Yep. It happened. This is my favorite doc-in-a-box…read more Excellent doctors that triage quickly and treat you like a person. Friendly and knowledgeable, with good treatment. They actually listen. The place is spotless, as an ER should be.sanitized. sterile. Clean. Good prices too. I was here a few years ago and the treatment was great then, too. Their services cover everything medical.its an urgent care and an ER combined. Lots of available parking. I only waited 30 minutes to get treated. What?! You heard me!! And I left with a shot in each hip and two prescriptions. Im still on the mend, but am sooooo glad we have this gem in the North Richland Hills.

They are amazing. I always go here when I'm not feeling well (virus, cold, strep, etc) They are…read morefast, and the doctors are kind. They have me out the door and on my way to feeling better quickly.

This location was listed as in-network for my blue cross blue shield of Tx plan ( marketplace)…read moreAfter inputting all my insurance information , given an appointment time and waiting for my appointment, was told right at appointment time that they wouldn't accept my insurance. I would need to pay out of pocket Even after showing the bbs portal with their location listed as in-network they turned me away. Sadly, I feel like these medical businesses accept contracts but don't honor them when it comes time for service.

Bad experience from start to finish. Check-in was disrespectful, unprofessional, and lacked any…read moresemblance of urgency (despite no other patients present at the time). I was then told to sign forms - without being allowed to see them. I was handed a signature pad while the screen faced only the staff, with the forms verbally analyzed by a staff person. When I asked to briefly skim what I was signing, I was met with resistance and visible annoyance. In the exam room, another staff member echoed this attitude, saying, "So I heard you want to read the forms?" I was questioned as if my request were unreasonable and was barely allowed to view the screen, which was dramatically tilted away from me for no conceivable reason. The disorganization continued: my vitals were not recorded until later prompted, I was left alone far longer than promised after my test results were confirmed to be available, while staff chatted about non-work matters outside, and my discharge paperwork was incorrect. The provider prescribed meds for a confirmed diagnosis and a possible alternative, but the medication for the actual, confirmed diagnosis was missing from my paperwork until I pointed it out. Overall, the experience was chaotic, dismissive, and error-prone. I left with no confidence in the care or treatment I received.

July 4 th weekend stepped on a dirty nail pretty nasty puncture wound in East Texas so I drove…read moreback to be seen at Complete Care. I'm an old ER RN so I knew the ER would be crazy, but I know a puncture can get really bad quickly, I received excellent care from an extremely experienced Doctor and great staff without the craziness and all day wait time of the ER at the hospital, I even received follow up care! I've used complete care for fractures, asthma etc for family and myself. The care was impeccable as always thanks you! Dr Lepak is amazing !

1 Star -- Completely Failed by the Level of Care…read more I genuinely do not understand where the numerous five-star reviews for this facility are coming from, because my experience was nowhere close to five-star care. I specifically chose this facility in part because their website advertises ultrasound availability. After arriving, however, I learned that an ultrasound technician was not actually there and had to be called in. When someone is choosing where to seek urgent medical care, advertised diagnostic capabilities matter. I came in with significant left-sided pelvic/ovarian pain and a complicated medical history. I was completely honest with the physician about the pain medications I am already prescribed and why I take them. Instead of feeling like that honesty helped my care, I immediately felt judged. His demeanor and facial expression noticeably changed, the examination felt rushed, and he seemed eager to leave the room. The nursing care was equally concerning. They attempted to establish an IV seven times without success. I was stuck seven separate times, and I did not receive so much as an apology. Based on my experience, I had serious concerns about the level of competency and training demonstrated during my care. I was eventually given one Toradol injection. The physician had told me he would address my pain, yet I still had to specifically ask for pain relief. The transvaginal ultrasound was excruciatingly painful. Ironically, the ultrasound technician who had to be called in was one of the only people who actually advocated for me. She could clearly see the amount of pain I was experiencing and advocated for something stronger to help control it. More than 30 minutes later, I still had not heard a word from anyone regarding that request. I wasn't given a call light. I wasn't connected to continuous vital-sign monitoring. I was left alone in a room in significant pain without meaningful communication about what was happening or what the plan for my care was. I was also extremely disturbed by what I witnessed regarding patient privacy. Nursing staff discussed another patient's medical information inside my room and used that patient's first and last name. Regardless of the technical circumstances, patients should not have to hear identifiable information about another patient's care, and it made me seriously question how my own private medical information was being handled. Most frustrating of all, the ultrasound confirmed multiple cysts on my left ovary, exactly where I was experiencing significant pain. I did not come here without a legitimate medical concern. The only two employees I can genuinely compliment are the receptionist and the ultrasound technician. Both were compassionate and professional. The ultrasound technician, in particular, recognized that I was hurting and actually advocated for me. I chose this facility because of its extremely high reviews and because it appeared to offer the diagnostic services I needed. I expected compassionate, competent urgent medical care. Instead, I experienced seven unsuccessful IV attempts, inadequate communication, serious concerns about patient privacy, inadequate pain management, and a diagnostic service advertised as available that required someone to be called in. I came here looking for help. Instead, I am leaving feeling judged, ignored, and defeated. I have absolutely no idea where all of these five-star reviews are coming from, but mine certainly will not be one of them.

I am so happy to have been given the info for this medical office. I finally found a provider that…read moreactually listened to me and found out what is going on with me. Brittany is a very caring person and the staff is friendly and helpful. I'm glad my sister referred them .

Usually, I write positive reviews because I believe in uplifting others. However, the truth must be…read morerevealed. When I scheduled the appointment the office ladies of only X weeks (all of them new) failed to inform me how I was making an appointment with a nurse practitioner, instead of a doctor. Next, the lab lost my blood? The office manager-wife of the doctor was very angry for inquiring about Ms. Brittany's credentials. I had to research on my own and discovered that she has quality schooling yet they hindered me.... This review is solely about the office staff and office manager. I gave 2 stars because of Ms. Brittany Dirdack who has a heart to help others. This review does NOT reflect her but all staff impact the care and well being of each patient.

Pros: Professional and friendly staff…read moreClean lobby Nice receptionist, nurse & doctor. Cons: There are none

Stopped here because our daughter had a raised, infected bump on her stomach. Just wanted to get it…read morechecked out. We have good insurance, but they have changed to a different billing category. Apparently there is only one person on staff on a Saturday morning. There was no one here when we got here and it's been 45 min and we are still waiting out front.

very nice people work here, trying to help always, …read more. excellent job .... they don't care about the idiom, they always try to help you ....

My wife went in recently. Dr. Strange, Javier and Jessica took great care of her…read more They continue to do an excellent job in what they do. Keep up the great work!

Highly recommend Dr Nangrani. Front desk did a wonderful job confirming my insurance is in-network…read more Very professional and polite. Dr Nangrani is worth her weight in gold. Extremely knowledgeable and pleasant.

Used them today and had a great experience !Everyone was quick, professional and courteous and it…read morewas cost effective as well...recommend!

I was once a 5 star reviewer but I'm back with my most recent visit to amend to 1 star. All because…read moreof homophobia from a single male nurse. He refused to look me or my wife in the eye, never introduced himself, and physically hurt me. I am bruised from where he wrapped my arm SO tightly with a band to insert my IV. The band tightness was actually more painful than my kidney stone and sepsis, the reason for my visit. I begged for relief and so did my wife. I twisted and moaned and cried in pain. He said nothing. This was completely awful, emotionally scarring, and I cannot believe this man is allowed to practice medicine when he does not care about the patient's comfort. I wouldn't recommend going here if you even might look a little gay.

The following review is for my visit on 12/16/2024 @ 21:21…read more Friendly, Fast, and Efficient. I absolutely dislike anything to do with going to see a doctor, but this place takes care of business. The staff goes above and beyond explaining everything and take their time to treat you with care. I will only go to this facility from here on out.

Very friendly but very slow service, the nurse that I saw was wonderful but they need more staff…read more Dr. John was great to work with too! Sasha promptly got me my paperwork after too There also was a glitch in the system and I was informed after waiting for nearly an hour up front that their system said I had already been seen, I said I have not yet been seen then was informed it'd be a few minutes. The nurse that saw me promptly gathered info and vitals, then I got to learn the entire layout and had time to memorize all of the items in the room I was waiting in from how long I got to stare at the wall. Overall I would not recommend this place solely for the timeliness and paying a good chunk of money (self pay) to wait in a chair. I hope this steers you in the right direction and that this serves as good insight for this location to improve.

Wait time are absurd. Staff wasted time conversing on unprofessional topics. I was waiting for 2+…read morehours. Clearly respect for the customers and their time is not a priority. Definitely don't recommend.

Dr. Jafri is wonderful! I genuinely wish she was a pcp because I would 100% want her as my regular…read morecare doctor. She's incredibly insightful and understanding. I've struggled finding doctors that listen and she was on it from the moment the conversation started. She gave me referrals and a game plan on how to seek long term treatment.

The staff was exceptional. RJ was very kind and helpful at check-in. Astrid was very sweet, full…read moreof energy and answered all of my questions. Dallas took my pain into account when having to take my x-rays which helped out a lot. Dr. Ruiz was amazing, understanding, honest, transparent, energetic, kind, very informative and really showed how much she cared. This is the first Care Now that I have been to that really made me feel that they cared. Plus, their energy was infectious. I highly recommend this Care Now.