FANTASTIC RAT EUTHANASIA! I've had +15 pet rats and out of the ones I've had to get put down this was easily the best service we've received. Professional, sympathetic, speedy, and price was not the worst I've seen for rat euthanasia. If they did more than end of life services for exotic animals these guys would be my go-to. They also didn't charge us any extra for a sweet sentimental gift (used to that also at vets). We were able to hold him while he was put down which is also not always the case in this situation. 5/5 stars! read more

I brought my cat to Urgent vet Carytown, Saturday, Sunday and Monday Memorial day weekend 2026. We saw three vets and everyone of them dismissed his symptoms as not so bad and probably a tooth abcess. They gave an injectable antibiotic and sent him home. I kept coming back as he was not getting better and was in pain. My cat ended up at Partners ER and was admitted to the ICU on a feeding tube in guarded condition. He almost died and nothing going on with him had anything to do with a tooth abcess. He is home still in guarded condition needing continued follow ups. I would not recommend bringing any animal to this clinic for anything other than a minor injury. read more

It's the Sunday of Memorial Day weekend....I took my dog here at 10:30am, which is a half hour after they are supposed to open. There was a sign on the door saying they wouldn't open till noon. I waited in my car with my dog until noon. When I went to the door an employee said the Vet had a family emergency and they wouldn't be opening at all. They directed me to closest Emergency Vet in the area. I can't afford to take my dog to an emergency vet for a UTI that is the same one she seems to get every year. She is uncomfortable and needing to go out all the time, so I just wanted to get her started on antibiotics, as it does get worse the longer it goes untreated and can turn into something serious. Also, after reading reviews for the recommended Emergency Vet describing nine hour waits and exorbitant bills with no explanation, it was the last place I wanted to take my dog, and sounds par for the course for Emergency Vets. Btw, as I look at the Yelp page now that I'm home it still says they are open.This place should be ashamed of itself. If they don't have more than one Vet on call for a holiday weekend, then they shouldn't call themselves Urgent Care! Holiday weekends are literally the reason for their existence. I wonder how many people will "save their spot" only to find out, after driving from who knows where with a sick dog, that the Urgent Care is closed on Memorial Day Weekend with no notice to potential customers. It sucks. read more

UrgentVet IS AMAZING. They welcome me and talked to me which helped me to feel like we were in the best competent hands. The veterinary assistant came in to check on us and could not have been nicer. The vet was competent and quick to help us. I HIGHLY recommend this Vet. I was so surprised how smooth the process was and how nice everyone is. You are in good hands here without any doubt. read more

I went in to the Carytown (VA) Urgent Vet because our regular vet couldn't get us in. My dog, Walter Henry, had torn a toe nail and it was causing him a good bit of pain. Liv, Veterinary Assistant, along with Dr. Long-Hart took very good care of Walter, who has an unfortunate case of stranger danger. Liv won Walter over almost immediately and he even let Liv handle him, which he usually won't do with people he hasn't known before. Dr. Long-Hart was very patient and caring with Walter and we were able to get a painful procedure done without much trauma for Walter (or me!). I would definitely go back again. read more

Our dog accidentally ate some medicine that was poison to her. UrgentVet was the closest urgent care to us here in the Museum District. They responded quickly when we arrived and induced vomiting before the capsule had time to dissolve. Everyone was very concerned and worked quickly to save her life. We are thankful for the team at UrgentVet. Should we have another urgent pet care need this is where we will go. read more

We made an appointment online & pre registered online. When we arrived, we went over what was wrong and was told she would review the situation with the vet. She then came back a few minutes later and told us that they closed in an hour and would not have time to see us and gave us a list of ER vets to go to instead. Their website is very misleading and the registering online is total BS. Even if you make an appointment online, they will not honor it. We wasted so much time here just to be turned away. read more

I've had to visit this urgent care twice within a week with my cat. All of the staff has been incredibly pleasant, knowledgeable, and reassuring. They made a very stressful situation for the both of us manageable, I would definitely recommend to anyone in need to immediate care for their pet! read more

I can't say enough good things about UrgentVet Carytown and their practice manager! I have brought my 2 dogs and cat (cuz they never seem to get injured or sick during normal vet hours!) at least 5 times in the past several months for injuries, infections, you name it and the care they received was exceptional! Dr. Thompson and Dr. Valentine were thorough, caring and efficient. Natalie was top-notch! Her knowledge, her compassion and her patience are par none. I brought my cat in for vomiting. She has very small veins and getting blood is almost impossible as she is not at all cooperative and usually comes back from the vet bruised and covered in bandages. Natalie managed to not only get blood from her quickly but did so with such precision there was not a mark on her! My animals are my family and I am SO grateful that I have an after-hours vet clinic I can trust. read more

First time here for my dog who was feeling sick. I was amazed at how thorough and informative both Dr. Thompson and her staff were. Will definitely come here again for another emergency. Staff and Veterinarian were both very knowledgeable and friendly. read more

Super easy to book an appointment online. Easy check-in when you get there. The staff was friendly despite it being a full house and would apologize for waiting, etc. The doctor was super nice and would tell you everything they were going to do as well as let you know the prices before beginning so you know how much you are going to spend. Super informative and answered all my tiny questions. They also give you 24 hours to come back if anything were to happen or if your pet doesn't get better and provides FREE examination if you needed to bring back your pet in the 24 hours. Also the call back to check on the pet is SOOO personable and I appreciate this place so much!! read more

On our 2 day drive from NJ to FL on Dec 12, 2024 with our 2 senior dogs, we found ourselves in a dire predicament with our 13+ year old Shih-Tzu who needed veterinary care. We were only a few hours into our journey down and did not want to have to return back to NJ.The closest vet on our continuing drive was Urgent Vet-Carytown in Richmond, VA. We were able to easily book the 2nd appointment that day at 3pm. The entire staff was so gracious and accommodating and were able to take care of our dog Peanut on the spot. We were so impressed with their expertise and soothing mannerisms, and within just over an hour, we were able to continue our road trip down. Without their assistance, I don't know what we would have done. i highly recommend this veterinary company and particularly this location in Richmond. It was a lifesaver for us. I'm only sorry I didn't give this much needed shout out sooner! read more

I scheduled an appointment online and arrived several minutes early. After I checked in a lady came out to ask what I needed. I showed her my dogs injury (a minor cut on her body) and the lady said all of their appointments were full. I told her I had an appointment and she handed me a list of other care facilities and said they were full. She was extremely rude and just walked away. Don't waste your time here! Unprofessional, uncaring, rude!! read more

The time management is a disaster. I showed up at 10am and was given an appointment to return at 12:20. 20 minutes before my appointment it was pushed back 30 minutes. 20 minutes before that appointment it was pushed back by an hour. When I showed up at 1:30 for a 1:45 appointment I was given a room to wait in with my pet. Nearly 2 hours later we are yet to be seen. Complete waste of a day! You are better off at one of the other providers that allow you to stay on site and work through pets based on order of arrival. There is zero communication and visibility in to how pets are processed here. read more

Precious was so sweet with our sick kitty. She helped make us feel comfortable and showed an exceptional amount of compassion and warmth. Vet visits can be stressful sometimes, but with the right staff-- It can help make things easier for both pet and human. Thank you Precious! Our family appreciates you deeply! UrgentVet is speedy. I love that their waiting areas are mostly empty and low contact with other animals in case you have a reactive pet. They also have snacks and water, which was nice while waiting anxiously with my bby. I highly recommend saving your space online and ask questions!!! No questions too dumb and you learn a lot about ways to better care for your baby! read more

I couldn't get a quick appointment with my vet, and checked them out. I made an appointment online and my cat was seen within a half hour. The vet, Dr Laura Turner, and the vet tech were very kind and thorough. After assessment, they went over all the planned tests and treatments and their costs before doing them, without undue pressure. They don't do primary vet care things like vaccines and neutering, or major surgery, buy are clear about that in their website. Urgent Vet was a lifesaver for my cat. read more

I brought my dog there yesterday without an appointment shortly before noon (it was a Sunday so my regular vet was closed). I was told the wait would be approximately 2 and a quarter to 2 and a half hours. This time kept moving back and back and I was finally taken to one of their rooms around 6. The vet told me for the suture to expect about 45 minutes. I left my dog shortly after 7 and she was not released until 10:15pm. We were there for 10 1/2 hours. Unacceptable!!! In addition to that I heard my dog cry out in pain while they worked on her. Naturally, not going back there read more

My dog got into it with a Raccoon and she needed a booster shot so we came here and the service and staff were awesome! The vet handled my dog with great care and even let her give kisses! read more

We were driving back from Ohio to Virginia when our dogsitter called to tell us our dog hadn't eaten anything yesterday and vomited multiple times today. We sent her to our usual place for ER vet care, but they were at capacity. So we googled around to find an alternative place and sent her here. We might make this our new place to use for our dog in urgent care situations moving forward because we had such a good experience with this. The dog sitter said everyone was helpful and friendly and they were good with our dog, who tends to get super nervous at vets. The staff, including the vet, were all super understanding and accommodating of our situation. They offered putting us on speaker to walk through the options and cost of care for our pet as we were still stuck driving through the mountains. Everything turned out fine, thank goodness. They took x-rays and gave her ant-nausea meds. They were so helpful and even though it was the dog-sitter physically there with them and they had to speak with us via speakerphones, I still felt comfortable and reassured throughout the whole process. 10/10 would recommend read more