I am so sorry to have to post this review. I have been going here for 2 years and I love Dr…read more Christie. She's the best I've ever worked with but whatever has changed in their company has been absolutely deplorable. I'm getting calls for appointments that don't need to be set, charged for appointments they canceled on me. I don't know what's happened the last year or so but it incredibly frustrating. It's making me want to go find a new doctor. I feel bad because everyone at the clinic is absolutely incredible so that's why I left the two stars. But Allcare whatever you're doing these days is messing it up.

absolutely terrible place to go, I wouldn't recommend this place to my worst enemy. Rude,…read moreincompetent and unprofessional people who are completely unfamiliar with very basic work ethics and politeness.

Deceptive business practices. Went to the Alpharetta location at 870 Main Street. Front desk…read moreassociate told me they took my insurance after presenting card. They charged me my copay of $5. Month later they charged my debit card for $245. Said that they made a mistake and do not take my insurance and that I am liable for payment. Contacted them and they have refused to give the money back even after admitting it was their mistake. Wrote the CEO (Bill Miller). He responded rudely and said even though it was their mistake, I am liable. This deceptive culture comes from the top down. AVOID THIS COMPANY!!!!!!!

I recently had two separate visits and at both times the lady at the front desk was horrible. once…read moreyou get past her, the doctor is wonderful as well as the PA.

We've always had great experiences here. Super nice staff and clean environment. This is our go-to…read morefor sickness.

My infant child was refused service because BOTH her mother and I insisted upon being there to…read morecomfort our daughter while she was checked for a possible head injury. Here's a pic of the "kind" folks refusing service.

My wife made an appointment on line for a Covid test and recieved a confirmation number for a…read morespecific MinuteClinic. Got to the pharmacy/clinic early and after 20 wasted minutes was told they no longer do the test. They claim they told this to CVS yet they still send patients there. Had to go to another MinuteClinic which told us they constantly receive confirmed patients for Covid tests from other MinuteClinics which no longer perform the test. Wasted well over two hours to get a simple test that is suppose to be rapid. Called the MinuteClinic customer service line and waited over 40 minutes for someone to answer who told me it was all CVS's fault. Called CVS customer service and put on hold for over 15 minutes and told someone will get back to me. I am not holding my breath. As soon as more than one entity is involved with a foul up they will all point the finger at another entity. NO ONE WANTS TO TAKE RESPONSIBILITY! ATROTIOUS CUSTOMER 'SERVICE'.

Everyone was so nice and welcoming. They made sure that I had everything that I needed and…read morecontinued to check on me while I waited.

We made an appointment a day in advance; however, we weren't seen until half an hour past the…read moreinitial appointment time. I believe UHC's system was down (from an insurance verification perspective), so the staff had to manually complete the verification process. That said, the intake staff was pleasant, considerate and friendly. We went in for COVID testing for my elderly mother, which was pretty straightforward. They checked her blood pressure, oxygen levels, and completed the nasal swab rather immediately after we were escorted back to the exam room. Test results were provided within less than 10 minute period which was great. The nurse who administered the test was patient, kind, and friendly. The interior could definitely use some freshening, it's a bit aged but overall serves the intended purpose. This urgent care brand is owned and operated by Emory Healthcare, their care providers are pretty solid in my opinion.

I went to this urgent care yesterday with an appointment and left feeling worse than when I came…read morein. I had a high fever (102.3), body aches, chills, cough--just overall in very bad shape. They took my vitals and tested me for COVID and the flu. After waiting a long time, the doctor came back and said, "I don't know what's going on." He told me it seemed like I had the flu, but the test "wasn't working." His words: sometimes the tests "don't work" or "aren't good," so they don't tell you what you actually have. Completely unhelpful. On top of that, even with such a high fever, I was never offered anything for relief--not Tylenol, not Motrin, nothing. When I asked, he admitted he didn't even know where the pills were. He was completely alone in the building since the receptionist and assistant had already left for the night. I specifically asked him to send my prescription quickly because the pharmacy was about to close. He told me it was sent. I got home only to find out the pharmacy never received anything. I tried calling the urgent care back immediately, but no one answered--they were already closing, and he was the only person there. So I wasted my time, drove while feeling awful, got no proper treatment, no medication, and spent the entire night suffering with a high fever. This urgent care is completely disorganized, unreliable, and unsafe. I will never go back.

Christina the nurse here is so amazing and friendly. Such a sweet lady, she was very thorough and…read morekind.

Zero stars. I've never seen such a mischaracterization of symptoms by a healthcare professional in…read moremy life. I brought my daughter in for what was either congestion due to RSV, or congestion due to bad seasonal allergies. The front desk person relayed what we said to the NP and what came back to us was the most absurd thing i've ever heard. Without doing any diagnostics or taking any kind of inventory on the state of my child who was there on their own volition, the NP took zero measures to evaluate a true need of care--where she instead focused on what the front desk person said and came back to us saying they didn't have the ability diagnose or treat my daughter and that we needed to elevate go for imaging at Children's Healthcare of Atlanta. My daughter's congestion was nowhere near that level of sickness and my daughter did not have any of the characteristics that the NP relayed back to us via her characterization of symptoms--She would. not. listen, was argumentative, and basically turned us away. I've never seen anything like this. When we ultimately left, I came back completely blown away by the situation and asked for an explanation of WTF just happened and she still went on about imaging at CHOA vs accepting our appointment and doing due any dilligence. She ultimately asked me to check back in, in which, in a wild turn of events, the desk person left for lunch and the NP closed her door. When I knocked on her door she said she was magically on lunch too and would be available at 1. We had a 12:15 appointment setup online!!! Something is way off with this healthcare "professional" or they were motivated by other factors. We basically went next door to an urgent care, explained the same description of symptoms, and recieved what I would consider is a nonimal level of care and inquiry which lead to a z-pack script, advise to use some Flonase, and to continue cold medicine to alleviate symptoms. The lady from Kroger Little Clinic was argumentative and dead set on not administering care that was well within her diagnostic ability and prescribing power. NEVER SEEN ANYTHING LIKE THIS. Oh, except for the prior time where she argued that my poison ivy rash which I've had over 20 times across my life....get this... didn't look like poison ivy. Will not ever go back. Do not go here seeking care.

Disappointing Experience…read more I was disappointed with my experience, especially with the front office staff. The attitude and communication were not what I expected from a professional medical facility. When I checked in, I was told that my insurance was accepted, and I was asked to provide a credit card to keep on file. Based on that conversation, I understood that my insurance would be properly processed and that I would be informed of any additional charges before my card was charged. Several days later, I received a hospital bill/charge that I was not expecting. I was not clearly informed that I would be responsible for this amount or that my card could be charged for the balance. I understand that insurance claims and billing can sometimes be complicated, but patients deserve clear communication about what they may owe. The front office should explain any potential out-of-pocket costs and charges before billing the patient. I hope management takes this feedback seriously and works on improving both customer service and communication with patients.

Yikes! Run from this clinic. The front office person, Carmilla I think, was so rude. She could…read morenot be bothered by the customers. Kept saying "well, we're not Emory". That's true, Emory staff are polite.

Everything went well for me especially when I was with Dr. TWi We hated when he retired. He was the…read morebest. He was at pleasant hill Duluth. I saw other doctors there but

I am a patient in Gwinnett Clinic Johns Creek. Great service and amazing doctor. Look for Dr. Raju,…read moreshe is the best! JRM

Dr. Boaz is amazing. I have been looking for a PCP for 3 years now, I went to many doctors in…read moreRoswell, Alpharetta and Dunwoody, no one is as patient, caring, and thorough as Dr. Boaz. He takes the time to explain everything in details and address all the concerns you have. One time he called me after hours to help me further understand the details of a test I took earlier nd answer my questions. He spent 20-30 mins answering my questions just because he heard from his assistant that I was worried! And for the record, his assistant, Jennifer, is also great. Responsive and professional.

Dr. Boaz and his staff are amazing and caring. My wife had Flu symptoms for almost a week. I called…read moreon a Thursday to make an appointment for her at 11:15am on Friday. Well later that night I got the Flu also. I called at 9am and asked if there was any way I could get an appointment. The receptionist told me, "If you get here ASAP we will get you both in." Dr. Boaz diagnosed both of us with flu symptoms and took the time to explain the scripts he wrote and when to take the meds. He has been our GP for 3 years.