I am so thankful that my Lucy had the opportunity to have such a compassionate team make her final…read moredays with us after twenty years the best possible. Tatiana, Stephanie and Dr. Young were so caring and supportive. Dr. Young gave Lucy what she needed to feel comfortable so that our family could say our goodbyes. I will be forever grateful to the kind voices that spoke to me during such a difficult time.

This clinic took the BEST care of my furry baby! They have called multiple times to check on him…read more Every person I met here has the most amazing personality and customer service! Dr. Kerry Young is probably the sweetest woman alive. They took amazing steps to make sure my dog was safe and comfortable from the moment I opened the front door. I will be recommending this clinic to every pet parent I know.

I do not recommend! Last year we brought our sweet Luna in for a hurt leg and got berated for her…read morebeing overweight. Instead of checking her thyroid my kids got yelled at by the vet and they put her in a diet of proplan dog food. This year when we brought her back for another leg issue we again got berated and finally after listening to me explain what I fed her and that she was walked regularly they finally took her blood to test for a thyroid issue and low and behold she had an almost non functioning thyroid! Sadly they didn't do any additional tests and she died a week later from a tumor on her spleen that burst. Horrible vets. Don't go there!!

Bad service at the front door Had a 4:30 appointment and…read morewaited until 5:15 to be seen. Once they finally did see us we asked them to verify the cost of the procedure. So glad we asked, they increased the price by move than $100 than that quoted over the phone. Bait & switch!

Local vet, vet assistant was very informative and helpful in our pups needs. Clean waiting room…read moreand friendly staff member. A new vet this to us and this business he seemed knowledgeable.

The Tech there has NO clue what she is doing. She hurt my dogs ear by putting the ear swap WAY too…read moredeep. Deep enough that it broke in half. She has no remorse. I left the place, as I would NOT want ANY of the technicians hurting my dog again. Awful place. DO NOT RECOMMEND. I've been going for years, and over the years it has DECLINED fast.

I love everyone at this place. My dogs have always been scared going to the vet but at this place…read morethey r not. I love the fact that Dr only sees one dog at his office and his prices are fair. I have been going to them for 4 years and love it. You want a caring vet and staff go here. Also they r always friendly.

I brought my pup in for a visit the other day due to a slight limp. I called in the morning and was…read moreable to get seen for the first time later that day. My dog got a thorough physical exam where the vet mentioned her slight cherry eyes which I was previously told didn't need to be operated on unless they bothered her. The vet seemed to have a different opinion but wasn't in a rush to schedule anything. Luckily my pup didn't need further evaluation for her leg, but the vet techs handled her very nicely and let me hold her to make her less anxious. This isn't a low cost vet practice by any means, but the cost for her vaccinations and medications seemed reasonable. I will be coming back with my baby!

Dr Carl has been my vet for over 12 years and 3 miniature schnauzers. She has treated my dogs for…read morekidney stones, pancreatitis, liver conditions and various small concerns. She is kind and caring and explains everything thoroughly. Her vet techs and office staff are great and friendly. I would not go anywhere else.

Very disappointed in this vet. Overcharged me for medication . I went in for my dog having a…read morebacterial infection. when I left it cost me 540 dollars for exam, one skin test and antibiotics. Update since my dog left the vet, he has a big rash and has been vomiting for 2 days. Needless to say I spent 400 on meds that my dog can't take. Don't take your pet here if you really care for them they take full advantage of that .

Five stars doesn't begin to be enough…read more On May 24, my 12-year-old dog, Kozzy--a gentle, docile soul--was attacked by a German Shepherd while we were out on a walk. The dog bit deeply into his face, causing severe injuries. We initially took him to an urgent care veterinarian, where his wounds were stitched, but infection quickly set in. From there, we were referred to a specialist emergency hospital in Prosper, where Kozzy stayed for several nights. He stopped eating, became increasingly miserable, and underwent multiple procedures to remove dead and infected tissue. Around June 1, after four or five days of treatment, we received devastating news. We were told that Kozzy's prognosis was poor, that skin grafts would likely be necessary, and that there was no guarantee they would succeed. By that point, he even had a feeding tube. We were heartbroken and had already spent more than $10,000 trying to save him. That evening, in a state of desperation, I searched online for soft tissue surgeons for dogs and found Humane Animal Medical & Surgical Hospital. Although it was already 7:30 PM, I called expecting to leave a voicemail. To my surprise, Kim answered. She was compassionate, caring, and genuinely concerned. She encouraged me to bring Kozzy in the very next day and told me, "Dr. Carver is amazing. If anyone can help your dog, it's him." The next morning, my husband and I picked up Kozzy and brought him to see Dr. Carver. Before even examining him, Dr. Carver sat down with Kozzy, offered him wet dog food and even part of his own hamburger patty, and simply spent time talking to him. Kozzy is usually fearful and timid around people, but he immediately responded to Dr. Carver. Watching that instant connection brought us tremendous comfort. Throughout his stay, Kozzy was kept in a full patient room, not a kennel. Kim made sure staff members checked on him multiple times each day, and we were welcomed to visit him daily. We brought homemade food and his favorite bed to keep him comfortable, and the entire staff treated him with genuine love and care. Dr. Carver then performed a complex surgery to repair Kozzy's wounds. It was a lengthy procedure that took several hours, but he successfully reconstructed the damaged areas. Afterward, I was able to spend time with Kozzy, comforting him as he recovered. Dr. Carver also placed him in an oxygen enclosure overnight to help support the healing process. Kozzy remained at the hospital for seven days. Today, he has a few scars and a slightly crooked smile, but he is alive, healing, and happy--and for that, we are beyond grateful. The difference between this clinic and our previous experience was extraordinary. Dr. Carver, Kim, and the entire staff demonstrated not only exceptional medical expertise but also genuine compassion, warmth, and constant communication. They gave Kozzy a second chance when we feared all hope was lost. I only wish we had found them from the very beginning. From the bottom of my heart, thank you to Dr. Carver, Kim, the entire staff, and even Zoey, the lobby cockatoo. You will forever be our heroes.

*DR. CARVER IS AN AMAZING DOCTOR** Dr. Carver, NEEDS to replace his entire staff . Staff has an…read moreEXTREME lack of communication and skill. STAFF left an IV port inside my dogs paw . STAFF explicitly stated that 1st after care appointment is free and when upon arrival was demanded to pay. STAFF IS HORRIBLE!!

I was referred by a person who worked at another pet hospital…read more HE SAID WHY NOT TAKE SAMSON WHERE I TAKE MMY DOGS TOMORROW He showed me how to go the website and get in line over the internet. Once i got there I was greeted very friendly at the door within 5 mins i was seeing the Dr. Dunn she was so friendly & showed so much empathy & concern for my dog Samson . She knew from years of experience what my baby needed . She got me the meds i would need & let me know it would be ok . Once i checked out with meds my bill was only 124.00. i had spent 1000.00 on Friday night & 1000.00 on Saturday night at another place FOR SAMSON. There i wasn't shown the same type of love for my dog. Its been a rough week for me & Samson cause they found a mass on his spline but after talkin to the doctor she really put me at ease that once we handle the skin situation we would need to have surgery to remove mass . i cant thank the friendly & knowledgeable staff enough . this is my place to take my baby from now on. I cant put in words just how good the doctor made me feel ..i was told to start thinkin of quality of life for my baby whom I've had 16 years .. Samson is eating, drinking water moving around and looking look his Normal bad self ; God bless this hospital & every member of their staff .

"Country Brook Animal Hospital",.... sadly in name only…read more I've been a customer since the doors opened back in 1987, you could always count on Dr. Pipes, he was always available and always made time. All my friends and family used Country Brook because of Dr. Pipes. Because you could get in and because they could be counted on. Country Brook was standing room only for that reason. I personally have waited 2 or 3 hours, on many an occasion so my pets could get the care they needed, great care as a matter of fact. I know Dr. Pipes kept long and almost certainly hard hours, he was always devoted, he personally called many times long after closing to update on the status of our pet,... he always did this,... I remember on two separate occasions he called well after 11PM to let me know the status of seriously ill pets, and even allowed me to come up and visit my dogs after hours knowing they might soon pass away. In my opinion, anything less than this is criminal and lack luster,... Dr. Pipes is a true country Dr. I know, as we all did from conversations in the waiting room, that Dr. Pipes would retire one day and things would change, I even used to joke with him about the conversation people were having and what we would all do after that. These big conglomerates buy up all these great veterinarian clinics when real vets retire and turn them into empty shells of what they used to be,... short abbreviated care,... employing rude dispassionate vets with a fraction of the schooling,.... mediocre vets who might just serve the community by working a vitamin shop. ,... why can't these conglomerate continue to replicate the passion and the expertise or at least come close by aiming to the right of the just ok? Sadly, I'll be looking for something better!

Fantastic!!! Everyone at The Vet are wonderful people and very caring to your pet and to you…read more They all take their time and answer all your concerns. The Dr. is thorough and caring and your pet is in the best hands, if you take them to see Dr. Cindy Stevens. I am so glad I found her and her caring team. My mind was put to ease regarding my kitty's condition. I had been to other vets concerning the condition, and nothing was explained and I was in constant worry regarding what I should do. I no longer have to worry, I know now I have an amazing place to take my kitty, should he need care! They are Wonderful....I know...I said that already, but they truly are. AND they know how to handle animals who are scared, and do it gently. The Vet team respects the animals.

Very caring staff. They took good care of our pup through major dental surgery and were very…read moreattentive to anaesthesia and other needs given her weight and preexisting heart condition. Great followup and transparent about pricing. The dr is very experienced and patient in explaining everything and answering all our questions and anxieties.