleased with their work. I was encouraged to make my second appointment on a Monday when it was allegedly less busy and did so feeling great about their work and timeliness. Today I took my boy in at 1:40 for a 2pm appt thinking it would be a 2 hour experience like before. I don't live in New Braunfels so I can't just wait at home. I became concerned when I never heard from them for over 2 plus hours. Thats when I decided to just go there. Jose was busy with another dog and said my dog would be next even though he had been in a too small kennel for several hours and had not even been bathed. Jose didn't even know my dog had not been washed. I also doubt he had had water or taken to potty. Jose then told me my appointment had been at 1 pm. I don't believe that to be truthful. Why was that not told to me when I dropped him off? Nothing was ever said about me being late. Seems like he was shifting blame for his deficits to me. In my opinion, if you lie to me then you will to others. My dog and my time is to precious for this kind of run around. The VIP treatment you advertise didn't happen for me and my boy. Know Jose that this kind of business practices will ultimately be very damaging for you. read more

Jose and Liz are so great to work with. My dog Niko is always in and out quickly and he absolutely loves it at Urban Mutt. If you have a doodle, Urban Mutt is highly recommended! Just be sure to book in advance for Jose. read more