Hope I never have to return, but Huntington Cedars took amazing care of me. Three months ago, a…read morefreak BJJ accident left me with a broken tib/fib. Was brought here by a friend immediately on Friday night and had surgery Saturday morning to get a titanium rod and screws. The nursing staff was excellent, and my surgeon Dr. Shah was super cool and did a phenomenal job. From Friday to Monday, they did everything possible to keep me comfortable. TBH I'm shocked this place only has 3 stars... it's a great hospital with an even better staff. And yes they have a reputation for food and it's actually pretty good, however it's a bit bland for patients, way better as a visitor. Anyways, highly recommend them. Will not return LOL

Care quality was poor. Took 8 hours to go from ER to being moved into a room…read more Took 2 days to get an MRI. They only have one MRI machine!! Nurse care was generally positive. Room was comfortable.

I had a recent ED visit due to increased right sided lower belly and back pain. Little did I know…read morethat I had a Kidney Stone. It was an unbelievably painful experience. The staff from beginning to end were amazing and so helpful. The lab technician was patient and kept calm with me. The Nursing staff were all excellent. There was a young man that initially assisted me to the room and was so helpful getting me on to the gurney. Gem was my assigned nurse and she was quick and efficient. She came in routinely to check in on me and provided supportive methods to help alleviate the pain. Dr. Philip Lin was attentive and thorough in explaining what I was experiencing. I was provided with clear discharge instructions along with follow up care. Thank you San Gabriel ED for your excellent patient care.

It's complicated. This hospital is obviously understaffed but every single staff member that took…read morecare of me was excellent. I was in the ER for 19 hours because they didn't have any beds upstairs. That is unacceptable. But the doctors and nurses did their best to care for me until I could be admitted. Wen was part of the overnight staff and was incredible. The ER was not sanitary. The bathrooms in the waiting room and within the ER especially were not being maintained and I might have contracted the flu from using them. Once I was admitted to the second floor, the levels of care were exponentially better. I had around the clock care and a call button for if I needed anything. They made sure I knew what was happening with my body and gave me full control over my treatment options. The food was surprisingly acceptable; sometimes even good. One thing that I found strange was that I never was told about how billing worked or what my insurance would cover. I am lucky that they are contracted with my insurance and I only owe $50 from the ER. But it is concerning that I never was told about billing while I was there. TLDR: Hire more sanitation workers!

I underwent back to back knee surgeries on my left knee... a total revision and after getting home…read moreI fell and torn my quadriceps tendon off my kneecap!! I needed some serious physical therapy but the pain was so excruciating I didn't want to move let alone go to some rehab. facility! If it wasn't for the physical therapist and the work they did to get me to walk again I'd still be in a wheelchair. Outstanding nurses, therapist and care was given to me

The emergency room at this hospital is an absolute disaster. I brought my mom in because her blood…read morepressure was dangerously high even after taking medication and she was showing possible signs of a stroke, yet the staff seemed completely unconcerned. We were left sitting in the lobby for hours with little to no monitoring or urgency. Any properly run ER would be regularly checking vitals -- especially for patients presenting with symptoms that could indicate a stroke or other serious medical emergency. Instead, it felt like nobody cared at all. Completely unacceptable level of care. If you value your health or your loved ones' safety, stay far away from this hospital.

Last November I had a brain tumor removed and was literally begging two male nurses one named Roger…read morefor some water which they refuse to give me at one point actually taunting me with water

Truly one of the best hospitals in the nation. The ER, like most, is a bit of a pain with the wait…read more However, every single person who works there is cheerful, kind and helpful. My mother was admitted for 5 days and got better every day. Beautiful room, sparkling clean environment, amazing case workers and social workers and again, all polite and going above and beyond. Bravo, Cedar's!

I had an emergency surgery here and visited the ER three times for post op complications. Each time…read moreI was there, I was treated with respect. I had outstanding doctors and nurses. I am so glad that I chose to go to the ER here because they actually cared. They took action and admitted me. Dr Schlaerth is an outstanding doc. I pray that my home hospital would be as outstanding with their care. If not, I'm making this the family hospital. We will travel down the 210!! Thank you for taking care of me. Shout out to Nurses: Linh, Nellie, Joyce, and Sydney. Thank you! Thank you to Dr Antoz and to the other Optum doctors who checked in and treated me.

The ER nurses at this hospital were honestly so unprofessional and cold. Loudly cussing and…read morelaughing-- meanwhile patients are sitting there needing help. My grandma is 97 years old, bedridden, and completely dependent on other people to care for her. I had to ask for pillows and blankets so I could rotate her myself, and I had to ask for a diaper to change her myself because they had no plan on doing it-- even though my grandma was laying there for almost 12hrs. Unfortunately we come to this hospital because it's close to home. I understand ERs get busy. But being busy doesn't mean basic care and empathy should disappear!! When I asked for help, I got looked at like they were annoyed or I was interrupting their social hour. When it comes to my grandma I don't play, so I was really disappointed.. TERRIBLE EXPERIENCE!!! And what really broke my heart is thinking about the patients who DON'T have family there to advocate for them. Imagine if I wasn't there for my grandma? Who would've changed her? Cleaned her? Made sure she was even comfortable? That's scary to think about. People come to the ER vulnerable, scared, sick, and needing compassion -- not attitude and neglect. The way some of these nurses acted was disgusting and disappointing.

I want to take a moment to recognize the incredible staff at Monterey Park Hospital. From the…read moremoment I arrived in the ER, I was treated with genuine kindness, compassion, and empathy. Dr. Williams was absolutely amazing. She was attentive, gentle, and made me feel like I was truly being heard and cared for. Every interaction with her gave me reassurance during a difficult moment. I also want to recognize the phlebotomist who took my blood. She was incredibly gentle, patient, and kind. From her, to the nurses, to the intake and ER staff, every person I encountered treated me with such care and respect. I honestly cannot remember the last time I had an experience at a hospital where I felt like the people caring for me genuinely cared about me as a person, not just my symptoms. Thank you to the entire Monterey Park Hospital team for showing compassion, patience, gentleness, and empathy. Your kindness made a difficult experience so much easier, and I truly appreciate every one of you.

If you value the health and safety of yourself or your loved ones, I would strongly urge you to…read morethink twice before seeking care at Monterey Park Hospital. My grandmother was initially taken to their emergency department for an infection. During that visit, the physician was specifically informed that she was already taking a stronger antibiotic that had been prescribed by her primary care doctor. Despite this, our concerns about the severity of her infection were dismissed, and she was discharged with a lower-dose antibiotic. Less than 12 hours later, her condition had worsened enough that she had to return to the emergency room and was subsequently hospitalized. Unfortunately, our experience did not improve once she was admitted. The level of attentiveness, communication, and overall quality of care was deeply concerning. At one point, a staff member said to me, "Oh, I'm glad you're here, she gets up." The words themselves were not necessarily what upset me. It was the irritated and dismissive manner in which they were said, as though my grandmother's basic care and mobility had become an inconvenience. The following day, the day nurse did little to restore our confidence. She appeared overwhelmed, flustered, and uncertain while carrying out her responsibilities. As a family member watching an elderly patient already struggling with an infection, it was incredibly unsettling to feel as though we could not rely on the staff caring for her. I am writing this review while preparing to take my grandmother to a different emergency room because she has now developed a fever. At this point, after one discharge, a return to the ER, a hospitalization, and continued concerns about her condition, I no longer have confidence in the care she received at Monterey Park Hospital. No family should leave a hospital feeling that the safest option for their loved one is to immediately seek care somewhere else.

I want to recognize Joshua, one of the security officers at Garfield Hospital, for his exceptional…read morekindness and compassion. My mom and I were having a very difficult day, and from the moment Joshua greeted us, he made us feel safe, welcomed, and cared for. He kindly guided us to the front of the ER, and when it was time to leave, he personally helped my mom in her wheelchair all the way to our car. It wasn't just what he did...it was the genuine care and compassion he showed while doing it. His kindness, patience, and willingness to help lifted a heaviness I was carrying that day and reminded me how much simple acts of compassion can mean. Joshua went above and beyond his role, and his professionalism and empathy made a lasting impression on us. Garfield Hospital is fortunate to have someone like him representing the hospital. Thank you, Joshua, for treating us with such kindness and respect.

I would not even give this hospital one star…read more My experience with the Emergency Department yesterday morning was extremely concerning and completely unacceptable. At approximately 7:23 a.m., I approached the front desk and asked a simple and reasonable question regarding how long I could expect to wait to be evaluated. I specifically advised the representative that I was experiencing difficulty breathing and was seeking medical attention. Rather than receiving assistance, the representative became confrontational, raised her voice, and used profanity toward me. She advised me that someone would be contacted regarding my request. Approximately 15 minutes passed, and no one came to assist me. When I followed up, the representative began laughing. I questioned why she was laughing given that I was at the Emergency Department seeking medical attention and had specifically reported difficulty breathing. Her response and demeanor were deeply inappropriate under the circumstances. I requested to speak with a supervisor. Instead of assisting me or obtaining a supervisor, I was told that I needed to walk around to the front desk myself to locate one. The representative remained seated and continued laughing. A security officer subsequently approached me in a manner that I perceived as intimidating and instructed me that if I intended to remain at the facility to receive medical attention, I needed to be quiet. I was not being disruptive. I was attempting to obtain medical care and advocating for myself after reporting a potentially serious medical symptom. I understand that Emergency Departments can be extremely busy and that patients may experience delays. However, a delay in care does not justify hostile, disrespectful, profane, dismissive, or degrading treatment of a patient, particularly when that patient has reported difficulty breathing. Patients who enter an Emergency Department are placing their trust in the facility and its staff during moments when they may be frightened, vulnerable, or experiencing a medical emergency. At a minimum, patients deserve to be treated with professionalism, dignity, compassion, and respect. I work in the legal field and understand the importance of professionalism, accountability, documentation, and appropriate handling of complaints. Based on what I experienced, I believe this incident warrants management review and investigation. I strongly encourage hospital administration to review the circumstances surrounding this incident, including any available surveillance footage, incident reports, staffing records, and other documentation relevant to what occurred. This was not simply a complaint about waiting. It was the manner in which I was treated while attempting to obtain medical attention that was most concerning. I sincerely hope hospital administration takes this matter seriously and uses this experience as an opportunity to evaluate how patients presenting to the Emergency Department are treated. No patient should feel ridiculed, intimidated, or dismissed when asking for assistance with a medical concern. This experience was deeply disappointing and has significantly affected my confidence in this facility.

City or Hope is renowned for its treatment of patients with cancer but they offer other care as…read morewell. I needed a new Endocrinologist and a referral led me here. I also thought it would be good to have an "in" just in case. Unfortunately, my experience didn't go well. To be honest, I have a fear of going to doctors and avoid it as much as possible. I arrived early for my appointment as instructed. The staff at the front desk were courteous and professional. About 10 minutes before my scheduled time a nurse escorted me to the room and took my vitals. When she was done, she said the doctor would be in shortly. 35 minutes later - no doctor. The room was cold, my fingers were numb, and I had to get back to work so I walked over to the front desk and told them I was leaving. The next day I received a call asking me if I wanted to reschedule. I said no because I was afraid the doctor would be a no show again and I would find another doctor. Later that day I received another call asking me the same thing, and I gave the same answer. This time the scheduler told me there were two other doctors in the network at the same location and she could book me an appointment with one of them. Unfortunately, the soonest appointment isn't until the end of July but she said she would also put me on the wait list. I appreciate that she went the extra mile to help me. Hopefully, I'll have better luck on my next visit. *Private parking lot.

I spent the day here with my friend who's undergoing chemo, and it's hard to put into words what it…read morefeels like to sit in a place where people literally fight for their lives -- and the staff does it with compassion, calm, and professionalism that deserves every ounce of respect. I've never been to a chemo facility before. You expect something sterile or clinical, but City of Hope South Pasadena is different. It's human. It's kind. The people here don't just clock in -- they show up. From the front desk to the nurses to the volunteers offering water and candy, everyone treated my friend with dignity and genuine care. We were there about four hours, and in that time, I saw more quiet heroism than most people see in a lifetime. Nurses moving with precision and grace, comforting patients like family. No chaos, no coldness -- just empathy and skill in perfect balance. They even offered me water and candy while I waited -- a small gesture, but it meant the world. It reminded me that while medicine keeps people alive, kindness makes it bearable. Life is short. Sitting here makes you realize how fragile it all is -- and how strong people can be in the face of something so heavy. To the staff here: you are heroes. To anyone reading this -- hug your loved ones, laugh more, and don't take a single day for granted. City of Hope South Pasadena isn't just a medical facility -- it's a place where hope has a heartbeat. The care is professional, the staff are angels in scrubs, and the compassion is real. If your loved one ever needs treatment, know they'll be in good hands here.

Hello.. I last stayed there maybe 3 years ago. I don't know why I didn't update my review... first…read moreso happy to see few 5 star reviews.. my last stay went well. Check my suitcase in the privacy of my room, not scattered on the floor but on the bed. Nurses were very nice, helpful and my stay was a positive one. Charter Oak, I have had stays there and you guys were so awesome back then. Bring back recovery, panels, meetings, therapeutic recovery.. and please bring back the free time doing coloring, encouragement, puzzles, arts and crafts.. you heal the body also heal the mind. Fresh air.. maybe things have changed since I was there. A late review but saw improvement. Please bring back the great food, healthy environment. We all need support. Thank you 4 Stars for my return about 3 years ago.

Well I have now seen what its like to be in a real life version of "one Flew Over the Cuckoo's…read moreNest" after watching a family member get transferred here for a 5150 hold for severe OCD. Established in 1902, the place retains it's "haunted house vibes" with standard issue aged furniture, plumbing issues and an overall creepy feeling. Family member with severe debilitating OCD, but otherwise sweet, kind and intelligent was transported by uncaring transfer ambulance staff and dropped into a room with a 60 year old dementia patient, who's sole goal was to attempt to escape the facility every 20 minutes, clog the toilet every time he used it with paper towels, and ramble at his roommate. Incredibly SLACK and UNCARING staff who hide in a Nurses locked glass room have to be told to interview by patients. Its always impersonal. The lower tier "watcher" staff are barely functional, burned out and uncaring. Lots of yelling at patients. Very little room to get away from other patients, a crowded TV room plays true crime and murder movies, the 5 minute outside time is more a chance for other patients to come up and provide an immersive presentation of their mental problems...all while there is ZERO consideration from staff to protect OCD patients from non stop contamination fears. This place is literally the epitome of an insane asylum.... 20% actual patient treatment and facilitation and 80% "welcome to the grinder". Might be different for the rehab folks but for the involutories it's a dumping ground... Waiting to see a reply from Trevor Asmus CEO at Las Encinas Hospital or the lacky using his name to reply telling me "Thanks for your feedback....blah blah blah" Dude just polishes the turd this place is.

It was my first time here and I was impressed by how organized and thorough everything was…read more Google Maps threw me a little off because it was telling me to enter into the parking for physicians only, but if you follow the signs themselves, you'll find the correct parking for patients. I turned into a huge multi-story parking garage that's right across from the emergency room, which is where I needed to go. When I entered the emergency room, I was first met by security who searched my bag. Next, I was sent to a window where someone asked the reason for my visit. Then I was handed a piece of paper to fill out with my info. I then had to get in line to turn my paper in at another window. The person there also made a copy of my ID card and put an ID bracelet around my wrist. I then had to sit back in the waiting area until my name was called. After my name was called, I was sent into an exam room where my vitals were taken and I was again asked about my symptoms. From there, I was sent to another counter where they asked for my insurance and I was handed a "passport" card that let me know how far along I was in having my case processed. I was sent down the hall to the right where they then took my blood and urine. From there, a doctor took me into an exam room where more tests were done specific to my case. Afterwards, I was sent back into the waiting room to wait for my results. I realized that they had sent me in a big clockwise loop that brought me back to where I started. The first doctor I encountered was while the nurse was checking my vitals. I didn't even realize he was on my case. I thought he was just on break. It was only when the nurse spoke to him that I figured out he was listening in the whole time. At first he seemed dismissive because at that point I had told the nurse my pain level had gone down to 0, but when I told him prior to that I hadn't felt pain like that before, he went ahead and asked for further tests to be taken. The second doctor was casual, easy going, and chatty both to me and the nurse who assisted him. The first test he did wasn't showing anything, but the second test revealed what was afflicting me. If he hadn't been so thorough, those things might have been missed. The most important thing is that both doctors weren't quick to dismiss my case. Otherwise, it would've been a domino effect of something getting missed and getting worse. However, since they went forward to genuinely try and figure out what was wrong with me, the domino effect now is I know what's wrong with me and I need to figure out how to fix it. The hours of waiting weren't the best. It was only towards the end that I realized there was free WiFi that didn't require a password. However, the passport card they gave me did tell me how long each test would take. What I didn't realize was it meant the wait time wasn't for getting the tests themselves, but the wait after. Still, I'd rather they run the tests properly instead of rushing through them and missing something. All that time waiting, I was also afraid to go to the restroom because I might miss them calling out my name. It was again only towards the end that I realized the restroom was around the corner from where security was and they call out your name loud enough so you can hear it even if you're in the restroom. I also recommend bringing a light jacket. The day I came it was hot, but after hours of waiting in the waiting room and being examined in the exam rooms, I was shivering. It got to the point the doctor thought I was scared. The last snag I had was when I was finally out and trying to leave the parking garage. I kept scanning my ticket, but the screen wasn't reading it. It also did a weird thing where half the screen was cut off. I got out of my car, but couldn't find an attendant anywhere. It was only when I was gesturing to the car behind me that the machine wasn't working that an attendant finally came to reset it. I hope that nothing bad enough happens again where I'm forced to visit another emergency room, but at least I know that this one is nearby and I feel confident enough in them from this past experience to feel like I'm in good hands if I do have to return.

I genuinely hope you never find yourself or someone you love needing care at St. Joseph Hospital…read more Our experience here has been absolutely appalling from beginning to end. Let's start with the facility itself. It is outdated, unappealing, and, more importantly, DIRTY. We have literally had to request that rooms be cleaned when there was BLOOD on the floor. In a hospital, of all places, basic cleanliness and sanitation should never be something a patient or family has to ask for. The lack of communication between physicians is equally disturbing. There appears to be no cohesive plan of care. One doctor adds a medication, another removes it, another adds three more, and meanwhile the patient and family are left trying to figure out what is happening and why. Communication with families is practically nonexistent. We witnessed a physician complete a procedure and immediately sprint out of the area without speaking to the family or answering questions. The surgical nurse was unable to answer even basic questions and repeatedly referred us back to the doctor--the same doctor who does not round, follow up, or make himself reasonably available to discuss the patient's care. Our experience with Dr. Sheinin in particular was terrible. Of all the physicians we encountered, our experience with him was by far the worst. His lack of communication, horrid bedside manner, and follow-up was completely unacceptable. If anyone in hospital administration or on the board reads these reviews, I sincerely hope you take a serious look at the concerns patients and families are raising about the care and communication they receive. And then there is the staff culture. Multiple nurses, across different departments, openly complained to the patient about being underpaid, frustrated with management, and unhappy working there. Whatever legitimate workplace concerns employees may have, an ill and vulnerable patient who is dependent on you for care should NOT be placed in the middle of them. When someone is hospitalized, their family is already scared, exhausted, and trying to advocate for them. They should not also have to chase doctors, coordinate communication between medical teams, request basic cleaning, and repeatedly beg for answers about the care being provided. This experience has completely destroyed my confidence in this hospital. I would never voluntarily bring myself or someone I love here again.