The best. Ive been coming here for years and im still very happy with my experience here. I walked…read morein today (its a Monday today) at around 11am and there were only like 3 people in there with me (only 1 when I walked in then 2 or 3 more while i was waiting). I was scared it wouldnt be the same anymore for me when I switched out insurances to my EPO insurance with my job, but when I called they easily told me they accepted it without even having to run anything and when I got there the wait was extremely fast, the process was extremely simple, the place was extremely clean and with nice aesthetics, and Jessica the NP I saw this time prescribed me exactly what I hoped for and needed (she didnt just give me basic amoxicillin, she went above and beyond prescription-wise to cover whatever possible current bacterial sickness it was i have (bad cough for over a month now) by going a step above and prescribing augmentin and im extremely happy with that decision because 1) she actually looked at my history and asked me what autoimmune condition I have and when I told her one of them is sjrogens (yes I have multiple lifelong autoimmune conditions now induced from prior years of intense stress, I came out with several long term conditions that affect me ever since some intense periods of stress for several years from like 2016 and onwards) she said the augmentin would be less drying for me so I really appreciate that she looked at all angles and initiated taking this into consideration, and 2) it will cover much more strains than pure amoxicillin which will prevent me from taking an antibiotic that may not kill what I have and we all know that taking antibiotics that wont do what it needs to do causes a whole other bunch of unnecessary problems, so im glad she wasnt stingy/playing it too safe or basic with the prescription like how alot of other providers may be at times) and I quickly left with exactly what I needed. They also have Xray machines there in case you need any diagnostics like that and the only ones they dont do is XR skull ot XR abdomen. My copay only ended up being $15 and im so so so freaking glad I have a place i can still go to now for a great urgent care experience if I ever need to even after the stress of switching out of my insurance to another one, so im super relieved and appreciate Advanced Urgent Care of Pasadena so much. The girl that picked up the phone was super sweet (i love that she would call me Hun hahah and she was so helpful and nice, she also would initiate giving me important info that would prevent potential headache that could be avoided too like telling me that they would close earlier today at 3 because of memorial day which i appreciate), the guy at the front was also super nice, Oscar the XR tech who took my vitals was nice, and so was the other sweetheart who also escorted me out of the room (another nice girl, I think she had glasses on). I didn't even have to do anything for checkout. It was the fastest visit ever and I got 100% what I needed. When I walked out it was only like noon sharp but I will say that it got way busier between the time that I walked in at 11am till when I walked out at noon. The waiting room was about at least half full when I left, so im guessing maybe like 6+ people, but still looked quite manageable and like i said the place is so nice the wait just doesnt FEEL long even if it does end up being a little longer. They are fast, efficient, clean, the providers give you what you need, and most of all, they easily have accepted all my insurances even after switching to EPO. Went to the pharmacy after to pick up my med, super cheap, like $6 for the augmentin. Even cheaper than my prescription nasal spray !! Lol. Thank god for this place

Sharing my experience and perspective in hopes that it helps others when deciding on an urgent…read morecare. Why I chose this location: This urgent care is about 20 minutes from me, but I decided to come here because I saw that it had a large number of very positive Yelp reviews. The Pasadena location was also a plus. Maybe this was a naive assumption on my part, but I felt that going a little farther to Pasadena might give me a better chance of receiving a higher level of care. Overall, my experience was good. The front desk and billing staff were kind, informative, patient, and efficient. I was in and out within about 1.5 hours, although I did arrive early in the morning. The NP and other staff were professional, and I really don't have anything negative to say about how I was treated personally. A couple of things I think could be improved: The facility and exam rooms felt somewhat outdated. This is obviously cosmetic and doesn't necessarily reflect the quality of medical care, but based on the location and reviews, I expected the environment to feel a little more updated. Being updated just makes me feel safer knowing the practice cares about their equipment and environment. To me everything starts with foundation. More importantly, although the provider answered my questions & provided me meds needed to relieve pain, I left feeling somewhat medically dismissed regarding the reason I came in. I understand that an urgent care provider can't give me a definitive diagnosis without the appropriate testing, and I wasn't expecting one. However, I came in because I was experiencing significant pain and symptoms that concerned me, and I was hoping for a little more curiosity and collaboration in figuring out what might be going on. Even if the answer is, "This is outside the scope of urgent care," I would have appreciated more guidance on what type of doctor I should see next, what symptoms I should monitor, and what testing might be worth discussing with my doctor. I wasn't looking for an immediate diagnosis - I was looking to a medical professional for guidance on how to appropriately take care of myself and determine my next steps. Overall, I had a good experience operationally and everyone was professional. I just wish I had left feeling a little more heard and with a clearer path forward.

What a dream appointment! I wasn't feeling well with my congestion, and coughing. Dr. Kaur is so…read morekind! She spend the time with me, and trying to get better understanding what my symptoms are! Give me a shot, and send in my prescription. Just like that, from checking in and out 20 min. No wait! The staff was above, and beyond nice and kind. You can tell they care and loved their job helping people. I appreciate all of them making me smile and brighter my day!

I found out my normal healthcare center i always go to does not provide covid shots so i searched…read moreon myturn.ca.gov for a local facility to obtain one. This clinic caught my eye since it was close and the reviews were great. I called and confirmed they took my HMO card before scheduling a same day appointment. The person on the phone was nice and provided all the information i needed and confirmed my insurance will cover it free. I went to the facility and they greeted me walking in and sign in was a breeze. I did had to fill out a first time patient form but i skipped the SSN and explained to her since i have insurance i shouldn't require it so she helped me skip that and once i was done; i waited like 5 minutes and i was let in by a girl named Leslie who gave me my covid shot. In another 3 minutes then i was out. She was very friendly and helpful. I was happy with my visit and plan to come back whenever i need any medical needs from them!

she's the best Md ever…read more just finish my consult with her this afternoon depressed to hear she has plans to travel for a bit It took me a long time to find a unique and kind genius like her. I don't know where to even begin.

Here are two reasons to not see Dr. Hethumuni…read more I had been with Huntington family health for 5 plus years. My previous doctor had moved away and was wonderful. I had a full chart with that doctor. Not sure what happened to it. I was currently trying for a baby and have to get annual breast exams due to my family history of breast cancer. I had the ultrasounds done and even a biopsy on my breasts a month prior to seeing her for my physical and doctor Hethumuni insisted that I get a full mammogram before I continue to try for a baby. I made the mammogram appointment for the next day. When I showed up to the appointment they told me it had been canceled. I tried to make another one. They called me and said they canceled it. They kept canceling it because they said I was not in need of a mammogram at this stage of life. It took a while before I had figured out that they were calling. Dr. Hethumuni's office every time before they canceled my appointments. She had written down in my file that I did not need a mammogram until the age of 42, despite telling me in the office that I should not try for a baby until after I get a mammogram. She cost me a month of trying for a baby. I never received an apology for her massive mistake. She is also continuously late for telehealth appointments, and not exaggerating. When I say that one time I waited 40 minutes for her. Yet I still owe $45 for an appointment that I was 8 minutes late for an appointment when there was no parking anywhere within a mile of their facility. I called when I got there 5 minutes before my appointment and said there was no parking. And they replied there is no grace period. The audacity is pretty outrageous.

The online reservation system makes all the difference. I opted to go in today instead of waiting…read moreto make appointment for a weekday with my GP for viral URI/cough/sinus. My on-call MD advised I likely needed antibiotics. So I grabbed the earliest availability on a Sunday, 4 pm. Did most of my intake online, very efficient. I did wait for a bit past 4, and also in the exam room, but it's a world of difference from the chaos that often reigns in urgent cares. Staff was professional and smart, and called in my Rx on the spot. We parked on the street to avoid $$ charge.

I made an online reservation for my son's physical clearance, and I filled out the forms in advance…read moreto reduce waiting time. We also arrived before our appointment time. However, 40 minutes after our scheduled time, I had not heard my son's name called. When I asked the front desk what was going on, I was told, "I don't know, but for some reason, they put three people after your reservation number ahead of you. All rooms are full now, so we will put your son's name up next." Even after that, we waited about another 20 minutes, and my son was finally seen about one hour late. The most disappointing part was that, according to the front desk, people after our reservation number had been put ahead of us, but no one apologized for the mistake or delay. I hope the clinic improves its check-in process, respects appointment times, and apologizes when mistakes cause unnecessary delays.

I often get all my travel medication through my primary doctor, but this time I tried Healthy…read moreTraveler. I registered online, very easy to do and chose my preferred time of appointments. I received a call back in less than 30 minutes after I submitted my request. The lady was very friendly, helpful and had an appointment available in just a few hours. I arrived at the office that has very convenient street parking or lot parking in the back. Once in the office, I was welcomed and handed a form to fill out about my destination and some personal information. About ten minutes later I was called into the back by another friendly lady. She was very informative about the country I was headed to and offered information pamphlets. I happily accepted and appreciated them as they are very helpful. There is a 65.00 office visit fee, they don't accept insurance and they will call in your prescription as soon as needed. I highly recommend Healthy Traveler Clinic for quick and convenient appointments when your primary is unavailable. Safe travels!

Super friendly over the phone and also in person (from what I remember, it was awhile ago that I…read morevisited). I have to compliment them on their file keeping/records! Definitely an A+ experience. :)

I have been with Dr. Poladian for several years now, and still continue to get excellent care. I…read moreappreciate her attentiveness to my concerns, her straight forward talk, and her ability to work with me on a plan of action for care. I think it's pretty cool that she has medical students in her practice and she has them come in first to see what's going on, then she comes in with them to teach them, as well as to care for me. (They ask if they can come in prior to doing so, and will respect your request to not come in if you don't want them in the room).

Doctor Poladian is never available. You will always see a nurse practitioner…read more When you call they NEVER answer but you come in and they are all sitting around not on the phone. Returned calls are 2 days later not 24 hours. Appointments are months in advance even tho you won't see the doctor. Now they want to charge you a yearly "membership fee" of $250. See below for email sent. That's insane! These doctor just want your money and insurance money. I left this place for another doctor that's available and the office answers their phone. Beginning February 1, 2026, our practice will implement an annual administrative fee of $250 per calendar year to help offset the cost of certain non-clinical and non-covered administrative services that are not reimbursed by insurance plans.

I visited this Carbon Health location today for a pre-employment drug screening, and what should…read morehave been a quick in-and-out appointment turned into a 45-minute wait in the lobby. During my visit, the elevator was out of service and the computer systems appeared to be down, which seemed to create significant delays. Unfortunately, I was on a tight schedule, and there was very little communication about what was causing the wait or how long it would be. I want to be clear that this is not a criticism of the staff. Everyone I interacted with was kind, friendly, professional, and helpful. By the time I was finally called upstairs, I was probably on my last nerve due to the delays, but the staff handled the situation with patience and courtesy. Once I was called upstairs, the actual testing process moved quickly. However, I was asked to repeatedly sign forms and present my ID multiple times throughout the process, which felt redundant and unnecessarily time-consuming. From my perspective, there appear to be opportunities to streamline the workflow, reduce duplication, and improve the overall customer experience. I was also concerned to see a patient who appeared to have mobility challenges needing assistance to navigate two flights of stairs because the elevator was out of service. The staff were kind and helped her, but accessibility should be a priority at a healthcare facility. I've completed similar screenings through Kaiser multiple times a year and am usually in and out within minutes. By comparison, this experience felt far less efficient and more cumbersome than it needed to be. I'd suggest going with another provider in these situations. Again, my comments are directed at the location's operational workflow and processes--not the staff, who were courteous and professional throughout my visit.

I arrived on time for my 11:00 AM pre-employment medical screening appointment, checking in at…read more10:57 AM. Unfortunately, the experience was extremely disappointing due to a lack of organization and preparation. First, I was told I would have to go to another Carbon Health location for my TB test because they didn't have the necessary testing supplies. I was also told I would have to pay out of pocket, which made no sense since my pre-employment screening was being paid for by the organization hiring me. While waiting, I asked if I could complete my drug screen because I needed to use the restroom. The receptionist called upstairs, only to be told they also did not have the supplies needed for the drug test. I was then told I might need to make an appointment somewhere else. When I asked when they expected to have the supplies, the response was, "It could be a couple of days, maybe a couple of weeks." That is completely unacceptable for a facility offering pre-employment screenings, which often have strict deadlines. To make matters worse, I noticed the appointment display screen had changed my status from my scheduled 11:00 AM appointment to a walk-in at 12:00 PM--even though it was only 11:20 AM, and I had arrived before my scheduled appointment. When I questioned the receptionist, I never received a satisfactory explanation. When I asked for documentation explaining why they were unable to provide the scheduled services, management did not have the courtesy to speak with me directly. Instead, they instructed the receptionist to hand me a business card and tell me to have my new employer call them to discuss the reasons for the delay and inability to complete my pre-employment screening. I found this to be unprofessional and dismissive, especially given that I was the patient affected by the situation. This location lacks organization and seems unprepared to provide the services they advertise. If you don't have the essential supplies to perform basic pre-employment screenings, you shouldn't be scheduling appointments for them. Overall, this visit was a complete waste of my time, created unnecessary stress during an already time-sensitive hiring process, and reflected a lack of professionalism and accountability.

Dr and nurses were super nice and helpful. Why the 3 stars? because it's super expensive, I got 1…read moretest done and the dr visit.. insurance paid over $300 and I was still charged over $200. What the hell!! I went to another urgent care and paid half the price, while I got X-rays, two shot meds and the visit. I'm not happy! It's ridiculous.

Ableist tone deaf assumption my normal question was somehow an argument. Probably neurotypical…read more Worst service I've received at an urgent care. Paid $200 for a consultation. Just know it was not expected to be a real consultation but rather a lecture where you can only stay quiet.

They were really efficient and to the point. Great communication…read more I arrived on time , and they opened the door on time

Was able to find free street parking in front on a weekday afternoon…read more Called ahead and was quoted $25 for a vision test. Their website advertised $55 for a mask fit. Had to drive here from their Monterey Park location due their Monterey Park location unexpectedly being closed. Was unable to make an appointment online so called their phone number. The customer service lady told me to just walk in. Was able to go in before they closed. Paid $35 for the vision test and $65 for the mask fit. The LVN Emma said their price was set since the beginning of the year and there was no way for her to adjust the prices. I was in and out quickly, but I hate false advertising and customer representatives who lie. Would've been happy with my service if I wasn't lied to.

Dr Mattai is the absolute best! She truly cares about her patients and takes the time to listen. I…read moreespecially appreciate how she works with her patients to determine the best treatment plan. She is top-notch!

Dr. Nalini Mattai is the best doctor ever. She's been my doctor for over 20 years and has the BEST…read morebedside manners. She is super thorough, and always takes her time to go over every detail about your health, makes recommendations on improving your health through preventative measures, and is genuinely concerned about her patients living a healthy life. I feel so lucky to be one of her patients since I believe she is not accepting new patients at the current time.