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    UrgentMED - Pasadena

    3.8 (203 reviews)

    UrgentMED - Pasadena Photos

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    An error message I received when trying to contact the urgent care provider directly on their website. It did not work.
    Chaz B.

    Hi I and my boyfriend came into the Pasadena office in severe pain and were informed 2 hours later that the X-ray tech was gone and there is no capability to implement blood work. I'm now being charged to be told to go to the hospital to be evaluated all over again when we both could have a serious or life threatening medical condition with delayed treatment. I do not agree with the 119 dollar payment I made just to be told by the doctor to go to the hospital. Also the website is not working so I was not able to contact them directly. The medical assistant said there is nothing else she can do.

    Nice view from the room, very clean office. (Don't mind the paper I was sitting on that before the photo was taken).
    Phoenix S.

    This place is amazing! The staff is extremely kind and friendly, they treat you with respect. The entire office is clean and comfortable, and again the staff was just wonderful. I expected a wait to be seen but only spent about 5 minutes in the waiting room. They were very LGBTQ friendly and I received compliments on my rainbow cell phone case. The doctor was in to see me after only waiting five minutes. I will definitely be coming back here if I need urgent care again. I would give them more stars if I could!

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    8 years ago

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    5 years ago

    Really nice service. Clean environment. Good experience overall. Received especially helpful service from Bruno!

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    5 years ago

    Jose was very helpful during my visit here. Amazing staff that helps you out when you have any questions.

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    8 years ago

    This place is great! Super friendly front office staff and doctor. Very fast and efficient! Would definitely return.

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    6 years ago

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    Page 4 of 6

    UrgentMED - Pasadena Reviews in Other Languages

    Ask the Community - UrgentMED - Pasadena

    Do you guys accept Medi-Cal La care?

    Hello Cherry, Yes, we take Medi-Cal under specific IPAs and for urgent matters only. Feel free to… Read more

    General consultation visit price?

    Hello Gina, Our office visits range from $99 - $250. Additional procedures ordered by the provider… Read more

    Do you accept medical for TB test?

    Hello Bin, Unfortunately, we do not. Our cash price for TB is $50

    Do you accept medi cal?

    Hello Amy, Yes, we take Medical under certain medical groups.

    Is the PCR test that you provide the "RT-PCR" test?

    Yes. Thank you.

    Does your rapid test provides the proof of documentation which meets the travel requirements?

    None of the rapid tests anywhere qualify.

    Does this location have the rapid covid test?

    Yes we do. Covered by insurance. If you are non-insured it is $125. Thank you.

    Do you know TB skin tests? If so, how much would it be?

    Yes we do. Pls call office for pricing. Thank you.

    Do you do blood tests?

    Yes

    Is there anesthesia for kid?

    No. No Urgent Care does general anesthesia for kids.

    View All 11 Questions

    Review Highlights - UrgentMED - Pasadena

    Google's initial diagnosis, NP Kevin was able to confirm my condition and quickly wrote me much needed script for meds.

    Mentioned in 14 reviews

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    Advanced Urgent Care of Pasadena

    Advanced Urgent Care of Pasadena

    4.3(837 reviews)
    1.0 mi

    The best. Ive been coming here for years and im still very happy with my experience here. I walked…read morein today (its a Monday today) at around 11am and there were only like 3 people in there with me (only 1 when I walked in then 2 or 3 more while i was waiting). I was scared it wouldnt be the same anymore for me when I switched out insurances to my EPO insurance with my job, but when I called they easily told me they accepted it without even having to run anything and when I got there the wait was extremely fast, the process was extremely simple, the place was extremely clean and with nice aesthetics, and Jessica the NP I saw this time prescribed me exactly what I hoped for and needed (she didnt just give me basic amoxicillin, she went above and beyond prescription-wise to cover whatever possible current bacterial sickness it was i have (bad cough for over a month now) by going a step above and prescribing augmentin and im extremely happy with that decision because 1) she actually looked at my history and asked me what autoimmune condition I have and when I told her one of them is sjrogens (yes I have multiple lifelong autoimmune conditions now induced from prior years of intense stress, I came out with several long term conditions that affect me ever since some intense periods of stress for several years from like 2016 and onwards) she said the augmentin would be less drying for me so I really appreciate that she looked at all angles and initiated taking this into consideration, and 2) it will cover much more strains than pure amoxicillin which will prevent me from taking an antibiotic that may not kill what I have and we all know that taking antibiotics that wont do what it needs to do causes a whole other bunch of unnecessary problems, so im glad she wasnt stingy/playing it too safe or basic with the prescription like how alot of other providers may be at times) and I quickly left with exactly what I needed. They also have Xray machines there in case you need any diagnostics like that and the only ones they dont do is XR skull ot XR abdomen. My copay only ended up being $15 and im so so so freaking glad I have a place i can still go to now for a great urgent care experience if I ever need to even after the stress of switching out of my insurance to another one, so im super relieved and appreciate Advanced Urgent Care of Pasadena so much. The girl that picked up the phone was super sweet (i love that she would call me Hun hahah and she was so helpful and nice, she also would initiate giving me important info that would prevent potential headache that could be avoided too like telling me that they would close earlier today at 3 because of memorial day which i appreciate), the guy at the front was also super nice, Oscar the XR tech who took my vitals was nice, and so was the other sweetheart who also escorted me out of the room (another nice girl, I think she had glasses on). I didn't even have to do anything for checkout. It was the fastest visit ever and I got 100% what I needed. When I walked out it was only like noon sharp but I will say that it got way busier between the time that I walked in at 11am till when I walked out at noon. The waiting room was about at least half full when I left, so im guessing maybe like 6+ people, but still looked quite manageable and like i said the place is so nice the wait just doesnt FEEL long even if it does end up being a little longer. They are fast, efficient, clean, the providers give you what you need, and most of all, they easily have accepted all my insurances even after switching to EPO. Went to the pharmacy after to pick up my med, super cheap, like $6 for the augmentin. Even cheaper than my prescription nasal spray !! Lol. Thank god for this place

    I needed an appointment within a day or two. They were able to accommodate. I called and everyone…read morewas very nice on the phone. I appreciate that they had a lot, but it was far so I parked out front. It's very clean inside, again counter staff is friendly. I waited less than 10 minutes after completing my paperwork. Olivia was the nurse and she got me checked in. My NP was Jandy, she was kind and listened. I had to do an xray which was right across the hall, they told me my results would be back in a couple hours and that they'd follow up. I got a lab referral, I kept getting asked if I wanted a prescription, I gave in after multiple asks. Couldn't hurt to have a current medication if things get too bad, but it would've also been nice to not been asked again after the first no. I got a call a few days later but they were vague about the results being around my lab or my xray. Thankfully I had the email about the xray and the Quest app for my results. It's clean, they're friendly and efficient, easy parking.

    Photos
    Advanced Urgent Care of Pasadena
    Advanced Urgent Care of Pasadena - The lobby waiting area

    The lobby waiting area

    Advanced Urgent Care of Pasadena - Waiting area

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    Waiting area

    Prime Family and Walk-In Clinic - Building

    Prime Family and Walk-In Clinic

    4.8(38 reviews)
    4.6 mi
    Certified professionals
    Established in 2020

    post-teledoc, needed to follow up on my persistent nasal congestion and ear ache that was…read morestarting. booking appointment online was easy. I saw someone complained about having to enter their SSN to book an appointment online, I entered a mock number and was fine. I knew they had to verify info when i check in anyways. waiting time at the appointment was just a few mins. Staff was overall friendly. I had a really hard time communicating with the assistant when I'm in the room, pre-doctor. She had a mask on, and she spoke softly, and stood behind me to do the intake. I turned around slightly to hear her better but it wasn't much better. We did a lot of back and forth with the same questions she asked me, mostly her having to ask the questions again. It was a quick check, I had an ear infection and nasal infection. yay to 2026 The whole appointment was about 20 mins maybe. I got the right meds and gor better within 3 days as the doc projected. Will use them again if i'll need urgent care again.

    I found out my normal healthcare center i always go to does not provide covid shots so i searched…read moreon myturn.ca.gov for a local facility to obtain one. This clinic caught my eye since it was close and the reviews were great. I called and confirmed they took my HMO card before scheduling a same day appointment. The person on the phone was nice and provided all the information i needed and confirmed my insurance will cover it free. I went to the facility and they greeted me walking in and sign in was a breeze. I did had to fill out a first time patient form but i skipped the SSN and explained to her since i have insurance i shouldn't require it so she helped me skip that and once i was done; i waited like 5 minutes and i was let in by a girl named Leslie who gave me my covid shot. In another 3 minutes then i was out. She was very friendly and helpful. I was happy with my visit and plan to come back whenever i need any medical needs from them!

    Photos
    Prime Family and Walk-In Clinic - Building

    Building

    Prime Family and Walk-In Clinic - Building Lobby

    Building Lobby

    Prime Family and Walk-In Clinic - Building Lobby

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    Building Lobby

    Exer Urgent Care - Pasadena South Fair Oaks Ave - Thankfully, there were only a few people waiting.

    Exer Urgent Care - Pasadena South Fair Oaks Ave

    2.3(44 reviews)
    1.1 mi

    Came in on Wednesday morning around 9am because our 4 year old was sick. When we arrived there was…read moreonly about 4 other people ahead of us. I felt relieved that it wasn't a long wait and that it wasn't packed in there. We were called back within 15 minutes or so of us waiting. The nurse was friendly to our daughter and very kind. After the nurse checked her vitals the doctor came into our room about 5 minutes later. The doctor listened to our concerns and gave us great recommendations. When it was time for us to leave the nurse let our daughter pick out a lollipop and a toy from the treasure chest. That definitely brightened her mood and made the experience feel better for us. We would return here again if needed.

    I made an online reservation for my son's physical clearance, and I filled out the forms in advance…read moreto reduce waiting time. We also arrived before our appointment time. However, 40 minutes after our scheduled time, I had not heard my son's name called. When I asked the front desk what was going on, I was told, "I don't know, but for some reason, they put three people after your reservation number ahead of you. All rooms are full now, so we will put your son's name up next." Even after that, we waited about another 20 minutes, and my son was finally seen about one hour late. The most disappointing part was that, according to the front desk, people after our reservation number had been put ahead of us, but no one apologized for the mistake or delay. I hope the clinic improves its check-in process, respects appointment times, and apologizes when mistakes cause unnecessary delays.

    Photos
    Exer Urgent Care - Pasadena South Fair Oaks Ave - Entrance from the parking lot.

    Entrance from the parking lot.

    Exer Urgent Care - Pasadena South Fair Oaks Ave - Clean Rooms

    Clean Rooms

    Exer Urgent Care - Pasadena South Fair Oaks Ave

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    Carbon Health - Store front

    Carbon Health

    2.4(133 reviews)
    0.8 mi

    I visited this Carbon Health location today for a pre-employment drug screening, and what should…read morehave been a quick in-and-out appointment turned into a 45-minute wait in the lobby. During my visit, the elevator was out of service and the computer systems appeared to be down, which seemed to create significant delays. Unfortunately, I was on a tight schedule, and there was very little communication about what was causing the wait or how long it would be. I want to be clear that this is not a criticism of the staff. Everyone I interacted with was kind, friendly, professional, and helpful. By the time I was finally called upstairs, I was probably on my last nerve due to the delays, but the staff handled the situation with patience and courtesy. Once I was called upstairs, the actual testing process moved quickly. However, I was asked to repeatedly sign forms and present my ID multiple times throughout the process, which felt redundant and unnecessarily time-consuming. From my perspective, there appear to be opportunities to streamline the workflow, reduce duplication, and improve the overall customer experience. I was also concerned to see a patient who appeared to have mobility challenges needing assistance to navigate two flights of stairs because the elevator was out of service. The staff were kind and helped her, but accessibility should be a priority at a healthcare facility. I've completed similar screenings through Kaiser multiple times a year and am usually in and out within minutes. By comparison, this experience felt far less efficient and more cumbersome than it needed to be. I'd suggest going with another provider in these situations. Again, my comments are directed at the location's operational workflow and processes--not the staff, who were courteous and professional throughout my visit.

    We made an appointment for Orthopedic Care for a Fracture. We were well into the appointment before…read morethe doctor told us they didn't have an x-ray machine or any orthopedic supplies such as a sling. We left and went to a different urgent care, an orthopedic surgeon, and a physical therapist. They were *all* astonished by the story of an urgent care without an x-ray, and that Carbon Health took appointments for a broken shoulder knowing that they didn't have as much as an x-ray.

    Photos
    Carbon Health - They say they open at 9:00 and my appointment was 10:00 yet they were closed

    They say they open at 9:00 and my appointment was 10:00 yet they were closed

    Carbon Health
    Carbon Health

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    UrgentMED - Pasadena - urgent_care - Updated July 2026

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