Slow, poor customer service out front. I asked about the prolonged wait and the lady at the front…read moredesk was curt! Was told not first come, first serve. However the same lady could not provide a time frame, even in general. Now, I speak from ignorance but the answer I got was as if I interrupted her haughtiness.

This place is terrible. No estimate on wait time. Took hours to be seen. A disgrace…read more Waiting was always full. Nothing like being stuck around in close proximity to sick people. Move like molasses.

Seamless experience. Easy to make a Sunday appointment, efficient check-in, friendly front desk…read morestaff, professional and friendly medical assistants. Dr. Jo is outstanding! Presbyterian and Albuquerque are fortunate to have a physician like Dr. Jo. Presbyterian has done an excellent job in providing after hours medical care.

The customer care from the front desk to radiology to the medical assistant was amazing!…read more Personable, thorough and professional. Beyond wrestling with illness, it was a wonderful experience.

I wish I would have joined GoPrivateMD years ago! Dr Tom and staff are the best! No wait and always…read moreavailable when I need them.

I enrolled with GoPrivateMD for two years, ending July 2026. I found Dr. Pascuzzi adequate, if a…read moretad obsessed with my T levels. The reason for my one-star review is his assistant (and wife) Shannon. Shannon is incompetent. She couldn't manage GPM's on-line interface. She was unable to get my medical records from my prior PCP (not a problem for my new doctor). She didn't notice when GPM's selected testing service didn't run all of my tests and then sought to blame me when I pointed it out to her. She then sent me test results for another patient, which I only noticed were not mine when I saw that I (male) had apparently been tested for menopause. I wonder what steps, if any, she took to notify the correct patient of this HIPPA violation. When I sought a refill on a prescription, she demanded that I email her the prescription name, another HIPPA violation. Yet somehow she figured out what my script was when I decided not to renew with GPM, emailing me the script name, another HIPPA violation. In addition to violating HIPPA, her email style is condescending and rude. From what I could tell, Shannon's only strength was making sure my annual fee was paid. Want the kind of special attention concierge patients deserve? Go elsewhere.

Had an appt at 2 pm. Was triaged and seen immediately. Blood work and EKG. They didn't call with…read moreresults and their website didn't work. Suggested I get a CT scan. No insurance. Care was good. The receptionist should tell everyone coming in with cold and flu symptoms to take a mask and wear it.

Fever and chills for 3 days and they wouldn't give me antibiotics. The wait time was supposed to be…read morean hour. Three hours later and two PA's I got sent home with Tylenol. Worst "urgent" care. if I could give

Came in for a deep cut to my son's leg. The staff was very accommodating as me and my husband were…read moreboth lightheaded just from seeing the open wound. Beyond taking care of our son, the staff gave me and my husband anti-nausea medicine. A great place to visit when you need to go to an urgent care.

The wait time is always floppy floppy. Like could be waiting a few minutes to hours. Just depending…read moreif the everyone has their sh!t together. Even if you reserve a spot online doesn't matter you will wait. And the front desk people allllwwaaaayyyssss are rude. Always. Doesn't matter who it is they are just rude. I don't know why. But the doctors are always great and nice and make you feel better. So in my opinion worth the rudeness and wait time. Better than waiting weeks or months to get into a primary for something that's need to be dealt with now. But make sure you've cleared your schedule cause oh boy it's a task.

The staff upfront were really sweet and made checking in pleasant. Rich took my vitals and it was…read morejust another day at work, going through the motions for him. He did, however, grab the exam doorknob with dirty gloves... Gross. A PA (can't remember if she introduced herself) diagnosed and gave me instructions. Same thing-- not unpleasant or rude but lacked personal connection. I felt like a number and that I was being herded along. While I was waiting I noticed the cleanliness of my op was absent. There was wiped off blood on the exam chair, noticeable gunk on the floor and streaks all over the instrument tray. I'm not terribly impressed and urge any future patients to keep an eye out for standard infection control. I don't think OSHA would be too happy.

I had taken a fall on Friday afternoon, and my right shoulder was in considerable pain. Although…read morethe Yelp ratings were not that great, I decided to take a chance. I could not have been more pleased with the care and attention I received. Fortunately, there was no breakage in my shoulder. The doctor and staff were the best I have found in Santa Fe. My highest accolades for Presbyterian Urgent Care.

Prompt, friendly, professional and dedicated to fixing me up. You can't ask for anything more than…read morethat! Deanna was a pleasure

Love love love this urgent care! I've done both telemedicine calls and walk ins! All times were…read morefast and got seen right away, forget waiting for hours at other places, this is the place to go. Professional, thorough and kind.

My wife had a very poor experience here. After carrying strong flu-like symptoms and a 103 fever…read morefor three days, she was sent away without treatment. The PA who saw her listened briefly to her lungs, then became focused on her perception of heart attack symptoms in my wife, after my wife stated her chest hurt when taking deep breaths. My wife left without any real treatment or investigation of her symptoms. Two days later, my wife was seen by a different PA at a different urgent care company. Her lab results showed she had pneumonia. The new PA prescribed proper medication and now my wife is on the mend. Would not recommend this office.

They never answered the phone. They don't really care about the caller's needs. Ignoring a…read moreringing phone is a strong indicator of quality. Let that be a warning.

Still waiting a month for a referral. Long hold times and do not respond through their online…read moreportal.

i have been trying to get a primary doctor through Optum since Janury. each call is answered with…read more"call again next month." Why do you sign people up when you don't have the physicians to take care of those already registered with you. Yet every week someone from Optum calls me to encourage me to get my annual exam. sad

I had an amazing experience with the doctors & nurses. They were extremely compassionate &…read moreknowledgeable. A very clean facility! The only reason I will not give 5 stars is because the registrar Emily was extremely rude/disrespectful & cold during our brief less than 5 minutes interaction. If you want treatment do not go in when she is scheduled to work if you are already feeling bad you'll feel dehumanized after any interaction with her. My only suggestion would be Please hire employees who are the first point of contact with your patients who are empathetic and not callous.

I went to to Albuquerque ER today for the 2nd time and am happy to report that both times I had…read moreequally amazing experiences. The receptionist is always friendly and efficient. I can barely tell you what the waiting room looks like because both times I waited less than 5 minutes to be triaged! Every single person who helped me today was friendly, helpful, and compassionate. I went for an issue that I had experienced in the past but last time I went to pres now. The experience was night and day. Albuquerque ER saw me quickly and did all of the necessary tests in a timely manner. I felt like they saw me as a human and not just a patient. While I was at Presnow for 9 hours last time I was out of Albuquerque ER in 3 hours with even better attention to care. Now that I know about this place im never going to another urgent care again. I don't have a single bad thing to say about this facility.